China 400mins renew failed

Username: tulip_tears
Subscription: China 400mins
Should be renewed on 2nd of Dcember 2011
Today's date: 3rd of December 2011
Not working so far.
Email address: [email protected]
Thanks

Please file a support request to customer service: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
They will need to investigate your case as minutes should be reset by now.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Computer Certificate Renewal - Failing

Greetings,
System setup: Server 2008 R2 with "Network Policy and Access Services" role configured to hand out wireless machine certificates to Windows 7 workstations.
This has been set up for a year and has been working well. We have a groups policy which allows for auto-enrollment and all our workstations which are in the correct OU receive a certificate when thye connect to the network.
The machine certs are good for a year.
We are now approaching the end of the first year since we implemented this system and we are starting to see some of our workstations failing to connect to the wireless network. When we look at the certificates on the workstation we see 2 certificates
now (as opposed to the one that was there previously). One of these is expired and one is current with an expiration date a year from now. When we manually delete the expired certificate, we are able to connect to the wireless.
Apparently when the certificate is renewed, a new certificate is dropped down, but the old certificate is not removed. When the machine tries to connect the old cert is found and the connection fails.
What I think should be happening is that the certs should be renewed not replaced, but I can't see anyway to enforce this.
I know that when I manually renew the certificate on the workstation I have 4 choices:
Request Certificate with new key.
Request NEW Certificate with the same key
Renew certificate with new key
Renew this certificate with the same key
What appears to be happening is that the workstations are doing a request, not a renew.
I have been through my Radius config and the GPO and can't find anything that should affect this. I know that the GPO is being applied to the machines, and I'm about 99% sure that the GPO is correct.
Any ideas where I should be looking?
Thanks,
John Morgan

Hi,
Check your configuration, confirm that the following option is checked.
Renew expired certificates, update pending certificates, and remove revoked certificates
Configure Certificate Autoenrollment
http://technet.microsoft.com/en-us/library/cc731522.aspx
You can also manually revoke the expired certificate in CA.
Hope this helps.

SAPRouter Certification renew fail.getting error while generating new Cert

Hi,
I m working in SAP BASIS support project.
Our SAP router certification expired.
Now i m trying to renew the Router Certificate to get connection with SAP.
The fallowing steps i am doing ...
Taken backup of SAPROUTER folder ie: c:\SAPROUTER\
i have deteted the files local.pse, Cert_V2, srcert.txt and certreq from c:\SAPROUTER\
Step 1:
In the SAP Router PC, given the   sapgenpse command from SAPROUTER path
C:\SAPROUTER>sapgenpse get_pse -v -r certreq -p local.pse "CN=SAP1, OU=0000809334, OU=SAProuter, O=SAP, C=DE"
Got absolute PSE path "C:\SAPROUTER\local.pse".
Please enter PIN:
Please reenter PIN:
Supplied distinguished name: "CN=SAP1, OU=0000809334,
OU=SAProuter, O=SAP, C=DE
Generating key (RSA, 1024-bits) ... succeeded.
certificate creation... ok
PSE update... ok
PKRoot... ok
Generating certificate request... ok.
STEP 2 :
opened :   http://www.service.sap.com/saprouter-sncadd
click->apply
->Continue
-> Pasted the content of   certreq file frm c:\SAPROUTER\ in the box and clicked ->Request Certificate
Now copied the Generated file contents in a new txt file   srcert.txt and saven in C:\SAPROUTER\
STEP 3 :
Now in the SAPROUTER PC, when i run   import_own_cert fallowing error coming.
C:\SAPROUTER>sapgenpse import_own_cert -c srcert -p local.pse
Please enter PIN:
import_own_cert: Installation of certificate failed
ERROR in ssf_install_CA_response: (1281/0x0501)
aux_file2OctetString failed : "No such file or directory"
ERROR in ssf_read_certs_from_file: (1281/0x0501)
aux_file2OctetString failed : " No such file or directory"
ERROR in aux_file2OctetString: (1281/0x0501)
stat("srcert") returned : "No such file or directory"
Plz clear my doubt, why this above error coming , even the file is saved srcert.txt   in c:\SAPROUTER\   folder with the contents i got from http://www.service.sap.com/saprouter-sncadd
I m doing this 1st time.
Please tell me , if i m doing any wrong steps..
Thanks in advance,
-VASU.G

HI
Please follow your statements where you have created the certificate file by the name of .txt extention
"" Now copied the Generated file contents in a new txt file *srcert.txt* and saven in C:\SAPROUTER\ ""
Please re-create this file without the extention then issue the next command statements
""sapgenpse import_own_cert -c srcert -p local.pse""
REgards
Anwer Waseem
SAP BASIS

Connector certrificate renewal fails

Hi I had to renew my scom connector cert yesterday. However, I'm able to create a new certificate. I'm always given the following error below.
Connecting to: https://domain\admin@serverA:1270
ERROR: WSManLibException caught ==>
-- Error in method WSManLib::CreateSession::Identify --
<f:WSManFault xmlns:f="http://schemas.microsoft.com/wbem/wsman/1/wsmanfault" Code="2150859194" Machine="serverA5.domain.c
gicloud"><f:Message>The SSL connection cannot be established. Verify that the service on the remote host is properly con
figured to listen for HTTPS requests. Consult the logs and documentation for the WS-Management service running on the de
stination, most commonly IIS or WinRM. If the destination is the WinRM service, run the following command on the destina
tion to analyze and configure the WinRM service: "winrm quickconfig -transport:https". </f:Message></f:WSManFa
ult>
Error number: 0x803381ba

Hi,
According to the error message in your first post, the SSL connection cannot be established.
Please follow the suggestion there to verify that the WinRM service is automaticly started,and is configured to listen for HTTPS requests.
We may also need consult the logs and documentation for the WS-Management service running on the destination, most commonly IIS or WinRM. If the destination is the WinRM service, run the following command:
winrm quickconfig -transport:https
Hope the below articles be helpful for you:
http://blogs.technet.com/b/meamcs/archive/2012/02/25/how-to-force-winrm-to-listen-interfaces-over-https.aspx
http://blogs.technet.com/b/jonjor/archive/2009/01/09/winrm-windows-remote-management-troubleshooting.aspx
In addition above information, the below blog about setting up and Troubleshooting interop or Universal connector with HPOVO should be also helpful, please go through it:
http://blogs.technet.com/b/chandanbharti/archive/2012/07/04/setting-up-and-troubleshooting-interop-or-universal-connector-with-hpovo.aspx
Regards,
Yan Li
Regards, Yan Li

T500 LAN failed

Hi,
I just got my new T500, but I have difficulties to connect to the internet via LAN (stated limited or no connectivity). I called Comcast to make sure nothing wrong with the IP address, and they said seems fine. I even tried to renew the IP via cmd, but failed too. But weird thing happened, sometime I restart the laptop again after IP renew failed, it will come back normal with connection.
So, any suggestion what should I do? Should I use ThinkVantage to roll back the OS, Im using XP SP3.
Thanks.
WL

Hi Andy, hi sys3175.
Thanks for your suggestions, but I just finally found the solution.
In its obviousness I barely dare to admit it, but the wrongdoer was the ethernet hub I had to use due to the fact that our LAN is still BNC based and I have no adapter card for my notebook. In my favour there is to say that at the beginning I suspected it, too, but then ruled it out, because
a) my office pc worked fine with it, when tested (although a rather short test at the beginning), and
b) I connected my notebook to my collegue's hub, who uses it for over a year (but with her pc), and still had the drop-reconnecting-problem.
Therefore I assumed a problem with my notebook. But apparently
a) our office pc's seem to be more tolerant towards connection quality than my notebook. Because when I connected both my pc and my notebook to my hub and this time worked with them the whole day, letting them downloading large amounts of data (>1GB), the pc indeed got "network cable disconnected" messages, but only twice or thrice, while the notebook repeatedly has its dropouts. And
b) my collegue's hub seems to have the same problem as mine, because today I got the opportunity to connect my notebook to two other, different hubs here at work, and voila, stable connection.
So the good news is, that probably nothing's wrong with my network card, the bad news, that I either have to get a new hub (not the easiest thing for BNC and probably not worth considering the short remaining time here) or I have to live with the annoying dropouts.
Sorry for setting you on the wrong path with the network card, but nonetheless thanks for your support.
Thinkpad T500-2055-2LG | P8600 2.4GHz | 4 GB RAM | ATI HD3650 + Intel GM45 (switchable) | 15.4" LED WXGA+ | Win7 Professional | ATI Catalyst 9.08

SJSWS 7.0 u5 cert renew problem

Hi,
I have the server softwer named in the subject, in a two server in cluster running on sol 10 u7, the hardware is T1000.
I use the T1000's cryptographic framework too (crypto processor) too.
I am in the folloing issue, that i must renew the certificate. All is fine until i try renew the certificate. I am on the "configuration/certificates" tab page, i select the neccessary certificate and click on the renew button., after the questions i become the following error:
Certificate Renewal Failed
ADMIN4120: Certificate request signing failed
could someone help me, what i make could? i MUST renew the cert, while its expiration time is 5th marc.
many thanks, for any help, regards,

Hi SirFrankie,
We are also facing the same issue(ADMIN4120: Certificate request signing failed)
We intially had IPlanet webserver 6.0 and then migrated to 7.0 update 6 and now our certificates are about to expire.
Now when we try to generate CSR for renewing certificate we got the above error.Any resoultuion you found for your problem?
If you can share that solutiuon it would be of great help to me.
Thanks in advance
Regards
Prasad
[email protected]

Server 2012 R2 DHCP Failover - Hot Standby clients not renewing with standby server

In my test network I have a pair of Server 2012 R2 DHCP servers setup for Hot Standby and they will successfully service a client request for a new request.
What I am seeing is that when I test failover the clients will not renew with the Standby server. I have to release first and then renew.
When both DHCP servers are up the state is normal and replication of configuration from the Active to Standby is working. As far as I can tell it is configured correctly.
MaxClientLeadTime is 10 minutes.
StateSwitchInterval is 10 minutes.
AutoStateTransition is set to True.
Adding that manual renews fail with a message stating that it was unable to contact the dhcp server. However if I wait for the lease to expire/auto-renew the dhcp server does indeed change to the standby. Once the primary server comes back up and the state
returns to normal I am able to manually renew.
thanks in advance

Hi,
For test, we let the active DHCP down and the standby DHCP server will take place. But when we renew an IP, client send unicast to the former DHCP
server. That’s why the first request failed.
At 7/8 of the scope lease time, the client moves into a REBINDING state and broadcasts a lease renewal request.
For more information please refer to:
DHCP Failover Examples
http://technet.microsoft.com/en-us/library/dn338973.aspx
Hope this helps.

Big problem with iTunes Match and subscription renewal -- think twice before you sign up!!

A little over a year ago I signed up for iTunes Match thinking it would be an excellent way to free up some space on my drive and save me some time by providing access to all of my music on my phone/ other devices. About 100gbs was uploaded without incident. I deleted that music from my drive thinking that iTunes match is like any other cloud based service. In August my subscription came up for renewal. In August I had also switched debit cards. The auto-renew failed. I received notification of such and then went to update my new card information with the account. The card information updated successfully, but when i then went to update my iTunes Match I would receive the error message #5002. So I called customer support. They politely agreed to rectify the situation and that I was not the only customer to face this situation, but said it would require contacting engineering to get a hard fix since in order for an account to renew a subscription they have to purge the library. This is fine because all of your iTunes account purchases are already backed-up. But it is not okay, if you have any other 3rd party music in your library. All of the 3rd party music I had uploaded from old CDs, converted LPs, or purchased through other online vendors would have to be deleted in order to renew my subscription. Engineering replied that there was no work around. This has left me at a weird impasse with customer support with no resolution. The music is just sitting there. I'm gladly willing to pay to renew my subscription, but because of bad engineering, deceptive advertising, and what I'm guessing is a greedy internal policy regarding 3rd party media, I stand to lose the couple thousand bucks just by being a loyal Apple consumer and choosing to use their product over alternatives in the market like Google Play. The morale of the story is this: ITUNES MATCH IS NOT A REAL CLOUD BASED SERVICE EVEN THOUGH IT IS ADVERTISED AS SUCH. Think twice before you sign up!

Hello Michael, I've been reading many of your splendid replies so perhaps you can help me as I can't seem to find the exact solution to what should be a simple problem. I got a new iPod Touch recently and after spending almost 3 hours on the phone with Apple today we discovered my account was so old it hadn't synched up correctly with Apple's new data requirement so an Apple manager was connected to me and eventually we solved several issues which I won't bother going into here. However, at some point in all this I saw Match show up and music from the iCloud was seemingly downloaded onto my new iPod. I was surprised to see this as I thought I'd done away with Match long ago, but with the new version of iTunes which eliminated over 300 playlists and all of my music from iTunes when it updated to the newest version last week, I suppose anything is possible.
What I want to do now is simply to be able to put my own music back onto my new iPod and ignore everything related to Match hoping it goes away and never returns. So I followed the online instructions to turn off Match, and now iTunes and my iPod say I need to subscribe to iTunes Match...but I still cannot download anything onto my new iPod and the 15,000 plus songs that appeared to be downloaded earlier when on the phone with an Apple manager are also no longer available. BTW, my Match subscription should be paid for, but I can't even figure out how to make sure it never gets updated again as this is nasty business scrubbing all 3rd party music off our own devices. Yuk. But can you help me please? Thus far, this experience with this new iPod Touch and the new iTunes 12.1 is the worst experience I have ever had with Apple and I own many Apple products.

Cannot change payment method on subscription and C...

I am posting the transcript for the 45 minute chat I just suffered through. I simply needed to change my credit card as the old card had been replaced due to a security breach. Others on forums have complained about this issue but this is a stellar example of Skype's poor business and customer service practices. You are now chatting with 'Laarni M'. Laarni M: Hello! Welcome to Skype Live Support! My name is Laarni. Laarni M: If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time. Laarni M: https://support.skype.com/support_selection. Laarni M: With that being said, how may I help you? [Removed for privacy]: I need to update my credit card information because the credit card I have on file is expired. The update payment page does not give me the option to enter a new credit card. I started to delete my old card so I could add a new one, but I got an error message saying I must cancel my subscription before removing my credit card. Laarni M: Oh! [Removed for privacy]: I have a subscription already. [Removed for privacy]: I have had it for years. Laarni M: I am sorry to hear that you are having problems with updating your credit card. Laarni M: I will be glad to help you with this. Laarni M: To start with, can I have your Skype name and your name so that I can address you properly? [Removed for privacy]: I have already entered that information to begin this chat. It is required. Laarni M: I understand. [Removed for privacy]: the Skype name is [Removed for privacy] and my first name is [Removed for privacy] Laarni M: I just need to verify it. Laarni M: Thank you, [Removed for privacy]. Laarni M: Nice to meet you. Laarni M: Let me just pull up your account. Laarni M: Anyway how's your day so far? [Removed for privacy]: OK, I have found it. Apparently I am forced to buy Skype credit in order to change my payment to a new method? This is ridicuous. Laarni M: I am now pulling up your account, [Removed for privacy]. Laarni M: Thank you for waiting. Laarni M: Yes, that is correct. In order to change your payment method you need to either wait for your subscription to expire so you can purchase using the new card or you can buy Skype Credit. [Removed for privacy]: Now that I have bought 10.00 of skype credit and added the new payment information that way, it is appearing in my payment settings and I can delete the old card. But again, this is the only way to add a new payment method, which is very wrong. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Oh, just lovely. I just tried to delete the old card and I have the same error message that "this card is being used to fund your Unlimited US and Canada 12 months. If you want to delete this card you have to cancel your subscription first." Is this some kind of nasty way of forcing me to lose my unlimited subscription? Laarni M: I see. Laarni M: Because the best way to add a new payment details is for you to let the subscription linked to the credit card expire first. Laarni M: After that, you can reactivate your subscrption using the new credit card. Laarni M: That is the best thing that I can recommend, [Removed for privacy]. [Removed for privacy]: I went into change payment settings and changed the payment method to the new card. The page saved and said it had changed the setting. But then I went back in and it had not. It still defaults to the old card. I still get the "cancel subscription" message when I tried to delete the old card again. Laarni M: Yes, [Removed for privacy]. [Removed for privacy]: I can't let it expire or it won't pay for my subscription in August. Anyway the card will not expire. It was replaced due to a security breach at the issuing bank. Laarni M: Because you really need to let your subscription expire first by cancelling it before you update your card. Laarni M: I see. [Removed for privacy]: Why would I want to do that when I probably won't be able to get the same plan? I have had that unlimited plan for years. [Removed for privacy]: I am certainly not cancelling that plan. Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: This is really insane, you know. One should easily be able to update payment information when a card needs to be changed. [Removed for privacy]: I had this same problem last year, but there was a workaround. If you do not know what the current workaround is then please transfer me to a supervisor who does.l Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: I doubt that you do understand. Since the forums indicate this is an ongoing problem, I am forced to assume this situation is intentional and is a way of forcing people to give up older and less expensive plans, and that you are fully aware of that. Laarni M: I am sorry but as much as I want to help you, we can't do anything but to let the subscription expire first by cancelling it before you update the credit card. [Removed for privacy]: I need to speak to a supervisor, please. Laarni M: I am sorry but as of the moment, my supervisor is engaged to a different activity. [Removed for privacy]: I am sorry but that is not the case. That is just what you have been told to say. I can continue to open new chats and waste representative's time for hours, or you can arrange for me to communicate with a supervisor. Laarni M: I am sorry for the inconvenience caused you. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I understand that it is really important for you ad upon further checking, we can try this step that may work for you. Laarni M: Do you have another browser aside from the one that you are using right now? [Removed for privacy]: Yes, I do Laarni M: Great! Laarni M: Internet Explorer would be the best. Laarni M: Can you please open it and go the link that I will provide to you? [Removed for privacy]: It is already open, please send the link Laarni M: Alright. [Removed for privacy]: I still do not have the link. Laarni M: Once you click on the link, and click Skype credit, please do not forget to click the change payment method when you buy Skype credit. [Removed for privacy]: I still do not have the link Laarni M: I am sorry for the delay, I am just having a system error as of the moment. Laarni M: But on your end, you can go to the page where you can buy Skype credit. Laarni M: By the way, there are 2 cards saved on your account. Laarni M: May I know the last 4 digit of the card that you want to use? [Removed for privacy]: 1591. And yes, I already explained to you that I bought Skype credit (which I do not need as I have a subscription!!) just to add the new credit card. Laarni M: I see. Laarni M: I can delete first the old credit card saved on our system. [Removed for privacy]: Please do that, but do NOT delete or cancel my subscription when you do this. Laarni M: Alright, [Removed for privacy]. Laarni M: Thank you for patiently waiting, [Removed for privacy]. [Removed for privacy]: I hope that what you are doing is successful. Laarni M: Please hang on, [Removed for privacy] as we are still doing some workaround for this. Laarni M: We are also getting an error doing this. [Removed for privacy]: That is not confidence-inspiring. Laarni M: I am sorry if you feel this way. [Removed for privacy]: I imagine that anyone would feel that way. Laarni M: Thank you for waiting, [Removed for privacy]. Laarni M: Here's what we can do to help you now, [Removed for privacy]. Laarni M: We really need to cancel your subscription so it will cancel the recurring payment. Laarni M: This does not mean that the subscrition will be cancelled. Laarni M: You can still use your subscription until the end of the billing period. Laarni M: So once we cancel your subscription now, you can try to go to the payment settings and update your credit details. Laarni M: Is everything okay? Haven't heard from you in a while. [Removed for privacy]: I am sure that you realize this is unacceptable. I am very surprised that you would suggest this as a solution. As I stated above, I am well aware that this is a method Skype is using to force people to give up better subscriptions. I will not be forced to accept a suboptimal subscription by this method. I am also aware that a supervisor can correct this problem in the system by hand. Please put me in communication with a supervisor. Also--I have ALREADY updated my credit details as I explained above. You or a supervisor simply need to change the subscription payment method to the new card that is already on file. Laarni M: I understand where you are coming from, [Removed for privacy]. Laarni M: But I am trying to help you with giving the best solution for this. [Removed for privacy]: We are going in circles. I have been on this chat for 45 minutes trying to get a simple payment method change that with any other company, I could do by myself online in two minutes. You are not offering me any kind of solution at all. You are insulting my intelligence by claiming that the payment method cannot be replaced. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Please stop this. The system is clearly set up to block a payment change. A supervisor can override this and that is what I expect you to arrange. Laarni M: But as of the moment, there is no available supervisor. [Removed for privacy]: Please do not tell me things that are not true. [Removed for privacy]: Please connect me with a supervisor. Laarni M: And If I will transfer you to my supervisor, he will give the same information that I provided to you. Laarni M: This is because it is the only workaround for this, [Removed for privacy]. Laarni M: You do not need to worry, cancelling your subscription is just cancelling the recurring payment or auto renewal. [Removed for privacy]: He may, but if he does, he will also be stating something that is not true. It is always possible for a supervisor or manager to make changes in the system. Laarni M: You can still use your subscription until the end of the billing period. [Removed for privacy]: I'm sorry, but in August when the billing period ends, I will receive notification that my subscription has cancelled due to non-payment and that I must choose a new plan. That is what I do not want. Therefore your solution is unacceptable. I have stated this clearly. Laarni M: I am sorry [Removed for privacy], I really want to help you but this is only the work around or soultion that we can do. [Removed for privacy]: Then apparently after 8 years, I will be searching for new phone service. I am very sorry that this is the case. Laarni M: If the auto renewal will cancel, you can still reactivate your subscrition and that time, the new payment method will be use for that subscription. [Removed for privacy]: Do I have your word that I will be allowed to keep the same plan with no changes to my subscription? Laarni M: Yes, [Removed for privacy]. You can still reactivate the same subscription. Laarni M: You do not need to wory about this. [Removed for privacy]: If that is not the case I will be cancelling. And Skype needs to change its payment method practices. This is very poor customer service. I will be going on every forum I can find and posting a poor review of the service. This is a shame since I have been a loyal Skype customer for more than 8 years. I was a customer when Skype was the only internet phone company in business. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I am sorry if you feel this way, [Removed for privacy]. Laarni M: Thnak you for being loyal with Skype.

Well, it happened again. This time I'm done with Skype. A ten-year customer, and they've finally worn me down and worn me out. Yes, after 30 minutes of constant escalation, requesting a supervisor, and finally threatening to walk, they offered another annual contract at 6 cents more a year. But at the cost of making me sign up all over again, and after wasting my time both last year and this year. And I am DONE. I will use my remaining Skype credit for the few online teaching video conferences I have to do, but no more subscriptions. Bye, Skype. I would provide adjectives for how horrible your customer service is, but they would all be profane.
Transcription of today's chat:
Close chat
info: at 18:59:56
Please wait for an agent to respond. You are currently '1' in the queue.
info: at 19:01:56
All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '1' in the queue.
info: at 19:01:58
Privacy Statement
You are now chatting with 'Gian C'.
Gian C: at 19:02:11
Hello! Welcome to Skype Live Support! My name is Gian. If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.https://support.skype.com/support_selection .
Gian C: at 19:02:11
With that being said, how may I help you?
Customer: at 19:02:24
I chatted with an agent 2 days ago re: failure to apply my credit card to my subscription. He said it was taken care of and my online account should show the subscription renewed in 24 hours. it is still not renewed.
Gian C: at 19:02:41
I am sorry to know that
Gian C: at 19:02:47
What is your Skype name?
Customer: at 19:03:49
customer
Gian C: at 19:04:04
Thanks
Gian C: at 19:04:08
Let me check the account
Gian C: at 19:05:50
Thank you for patiently waiting
Gian C: at 19:06:07
Is this for the Unlimited Us and Canada?
Customer: at 19:06:13
yes
Gian C: at 19:07:12
I see
Gian C: at 19:07:23
Can you go to this site right now?
Customer: at 19:07:30
i'm there
Gian C: at 19:07:33
http://www.skype.com/en/
Gian C: at 19:07:39
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:07:49
Look for Unlimites Us and Canada
Customer: at 19:07:58
why?
Gian C: at 19:08:21
Just want to make sure if repurchasing the subscription would be avaialble
Customer: at 19:08:36
I was told last year that it would be available. And two nights ago.
Gian C: at 19:08:36
That is the best work around to get the subscription back using the new card details
Gian C: at 19:08:45
I understand
Gian C: at 19:08:53
Can you please go and check it first
Customer: at 19:08:59
No, thank you. Please just apply my card. This is what happened last year.
Gian C: at 19:09:02
So I can assure the resolutiong
Customer: at 19:09:34
The subscription shows that it expires today. It is on my account. Simply renew it with the card information that is also on my account.
Gian C: at 19:09:40
Can you help me on this to solve your issue please?
Gian C: at 19:09:53
I understand
Customer: at 19:10:02
You have directed me to your sales site to search for the plan I already have all over again. I have no time for this.
Gian C: at 19:10:06
However the time you change the card did not worked on the system
Gian C: at 19:10:15
That is why the renewal did not push trough
Customer: at 19:10:41
It didn't work last year either because the system is a mess. But a rep fixed it last year. If you cannot do this please pass me to a supervisor.
Gian C: at 19:10:59
ok.
Gian C: at 19:11:19
Before we do that, can you please try to check if the subscription is available first.
Customer: at 19:11:40
I do not understand how you expect ME to check if a subscription is available!
Customer: at 19:12:04
The subscription is ON MY ACCOUNT AND SAYS IT NEEDS TO BE RENEWED.
Gian C: at 19:12:09
Basically it is simple
Gian C: at 19:12:10
Go to this website
Gian C: at 19:12:10
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:12:10
Click on U.S.
Customer: at 19:12:16
Please pass me to a supervisor.
Gian C: at 19:12:20
Then check if US and Canada is part of the list
Gian C: at 19:12:39
Before I pass you to our supervisor
Gian C: at 19:12:47
Let me give you a heads up on your case
Customer: at 19:12:57
it is there for $2.99 per month. I have a locked in annual charge for that subscription for $29.99. Not $36.00.
Gian C: at 19:13:11
I see
Gian C: at 19:13:28
Thanks for the information
Gian C: at 19:13:38
When did you change your card detail? For this subscription?
Customer: at 19:15:08
Last year. At which time the system refused to remove the earlier invalid card and charge the 2nd (correct) one. This year the system allowed me to remove the old card. The rep 2 days ago told me the card was fine. When I looked at the detail this evening, the expiration date was missing, so I filled it in. The rep said NOTHING about this two days ago. Frankly I think Skype is trying to sabotage my re-order to try to force me off of my annual plan and onto a monthly. I will not do it.
Gian C: at 19:15:13
Thanks
Gian C: at 19:15:48
Just to make sure we will be solving this issue, can you please provide me your call back number
Customer: at 19:15:59
You do not need to call me.
Gian C: at 19:16:07
Just incase this chat got disconnected so our supervisor can call you
Customer: at 19:16:19
(###) ###-#### (REDACTED FOR PRIVACY)
Gian C: at 19:16:25
Let me get you our supervisor as you have requested
Gian C: at 19:16:29
Thank you
Customer: at 19:25:17
?hello
Gian C: at 19:27:42
I will get back to you once the Supervisor is ready to take this chat. For a moment
Gian C: at 19:27:50
Sorry to keep you waiting
Gian C: at 19:28:08
Our Supervisor is still engaged with the call
Gian C: at 19:28:10
Anyway
Gian C: at 19:28:20
Here is what we have found out on the subscription
Gian C: at 19:28:41
The renewal has passed already, so we can't renew it manually other than repurchasing the subscription
Gian C: at 19:28:54
Checking the price of the subscription
Customer: at 19:28:59
It has not passed yet. it expires 5/7. Today is 5/6.
Gian C: at 19:29:12
Let me give you a heads up
Gian C: at 19:29:39
Auto-renewal only happens once. And that is 3 days before the subscription expire
Customer: at 19:30:09
I give up. This is done. No subscription. Of any type. And I have been a Skype customer for over 10 years. Goodbye.
Gian C: at 19:30:23
I am sorry if you feel that way
Gian C: at 19:30:34
I am explaining to you all the things you need to know
Gian C: at 19:31:27
But you refused to listen nor cooperate. As much as I wanted you to get your subscription back. However it is within your call if you want to follow my advised to get this resolved quickly
Gian C: at 19:31:47
The new subscription prices is just 30.50USD for 1 year
Gian C: at 19:32:12
It is just few cents higer compare to the old price $29.99
Gian C: at 19:32:37
I hope that won't be a problem for you to get the 12 months subscription for the Unlimited US and Canada.
Customer: at 19:32:51
This is flatly ridiculous. The rep 2 days ago told me this was taken care of. Now you tell me it is not, keep me on chat for 30 minutes, make me look up subscription prices on your OWN website, and then tell me my subscription has expired when it has not. Yet I am the one being called uncooperative.
Gian C: at 19:33:02
If the auto renewal failed because of card used
Customer: at 19:33:05
That is a problem. I will not resubscribe. I don't care that it is only 6 cents a year more.
Gian C: at 19:33:21
Then Repurchasing the same subscription will be best to get it back
Customer: at 19:33:30
That is not why. If Skype did not have the information required I should have received an early email. I got SEVEN EMAILS IN ONE DAY INSTEAD.
Customer: at 19:33:42
The 7th one said the subscription was cancelled.
Gian C: at 19:34:05
That is the notification sent by Skype to tell you that we are still trying to accept the payment
Customer: at 19:34:30
It makes no sense to notify a customer every two hours on a SINGLE day, but not before.
Gian C: at 19:34:33
6 times the sytem try to renew the subscription
Customer: at 19:34:43
Yes. ON the same day. None on any other day.
Gian C: at 19:35:01
If only there is no problem with your card then the subscription should renew without a problem
Customer: at 19:35:10
You expect people who are at work to sign in from their work PC for personal business and renew within 8 hours. Ridiculous.
Gian C: at 19:35:08
Yes correct
Customer: at 19:35:12
I am done.
Gian C: at 19:35:10
As I said
Gian C: at 19:35:30
3 days before the subscription expire is the only day to renew the subscription automatically
Gian C: at 19:35:32
That is how the system works
Customer: at 19:35:34
As I said, the rep 2 days ago told me the card was fine but would take 24 hours for teh change to apply to the syste.
Gian C: at 19:35:37
It is part of the terms of use
Customer: at 19:35:43
Read what I said.
Gian C: at 19:36:01
Yes I already documented this case and I already escalated those previous representative
Gian C: at 19:36:08
For providing you false information
Customer: at 19:36:12
The terms of use don't say you bombard people with emails every 2 hours on a single day.
Customer: at 19:36:44
And then cut them off at the end of the day. When their subscription has not even expired yet. And then tell them it's their own fault their card didn't work. When they were told it was fine.
Gian C: at 19:36:50
The email notification is our way to make sure customer will be notified that they need to renew the subscription to avoid this kind of issue
Customer: at 19:37:07
Then why not send it once a day for six days instead?
Customer: at 19:37:13
that would make a lot more sense!
Gian C: at 19:37:38
Here is the thing Kim the system works that way for 10 years already
Gian C: at 19:38:12
And only few customers are having this kind of issue, common issue was cause by problem with the card associated to the subscription.
Customer: at 19:38:18
See this? this was last year:
Customer: at 19:38:20
http://community.skype.com/t5/Rates-and-subscriptions/Cannot-change-payment-method-on-subscription-a...
Gian C: at 19:38:26
Ok
Customer: at 19:38:45
You'll get an update on that thread, believe me. Which will make it clear why I'm done with Skype.
info: at 19:38:52

T400 Vista vs Access Connections

(I hope this doesn't show up twice. My first try failed with an undecipherable server error)
Basically, wifi is unusable on my new T400 when running Vista Ultimate or Vista Business 64. If I run XP it works just fine. All 3 are stock Lenovo OEM installs from factory media.
My home wifi router is sitting close to the laptop. W/Vista, I can usually see it via "find" but usually can't connect. Occasionally after rebooting I can. Sometimes I can't even see it in find. W/XP on this T400, or with XP on my T61, it works as expected.
I suspect confiicts between Vista wifi management and Access Connections. With XP, one could solve this by unchecking the "let windows manage..." box in wifi properties. There doesn't seem to be such an option in Vista. I have tried disabling the windows "Zero Configuration" service (WLAN Autoconfig after SP1) but that doesn't help. Without that service, AC can't even turn on the radio. Worse (!) I can't turn the radio on manually via Fx-F5 either. Bluetooth yes, wifi no.
It looks like AC actually uses some/all of the WLAN Autoconfig function.
One thing I haven't tried yet is uninstalling AC and just using the Vista wifi management. Even if that works, it gives up a lot in terms of profile management.
I welcome any suggestions. As it stands, this shiny new T400 is unusable. It's a nice little machine, but this isn't the first of the frustrations....
Thanks,
Z
Message Edited by zoltanthegypsy on 10-24-2008 03:38 PM
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Unfortunately, I need to use this thing on the road as well as at home, so a fixed IP address isn't an option since I won't know what subnet(s) will be in use. I experienced the same problems last weekend at two hotels and in the Denver airport, so it isn't my router.
I have done quite a bit more experimentation with this problem, without any resolution. I do notice that when it fails Vista thinks it is connected, but only locally. It has assigned a 169... address which I take to mean that DHCP has failed. Trying a command: ipconfig /renew fails with an error.
If I let it fail, then reboot, it usually will succeed as long as I try to connect to the same access point that failed before the reboot.
I tried uninstalling Access Connections, but Vista has the same problem(s) when it is doing the management! Failed connections, local only connections, and often success after a reboot. One interesting and nasty difference is that when using the Windows management w/out Access Connections, wired connections will also fail in the same way!
I see many, many people on the web who are having similar problems. Some of the threads go back more than a year with no resolution.
I have gone around and around with IBM/Lenovo support. They have escalated the problem to a series of lead techs who never return phone calls. Very disappointing, since the first tier techs are quite friendly and helpful - and generally return calls.
My next step is to go back to the nice man who handles escalations from the sales side, and ask him where to send this piece of junk. It boggles my mind that Microsoft and Lenovo will put this kind of half-baked crap in the marketplace, and then do nothing to get it working.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Operations Manager - KMS Idle Minutes Monitor Alerts - False Positives As Event ID 12290 Still Being Logged

Hi all,
I am using System Center 2012 R2 Operations Manager with the Key Management Service Management Pack at version 6.0.7234.0, and I keep receiving the following alert in Operations Manager:
"Idle Minutes Monitor Alert:
Key Management Service (KMS) inactivity exceeded threshold
Knowledge:
Summary:
The purpose of this rule is to alert system administrators to a possible KMS or network outage. This rule monitors the end-to-end operation of KMS activation. A notification event is created by KMS if no activation or renewal requests were logged by KMS
(activity event 12290) in the specified time interval. In addition to new activations, periodic renewal requests are expected to occur (default is 7 days). Whether or not this alert is serious depends on the number of machines in the KMS environment, how many
are actually connected, and the configured renewal interval.
Causes:
Any failure or incorrect configuration of the KMS service, other Windows components, firewall, hardware, network or routers can trigger the Idle Minutes Alert. This alert can also result from normal behavior, since it is possible that not enough machines
attempted to activate or renew during the specified time interval.
Resolutions:
The first step is to determine whether there really is a problem. Start with a known good KMS client and run (with elevated privileges) the script slmgr.vbs -ato . If the activation/renewal fails, it will report an error code. You can direct the client to
connect to a specific KMS machine by using the slmgr.vbs -skms option. The request event (12288) and response event (12289) in the Windows Application event log may provide additional information, including the identity of failing KMS machines. If there has
been a failure, check the following:
Software Licensing service (slsvc) is running.
Other KMS machine behavior is normal.
KMS firewall port is open (default is TCP 1688).
Attempt to connect to KMS using telnet to the KMS port(you won’t be able to do anything other than connect)
Use a network monitor (e.g. netmon) to capture and trace network problems.
There is one Idle Minutes Monitor that is used to monitor for activity. It may be desirable to adjust the time threshold, depending on expected KMS activity."
Despite what the alert says, there are activity events with ID 12290 being logged, but they are appearing under the 'Key Management Service' log instead of the general 'Application' log. I know that my clients are activating with the server without
any problems as I have run slmgr.vbs -ato with success on a number of them, and none are stating that activation is required. This issue was previously raised here:
http://social.technet.microsoft.com/Forums/systemcenter/en-US/1391acf8-f0be-4a48-9039-8d24e275f1fd/kms-idle-time-monitor-raise-wrong-alerts?forum=operationsmanagermgmtpacks, but I am running Windows Server 2008 R2 SP1 and the hotfix KB981314 comes
up as 'not applicable to this computer' so I assume it is part of SP1 now. I have also tried installing KB2692929, as that was cited as being a possible fix here:
http://social.technet.microsoft.com/Forums/systemcenter/en-US/8ec8ae5b-a310-4b0f-9a5f-e0599bceb93a/kms-managementpack?forum=operationsmanagermgmtpacks, however I am still seeing the same alerts.
Would greatly appreciate any further suggestions!
Many thanks

Hi,
I've checked for all the events that are generated by our servers, and there are periods of time where no requests are received for up to 18 hours, so that is no doubt why the alerts are appearing (we then sometimes see five requests in the same minute,
but there we go). I'll need to adjust the thresholds.
Thank you for your help, Chunky.1, I'll mark your reply as the answer, as it was very helpful in understanding the alert.
For anyone else who needs to check this, create a PowerShell script using the following content, and place your own details into the relevant sections in bold (without the brackets, of course). This will generate a csv file which will have the server
name in one column and the time that the request event was generated - you can then check the gaps between the requests. The script is quick and dirty, with no checks along the way, so feel free to embellish it as required.
Out-File "<directory to place file in>\KMS_check_results.csv"
$results = get-eventlog -ComputerName <KMS server hostname> -logname 'Key Management Service'|where{$_.message -match "<String which identifies servers instead of clients>"}
$filteredresults = @()
foreach($event in $results){
    #This splits up the message into sections, separated by commas, and places each section as an element in an array
    $event.Message -split ","|foreach{
        if($_ -match "<server domain suffix - e.g. contoso.com>"){
            $eventserver = $_
    $timegenerated = $event.TimeGenerated
    $filteredresults += New-Object PSObject -Property @{
        Server = $eventserver
        TimeGenerated = $timegenerated
$filteredresults|select-object server,timegenerated|export-csv "<directory to place file in>\KMS_check_results.csv" -NoTypeInformation

Email account setting failure

Dear Apple family, my name is Maakener, a new mac user living and studying in China, I am failing to setup my email account on montain lion, please can some tell me what to do, I have chosen pop and smtp, but mails fails to verifier the server, I use the same email account on microsoft outlook windows 7 without any problem, here is the address, maakenera@****, the email server should be mail.bjfu.edu.cn, I have tried with this but the server fails all the time, what to do please???
<Email Edited By Host>

Mail setup assistant on this page:
http://www.apple.com/support/macosx/mailassistant/

WRT350N Wireless router

Users of this router are not crazy. I have two wireless computers using this router. One computer is on the n network and a Wusb 300N reciever, connecting at 270 mbps. The other computer is using a dell card on a g network and is urnning 54 mbps. That is at first power on of the router and computers. Then slowly the packet transfer rate slows down and almost stops, the signal strength is 100% on both computers. Trying to repair the conection most often fails. An ipconfig /all shows the computers connected to the network and the IP lease is still good for many, many hours. Followed this command with ipconfig /release and computers release addresses. Followed this with ipconfig /renew and renewal fails. DCHP will not issue new lease.
     I have had three live chat sessions and tried everything and multiple downloads of firmware and a multitude of different settings. NOTHING works, even factory settings. But then I bought this for the advanced security settings, gigabit speed, and I have an external hard drive connected for network reterival.
     I will try to get one more session so I can get an RMA to return mine. Maybe that will solve the problem.
     My G router works just great with both systems, so looks like the problem is isolated.

I recently purchased a wrt350n router and have problems with the correct settings. Can anyone provide the correct settings (menu by menu) for setting up this router. I have a Windows 2003 server (domain controller), XP desktop, and Vista Ultimate laptop. the server and desktop have 1gb nic cards using my comcast cable modem. connections have to be reset and web pages ( windows update does not appear after the done indictor

Apple TV with Ethernet issues

Hello all,
I have had trouble with ATV1 for some time and just when you think you have it licked it stuffs up again.
I have it connected with a Ethernet cable and it suddenly has decided it will not find the router or connect to the internet.
I have done all the reboots and restarts i can possibly think of and wonder if any of you have found a solution to this issue or have experienced the same thing.
One day it works the next it doesn't and there is no obvious reason. When it works its awesome !

I have seen issues on ATV1 and ATV3 where DHCP leases within the network expire as machines come and go. The ATVs should try and renew their DHCP leases or request a new IP, if the renew fails whenever they are "woken" up.
In some cases, I have had to watch packets on the wire to ensure whether such requests do happen or not.

Drive Partitions

My MBP is 2 years old, now running 10.5.2, which I installed last November. When I purchased the MBP, I had Windows XP installed as well but have never used it. It really is a waste of space to put it on a Mac. The original partitioning allocated 67 gigs for Mac OSX and now 12 gigs remain. I could use the additional 25 gigs of memory the 2nd drive is allocated. I could use the expert advice of you all on the best way to go about erasing XP so I can get some more space. Thanks for the help!

Hi Paul. Here's what your going to need:
1. A bootable eSATA enclosure. Please see link.
2. *A SATAII hard drive.
3. A Firewire Cable-shielded, top quality
*NOTE: Don't go with Seagates, Maxtors or Samsung drives. I have been testing hard drives for years now, and the current line of the above mentioned drives are terrible as far as quality goes. If they work, the Seagates and Samsungs are good but, due to the high risk of super high density of the platters, the failure rate is 65% right out of the box. Same with Samsung F1 drives. DOA right out of the box. Lots of issues with Firmware with the latest Seagates as well as read and write heads were falling off and gouging the platters. Since the bought out Maxtor and even prior to that, they have been slipping as far as reliability is concerned. I had bought a new G5 way back when and the Seagate Barracuda that came with it only lasted 3 months. Now, 5 years ago they were rock solid. Times have changed along with making some in China and some in Thailand. The China makes are failing (of course).
The only hard drives I recommend to my clients are Western Digital Raptors (these are enterprise rated drives - not consumer junk) and Hitachi Ultrastar or Deskstar models. I personally have 12 Raptors from the earliest 74GB to the Latest Raptor 150GB models still in perfect working order with 100% yield with no fallout or data loss. THese are running off my Mac Pro (Audio / Video Recording) at current along with two 1TB Hitachi Drives-one deskstar and one Ultrastar for critical data. I would go for the Ultrastar as these are enterprise drives and have a 5 year warranty with super high reliability rated for 24/7 server use just like Raptors.
Now, if your not into Audio or Video work and just looking for storage, go for the Hitachi drives as they are larger and cost less than Raptors and it's larger. They have a few sizes @ 250. 500 750 and 1TB.
Western Digital: THe other really good drive for the money is WDs Latest iteration- Caviar. Lots of storage for the dollar. It depends on what you need in a drive; reliability-for critical data, speed for audio/video apps/ or just a simple backup drive for non critical data.
So, there's enough info there to help avoid buying a problematic hard drive along with things to think about when making a purchase for a drive in general. Hope that is of some help.
NOTE: Check with Seritek that the drives you purchase or already have work with their enclosure. Not all drives are equal or standard in terms of firmware and being compatibility with the chipsets used in enclosures and controllers.
Here' all you need: http://www.firmtek.com/seritek/seritek-spyder/

China 400mins renew failed

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