Closing account issues

I closed my BT broadband account in December, when my contract ended but have since had a bill for January's services. I called up to explain the account was closed and the call centre staff apologised for the error- therefore I did not pay the bill.
Next I got a final reminder bill so I wrote to BT explaining that this was an error along with copies of my latest bill which had been paid.
Today I got a letter to tell me my details will be given to a debt collection company as I haven't paid the outstanding amount, so I phoned BT and explained the situation. The person I spoke to gave me the number of another company to call which turned out to be linked to the debt collection company.
I have had no response to my letter and would really appreciate some advise on what I can do now. From my perspective I followed the procedure, paid all my bills got my MAC code and moved to another provider.
I would like assurance from BT that they will not be passing my details on to a debt collection agency and that my credit rating will be affected.

Hi,
a quick note regarding what I thought was a simple procedure to leave BT after finding a faster and cheaper service with Sky.
We changed our entire phone and broadband service out of contract as I have been with BT for years and was informed by both Sky and BT that both parties have not correctly opened our new account (Sky) or BT had not closed our account therefore the continued double billing for three months.
To my frustration I have now been paying my now defunct BT line and broadband for three months as i have been using Sky services instead of BT, which equates to more than £200 paid for a service I do not use and have struggled to cancel.
I have made several calls to completely close the accounts including phone and broadband for the last three months to be told it has been closed and I then find another bill produced each month requesting the same ammount which has been highly frustrating.
I now understand slightly how this international corporate can produce pre tax profits of £1billion in 2010 when you provide a service with so much red tape and intricate bureaucratic layering which means the customer never gets the fair deal.
I had several good years with BT and actually did not want to leave and did consider staying and accepting
The new package offer however this fiasco has left me feeling drained and not that trusting in the company.
Regards,
Mohson Iqbal

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WLC 5508 Radius accounting issue

I have a WLAN configured with 802.1x PEAP pointing to an external RADIUS server. It works fine for the most part, but I'm having problem closing accounting sessions in RADIUS. I've found this is related to the client table in the WLC. The user session does not end in RADIUS unless the WLC officially removes the client from the db, which takes 5-6 minutes from what I can see (probably due to the default idle timeout of 300 seconds).
For example:
1. I connect my tablet to the test WLAN. It associates and authenticates successfully and the WLC sends the accounting info to my RADIUS server, opening up a user session. If I turn off the wifi in the tablet, the client entry stays in the WLC client table until it times out. The WLC removes my tablet from the client table after 5-6 minutes, and then the session closes in the accounting table. I can force the session to close much earlier by manually removing the client from the WLC.
2. Same as #1, but this time instead of turning of the wifi in the tablet, I choose to connect to a different WLAN in the WLC. The user session in the accounting DB never closes. If I reconnect back to the original test WLAN with 802.1x, it opens up yet another user session in RADIUS accounting. Now I have a "dead" user session in accounting that is going to be open forever unless I delete it from SQL.
Is this an issue with the end user client not sending the disassociation frame properly, or a config problem with the WLC? How can I make it so that every time a client drops from an AP or moves to a different WLAN, the WLC would immediately send accounting updates to my RADIUS server and close the user session properly?
Thanks,
Wil

Well like you said, the WLC will keep the client in the DB until the idle timer expires. This is normal and I don't think you will be able to change this unless you set the idle timer to a lower value.
Sent from Cisco Technical Support iPhone App

How identify closed accounting period to restrict creation of billing document in sap

Hi Experts,
I have a requirement to identify the closed periods in sap based on this we need to restrict the creation of billing document .
Actually we are working for Brazil client, there we have notafiscal   which created along with billing document.we are maintaining periods monthly basis.
When the periods are closed accounting document not created and billing document is created this is working fine . But over scenario along with billing document notafiscal number is also created which is causing the problem. This notafiscal should not be created without a accounting document.
so my client wants to restrict creation of billing document also when these monthly periods are closed.
Please suggest me a solution.
Regards
Ravi

Helllo Ravinder,
To check if a period is closed using the FM FI_PERIOD_CHECK.
First calculate the period of the FI document date.
DATA: GJAHR LIKE BKPF-GJAHR,
       MONAT LIKE BKPF-MONAT,
       POPER LIKE T009B-POPER.
CALL FUNCTION 'FI_PERIOD_DETERMINE'
       EXPORTING
            I_BUDAT        = I_BUDAT
            I_BUKRS        = I_BUKRS
*          I_PERIV        = ' '
*          I_GJAHR        = 0000
*          I_MONAT        = 00
*          X_XMO16        = ' '
       IMPORTING
            E_GJAHR        = GJAHR
            E_MONAT        = MONAT
*          e_poper        = poper
       EXCEPTIONS
            FISCAL_YEAR    = 1
            PERIOD         = 2
            PERIOD_VERSION = 3
            POSTING_PERIOD = 4
            SPECIAL_PERIOD = 5
            VERSION        = 6
            POSTING_DATE   = 7
            OTHERS         = 8.
IF SY-SUBRC = 0.
MOVE MONAT TO POPER.
        CALL FUNCTION 'FI_PERIOD_CHECK'
             EXPORTING
                  I_BUKRS          = I_BUKRS
*                I_OPVAR          = ' '
                  I_GJAHR          = I_GJAHR
                  I_KOART          = '+'
*                i_konto          =
                  I_MONAT          = POPER
             EXCEPTIONS
                  ERROR_PERIOD     = 1
                  ERROR_PERIOD_ACC = 2
                  OTHERS           = 3.
ENDIF.
Tutorial ABAP How to check that posting date belongs to closed period - ABAP Development - SCN Wiki
I hope you help.

Bill Accounting issue frieght clearing provision account is not getting

Hello Experts
Subjcet: Bill Accounting issue frieght clearing provision account is not getting cleared at the time of accounting.
Error in ZIVA for invoice parking and ZIVB for invoice posting
my user tying to post the invoice through ZIVB with reference of PO number . So at the time of posting this transaction he is getting error like Balance not zero: 651.25 debits: 1,378.75 credits: 2,030.00
that difference amount stands for freight clearing - 651.25
Before that he was posted to ZIVA for Invoice parking with reference of PO
Can any body give me suggestion on the same
Thanks and Regards
vamsi

Thanks for all
my problem was resolved
regards
vamsi

Suppressing closed accounts in GL account inquiry

Hello!
Is there a way to suppress closed accounts when using 11i GL Account Inquiry? For example, if a flexfield account was disabled, we don't want it to be visible when we pull up the accounts for a cost center -- we only want to see the valid accounts. Possible?
Edited by: PDAZ on Aug 16, 2012 4:48 PM

Hi Rajesh,
Need a small favor from you... :)
You need to revisit the GL resp what you are using now.. Could you please check what is the Main menu attached to your GL Superuser Resp... and what are the menus / functions excluded from this resp..
Please follow below steps...
1) Go to System Administrator Resp --> Security --> Responsibility --> Define
2) Responsibilities form will Open... Press F11.. mention your GL Superuser Resp... (e.g. General Ledger, Vision Operations (USA)) .. press Ctrl + F11
3) Check what is the value you have at Menu, it should be... GL_SUPERUSER
4) Go to line level .. Menu exclusion Tab ... check if XLA_SL_DRILLDOWN is apperaing.. if so.. then delete it from Line.. if not.. then close this form.
*5) What you have to do now is, you need to include the submenu XLA_SL_DRILLDOWN to the GL responsibility what you are using..*
Go to System Administrator Resp --> Application --> Menu --> query on Menu "XLA_SL_DRILLDOWN"
At line level..again query for for function "XLA: INV View Material Transactions".. if it is not proesent then please add.. save it..
6) Launch "Compile Security" concurrent program
Try this.. and please let us know the result.. We believe some menus/submenus has been deleted from the main menu..
Hope this will help..
Regards,
S.P DASH

What is effect of closing account?

Now that Cap One is making it as easy as pie to merge one account into another, one question I have is what effect will the closing of the merged account have on my score? In my case, e.g., I would be merging a 1 year old account into a 3 year old account. The 1 year old account would be closed. How would this transaction be interpreted by the FICO algorithm monster?

Hello SJ! Always good to see you on here. This looks like another one of your posts where I learn something new. I didn't know there was such a thing as "merging", though I am not surprised. I can certainly answer the "FICO monster" question as long as I am sure I understand what merging in this case means for the credit bueaus. If I understand you right, it means that Cap 1 will be transfering the balance from the 1-year account onto the 3-year account. And then they will update your 1- year account with the status "closed" (with a date closed as of the day that the merge occured). But the act of merging doesn't result in your 1-year account being deleted from the three CRAs -- just closed. Your 3-year account will have the same credit limit as it did before the merge. Is that all correct? If I got all that right (there were several assumptions) then it's easy to figure out what FICO will do. You will have a new total credit limit -- whatever your previous limit was minus the CL of the closed card. That will have a small effect on your total U, easy for you to figure that out. Your AAoA will not change in any way, since the closed account is still on your reports and will continue to age. 10 years from now the closed account will fall off your reports, having a small effect on your AAoA. As you can see, the key question is not What Will FICO Do (there should be a tshirt for that), but what will the CRA do? The key questions are (1) whether the 1-year account is deleted from the report or simply closed and (2) whether the 3-year account still has the same CL as it did before. I don't know how Cap 1 works with that. But once you know the answers to the CRA question, then you can answer the FICO question.

Messages retrieval from closed account possible?

Written chat messages from a closed account are needed for defense in a lawsuit.
Is it possible to reactivate an account that was closed more than 90 days ago?
If not, are the chat messages still stored in Skype's database?
(Or should I contact NSA? Just kidding)
The plaintiff in a lawsuit purposely closed their account as the written messages are damaging to their case.
In short, is there a way to get those messages?
Any assistance that the community can provide is greatly appreciated.
Thanks much!

Well, I thought I found a solution in the archives here: Import the old messages from within Mail. Had no doubt that would work. Well, it didn't. Though all the old messages were Apple Mail messages, when I tried to import Mail said, "No valid Apple Mail files were found." Tried importing them as mbox files. Same result.
IMAP has advantages for people who check mail from more than one device, or for multiple users of an account. Not having been forwarned by AT&T that I was going to be switched from POP to IMAP, it has been a big headache for me. And it clutters up the sidebar with a changing collection of folders, including many that seem redundant, and some whose purpose I can't, in my ignorance, imagine.
Supposed to get a call today or tomorrow from a unit in AT&T that is "specially trained" to handle problems like mine. We'll see.
I sure would like to get help from somewhere.

Paying Back Negative Balance for a Closed Account

I closed my old account around two months ago and around two weeks ago I received an email saying I have a negative balance of 222.00GBP (on the closed account). I understand why but it is totally unfair because I won the dispute and Paypal agreed with me, but the buyer got a refund from his credit card company and alltogether I've already lost around 70GBP...I just want to finish this and pay off the money, but how do I do that? Has anyone ever encountered this problem before? Thanks a lot,Stefan Baumann

Ways to clear a negative balance.
1. Transfer funds from your bank account via "add funds" if you choose the faster method it should be done quickly.
2. Get a mate or family member to send you a payment to your paypal via the friends / family option (as long as they don't fund it with a card there is no fee).
3. Via a card over the phone with paypal. ************************************** I give up my time to help you so a thank you or kudos would be cool.
Marking one of my replies as a solution would be appreciated if I sorted your problem.

G/L Account, Cost Center, Profit Center closing downstream issue

Hello,
We have issue and I hope most of you must be having this, kind of organization we are every year we need to close down some G/L or Profit Center or Cost Center, however there can be 1000's of reason where you need to reverse document but problem is Object like G/L, Profit center or cost center are already closed and hence reversal gets error out.
Do anyone have any thoughts how to handle this more better.
Thanks
parth

Hi Parth
1. Either you need to unblock the master data temporarily
2. As a Best Practice, if you intend to discontinue a master from 01.01.2014 onwards, have it open till say, 30.06.2014 or any date as agreed by all.. So that, reversals wont be affected
Br, Ajay M

Account issues - at the end of my tether with BT

I've been a customer of BT for 16 years (that's loyalty!) but over the last 3 months I'm now at the end of my tether.
I upgraded my broadband & phone package in October 2013. BT closed my old account and set up a new one.
First of all the new broadband is rubbish (but that's another post!) but my main issue is with billing.
I received a link to set up MyBT which didn't work. I kept trying to use my btinternet mail account, it's says this is already registered with an account (that'll be the one that I was told was closed)...
I can still log in to my old account on MyBT but it says last payment was September (correct) but can't do anything else with it.
I now keep getting phone calls to pay my bills. The old account was (again) apparently closed so the direct debits have been cancelled. The details on the old account were meant to have transferred over to the new one, but this hasn't happened.
I have called umpteen times & used live chat, as nice as they are the issue never gets sorted.
They won't give me my account number over the phone or chat, so I can't set up a direct debit with my bank, in the meantime it looks like I'm a poor payer.
I am totally demented with this. How hard can it be???
I just want details of my new account so that I can pay it & check it online. And I want the old one closed!
Sorry if this seems like a rant but I am totally demented with it.

Hi drunner,
Thanks for posting!
I'm sorry for all the problems you're having. I'm happy to give you a hand from here and get you sorted.
Click on my username and under the "about me" section you'll see the link to get in touch with us. Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Server OD account issue

we use Apple Lion 10.7.4 server, and setup OD, we have 50 end users and we setup 1200MB Quote for each OD user.
end user use iMac, and join this OD. we setup security policy for each iMac. such as passwork policy, screen shoot
we have issue:
since this OD account user work several days, the client iMac system will be very slow, and opened wensite will be close auto. some application will be closed by system always.
also we found user's home folder used space is increasing, even we didn't do any action in iMac.
so how can we fix this? can we save file in local disk? not in server. I think save in server is big problem in bandwidth and system preformance if end user's quantity is big.
Any people can support me?

but i need to rollback the old server account with same password[old password].
Only the person who created the account and assigned the password can tell you the password; no one else. Even a domain administrator can't lookup the password for an account.
Olaf Helper
[ Blog] [ Xing] [ MVP]

Address Book Server and iOS Default Account Issue

I have a really strange issue with a Lion Server. 10.7.5
There are several user accounts on the machine some are local, some are OD accounts. For the most part they work just fine.
Mail and Calendar accounts seem to be ok and indeed when you set up the Address book account this also work and syncs in both directions.
Here is the odd issue: For certain accounts, iOS devices do not seem to register them to be available to set as default. The device can use them properly, they do sync fine, if you hit 'import SIM contacts' they will show up as options to choose as the destination account, but if you have iCloud and another contact account set up, they do not show up as options to be chosen as the default contacts account. If they are the only contact accounts, then the 'Set Default Account' option does not even appear in the Mail, Contacts, Calendars settings under Contacts. It appears fine under Calendars and Mail.
When I installed more than one of the 'faulty' accounts on a single iOS device, then deactivated all but one, the Default Account option reappeared (there was also an iCloud account present), but it soon disappears on its own.
Has anyone seen this before?
I'm at a bit of a loss.

You should see a "CardDAV" option in the AccountType popup in AddressBook.app. That is what you need to select to use AddressBook Server on OS X 10.6.

Still No Refund on closed Account!! - Very poor tr...

It doesn t matter who or what time I speak to BT I just never get the service I used to receive!!!
Having been a customer for over 10 years the final straw was receiving 3 emails within a day or so of charges increasing on my account!!
First = Mmmm seeing as though I'm out my contract again if I DON'T SIGN UP AGAIN I will have to pay for your CLI
Second = Ahhhhh AGAIN if I DONT RENEW MY CONTRACT I will have to pay an extra £6.75 pcm for BT Sport!
Thirdly = And just to add insult I'm advised 'Or by the way weve increased the cost of your package too!!'
Seriously!!!!! Whats going on?? treating a 'loyal' customer who has ALWAYS paid on time, in advance and each month by DD!!
I stuck by BT even when I have had major issues with my 'infinity broadband', (which always took at least an hour on the phone each time trying to resolve it), waiting ages for you to answer my call when I do call you, receiving 'marketing calls' from specialy picked 'partners' of BT when I specifically requested to be 'Opted Out'.........the list could go ion and on....
So, now due to ALL the above I have moved to a provider who - Is HALF the price (even AFTER contract end dates), Broadband connection is 22 mb faster (even with the same line etc),
FREE CLI, VMS, LINE RENTAL, WITH-HOLDING MY NUMBER, LAST CALLER BARRING, UPGRADED TO FIBRE OPT FREE
So, BT you've had my credit balance over your '14 DAY REFUND POLICY', I've requested this 3 TIMES ALSO.
PLEASE GIVE ME MY MONEY BACK!!! So I can finally be done with all this...............

Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you need direct help from BT or have an urgent problem please use this linkContact Us.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Thanks
PS . If you had posted on this forum when you were having problems as a BT customer, you would have been given plenty of help, and someone from BT would have taken personal ownership of your problems, until they were resolved.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Multiple mutt accounts issues

Hi guys, i have issues with multiple account hook in mutt
this is my actual muttrc
set editor=/usr/bin/vim
set pager_stop = yes
set pager_context = 3
set pager_index_lines = 15
set header_cache=~/.mutt/cache/headers
set message_cachedir=~/.mutt/cache/bodies
set certificate_file=~/.mutt/certificates
set move = n
account-hook imaps://[email protected]:993 'set imap_user=### imap_pass=###'
folder-hook imaps://[email protected]:993 'set folder=imaps://imap.gmail.com:993/INBOX record=+Sent from="Samuele Mattiuzzo <[email protected]>"; \
set smtp_url="smtp://[email protected]:587/"; \
set smtp_pass="###"'
account-hook imaps://[email protected]:993 'set imap_user=### imap_pass=###'
folder-hook imaps://[email protected]:993 'set folder=imaps://imap.gmail.com:993/INBOX record=+Sent from="Samuele Mattiuzzo <[email protected]>"; \
set smtp_url="smtp://[email protected]:587/"; \
set smtp_pass="###"'
account-hook imaps://[email protected]:993 'set imap_user=### imap_pass=###'
folder-hook imaps://[email protected]:993 'set folder=imaps://imap.dsi.unive.it:993/INBOX record=+Sent from="Samuele Mattiuzzo <[email protected]>"; \
set smtp_url="smtps://[email protected]:465/"; \
set smtp_pass="###"'
macro index \e1 "c imaps://[email protected]:993"
macro index \e2 "c imaps://[email protected]:993"
macro index \e3 "c imaps://[email protected]:993"
so when i start m utt, it starts with no default account (and that's ok) but when i switch to second gmail account ([email protected]) before logging in it writes
" : command not found"
and i cannot find out where this problematic ":" is... any help?

Hi, thanks. They're not. One is a hotmail account and one a BTconnect. I can see what you're saying... the outgoing primary mail server in settings is set differently for each account.
The outgoing server for hotmail is set at smtp.live.com and the BTconnect is smtp.btconnect.com.
If I go into outgoing servers on the hotmail account it allows me to turn off all other servers listed, including the BTconnect one. BUT when I go into the BTconnect one to turn off the hotmail one, it's greyed out and won't let me... very confusing/frustrating!

How to look at my bill on a closed account?

I left verizon to anothercarrier last month. i called o close my service and asked what my bill would be. they said they would calulate it and send me the bill. i tried to go online or into the app to see the bill but everything was closed. to my surprise I got a letter stating that i am past due fom Verizon and that i owed $279.11!
The worst part is, it just says i owe 279.11, i have no explanation. I hve even called to have a break down sent and i have recieved nothing. how would i get a break down of my bill to confirm the charges?
It did also seem like verizon always billed in advance, so i almost expected a refund.

Hello Altruistic,
Thank you for your response.
I have asked for the final bill, and it does not provide a break down.
I tried going to verizonwireless.com/paymybill to see if it will have my bill break down, and the account number i have on my letter would not fit and i could not bring up the account.
What should i do now?

Closing account issues

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