Club newsletter in MS Word arrives blank

I had been receiving our local Rotary Club newsletter, which the editor composes in a Windows version of MS Word, just fine until recently. Now when I download the document (which appears on the desktop as the standard Word icon), it opens to a blank page. Some other members also have this problem on their Windows computers, but some don't. The editor says she can open the document when it comes back to her as an attachment in the Reply To message.
I have asked her to make sure the attachment is fully loaded before hitting the Send button. I have asked her to send it to my secondary email account where it is received on a different server. I have asked her if she has switched to a different version of Word. She and I are still using the same versions as we were when the documents arrived OK. In fact, her original newsletters contained animations such as flashing marquees and growing flowers, and I received all of that in proper form.
The editor is somewhat new to computers and has relied on templates for much of her work; and my knowledge is somewhat limited to Mac versions of Microsoft apps.
Might some of you be familiar enough with both platforms to suggest how we might find a solution?
Thank you very much.
-- David Henderson

Hi Francine — Good to hear from you again. It's been awhile since I posted a problem for you, and you were a big help in the past.
The editor is emailing the newsletter as an attachment, and I had her send it to both my personal email address and to another email account at Yahoo. She prepares the newsletter in MS Word, I assume by using its default settings for Internet mail which to my knowledge may or may not provide for Zip compression.
It shows up at my end looking the same as other attachments — as a download icon in Apple's Mail program and as a linked file at Yahoo, which I access using Safari.
In both cases, after clicking on the item to download it to my desktop, it arrives as an MS Word icon, and it launches Word and opens a page in Word — but there's nothing on it. Moreover, there's no scroll bar to indicate content farther down.
Opening the file does not launch Stuffit; so evidently she doesn't use compression. And I don't know if she knows how. I don't use it, either, except when I'm sending a really big graphics file.
I don't know if this information contains any clues. Thanks for checking.
-- David H

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