Combined bill screwups by Verizon

Anyone else had this happen?   I had a combined Verizon Comms and Verizon Wireless bill.   I dropped the land line in December and, since my payment was already en route, it got credited to Verizon Comms.   Wireless is now calling me regularly threatening to cut off my service because of an overdue bill.   They told me to send proof of payment, which I did.  Wireless says they made a transfer request to Comms, and, since they didn't hear back from them, they assume there's no credit balance over there.   They claim they "can't call them" to follow up, which is ironic since they're the frigging phone company.    I have talked to a dozen people in the Finance department, who swear that there's no such thing as a "combined" bill because they're two separate companies.   Meanwhile, every one of my bills says "combined bill."   Seriously, how incompetent can you be?
Anyway, if anyone else has had this particular problem and managed to help Verizon find their way out of their own stupidity, please let me know.   Thanks.

Have you called the landline company that you sent the payment to? They are the ones that deal with transferring funds to VZW (and in fact they normally pay VZW before you actually pay them). So if VZW has exhausted their paths to get the money from VZ comm... call VZ comm and see why they aren't transferring it.

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