ChaRM Message

Hello Experts,
ChaRM setup has completed and its working fine in Solution manager 7.10 system with CRM_UI Tcode.
My table BCOS_CUST view is as below
CHARM                W NONE CUST620 1.0
CHARM_DEST     W NONE CUST620 1.0
OSS_MSG            W NONE CUST620 1.0
1) How to create ChaRM "Request for change" from ERP system?.
2) Is it possible to create a "request for change" from [Menu=> HELP=>"Create support message?.If yes, how to setup the config?.
    when I create message[Solman] From Menu HELP=>"Create support message =>A new message has created under IT service managemnets =>      incidents.
Thanks
Thiru

Hi Prakhar,
Thank you for your quick response.
In my casse, I have only configured ChaRM in Solman 7.10. Therer is no IT Server MGMT setup.
>>>if you want to give them direct rfc creation access they need to use sm_CRM URL with >>>>>SOLMANREQU( or copy) business role.
My ERP system "BCOS_CUST" table view is as below
OSS_MSG W SM_[SID]CLNT100_BACK CUST620 1.0
I would like to confirm the direct rfc creation access setup. .
1)please confirm,the above RFC connection setting is ok ? or is there any other place rfc creation access to be updated?
Thanks
Thiru

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