Cisco Unity Problems Activating Licenses

We are running a ISM-SRE-300-K9 module on a Cisco 2921 router, which we inherited and did not originally program at this site. We have purchased L-FL-CUE-MBX-5= licenses but we are having tons of trouble getting them activated. I am not too familiar with Cisco equipment so thanks for any help that can be provided.
We contacted Cisco support and they wanted a Product Authorization Key in order to provide us with a license file. The company that we purchased the licenses from does not seem to know what the PAK is, and they have been unsuccessful in getting this information from Cisco.
According to my research, it sounds like we might not even need to install a license file, as I was reading that sometimes you can just telnet into the router and accept the end user agreement to modify the number of active licenses. However, attempting to enter these commands did not work - I am thinking that it might have something to do with the version we are running.
Also to note, if I log into our Unity Express Admin page, it is showing that we have 10 inactive VMIVR-VM-MBX licenses along with 50 active, in use VMIVR-VM-MBX licenses. However, when I run a show license command through telnet, it is not even showing these inactive licenses in the system. The other odd thing is that I have the Cisco Configuration Professional tool and it is showing the same thing - however, it is also showing that we have 35 VMIVR-VM-MBX licenses that are not deployed, but active and not in use on the router itself. They come up under the CISCO2921 device rather than the ISM-SRE-300-K9 device.
Can anybody assist in figuring out how to either (a) activate the 10 inactive licenses already installed on the module...(b) move the 35 active but not in use licenses from the 2921 to the Unity module...(c) add the 5 licenses we just purchased but were not provided with a license file or PAK...or all of the above? Thank you so much!

Thank you for your help. So am I correct in saying that VMIVR-VM-MBX mailboxes always require a PAK in order to activate them? The company I purchased the mailboxes from does not seem to have the PAK numbers nor do they even know what they are...

Similar Messages

Cisco Unity Express requirement (license,package files,application)

Hi everyone,
I am about to install CUE on my c2911 router and I am confused with the license needed. Currently I have these license:
1.     SL-29-UC-K9           : Unified Communication License
2.     FL-CUE-MBX-5        : Unity Express License - 5 Mailbox -CUCM and CUCME
3.     FL-CUE-PORT-2      : Unity Express License - Non Re-hostable-2 Port
4.     VWIC2-1MFT-T1/E1 : 1-Port 2nd Gen Multiflex Trunk Voice/Wan Int. Card - T1/E1
Is there any license/package files/application that I need in order to get this service running?
Regards.

This should help:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html
Chris

Problem activating license on Touch Panel TPC-2106

I have activated the license for the the Touch Panel Module on our Labview PC, but so far any test VIs running on the TPC-2106 itself timeout after 5 minutes ie. it's still in evaluation mode. I have tried de-activating, then re-activating the license, un-installing and re-installing the Touch Panel Module to no avail.
How can I get the touch panel VIs to respect the license?
Thanks
Solved!
Go to Solution.

Why Does My Touch Panel Application Expire After Five Minutes -> http://digital.ni.com/public.nsf/allkb/B9271769EB8319E7862574C900774F06?OpenDocument

Unity 4.0 Licensing Query

Very quick question:
I have a Unity 4.0 server. A license report shows:
LICSubscribersMax: 225
LICUMSubscribersMax: 190
My failing memory seems to remember that this means that the system is licensed for 225 users, of which up to 190 can have UM enabled via their Class of Service? Specifically, the system is NOT licensed for 415 users. Could anybody confirm?
Thanks. Barry
Barry Hesk
Intrinsic Network Solutions

Thanks Ryan
I did raise this with TAC as well (as I had some upgrade licenses to order) and received the following back which confirmed.
====
From a technical perspective, you have a total amount of 215 users of which 190 can be UM.
Every time you create a Unified Messaging User, you will see how a Cisco Unity Subscriber and Cisco Unity Subscriber- UM license is used.
Please let me know if this clarifies your doubts; it is always pleasure to assist you
====
Barry Hesk
Intrinsic Network Solutions

Problems with accessing Cisco Unity 4.2 Build 4.2(1) from a remote computer via a web browser

Hi,
In my "Cisco Unity 4.2 Build 4.2(1)" installation, I can log-in to the cunity1 server (the server with the Cisco Unity 4.2.(1) installed), and on the server, I can open the web-page: http://cunity1/Web/SA/Default.htm, this page opens the page: http://cunity1/Web/SA/FrameASP/StartFrame.asp?CookieCheck=1.
This page I use to administrate the voicemails.
When I try to open this web page on my client computer (Internet Explorer 7.0), I get the following error message:
http://cunity1/Web/SA/FrameASP/StartFrame.asp?CookieCheck=1
Missing live session flag.
For some reason, /web/global.asa did not fire.
Check that this file is present.
This problem could also be related to DNS issues.
Cannot continue.
If I use a refresh on this page, I get this:
Microsoft VBScript runtime error '800a01a8'
Object required: '[undefined]'
/Web/Common/include/SaConstInc.asp, line 9
http://cunity1/Web/SA/Default.htm
Server.CreateObject(AvSaLocalization.AvSaLocalization.1) failed.
This is most likely an error with a DLL, probably AvSaLocalizationSvr.dll or perhaps AvSaLocaleInfoSvr.dll.
Check that these files are present, and registered with REGSVR32.
Also be sure that the appropriate MsgStoreRes.dll file is present.
Cannot continue.
(From: Global.asa: hr=0x80070005)
If I use a refresh on this page, I get this:
error '80004005'
/Web/Common/include/SaLocalizationInc.asp, line 35
What do I need to do, before I can open the web page on my client computer, and administrate the voicemails?
Kind regards,
Carl-Marius

Have you tried registering the DLLs mentioned? Can you ping cunity1? Does it resolve to the correct IP address? Can you access the Unity SA by using the IP address instead of the hostname? See the following link for SA Web troubleshooting steps.
https://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801ba0ef.shtml
Hope this helps.
Brandon

Cisco Unity 7 Problem in Message Store Wiard. Showing some SRV Records Missing in DNS Table. Please suggest and help on this matter.

Installed Cisco Unity 7 on Windows Server 2000 and Unity Server is on Domain,and Exchange we are using is Exhcnage 2007. When we reach at Message Store Wizard it is showing some error at the end that " Failed reaching for Unity in Active Directory Global Catalog. The SVR Record may be missing in DNS Table" . It shows when we slected Exchange in Process and the Selected Storage Group. And the it takes time and then shows error. Please try to resolve this issue soon, we need this solution urgently. We have already spent several days on different issues regarding Unity.
If you need to talk regarding this matter, Please contact on +919780660619, and the conatct person name is Manav.
Thanks in Advance
Rosy

Rosy,
We cannot call you from this forum. If you truly need a call, you can open a TAC case. The info I can tell you is that you need to fix this in your dns. A simple google search of "no SRV record Windows 2000 server" comes up with numerous resources that can help you fix this. Here is just one example.
http://support.microsoft.com/kb/241505
and
http://www.petri.co.il/active_directory_srv_records.htm
I would also advise you, if you are doing a new install with Unity 7 and that version of Exchange, that you use Windows 2003 as the OS. Even MS doesn't support Windows 2000 Server any more so if you end up having an OS issue on your Unity server, we will not be able to get MS to help you. From a support perspective, I would advise you to use Windows 2003 Server in this implimentation.
Thanks!
Tray

Cisco Unity Connection 8.6 problem with greeting upload

Hello at all,
i have a realy strange Problem.
I want to upload a Greeting (*.wav-file) to a Call Handler, everything looks fine after uploading and i can also hear (Playback) the massage on the Computer and on my Phone. So i save the Config. After that i want to hear the massage after calling the Call Handler but i hear only "sorry, "CallHandlerName" is not Awailable".
If i make some checks everything looks ok, i have 2 User with sysadmin-role - both can Playback the massage via the Webpage.
But if i take the Phone and call the "Greetings Administrator" - there is no personal Greeting on this Call Handler - and thats my Problem.
If i Record a new massage with the Phone (in the Greeting Admin) it is working - after Uploading a new File (Codec is ok) i can Playback the new file but after Calling the CH, i hear the Massage which i have recordet with the Phone - not the Uploadet. But on the Webpage i hear the Uploadet file.....
Whats wrong????
And yes, i have set this 2 Users as Call Handler Owner.
What should i do??
Please can anyone help me in this case.....
kind regards
Markus
EDIT: I have also the Problem, that i can´t upload a File for a User - only the User self can Upload a Greeting, if do this with one of the 2 Admin-Accounts i hear also the System-Massage "sorry, -USERNAME- is not awailaible" and not the uploadet file - at the Webpage i hear the uploadet Massage - it seems to be the same Prob as with the CallHandler. Is it a JAVA-Problem mabye? I have Java JRE Version7 update7 installed and IE8 as Browser....
Certificate is installed, and the CUC is a trusted site......

Hi Markus,
It could be this bug;
CSCto92753 - Unable to upload wav files and save as greeting or send as message
Description
Symptom:
Unable to upload an existing wav file, or create a new recording using the PC microphone and save as greeting, voice name, or send as message. In the case of trying to send as a message, the user receives a "Failed to Send Message" error.
You might see Failed to Record Name if attempting to overwrite a Call Handler with a file.
You might also see Unable to save recording due to SSL certificate error.
Conditions:
Cisco Unity Connection versions 7.1(5)ES45, 8.0(3)ES27, 8.5(1)ES37
When using either the Cisco Unity Connection Administration (CUCA) or the Cisco Unity Connection Personal Communications Assistant (PCA) web applications to upload an existing wav file, or create a new recording using the PC microphone and save as a voice name, greeting, or send as a message.
In the client side Java Console logs, you see the following exception:
Exception in thread "Timeout guard" java.security.AccessControlException: access denied (java.net.SocketPermission 10.93.231.234:8443 connect,resolve)
Workaround:
In your client side JRE security profile file....commonly named:   java.policy...add the below entry. Will need to use the ipaddress of the Connection server (for a cluster, put an entry for each of publisher and subscriber).
permission java.net.SocketPermission "10.93.237.101:8443", "connect,resolve";
If get a permission error when trying to modify java.policy, then you may need to set the permissions of the file to not inhearent permissions from it's parent and not be read-only. (aka by default the entire JRE folder is read-only but you need to modify a file within it).
A good article on the Sun website with more detail on the workaround:   http://java.sun.com/developer/onlineTraining/Programming/JDCBook/appA.html
Details
First Found in:                          (4)
8.6,7.1(5)ES44,8.0(3)ES27
8.5(1)ES37
Status:
Terminated
Last Modified:
Aug 12,2012
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan

Cisco Unity Connection 8.5 User voicemail password problem

HI,
Im having problems with a cisco unity connection and hope someone can help, i have some users that after 2-3 weeks their passwords stop working
and i need to go and set a new password for them to login to hear their messages. i have set unity for never expire passwords nor lockout on failed attempts, i cant see any difference betweeen the users who have the problem and users who dont, i have impoorted my users using ldap but i am no using ldap authentication.
Thanks,

Hi Hector,
Maybe you are seeing this bug;
CSCtr43643 Bug Details Bug #5 of 21 | < Previous | Next >
Authentication rule of users doesn't overule system authentication rule
Symptom:Authentication rule of users doesn't overrule system authentication rules.Lets say:
An authentication rule is set where by the password has to expire in 2 days. And one of the user's authentication rule is set to specify "do not expire".
Then also it gives warning of "Password Expiration".
Condition :
Having different rules set under authentication rule(System Settings -> Authentication Rules") and at user level (Select User->Edit->Password Settings).
Workaround:
None
Status
Fixed
Severity
3 - moderate
Last Modified
In Last Year
Product
Cisco Unity Connection
Technology
1st Found-In
8.5
Fixed-In
8.5(1)ES58
8.5(1.13033.1)
8.0(3)ES36
8.0(3.23039.1)
Cheers!
Rob

What action required for Cisco Unity 8 if i am migrating Active Directory Forest

HI
Currently we have running cisco unity 8.0 in our environment. Now we are planing to change our domain name ( i.e from abc.com to xyz.com ) for that change what is the procedure to change the Cisco Unity Server domain name. We need to do anything on cisco unity software or just we neeed to change the domain name of the appliance.
Please share your ideas.
Thanks

Renaming a Cisco Unity 8.x Server or Moving a Cisco Unity 8.x Server to Another Domain
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/upgrade/guide/8xcurug080.html
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Cisco Unity Connection with LDAP Problem

Hello,
I have a CUCM and Cisco Unity and an LDAP Server 2008,
When I configure CUCM with LDAP, users are imported, but when I did the same method for integrating Cisco Unity with ldap does not work, when I click "Import User" via LDAP I find a user who call "Token_User_8b191a06-5041-4b41-bd5f-0575fde674e3" without extension, and no user is imported
Unity Version : 9.0
CUCM Version : 9.0
LDAP : Windows 2008 Server
Regards,
Younes CHAFI.

Ok, there sre two things to do now..
1. Restart CUC..If you have already done that, then do opion 2
Utils service system restart
2. Take captures from cuc.. (once you start the capture, then go and try and force the ldap sync)
https://supportforums.cisco.com/docs/DOC-11599
Instead of using RTMT to collect the files, you can also use a SFTP tool like free FTPD..
Example below:
admin: utils network capture file mycap count 100000 size all host all 10.5.244.10
Executing command with options:
size=all count=100000 interface=eth0
src= dest= port=
ip=10.3.2.21
The trace continues until you press Ctrl-C.
Step 3: Download the Trace File
OK, so now you have a file somewhere on the system with the data that you would really like to view. You have to download it to your machine. You will need a running SFTP server on the target machine. You can use openSSH on linux/unix, freeFTPd, copSSH, or something similar.
admin:file get activelog platform/cli/newcap.cap
Collect the capture and attach here
Please rate all useful posts
"The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Unity 5.0(1) System error when calling into CUGA (Cisco Unity Greetings Administrator)

When I call into CUGA (Cisco Unity Greetings Administrator), I get a failsafe message and the system hangs up. The below events are written in EventViewer. GUSI and AvCsMgr Diags attached.
Any help would be much appreciated.
Event Type: Error
Event Source: CiscoUnity_Miu
Event Category: Error
Event ID: 531
Date: 5/28/2011
Time: 5:23:51 PM
User: N/A
Computer: NYLCNJUN01
Description:
Cisco Unity's telephony component has encountered a serious error.
EXPLANATION:
A serious failure has occurred on port 53 while trying to open a wav file or stream. Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected. In some cases, further calls on this port will not be handled correctly.
TECHNICAL DETAILS:
Thread 0x00002220 had a failure on port 53 in method CAvMiuWave::GetLength()
DESCRIPTION: AvWav WavOpenEx2 failed with 0x00000000.
DETAILS:
FileName: Welcome.
CALLINFO:
CallerID: 2003406
CalledID: 3007910
RedirectingID: 3007910
Origin: Internal
Reason: FwdUncond
Trunk: 0.
CALL SEQUENCE:
[15:17:29:794 - 0x00002100] Drop() - S_OK
[17:23:51:209 - 0x00001D6C] LINE_APPNEWCALL(0x000115D3)
[17:23:51:209 - 0x00001D6C] SetEvent(NewCall)
[17:23:51:209 - 0x00001D6C] SetEvent(CallInfoArrived)
[17:23:51:302 - 0x00002220] Answer() entered
[17:23:51:302 - 0x00002220] lineAnswer(0x000115D3) - 0x00011439
[17:23:51:302 - 0x00001D6C] LINE_REPLY(0x00011439 | 0x00000000)
[17:23:51:427 - 0x00001D6C] StopIO(TERM_REPLAY) entered
[17:23:51:427 - 0x00001D6C] StopIO(TERM_REPLAY) - S_OK
[17:23:51:427 - 0x00001D6C] LINECALLSTATE_CONNECTED(0x000115D3 | Active)
[17:23:51:427 - 0x00002220] WaitFor(0x00011439 | CONNECTED) - CONNECTED
[17:23:51:427 - 0x00002220] Answer() - S_MIU_CONNECTED
[17:23:51:427 - 0x00002220] GetMediaLength() entered
[17:23:51:427 - 0x00002220] WavOpen(Welcome) - 0x00000000
[17:23:51:427 - 0x00002220] GetMediaLength() - 0 | E_FAIL
[17:23:51:427 - 0x00002220] Play() entered
[17:23:51:443 - 0x00002220] WavOpen(Welcome) - 0x00000000.
Event Type: Error
Event Source: CiscoUnity_Wav
Event Category: Error
Event ID: 807
Date: 5/28/2011
Time: 5:23:51 PM
User: N/A
Computer: NYLCNJUN01
Description:
Cisco Unity's multi-media component has encountered a serious error.
EXPLANATION:
A serious failure has occurred on port 53 while opening an audio stream. Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected. In some cases, further calls on this port will not be handled correctly.
TECHNICAL DETAILS:
Thread 0x00002220 had a Failure on Port 53 in AvWav
DESCRIPTION:
File: H:\views\CUESB1_view\un_Miu\UnityAvWav\WAV.cpp(1095)
Method: WavOpenEx
Failure: call to mmioOpen(Welcome) failed(101).

Tommer,
I found the issue that caused problem.
One of the Unity Admins (hand slapped) used RDP in Console mode which redirected the custom wave driver. This is a known issue with using RDP in Console mode in Windows 2003. There is a MS Hotfix 928046 that should have prevented this from happenning, but it was alraedy installed. A Server reboot cleared the condition and its all working again.
Thanks for the reply.

Cisco Unity Express (NME-CUE) Compatibility for CUCM 9.1.2

I unable to find latest Compatibility matrix for Cisco Unity Express (NME-CUE) module for integrating with CUCM 9.1.2
The URL: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.html is updated with CUCM 9.0 only.
Request to share Compatibility matrix or suggest Hardware and software for my below requirement.
I am running NME-CUE 7.0.6 on 2951 ISR2 with IOS version 15.2(4)M5 and integrated with CUCM 7.1.5 using SCCP.
I am upgrading my CUCM to 9.1.2 and need suggestion on upgrading the CUE.
Also need details on Licensing for approx 100 Mailbox and 25 Voice Ports (No need of IVR Ports).
Thanks,
Chandan

Hi Chandan,
CUE 8.6.6 and later are compatible with CUCM 9.1.x;
Support for Cisco Unified Communications Manager 9.1
Cisco Unity Express 8.6.6 provides support for Cisco Unified Communications Manager 9.1.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/rel_notes/rel_notes86.html#pgfId-411381
Because you are moving from a pre-7.1 CUE version you will need to follow the CSL License migration process;
NoteWhen you upgrade to Cisco Unity Express Release 8.6.x from any release prior to Cisco Unity Express Release 7.1, you must replace your pre-CSL licenses with CSL licenses. You must migrate your licenses for the mailbox features and port features. If you have purchased the optional IVR features, you should also migrate your licenses for the IVR features.
Software Activation for Cisco Unity Express 7.1 and Later Versions
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/CUELicensing_book.html
Cheers!
Rob

Cisco unity installation

Dear All,
I need to ask that
i installed cisco unity connection 8.5 on MCS server and then i uninstalled it and then i installed cisco unity 8.5 on the same server.
Do you think it there should be any problem.
Regards,
Malik.

Siddharam M
The PUT tool is located at http://tools.cisco.com/gct/Upgrade/jsp/index.jsp
If you have a software support contract associated with your CCO ID then you can use that contract number to get a list of available downloads from PUT.
If you do not have a support contract I dont belive your going to be able to proceed.
Regardless I would still send an email to licensing requesting your Unity Connection licenses
Since your using the same hardware If you send an email to [email protected] with your existing licenses and explain to them you are migrating from Unity to Unity Connected same hardware they "should" provide you with your new license files.
This will be free of charge.

Cisco Unity 7: Voice mail cann't get the name or Number phone of the caller

Hi,
I have installed Cisco Unity Messaging Unified version 7 and integrated with Exchange 2010.
I have two scenario, and I want to know if are normal or not:
1. If the 2 IP phones are subscribed with Cisco Unity: the first IP phone call the other IP phone and let a voice mail. When the second IP phone check his message vocal it can get the name of the caller or his number phone (the message is: You have One message from XXXX) and he get e-mail as objet: Voice Mail from XXXX.
2. If one IP phone is not subscriber with cisco unity call other Ip phone subscribed with cisco unity and let him a voice mail. The second IP phone when check his message vocal it can’t get the name of the caller or his number phone: The message is: You have one voice mail xxxx; without indicate from!! and he get a e-mail as object: Voice mail from Unknown.
Please, I want to know if the second scenario is normal ? if not, who to resolve this problem? I want that he indicate the number of caller same he isn't subscriber with cisco unity?
Thanks a lot,
Best regards,
Omar YUNSI

So for the 2nd scenerio you would want to check what your Message Subjects were set to. For Unity 7 open Web SA, click Configuration and then Message Subjects. Make sure that the Outside Caller Message has %CALLERID% in it somewhere. The value %CALLERNAME% will return unknown if we do not receive a name from the PSTN.
Try setting the Outside Caller Message to:
%U% %P% Voice Message from %CALLERID%
and that should get you your desired results.
The default Message subject is:
%U% %P% Voice Message from %CALLERNAME% (%CALLERID%). So with that it would say Voice Message fom Unknown (xxxx) if it was not able to determine the name of the user which is usually normal from a PSTN call.
Just to note, the From address is always going to say from Unity Messaging System, it will only be the subject that has the extension in it.
Bryan

Cisco Unity Express 8.6.6 Voice Mail not deleting when e-mail with attachment deleted

I have a Cisco Unity Communications Manager rel 9.1.2 that supports a remote location with a Unity Express rel 8.6.6 voice mail service module in the voice gateway to insure if WAN goes down the location still has voice mail. We have Voice Mail to E-Mail working. The problem is that when the e-mail with the voice mail is deleted the message stays in the Unity Express Voice Mail Box. All of our local users on the same Call Manager Cluster using a local Unity Connection Cluster rel 9.1.2 have the voicemails deleted when the e-mail is deleted.
How can I resolve this issue?

Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

Cisco Unity Problems Activating Licenses

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