CISCO ipcc - call fail

Hello all,
We have an agent in a contact centre that got the following error message
"CTI Warning: The call has failed for an unknown reason."
They use CTI Toolkit Agent Desktop, in unified contact centre enterprise.
I checked the agent logs and got the following. Has anyone come across anything similar?
05/18/09 11:23:25.175 3400 CTIOSSoftphone Thd(2524) CCtiOsSession::OnEvent, (EventCause:65535 EnablementMask:0xbc0002
UniqueObjectID:call.5000.34609636.1527 CallStatus:6
MessageID:eCallFailedEvent ErrorMessage:The call has failed for an unknown
reason. ICMEnterpriseUniqueID:icm.149156.1505
DeviceUniqueObjectID:device.5000.1527)

Hi,
We are getting this error as well and we can reproduce it at will.
Its not a client side issue, as the problem occurs on the productino system,
but not on the test environment, and I have tested with the same client / PC.
The CTIOS client output is the Same as Alan's extract above.
     UniqueObjectID:call.5006.50409388.58885 CallStatus:6
     MessageID:eCallFailedEvent ErrorMessage:The call has failed for an unknown
     reason. ICMEnterpriseUniqueID:icm.149552.249
     DeviceUniqueObjectID:device.5006.58885)
The popup with the "The call has failed for an unknown reason" occurs when
the CVP RONO timeout expires and the CVP takes the back from the desktop.
Any ideas on why this error / popup is occuring?
It would not seem to be a software build issue since the test and production versions are running the same versions
ICM 7.5.7 ES1, CVP 7.0(2), CCM7.1, CTIOS 7.5.6
Gerry.

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