Ouery on Vendor Warranty- Warranty Claim Management

Hello Al,
We have CRM as our front end system and ECC as the backend system where the billing happens. We need to implement Vendor Warranty Claim Management
I have gone through the below SAP Help document however have the following queries
https://help.sap.com/saphelp_crm60/helpdata/en/46/dd88d8292512bee10000000a1553f7/content.htm
1) How can the same object(reference object) have both customer and vendor related warranties?
2) As per the SAP help document As soon as there is an agreement between the vendor and your company about the reimbursement, you use an action to automatically generate a debit memo subitem for the warranty claim item
Hence does the Warranty Claim document create a debit memo request in SAP ECC? where the vendor can be billed?
Please advice.
Kind Regards
Atul

Hi Atul,
Below are answers.
1) Do we need to create service confirmation? we plan to create the outgoing warranty claim document from the service order?
The standard way is to create service order ->Confirmation-> claim. I am not sure whether your requirement can be fulfilled.
2) Can you please paste screen shots with regards to maintaining customer and vendor warranties at the object level
I can't do this as my project assignment has changed and no access to that system. However, you can check at the assignment block 'Warranties' in the object over view page. Insert (add)
3) Do we need to map the vendor as the customer in SAP ECC since once the warranty claim document triggers the debit memo request the same would have to be billed
I am Not sure.
4) How does the vendor get determined automatically in the outgoing warranty claim document or the same needs to be entered manually?, as per the video below post creation of the service confirmation when the outbound warranty claim document is created the vendor appears automatically
For this to happen, you have to create Warranty check profile and assign this profile to claim document. The path is: Transactions->settings for service profile->define profile for warranty check.
Rgds
Hari

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Vendor Warranty Claiming Process

Hi Narasimhan,
Can I call you friend?
I am going to proposed vendor warranty solution to my client and I have opened the warranty related fields on equipment creation screen. But now, I am only able to enter vendor warranty dates.
I have also created a master warranty through BGM1 and entered in the equipment master screen.
Please tell me about the following
a) When I assign master warranty number in equipment master then system shows error on entering warranty start date, I can only enter warranty end date. what is the logic behind this? in this case when warranty period is started?
b) If I don't have external service master data / record in MM and I want to test service claiming process via using service short text only. what would be the steps and data should be maintained to do this?
c) Similarly in case of material (when material master data is available), if I want to claim material from my vendor what are steps to be followed and which and where data should be maintained?
d) Please explain the concept of counter here? I must tell you that I am very weak to understand the counter concept in preventive maintenance case too, so please tell me via example that could also be performed on my system.
e) What are the setting and data should be maintained in spro?
f) My requirement is to bring a warranty pop up while creating notification/order/schedule plan, If the equipment using is under warranty,
please also tell me, if there is also required some settings to show a pop up? can we show an error or warning pop up, where is it set?
Please reply for each query in the form of examples that could easily be performed by myself
Regards,

a) I think you have Mixed up the dates. Generally when you assign a Master warranty Number to a piece of equipment or FL, then You enter the " Warranty start date" field. The system will indicate a error if you enter the warranty end date. The warranty end date is calculated based on the warranty start date plus the period entered o the warranty master.
b) Nothing more is required. Just tie the item to the Warranty counter based on business needs.
c) I am not sure what you are referring to here.
D,E) Have a look at [Sap Help|http://help.sap.com/erp2005_ehp_04/helpdata/EN/a4/5cf037f1d6b302e10000009b38f889/frameset.htm] and [Here|http://help.sap.com/erp2005_ehp_04/helpdata/EN/9b/446200454711d189430000e829fbbd/frameset.htm]
F) Nothing special is required,If the The entered Equipment is under warranty a popup will automatically come up listing the same.
Regards
Narasimhan
P.S:For quicker response, Please avoid asking question to a specific user. Please also respect the [Forum Rules|https://wiki.sdn.sap.com/wiki/display/HOME/RulesofEngagement]

Warranty Claims management in ECC6.

Folks..
I am working on warranty Claims work bench in ECC6.
In trying to build up a demo scenario, I have encountered the following problem.
I have been able to create Incoming customer version/ out going customer and out going re-imburser version.
I have been able to create a credit memo request as well as a debit memo request.
What I find is: the credit memo request , though being created , does not copy the net amount form the warranty claims document.
On further analysis I discover that the the pricing procedure that has been used for the warranty claims data is being disregarded . The pricing procedure that the system uses is the one form the SD configurations.
What I also find that the pricing procedure that was defined in the warranty claims configuration node can not be assigned in the SD configurations . This is because of the different applications ("V" sales and "RW" warranty).
Alternatively, can an SD credit memo request be assigned to the warranty claims document , within the warranty claims configuration node ?
Would appreciate any inputs ..

Hi,
When the credit memo request is created during the claims procesing the price structure does not flow from Warranty application (RW) to sales and distribution application (V).
You can consider to write a routine for alternative calcuation in SD and then utilize this in your pricing procedures used.
As suggested by Mr. Chandrashekhar, you go in for direct FI posting for credit to customer. However when considering the configuration of reversal of credit to customer use the functional module wty03_reversal_post_xx in your Z-action. As the standard reversal action does not support the reversal of cleared accounting documents.
The mentioned FM checks first whether the claim's accounting document is cleared, if cleared enters a new debit else reverses the old document.
Hope this info would be helpful
Thanks and Regards
Madhusudan C

Warranty Process for managing Vendor warranty

Hi ,
We are in the process of designing Warranty parts handling solution for a Passenger Rail company .
Need inputs to design this Vendor Warranty process in SAP.
Here are major steps in Current legacy system that we need to consider for designing this end to end process in SAP
1.The Client receives Parts (with serial number) from External Vendor with Warranty.
2.The Warranty Information is maintained with validity periods, serial numbers, vendor number, expiration etc for received parts.
3.If the parts Fail during operations, Part return transaction is executed which checks in background for Valid warranty information related to serial numbers and creates Warranty Claim. Warranty Claim is communicated via fax or phone to Vendors.
4.Warranty Purchase order referencing to warranty claim with zero price is created and parts are shipped to Vendor for replacement along with warranty PO.
5.Vendor delivers parts covered under warranty & parts are received in system against warranty Purchase order no.
What would be the best possible way to address this with SAP warranty management functionalities under SAP PM/ CS modules (Master warranty/ Warranty claim processing etc)?
Any inputs or experiences on similar type Warranty process handling in SAP will be really helpful. Looking forward to get your best inputs on this.
Thanks in advance,
Krish

Dear Krish,
You can follow the following steps :
STEP 1:-
SPRO >> Materials Management >>Purchasing >>>Purchase info record >>Maintain inspection Certificate categories >>>Create certificate category u201CWu201D description warranty
select relevant check boxes as per your requirement & Save.
STEP-2
Maintain info record for material through Transaction Code ME11.
ME11>>>General data>>>Select Certificate category u201CWu201D (As you defined earlier in configuration) Enter certificate number means warranty number in our terminology Enter Valid to
If you want enter country of Ctry of origin, Ctry of origin and customer tariff number Save
Hope that your problem will solve.
Rajesh

Vendor Debiting from Warranty claim processing module to SAP AP

Hi
We are having a process of debiting vendors for all the failed parts under warranty module. Since in SAP Warranty claim processing module, vendor debits are done claim by claim, is there any way where we can cumulate all the claims of a particular vendor and do vendor debiting at summarised level in SAP AP. Request your insight knowledge in this respect.
Thanks

Dear SANTOSH KUMAR,
This feature is added newly in ECC 6.0, this is specially useful in Customer Service environment.
Basic concept of Warrant claim processing is, we have manufactured or leased or sold an equipment to a customer and offer the service to customer also we provide warranty to the customer on that equipment for certain period with certain conditions.
In this case we maintain the equipment warranty and process the warranty as and when required, ex: customer has got a problem in the equipment and that cover warranty, then the service provider raises a warranty claim, the supplier or original manufacturer processes the warranty claim and issues a credit note to the customer or replaces a new part.
This also involves sales and distribution module to some extent.
Hope this info clarifies your doubt.
Regards,
Praveen.

Warranty Claim Porcess on Vendor Warranty

Hi gurus,
Does SAP have a warranty claim process on vendor related warranties?
I want to track all the work done on an equipment under warranty.
The scenario is i have an equipment that is under warranty. when i do a notification the system pop out a message saying the equipment is under warranty. what i do is i close the notification because it is under warranty. what process should i go to to record that the equipment was repaired by the vendor?
Thank you!

Hi,
Yes varanty claim process exists. Pls check this link.
[http://help.sap.com/saphelp_dbm700/helpdata/en/3d/244bd176c54cbea5d824d679195c59/frameset.htm]
Regards,
N.Nagaraju

Creation of notification from warranty claim (wty tcode)

Dear all ,
i have the requirement , where in notification (say service notification) to be created from warranty claim document i.e.., created in wty transaction code.
i captured all the data in warranty claim like equipment , customer , sales area , material and also entered relevant notification type i.e.,S3 , but still when i click on Create notification icon in the waranty claim document, system is unable to create notification with out any error or warning messages .
in the actions i assigned T205 (which is used to create quality or service notification) and i checked and saved the document , but still system is not generating the notification.
whether i missed any configuration or any thing to do at the time of creating the warranty claim .... please suggest.
awaiting for your quick response.

[Duplicate thread|creation of notification from warranty claim (wty tcode);
This one being locked

Warranty claim for B8000-H in Malaysia

Recently bought a Lenovo B8000-H and happy with it, until i plug in a sim card & found the system shows invalid IMEI in the system & it just wont connect to 3G internet, so i send it for the warranty claim.
But after a month of waiting there is still no fix for my unit! Called the service center that i send my unit, the reply is "waitng for parts"!
Hey Lenovo, what should i do?
SR no: 250173
Country: Malaysia

cool, after 1 month+ of waiting, finally the parts have arrived.
send in @ 16th April 2014
inform unit ready @ 21th May 2014

Vendor Warranty & Customer Warranty determination

Hi,
in my scenario I need to be able to determine eithin a transaction either a Cutomer or a Vendor warranty (the warranty linked to my iObject could have been sold by my Company or by a Third Paarty Insurer).
By the way, from standard it seems to be possible to associate to a transaction type a profile which allows the determination of only one of the typologies of warranty.
Could anyone suggest me a way to solve the problem?
Thanks in advance,
Regards,
Andrea Ricci

Hi Hrishi,
In warrenty tab in a Warrenty product (Transaction: COMMPR01) you have a field named 'Warrenty Category'. It could be either Customer warrenty or Vendor Warrenty.
Any warrenty thus can be classified as vendor or customer warrenty and those can certainly be determined in the transaction.
Best Regards,
Pratik Patel

Dealer Warranty claims Open items

Hi All,
My client in 4.6 has written a custom process to deal with "Dealer Warranty claims". Currently the custom process will clear multiple open items in a customers account (debits and credits) and create one open item (Post with Clearing). If there is a balance due to the dealer, etc, they have the ability to create and clear a portion of the single open item with a payment and create a residual item that is blocked until the next pass of the custom process.
I am looking for information as to how current clients handle processing of "Warranty claims by dealers". How would clients handle thousands of invoices?
Looking forwad for all your answers.
Regards,
Satya

Thank you all for your responses.
I understand that the standard process of FSCM does not provide this. We are thinking of customizing it anyway. Now we have to decide if the customization is client As-Is process in New system or FSCM customization.
I want to know if the following customization is possible in FSCM and it's complexity -
1. AR pushes open items to FSCM Collections mgt
2. In FSCM, in Worlist under Payments tab, I can add new column "New Payment amount" which allows user to modify/adjust the actual payment
3. With enhancement, this modified amount in the Worlist should be posted back to AR as open item and remaining amount as residual item.
4. The open item will be automatically picked by F110.
For better understanding, example - if the open item sent from AR to FSCM is $100. In the "New Payment amount" column, I will enter $40 (client wants to pay only $40 to dealer for warranty). Then this $40 should be posted back as an open item in AR with $60 residual amount with blocked status.
Does this scenario work? A lot of customization and enhancement is required though, but just want to know if it works in FSCM and it's complexity of work?
I really appreciate your time and help on this. I need all your expertise in this area.
Regards,
Satya

Integration of service processing with warranty claims node not appearing

Dear experts,
Plant Maintenance and Customer Service => Maintenance and Service Processing => Integration of Service Processing with Warranty Claims
Integration of service processing with warranty claims node not appearing in SPRO.We are using ECC 6.0.How should we get this node?
regards,
ashraf

Hi,
It will not be in core solution. As far as I know you need Aerospace & Defence solution (DIMP) for this functionality.
-Paul

Adding new column to item overview tab of warranty claim

Hi all,
I need to add an additional column to the item overview tab of the warranty claim.( transaction WTY ).
If anyone has done this before then please send the details as to where and how this needs to be added.If added what are the necessary tables which needs to be updated.Is there any BADi or user exit to change and update this data .. ?If not how can this be done .. ?Is this a feasible requirement.. ?Please let me know soon.
Cheers
Nishanth

Hi Neelima,
Please investigate the use of customer fields for meeting this requirement.
Regards
Azad

Credit notes from Warranty Claims - COPA documents generation

We are using warranty claim procesing component under Customer Service Module ( Tcode - OWTY) . Though we are able to post accounting documents , Costing based COPA documents are not getting generated though we were able to generate account based COPA documents. We have ensured the following
1) The General Ledger Account used in the Revenue Account determination is defined as a Revenue cost element
2) The condition types have been mapped to Value fields
3) The default profitablity segment derivation has been selected
4) In the Warranty claim type , COPA PA transfer structure has been assined.

http://www.dolphin-corp.com/pdfs/products/APS.pdf
Regards.
Edited by: Sravan Prakash.V on Jan 18, 2008 10:48 AM

Need to trigger workflow based on change to one field in Warranty Claim

Hi All,
I have defined a workflow for the Warranty Claim system with triggering event as CHANGE in BO BUS2222. The workflow is triggerred and everything goes on smoothly. The only thing I need to address is this workflow should be triggerred ONLY when one particular field(CLERK) of the Warranty is changed. I have tried using the field restrictions in transaction SWEC for the Change Object but that doesnt seem to work and my workflow is triggerred on any change I make to the Warranty. Any pointers regarding this issue?
Regards,
Karthik

You will have to fetch the value based on your objectkey. I don't know what is your object key.
Declare: OBJTYPE like OBJTYPE
OBJKEY LIKE SWEINSTCOU-OBJKEY
EVENT   LIKE   SWETYPECOU-EVENT
RECTYPE LIKE SWETYPECOU-RECTYPE in the import parameter of your func module.
EVENT_CONTAINER    like SWCONT       in tables of func module.
In source code do these declarations apart from your other declarations which is required DATA: lv_object_key LIKE sww_contob-objkey ,
        lv_event       like SWETYPECOU-EVENT,
        lv_objtype     like SWETYPECOU-OBJTYPE,
Now say for an example your object key is sales order and you want only those orders for which order type is OR (standard sales order).
Then you can fetch the order type from any of the sales table and check if it is OR or not. Here your input will be lv_object_key.
eg: select order type from vbap where sales order =l v_object_key. Some logic like this.
If it is not OR then raise an error.
In this case when the required condtion is not satisfied the workflow won't be triggered.
Get back to me if you are facing problems
Thanks and Regards,
Shweta Verma

Number Range for Warranty Claims

Dear Experts,
I am trying to work out with SAP warranty claim processing, I dont have any idea of warranty claim processing provided in SAP, I have gone through the SAP library and Best Practices, and trying to go through.
But I strucked up @ the initial stage itself. I have assigned my username through the T Code WTY_UPROF, then trying to create a warranty claim through T Code WTY.
I have mentioned the warranty claim type as precediting then clicked on create warranty claim. system is giving a message : "For object WTY_CLAIM , number range interval does not exist".
Then I tried entering an external number WTY1 then clicked on create, this time system giving another message " Number WTY1 lies outside number range validity area"
When I go through the help of the system message it is as follows:
*"For object WTY_CLAIM, number range interval does not exist
Message no. NR751
Diagnosis
The database table NRIV has the delivery class 'C', i.e. the SAP default settings are only in client 000.
Procedure
Create the missing number range interval in customizing.
Transaction code:"*
System is not even giving the T code for proceeding further.
I have checked in SPRO for warranty claims number range, but couldn't find it out.
Please help me in this regard.
Where should I make the settings?? And What all other settings to be done for Warranty Claim Processing, creating, processing and Completing.
Please give me in detail information if possible.
If anybody has the document also please forward it to me
Thanks in advance,
Regards,
B. Praveen.

Dear Keshav,
Thanks, I found that and went to Number Ranges, but system still giving error message to maintain the number range.
"System error during group maintenance".
When I click on help of the error message it is as follows
System error during group maintenance
Message no. NR899
Diagnosis
The system has identified an inconsistency in the tables for number range maintenance.
System Response
Program termination.
Procedure
In most cases, you can overcome this by executing the report RSSNR0T1 (Consistency check and repair of number range intervals). This report lists the inconsistencies and eliminates them (with F11 = "Confirm").
Why this message is coming?? and what is the solution for that?? Is there any config missing for that??
Please help me out.
Thanks and Regards,

Ouery on Vendor Warranty- Warranty Claim Management

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