Check active phone call for the user

Good morning,
I need to check if there is an active call ( cl_crm_ic_mcm_contact=>c_event_started ).
How I can do that? I have the ITEMID of the contact, it is possible for example create the contact using the ITEMID and check the status of the call?
Thanks you.
Marco

Hello Andrei thank you for the answer.
Using the term "track incoming call" I mean if there is a method, like "has_current_interaction( )" that return me if there is an incoming call thata the user hasn't  answered or refuse yet (flashing buttons). This because the metod  has_current_interaction( ) return 'X' only if the user have accepted the call, I need a method that return if the call is incoming but not aswered or refused yet. I hope is more clear now the request.
About the second request, I mean if there is a method to read which business role is used in the current session (business role IMG->Customer Relationship Management->Business Roles->Define Business Role-
Many thanks, you help me to understand better the IC framework.
Marc

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