ChaRM: mail notification to requester

Hi!
I would like to set up an automatic mail notification for requester of the change request (SDCR), when the Change Manager approves or denies them.
The problem I am currently facing:
when the fields "Sold-to-Party"and "Requester" have the same partner/user no mail notification will be send.
Does some one know a workaround to solve this bug?
Thank you very much!
Regards
Thom

Hi,
Can you please share , how you configure mail notification in charm.
Regards
Andrew

Similar Messages

ChaRM: mail notification of requester

Hi!
I would like to set up an automatic mail notification for requester of the the change request (SDCR).
Scenario:
When the Change Manager approves the change request (SDCR) then the requester should get a mail.
What I have done:
Creation of action condition "Z_mail_to_requester"
for action profile "SDCR".
partner dependent: (00000016 Requester)
First question:
When I look into the change request --> Partner I can see that the requester has another number.
(00000010 Requester)
Is that a SAP bug?
Then I defined the schedule condition:
&Servicevorgang CRM Error.FreeFlag& = X
and
&Servicevorgang CRM Error.Userstatus& [] E0004+DCRHEAD*
My problem: the action will neither scheduled nor executed shen the Change Manager approves and saves the change request.
Can some one hell me please?!
Thank you very much indeed!
Thom

Hi All,
I configured Change request mang. in my solution manager server. now i want to create msg notification for all status changes in charm msg flow, like when change request approved by advisory board a automatic mail should generate for change manager.same as we use in service desk for mail notification.for all status changes.
on approval
on chane req. creation
on on every maintenance cycle phase change........
So please let me know few things which may be used for this activity.
1. PPF application
2. Action Profile
3. Action definition entry
4. smart form.
if any more input require , please let me know.
Regards
Andrew

Charm:multiple recipients for mail notification

Hi Experts,
I'm using Charm and I configured the mail notification when a new change request is created.
I would know if Is it possible to setup multiple e-mail addresses for the mail notification.
I follow these steps:
- transaction BP
- selected the specific BP
- selected the tab page "Address"
- selected the field "E-Mail"
- selected the button "Other E-Mail adresses (Available)"
- put three mail adresses
Now if I send the mail notifaction to this BP the mail is send only to one user.
Can any one help me to resolve this issue?
thanks in advance
regards
gio'

Hi Jason,
I have created the shared distribution list in the solution manager but when I try to put It in the field "E-mail" in the BP the following error appear:
E-Mail format not valid
It seems that It's not possible to insert the distribution list in the E-Mail field of the BP.
Any other idea?
Thanks in advance for collaboration
regards
gio'

Charm status mail notification creation

Hi All,
I configured Change request mang. in my solution manager server. now i want to create msg notification for all status changes in charm msg flow, like when change request approved by advisory board a automatic mail should generate for change manager.same as we use in service desk for mail notification.
So please let me know few things which may be used for this activity.
1. PPF application
2. Action Profile
3. Action definition entry
4. smart form.
if any more input require , please let me know...
Regards
Andrew
Edited by: Andrew lee on Jan 27, 2009 8:07 AM

Hi,
You need to create an action in the action profile of your change document.
there is no difference in creating an action for your Servicedesk or Change Request...
its only your action profile for your transaction type (can be servicedesk or ChaRM).
First try to understand what is the transaction type and action profile you are using.
Your question is already answered.
Feel free to revert back.
-=-Ragu

CUP e-mail notifications + submit and approve requests

Hi experts,
I configured the workflows in CUP and now im trying to configure the email notifications . The CAD's that I've set are:
1. Request Petitioner
2. Internal Control
3. Security
and the approver determinator for each stage are:
1. Petitioner
2. Internal Control
3. Security
So, I need to know two thinks:
1. Could the person who submits a request, send it and approve with a single mouse click? given that the same person must submit a request and then approve it, would it be possible to perform both actions at once?
2. I would like to set e-mail notifications to the appropiate role owner, it 's possible? The problem is that we don´t set the role owners like approvers determinator.
Thanks in advance
Marta

Hi Marta,
In answer to question #1: You could possibly achieve this by changing your workflow but I do not think you want to do so. You would have to guarantee that submission was always done by those that approve the first stage in you workflow.
Question #2: I am not sure I understand what you would like to do. From what you state, I am assuming the Role approvers are stored in the Role file (CUP >> Configuration Tab >> Roles >> Search Roles/Create Roles) and not in a CAD. Are you looking to personalize the email for each role approver so he/she knows exactly which of his/her roles are in the request to approve from the email notification?
Renee
Edited by: Renee Schmoker on Feb 11, 2011 4:58 PM

Transport Request Import E-mail Notification

Experts ,
Whenever we transport an change request to Target system , say to QA system , Can we get an E-mail notification that the transport request has reached Target system. If yes, How can this be achieved. ???
Would appreciate your reply .
Thanks,
Ashutosh

Hi
You need to setup a workflow for Transport requests.The mail can be sent to Business workplace(t-code SBWP) inbox or sent to exchange server for a internet email. Go to SE09 and click on Transport Proposal Tab which is right next to Global Information Tab. You can read the SAP HELP there to activate this mechanism.
Reward points if helpful

Restrict Notification Mailer To SSHR requests Only

Dear ALL ,
I have requirment to enable notification mailer (that users recieve emails for their notifications ) for SSHR (self service Human Resources ) requests only . Not All the other modules as the default of the mailer .
will someone guide me how to do that please
Thanks & best regards

Hi,
Please check notes:
Workflow Java Mailer & Notifications FAQ (Doc ID 562551.1)
Oracle Workflow FAQ (Doc ID 465887.1)
Please also refer thread:
Is it possble to disable email/workflows at EBS module level
Thanks &
Best Regards,

Mail notification for SDHF in ChaRM

Hi!
I am experiencing with an automatic mail notification.
I already applied sap note 865619.
Unfortunately the action nor is scheduled nor executed.
My scenario: when the urgent correction is created the developer should be contacted by email.
Can some one advice me what is the right schedule and/or start conditions?
(USER_STATUS=E0001, PROCESS USERSTATUS=E0001)
Do I need the both recommended parameters from sap note 865619?
(parameters: STATUS_IS_NEW and STATUS_TABLE)
Thank you very much indeed!
regards
H. Thomasson

Hi,
First define status profile for SDHF.
Then define action and define condition for each action.
Assign status profile and condition to transaction type SDHF.
Regards,
Nikhil

How do I just get the Inbox messages to show in the new mail notification?

I've setup Thunderbird with Gmail and it works like a charm. The only gripe I have is that the new mail notification seems to grab a selection of unread emails from different folders and often it's not showing the relevant new emails in my inbox. Esp. the All Mail folder seems to cause doubling of message notifications but it's not the only one .
All I'm interested in is my inbox for new mail notifications. Is there anyway to modify the current behaviour?

That's not true. If you archive an email from your inbox without labelling it it will simply remove the inbox label and then the only way to get to it is through All Mail.
Note that All Mail is not only folder that has this issue. If you auto-label a message with 2 or more labels the exact same problem occurs.

E-mail notification for password reset

Hello,
We recently activated the e-mail notification of user requests password reset in SRM Portal.
After the password reset, the recipients will receive this message:
Dear <user>,
Your password has been reset. Your new password is <password>.
Is it possible to modify this message?
Thank you!

Hi,
I think the mail is sent from workflow.
Please check which workflow is triggered in SWI2_FREQ transaction.
For example,
Workflow WS10000224 has task TS10008202 and task called method RESETPASSWORDANDMAIL of Business Object BUS4101.
Please check Business Object BUS4101 and method ResetPasswordANDMail.
The method calls FM BBP_GENERATE_PASSW_MAIL.
Some text objects are used in this FM.
001     New password for procurement system
002     This is an automatic generated email. Please don't reply!
003     Dear employee,
004     your new password in the procurement system is:
005     Please change it as soon as possible.
006     User account for procurement system
007     your user account in the procurement system is:
I can not find your text in this FM.
>Dear <user>,
>Your password has been reset. Your new password is <password>.
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Masa

How to configure mail notification on a folder content change?

Hello,
I would like to configure a mail notification whenever a certain folder's content changes. In order to acomplish this I did the following:
1. Configured new email Channel with the exchange address.
2. Assigned this channel to the Notificator service.
3. Subscribed to the requested folder with "Every Event".
The problem is that I don't receive mail notifications on change. What am I doing wrong or missing here?

Hi,
Don't use exchange.... use an SMTP hostname if you have access to one!
It is a lot easier as all you need is the hostname of the SMTP server without having to worry about authorizations.
Cheers,
Vic

Stopping e mail notification

Help! I'm drowning in e mail notifications. I have switched of my request to receive notifications, I have updated my profile and the system has said "successfully updated your profile" but still they flood in. How can I stop them please?

Update. Without me doing anything else to my profile etc. since my posting the e mails have stopped. So perhaps problem solved.

Mail Notification after changing the status

Dear All,
We had configured the Service Desk in Solution Manager.But the requirement is when we change the status of the request (Suppose from New to In Process or from In process to Proposed Solution, there has to Mail Notification which is sent to the user, who has raised the issue.Due to which it helps to not to monitor continuously about the issue logged by him.
Kindly Suggest how to trigger the mail automatically after the issue status changes.
Eagerly waiting for the positive response.
Regards,
Amit

Hi,
You may have to do some Coding for this.

Workitems and Mail Notifications being sent multiple times.

Hi,
There are two issues with our WF development:
1. An approver is receiving a mail notification and WF Decision item TWICE. On analyzing, we found out that the "Requested End" tab of the Decision task had an entry of 2 mins (Work item creation).
Guidance needed on whether this would resolve the issue or is there a different solution.
2. On trying to execute a decision for a WF item, an error msg is shown, "You are not a receiver of the work item" and does not allow to proceed with the decision. What could be the issue??
Regards,
Vipul.

Hello,
What happens is, till your workflow duration is on, you will receive reminder mails.
So to avoid this, you need to increase all the duration steps to be equal to duration of of the workflow what you define in the Start step.
Also please explain your decision work flow logic,
Regards,
Abhishek

Include Attachments Option with E-Mail Notifications

Under Options > E-Mail Notifications in addtion to "include submitted data" and "include empty fields" it would be nice to have a check option for "include attachments."
We have clients who occasionally attach photos to our forms. It would streamline productivity to have the option to receive the attachment via the e-mail notification instead of a requirement to log in to forms central and download the file seperately.
Thank you.

For some reason, the system won't let me create a new Idea. I've tried submitting a few times and I get the following error message when I try to submit:
"It appears you're not allowed to view what you requested. You might contact your administrator if you think this is a mistake."
I have submitted ideas in the past, I'm not sure why I can't now.
Thanks,
Ryan

ChaRM: mail notification to requester

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