Claim Management through RE-FX

Hi Friends,
WE have a requirement wherein we need to track the damage charges levied on the customer on account to any damages carried out to the Rental Object through RE-FX.
My query to SAP RE-FX Gurus is that is there any Claim Management Process within SAP RE-FX which can be ?
Pankaj

Hi,
I think you can manage this with PM or even with PS, I remember having used this with Project System/Notice/claim and having the Real estate object conected to a WBS controlling element.
You can use also the same funtionality from PM (Plant Maintenance) linking RE object with a Functional Location.
Hope to help.

Similar Messages

Help required in finding out the tables for FS-Claims Management module

Hi All,
In FS - claims Management module, i need to find out from which tables we can fetch the following fields,
INSURED             : insured person
DESCINSURED     : Description of insured person
CLAIMANT     : person eligible for benefits
DESCCLAIMANT     : Description of insured claimant
OUTSTRES     : Outstanding reserve
PAID             : paid amount
INCURRED     : paid amount + outstanding reserve LOSSDESC     : loss description
Thanks & Regards,
Anil

Hi Anil,
I was searching for the fields you mentioned using SE15 and came up with lot of hits. I thought, it would be good if you do the same thing and you can find the relevant tables as might you have good idea in this area.
I will tell you the procedure and I hope it will give you good results.
1) Go to SE15 (Repository Info System)
2) Click on "ABAP Dictionary"
3) Click on "Fields"
4) Select "Table Fields" and enter description as "insured" on the right hand side panel with Application component as "FS"
5) Click "Execute" (F8) and you will lot of hits.
You need to search through it to find relevant tables for your purpose.
Hope this will give you an idea.
Regards,
Vicky
PS: Award points if helpful

Ouery on Vendor Warranty- Warranty Claim Management

Hello Al,
We have CRM as our front end system and ECC as the backend system where the billing happens. We need to implement Vendor Warranty Claim Management
I have gone through the below SAP Help document however have the following queries
https://help.sap.com/saphelp_crm60/helpdata/en/46/dd88d8292512bee10000000a1553f7/content.htm
1) How can the same object(reference object) have both customer and vendor related warranties?
2) As per the SAP help document As soon as there is an agreement between the vendor and your company about the reimbursement, you use an action to automatically generate a debit memo subitem for the warranty claim item
Hence does the Warranty Claim document create a debit memo request in SAP ECC? where the vendor can be billed?
Please advice.
Kind Regards
Atul

Hi Atul,
Below are answers.
1) Do we need to create service confirmation? we plan to create the outgoing warranty claim document from the service order?
The standard way is to create service order ->Confirmation-> claim. I am not sure whether your requirement can be fulfilled.
2) Can you please paste screen shots with regards to maintaining customer and vendor warranties at the object level
I can't do this as my project assignment has changed and no access to that system. However, you can check at the assignment block 'Warranties' in the object over view page. Insert (add)
3) Do we need to map the vendor as the customer in SAP ECC since once the warranty claim document triggers the debit memo request the same would have to be billed
I am Not sure.
4) How does the vendor get determined automatically in the outgoing warranty claim document or the same needs to be entered manually?, as per the video below post creation of the service confirmation when the outbound warranty claim document is created the vendor appears automatically
For this to happen, you have to create Warranty check profile and assign this profile to claim document. The path is: Transactions->settings for service profile->define profile for warranty check.
Rgds
Hari

WBS element integration with Trade Claims Management Module

Hi All,
anybody knows if Trade Clams Management module of CRM is integrated with management of WBS elements?
We actually want to post the amounts paid to customers through Trade Claims Management into CO-PA; we're trying to understand if using WBS element is a viable solution. Moreover if this is the case i'd be curious also to understand how COPA posting of accruals would work.
Regards
C

m

Crm Claim management Infocubes

Hello Friends, Please help me the BI content cube name for Crm Claim management, I found the datasources
0crm_csd, 0crm_chargeback but which cube should i map this

Hi,
InfoCube: 0WS_BVC02
Please go through this .
http://help.sap.com/saphelp_nw70/helpdata/EN/15/ad044f57bc448aa01a85d76b0c8a27/frameset.htm

Support Desk Message Creation in SOLUTION MANAGER through External Emails

Hello Experts,
                    I am a ABAP Developer , as mentioned in subject, my part is to Create support desk message in solution manager,through external Emails like outlook Express . To do this task i am in need of more information about some componenets which are used in solution manager support desk Message.
      My Doubts are,
1) What is the use of Ibasecomponent in Message Creation?
2) What if the ibasecomponent is mentioned as a defaut value ' 24 ' ( i.e is the ibasecomponent for solution manager - support desk ) ?
3) To track the system from which the message is created , is ibase required or the SAP component will give those information?
     If anyone has already worked with this subject, please give me some suggestions ASAP.
Thanks in Advance,
Mohana

Hello Mohana,
Let see if I can explain this well:
1) What is the use of Ibasecomponent in Message Creation?
When you define a Solution in the SOLMAN, you need to update your Ibase
Edit->Initial Data transfer for Ibase
This create a tree structure in the ibase IB52, as you can see in the attachment.
You get a componet number for SID-Client
You can configure the SOLMAN in a way that when a message arrives from
<System ID> <Installation Number> <Client> <User Name>
this is what solman knows from a message comming from a satellite, them you
know directly from which component/ibase the message has been received.
This is important data, the component/ibase, for reporting issue, for assigning this component to a sold-to-party (being in IB52, left tree, select a system and go to Goto->Partner you can assign a Sold-to party BP there for example)
2) What if the ibasecomponent is mentioned as a defaut value ' 24 '
By default the SOLMAN system has a Intalled base 01 already created for being used and maintained "automatically":
being in dswp, solution : Edit->Initial Data transfer for Ibase
If not you msut maintain the ibase manually from IB52, this is also possible.
The Ibase 01 is a prconfigured iBase for being used for the SOLMAN application.
Tink that the SOLMAN system is built up a CRM system, so the IBase is CRM matter. SOLMAN is only using some CRM applications to build the Service Desk scenario for example.
I3) To track the system from which the message is created , is ibase required or the SAP component will give those information?
Ibase is required
Hope this helps,
Dolores

Service Account Management through Request Templates

Hi,
I am trying to implement Service Account lifecycle use cases (Create, Modify, Delete) on 2 resources(AD User, iPlanet User) through Request templates. In this case OOTB tasks - Service Account Alert, Service Account Changed, Service Account Moved with resource specific Process definitions are not get triggered as I am initiating process through Request Templates.
I want to trigger post process EventHandler upon triggering any of these events. so, I created metadata xml file as the following and imported it into MDS.
-----------------EventHandler Metadata file------------------------
<?xml version='1.0' encoding='utf-8'?>
<eventhandlers>
<action-handler class="com.wipro.sdf.iam.oim.plugin.ServiceAccountCreationEventHandler" entity-type="Resource" operation="PROVISION" name="ServiceAccountCreateEventHandler" stage="postprocess" order="1021" sync="TRUE"/>
</eventhandlers>
----------------------------XXX----------------------------------------------
When I trigger create event of SA on any of the resources, the EventHandler is being invoked and from execute() method, Orchestration is giving the following data
{UD_IPNT_USR_LAST_NAME=TestTwo, BENEFICIARYKEY=798, UD_IPNT_USR_COMMON_NAME=SA Test Two, *ResourceKey*=12, serviceaccount=true, UD_IPNT_USR_SA_ADMIN=USER16TE, UD_IPNT_USR_USERID=SATEST2, UD_IPNT_USR_FIRST_NAME=SAccount}
My EventHandler has to do some actions on target resource(AD / iPlanet),so I would like to get resource connection details like IP, port , admin login details etc.
To fetch those details, I am using ResourceKey that is coming from Orchestration.
When I use the following code to find Resource details based on Key, its throwing resource not found exception.
-----------------------Code from execute() of EventHandler----------------------
String resKey = getParamaterValue(parameters, "ResourceKey");
tcITResourceInstanceOperationsIntf resInsObj = Platform.getService(tcITResourceInstanceOperationsIntf.class);
//Get Resource Details based on Resource Key
HashMap searchMap= new HashMap();
searchMap.put(Constants.IT_RESOURCE_KEY, resKey);
logger.debug(methodName+" - IT Resouece Search Map is : "+searchMap);
tcResultSet resultSet = resInsObj.findITResourceInstances(searchMap);
-------------------------------End of code ------------------------------------------------
I tried finding for the table which stores all IT Resource connection details. But no luck.
Now my questions are:
1. Which table stores all IT Resource Information that can be seen from Design Console -> Resource Management -> IT Resource Type Definition - > Resource?
2. Which table stores Resource Key and Name details?
3. When we do query for records from any form in Design Console, where exactly would logs get recorded? (as it queries DB to fetch information there should some file like DB Tracer Log etc)
Could somebody please answer these questions and give some hint to implement SA management through Req Templates?
Thank you in advance,
Mounika

Hi kevin,
thanks for reply.
i am thinking that, Even though OIM11G is developed in ADF,some parts of the code is in struts only,like xlWebApp.war .
i have seen source code of xlWebApp.war folder that is there in OIM11g.
it seems to be developed in struts only.
is there any ADF interaction in that?
i have written helloworld program in struts,that is working fine.
i have done that,for ADUser resource popup i added button "serviceaccount for this resource".when i click that one jsp page will come.
so i am thinking that,some other reason is there for not working.
can u please tell me the reason?

Can't access Reporting Services Manager through web browser.

Hello,
I want to start using SQL Server Reporting Services. I'm trying to get access to Report Manager through Internet Explorer so I can set up System-level permissions. I'm running SQL Server 2008 R2 on Windows Server 2008 R2 SP1.
I didn't set up this instance of SQL Server so I don't know a lot about it's configuration. I browsed the "C:\Program Files\Microsoft SQL Server\MSSQL10_50.<SQL Instance>\Reporting Services" folder and found the following items:
LogFiles folder, ReportManager folder, ReportServer folder, RSTempFiles folder, sql_rs_keyfile.dll.
Given the ReportManager folder I found inside the Reporting Services directory, I assumed the url for Report Manager would be http://<server name>/ReportManager but I get a 404 error when I try that. Then, I found on some MSDN article that the default
URL for Report Manager is http://<server name>/Reports. When I tried that I got an error that said:
"The underlying connection was closed: Could not established trust relationship for the SSL\TLS secure channel".
I should mention I'm not very knowledgeable with SQL Server so I may be approaching this in the wrong way.
I appreciate any help that you can provide. Thanks!

Hello,
Based on your description, you configure Report Manager access through an SSL-encrypted channel by binding a certificate.
Please verify that the certificate is installed in the Console Root\Certificates\Trusted Root Certification Authority of the local machine.
For more details, please refer to the follwoing blog about similar issue:
http://blogs.msdn.com/b/mariae/archive/2007/12/12/ssl-configuration-and-reporting-services.aspx
Regards,
Fanny Liu
Fanny Liu
TechNet Community Support

Photo Management through Dropbox and without iPhoto

Good evening,
I have finally made the jump back from iPhone to BB and i'm loving it. Go Blackberry!!!
The ability to port some apps from android has bridged most of the gaps from the store.
My biggest show stopper right now is getting dropbox to sync my photos and for blackberry link not to use iPhoto to sync photos with my computer. I would like to select a folder of pictures that i want synced and select a folder where i want the new camera to be synced.
Does anyone have any tricks that i could use to facilitate my photo management through dropbox and BBLink? If these are features being worked on I'd appreciate to get an idea how long it will take to get it.
Thank you very much and happy holidays.
Mathieu

1. As a consultant I have to suggest my client whether they should go for interface between sap and eternal recording system or not... What you guys suggest which one is better.
If your client wish to go for postive time management it is must for you create interface either you willing to say or not.
Without that interface you can't do time positive time management
2. I came to know that there is a standard interface(HR PDC) in sap to interact with ecternal recording system. I want to know how this Sap interact with external recording system i.e. online or offline using this interface.
I belive this needs some third party tool to intract with PDC. then you have use time evaluation status TMSTA 1 according to PDC
I belive it bit differnt from what you are looking for.
please tell me what kind of time terminal your client is using at the moment?
Best Regards

SAP Inurance Claim Management

Hi All,
I'm new to SAP Claim Management in Insurance Industry. If anybody here worked on that, please throw some light on that like what are the T.Codes used, What is the process flow, what tables we use generally. some information on the technical stand point.
I have been trying to find some documents on these areas in google & SCN, but so far not successful.
Thanks in advance.

Ah, another Abapper working in insurance claims management....join the club...there are two of us now...
Transactions we use are ICLCDC01-03, BP for claimants, etc., tables are ICL, config/customizing in TICL... we have a highly customized version, utilizing BDT, of course, and lots of bolt-on applications written in ABAP. My employer uses SAP ONLY for claims, so cannot help you much in other aspects of the SAP Insurance industry solution...policies in another system, but we do utilize BW to do reporting for claims and for one other system. The nature of the business requires a lot of in/out data flow, via IDOC, etc.

BADI for SAP Claims Management Reporting

Does anyone has information in regards to the 2 BADI´s for SAP Claim Management Reporting.
- Business Add-In: Data Change in 'Claim Overview' Report
CLAIM_REPORT_ADD_1
- Business Add-In: Data Change in 'Claim Hierarchy' Report
CLAIM_REPORT_ADD_2
How to implement and what benefits do these BADI´s provide ?
Thanks

Hi,
This is what the documentation for the BADI says,
1) Business Add-In: Data Change in 'Claim Overview' Report - CLAIM_REPORT_ADD_1
Use
With this enhancement you can change data in the claim report 'Claim Overview'.
Do not change the key QMNUM in the transfer table pt_qmel.
Requirements
If you want to display more columns than those stipulated by SAP in the standard system in structure RCLAIM001 you must first add these additional columns to the structure RCLAIM001.
2) Business Add-In: Data Change in 'Claim Hierarchy' Report - CLAIM_REPORT_ADD_2
Use
With this enhancement you can change data for the claim report 'Claim Hierarchy'.
Do not change the key fields QMNUM, MANUM and OBJNR in the transfer table pt_qmel.
Requirements
If you want to display more columns than those stipulated by SAP in the standard system in structure RCLAIM002 you must first add these additional columns to the structure RCLAIM002.
It would be better if you could get in touch with your ABAP guys to know about how to implement these BADI's
Regards,
Gokul

I recently converted from my Blackberry Torch to the Z10. I travel a lot and use the VZ Access manager through my Torch. Can I do the same thing through my new Z10? I don't see that as an option on the software sight.

I recently converted from my Blackberry Torch to the Z10. I travel a lot and use the VZ Access manager through my Torch. Can I do the same thing through my new Z10? I don't see that as an option on the software sight.

Hi Atepastt,
Congrats on your new Z10! I know having the right features is important. The Z10 uses Blackberry link software. The device uses the mobile hotspot feature to non-cord tether the device. The mobile hotspot feature is an additional cost. You can add this feature online http://vz.to/1di2TlT .
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

Incident claim management

Where can I find any documentation on Incident claim management (PDF, URL, etc.,...) ?

Here's link
http://www.sap.com/industries/insurance/brochures/index.epx
www.sap.com/usa/industries/insurance/pdf/BWP_SID_SAP_Claims_Mgmt.pdf
Thanks and Regards
sapehstrainer

This is regarding the claims management

Hi All,
We are doing one third party intergration, which is related to the insurace domain, I need your help regarding the interagation with the cliams part of insurance. that is the claims management.
How can we get the claims management verticle in SAP.
Plesae do the needful
Thanks
JayRaj

Hi,
In case of Claim management to Collections & Disbursement integration, we need to include BAdI
ICLF_CD
However, since you are talking about , configuration of the CM system. I'ld need clarity on it.
The Insurance Line of Business
Policy Management already existing on SAP or on some legacy system
Access a claim from some CRM application
Different modes of claim processing
There are many other question, difficult to jot down each one them. Answer my first response and I think I'll be in a situation to help you out.
Cheers,
Anish

SFC in Claims Management

Dear All,
Please let me advice, how to copy SFC sets ( questions and answers ) to new internal claim type?
Thanks in advance
Best regards
Serhat Kulaksız

Hi,
Out here assign the question sequences* which you have defined, to the new ICT at claim header level, depending on the facts capture category.
IMG path: SAP Insurance -> Claims Management -> Claim -> Process Control (Internal Claim Types) -> Configure Internal Claim Types
*the question sequence may consists either of
a) Std question group
Or
b) Quick question group,
with their respective answers
Is this what you were looking for?
Thanks

Claim Management through RE-FX

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