Chinese ideogram in my mail !

I do not notice this before 10.4, but now with 10.4 and 10.5 (a small mac equipped company), we got some troubles with our emails.
Some customers complain, our emails are full of gremlins characters : some got sort of chinese ideogram replacing accent character (we're french so we used characters like é, è, ê, ç, ô and so on...
For the vast majority of our contacts it works fine but some got those characters replaced.
I made some tests and i found that converting our mail to "raw text" resolve this problem, but our mail look so bad and i can't ask my co-corkers to use only raw text or convert just before sending there mail : we're using mac for rich graphics not old'70 text style...
My investigation point that the problem appears with some Outlook/Windows configuration and also with some webmail services.
But i found no solution at that time (except the bad raw text conversion).

It's likely that the problem is that the recipients are using a font which does not include the characters with diacriticals. If you are specifying the font in the message, and you choose one which a recipient doesn't happen to have, then his computer will substitute a font and may possibly not be able to reproduce these characters. As with web pages, you need to stick to the handful of common fonts such as Helvetica, Arial, TImes and so on which everyone has.

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