Charm status mail notification creation

Hi All,
I configured Change request mang. in my solution manager server. now i want to create msg notification for all status changes in charm msg flow, like when change request approved by advisory board a automatic mail should generate for change manager.same as we use in service desk for mail notification.
So please let me know few things which may be used for this activity.
1. PPF application
2. Action Profile
3. Action definition entry
4. smart form.
if any more input require , please let me know...
Regards
Andrew
Edited by: Andrew lee on Jan 27, 2009 8:07 AM

Hi,
You need to create an action in the action profile of your change document.
there is no difference in creating an action for your Servicedesk or Change Request...
its only your action profile for your transaction type (can be servicedesk or ChaRM).
First try to understand what is the transaction type and action profile you are using.
Your question is already answered.
Feel free to revert back.
-=-Ragu

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Hi!
I would like to set up an automatic mail notification for requester of the the change request (SDCR).
Scenario:
When the Change Manager approves the change request (SDCR) then the requester should get a mail.
What I have done:
Creation of action condition "Z_mail_to_requester"
for action profile "SDCR".
partner dependent: (00000016 Requester)
First question:
When I look into the change request --> Partner I can see that the requester has another number.
(00000010 Requester)
Is that a SAP bug?
Then I defined the schedule condition:
&Servicevorgang CRM Error.FreeFlag& = X
and
&Servicevorgang CRM Error.Userstatus& [] E0004+DCRHEAD*
My problem: the action will neither scheduled nor executed shen the Change Manager approves and saves the change request.
Can some one hell me please?!
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Thom

Hi All,
I configured Change request mang. in my solution manager server. now i want to create msg notification for all status changes in charm msg flow, like when change request approved by advisory board a automatic mail should generate for change manager.same as we use in service desk for mail notification.for all status changes.
on approval
on chane req. creation
on on every maintenance cycle phase change........
So please let me know few things which may be used for this activity.
1. PPF application
2. Action Profile
3. Action definition entry
4. smart form.
if any more input require , please let me know.
Regards
Andrew

RE: Mail notification on changing the status of the spport desk messages

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I am facing problem with the automatic mail notification in service desk configuration.
When i create a support desk message in the satellite system, the message appears in crn_dno_monitor in solution manager. When i change the status of the message from new to in process, i get a mail only with the subject line "MESSAGE IN PROCESS STATUS' and the pdf attachement (sapscript) is missing. I have checked all the configurations in SPPFCADM but i am not able to figure out the problem. Please help me out of this problem.
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there is a SAP Note with a tutor for send_mail via action. See Note 691303 and the attached .zip-file.
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Error in MAIL notifications in AIA PIP 11g Status Code DELIVERY_TO_GATEWAY

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I am getting the following error while sending the mail notifications :
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Status Code     DELIVERY_TO_GATEWAY_FAILURE
Status Message     javax.mail.AuthenticationFailedException
Timestamp     Sep 1, 2011 1:56:14 AM CDT
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<Property name="FROM.EMAIL.ID">Email:[email protected]</Property>
<Property name="EH.DEFAULT.ACTOR.ROLE">AIAIntegrationAdmin</Property>
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Sender Addresses : EMail:[email protected]
Default Sender Address :[email protected]
OutGoingMailServer :smtp.company.com
OutGoingMailServerPort :25
OutGoingDefaultFromAddress :[email protected]
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the password for weblogic user and AIAIntegrationAdmin user are different as i have resetted the AIAIntegrationAdmin user password. will this cause any problem.
I am able to see the Sender Mail Id as '[email protected]' and Recepient Mail Id as '[email protected]' in the usermessanging server-->message status-->message details.
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Hey thanks for ur Response.. The email driver configuration which i did was correct. I figured out the issue and the issue is with my userid which is not in LDAP so it is able to connect to SMTP server when trying to authenticate it is failing and throwing this error.

E-mail Notification of Work Status Change

Hi Experts, I configured and triggered a BPC e-mail notification for Work Status change. However, there are few areas I would like to improve on. Please help. A sample notification message is attached below. Areas highlighted in red are the areas I would like to improve on.
Subject: You have received an automated message from %PRODUCT2%
The work status code of Entity has been changed by RCHU:
This is to inform you that RCHU has updated the work status to Submitted on 01/09/2012 16:21 UTC.
Category:C_Actual
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Time:2007.FEB
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Date/Time:01/09/2012 16:21 UTC
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1. Subject line - Where do I configure the variable %PRODUCT2% ?
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Edited by: Raymond Chu on Jan 12, 2012 8:18 AM

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mail [email protected]
When you finish your message put a period on a blank line and hit return, that indiecates the end of the message.
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The mail command has a fairly extensive man page:
man mail
Roger

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Dear All,
We had configured the Service Desk in Solution Manager.But the requirement is when we change the status of the request (Suppose from New to In Process or from In process to Proposed Solution, there has to Mail Notification which is sent to the user, who has raised the issue.Due to which it helps to not to monitor continuously about the issue logged by him.
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I am experiencing with an automatic mail notification.
I already applied sap note 865619.
Unfortunately the action nor is scheduled nor executed.
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Can some one advice me what is the right schedule and/or start conditions?
(USER_STATUS=E0001, PROCESS USERSTATUS=E0001)
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I'm using Charm and I configured the mail notification when a new change request is created.
I would know if Is it possible to setup multiple e-mail addresses for the mail notification.
I follow these steps:
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Hai to all
i had used the exit IMRC0001 for the creation of notification if reading exceeds the upper range using fm
BAPI_ALM_NOTIF_CREATE
BAPI_ALM_NOTIF_SAVE
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Object does not exist (status management)
Message no. IM258
Diagnosis
This refers to an error in central status management.
Task status
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For this reason, no task status is available for statuses created before changing to Release 3.0, and status change is therefore also not possible.
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thanking you.

HI,
See If this helps you...
DATA: it_bapi2080_nothdri LIKE bapi2080_nothdri,
it_bapi2080_notfulltxti LIKE STANDARD TABLE OF
bapi2080_notfulltxti WITH HEADER LINE,
it_bapi2080_notitemi LIKE STANDARD TABLE OF
bapi2080_notitemi WITH HEADER LINE,
it_bapi2080_notcausi LIKE STANDARD TABLE OF
bapi2080_notcausi WITH HEADER LINE,
it_bapi2080_notactvi LIKE STANDARD TABLE OF
bapi2080_notactvi WITH HEADER LINE,
it_bapi2080_nottaski LIKE STANDARD TABLE OF
bapi2080_nottaski WITH HEADER LINE,
it_bapi2080_notpartnri LIKE STANDARD TABLE OF
bapi2080_notpartnri WITH HEADER LINE,
it_bapi2080_notkeye LIKE STANDARD TABLE OF
bapi2080_notkeye WITH HEADER LINE.
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IF e_subrc = 0 AND e_msgty NE 'E'.
CLEAR p_qmnum.
SELECT SINGLE qmnum
INTO p_qmnum
FROM afih
WHERE aufnr = s_e1orhdr-aufnr.
IF p_qmnum NE space.
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REFRESH it_bapi2080_notfulltxti.
CLEAR it_bapi2080_notcausi.
REFRESH it_bapi2080_notcausi.
CLEAR it_bapi2080_notactvi.
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CLEAR it_bapi2080_notitemi.
REFRESH it_bapi2080_notitemi.
IF s_zin_tcs_servorder-fegrp NE space.
it_bapi2080_notitemi-item_key = '0010'.
it_bapi2080_notitemi-item_sort_no = '0010'.
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it_bapi2080_notcausi-cause_key = '0010'.
it_bapi2080_notcausi-cause_sort_no = '0010'.
it_bapi2080_notcausi-item_key = '0010'.
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it_bapi2080_notcausi-cause_codegrp = s_zin_tcs_servorder-fegrp.
it_bapi2080_notcausi-cause_code = s_zin_tcs_servorder-fecod.
it_bapi2080_notcausi-item_sort_no = '0010'.
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it_bapi2080_notactvi-act_sort_no = '0010'.
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it_bapi2080_notactvi-act_codegrp = s_zin_tcs_servorder-mngrp.
it_bapi2080_notactvi-act_code = s_zin_tcs_servorder-mncod.
it_bapi2080_notactvi-item_sort_no = '0010'.
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EXPORTING
number = p_qmnum
orderid = s_e1orhdr-aufnr
TABLES
notitem = it_bapi2080_notitemi[]
notifcaus = it_bapi2080_notcausi[]
notifactv = it_bapi2080_notactvi[]
return = it_bapiret2.
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EXPORTING
number = p_qmnum
TABLES
return = it_bapiret2.
PERFORM error_check.
PERFORM bapi_commit.
ENDIF.
ENDIF.
ENDIF.
NOTIFICATION OVER *************************

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Hi!
I would like to set up an automatic mail notification for requester of the change request (SDCR), when the Change Manager approves or denies them.
The problem I am currently facing:
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Thank you very much!
Regards
Thom

Hi,
Can you please share , how you configure mail notification in charm.
Regards
Andrew

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Process task <Process Definition.Tasks.Task Name> is <Process Instance.Task Details.Data>.
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Thanks,
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