Comcast Damaged my lawn

July 15th a rep came out to apparently restore service in my neighborhood and I was the unlucky one that had the line blown in the yard. (My services was working perfectly). The gentlemen told me he was going to be digging up a line to repair it to fix service, and I told him as long as he returns the ground to the way it was (minus some dirt patches since I knew he was digging) that it would be fine. About 10 minutes later another comcast rep shows up, and both begin to dig a rather large hole in my lawn. Which I was okay with since the gentlemen told me it would look fine when they are done. After a hour and a half I heard them leaving without even letting me know they were done. Which after I walked outside, I realized why they left so quickly. Now the area where they dug up is ruined and they didn't even attempt to try and make it flat, and level. Which is frustrating because its basically telling me they were in a hurry and he lied to my face about trying to make it atleast somewhat presentable. I called that night and opened up a claim ticket which has yet to been responded to (But is assigned?) I wouldn't be so upset, but I live in a strict HOA community, as well I JUST bought this house, AND started to pay for lawn treatments to grow the grass. Now that one spot in the dead front of my house is a eye sore, and a eye catcher to HOA since I saw them when I got home today taking pictures of it. So now I assume in a couple days I will be getting a letter. I just want this fixed which I do not think is to much to ask for. It's almost like getting a slap in the face since I pay for service with comcast and getting poor customer service when every other experience is so great. I have pictures of when they techs were here digging, and the after math of what they did.

TheHeards wrote:
July 15th a rep came out to apparently restore service in my neighborhood and I was the unlucky one that had the line blown in the yard. (My services was working perfectly). The gentlemen told me he was going to be digging up a line to repair it to fix service, and I told him as long as he returns the ground to the way it was (minus some dirt patches since I knew he was digging) that it would be fine........
Sorry to hear about your issues with Comcast. I let a Comcast employee from the corporate office know about your issues and have requested that they reach out to you. If you don't hear from anyone soon, let me know.

Similar Messages

Comcast dug up my lawn to bury my neighbor's cable

I had comxast for years. My neighbor must have switched to comcast a month ago, because some comcast guys connected a line from my house to my neighbors'. The line was just left sitting outside for a whole month, and today, comcast came and dug through MY front lawn to bury the line leading to my neighbor's house. Does anyone know who I can contact for this? The scar is pretty huge and noticeable. When I call, customer service says all he has is a $10 credit he can apply to my account, but this definitely is not something that $10 can settle. It is also so directly across my lawn that easement can be an issue.
thanks

Hello GICHAWA,
I can actually have someone call you directly instead of you trying to figure that out on your own. I've contacted your local area market about what happened. They will get in contact with you about this and also schedule a time to come out and resolve any issues.
Thank You

I am running windows 7 however I am not an IT developer. I am on a localhost9010 instead of comcast directly. How do I uninstall this mistake without damaging my ability to run 32 and 64 bit and have a FDM microsoft downloader for MSI softwares.

Nicole Capital

This forum supports .NET Framework setup.
Your issue appears to be some difficulty you are having with Windows 7, so I suggest you ask here:
http://answers.microsoft.com/en-us/windows/forum/windows_7?sort=lastreplydate&dir=desc&tab=Threads&status=&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=threadtypeval&tm=1393177878447
If you feel you issue is related to .NET Framework setup, please explain further so your issue can be addressed.

A seeming small change by Verizon causes major monetary and unrecoverable damages

A seeming small change by Verizon causes major monetary and unrecoverable damages
Back, I think in March or so, Verizon changed how they bill. Prior to this time frame my elderly mom paid the phone bill and I paid the DSL bill. The DSL bill came on my name and I paid by credit card and the phone bill came under her name and she paid by direct debit. She will not use a computer.
So, they make both bills on her name and won't change it. They did, however, allow the payment from my credit card.
The first unfortunate consequence was the internet speed suddenly dropped in speed by a factor of 2 to 1.5/364 and it did take me probably a month to notice it. NO ONE that I called was able to find the problem. It took multiple attempts until some bright “call in technician” said the problem is on their end and could be fixed in software. Thus, I believe, because of the name change, the provision changed too. The phone line crapped out too at this time.
The troubleshooting was stupid too. I took another modem and connected it directly to the NID and directly to the laptop and the technician on the phone said, it's either in your house or your modem and wanted to send me a new modem which they did. I don' get it. This is the wrong conclusion.
This shows the need of modems like Westell 2200 and the Westell 6100 because of the ability to measure line statistics and provisioned data rates.
Verizon sent me a D-link model DSL-2750B modem which I have to return because its just plain old stupid. It boasts Wireless n and the wired ports are 10/100. What's up with that? Next, there are no line stats and a horrible interface, akin to Verizon's website. Still can't figure out how to put it in Bridge mode. I own a D-link repeater and the interface is fine.
I asked them what modem they would send me and they would not tell me, so I got whatever piece of junk they had lying around.
I have now purchased a Network RAID array with no wireless access and with ~400 mb/s access rates. Yep, really stupid router.
Because of the number of outages, I have to be able to quickly switch from a bridge connected modem, Westel 6100) to one that is connected in direct mode, a Westell 2200 It's almost easy, but not quite, since the equipment is up in the rafters in the laundry room. The DSL cable is commercial terminated CAT5, which is rare. The modem is within 6' of the NID.
Plans include, the ability to switch the DSL line with a switch with positions for Modem #1 (Bridge), Modem #2(Wired), #3(RJ11 – Normal wiring) and #4: RJ-11 (Reverse wiring) and moving the direct connect jack for easy access. In any event, testing with the DSL modem at the NID is the gold standard.
In progress, is a 48 port Gigabit patch panel for phone and Ethernet, A separate 24 port RED patch panel will be bridged for phone.
I have already upgraded my network infrastructure to include a UPS for the network infrastructure and POE (Power over Ethernet) for the DSL modem. The UPS backup does not backup a repeater although it may in the future.
Now, let's go back to this seeming innocuous billing change.
So, this constant having to access the modem in the alternate configuration and a medical condition (migraines) that makes it hard to think clearly. So, in one of these episodes, I placed my laptop on top a container that was soaking laundry.
So, the LCD screen has to be replaced at $300 and the battery had to be replaced. Then the Ethernet cord to the modem got pulled and caused the laptop to fall on the floor. It worked for a few weeks and then suffered an UNRECOVERABE hard drive crash.
During this time frame, in fact over a 2 day period. My mom ended up in the hospital and to a rehab facility. My car ended up staying in the shop for a few days because of parts unavailability. My hard drive crashed and their was water in the basement. I don't have time for this.
Recovery would have cost $2004.00, if it were possible. I only have a drive image from 2011 which I have yet to try to use. I' now running UBUNTU Live rather than Windows 7 Pro. Some of the very important stuff was backed up on Flash, but a lot of stuff is gone forever.
Plans are to contact the billing office and the attorney general's office in the state where billing questions need to be resolved.
The last outage, fixed on July 27, was flagged as a phone outage by Verizon, when 18 routers supposedly died. 18 routers suspiciously means that they they were not adequately protected against surges. Verizon should look at the way DelMarVa Power reports outages: see: Delmarva, Put the usual World Wide Web Prefix and the COMercial domain suffix
For god's sake, quit making the website circular. I though Yahoo was the expert in that. I never visit Verizon's website unless there are problems. I mistaking thought I could find outage information, say using my phone's browser. This time I had to purchase service from CLEAR internet to ride me through this fix.
I know, you can't fix stupid and you can always find a better idiot. Comcast is looking more attractive.
Compensation of or my loss I will probably never get, but maybe with the help of the attorney general I can get the billing fixed. I do have power of attorney. Now, of course, the name the Verizon Website addresses me as is not right on this forum.
All, basically because of Verizon's unreliable network, incompetent people and the lack of maintenance of copper lines. The problem is, “We have little choice”. Currently, we need traditional land-line service to support an Emergency Response system. It's unclear whether digital phone lines support Faxes and alarm monitoring reliably.
I'll bet that there is NO WAY to tell Verizon if a service address as special needs like Emergency Medical reporting via phone or Internet, so that priorities for repair can be done properly. Utilities have that capability. Those ares with people with oxygen generators or other medical equipment get a higher priority,

That should not be happening. I sympathize with both of you (you and the the person who strated this thread). That sounds like the reason I would never want Dish.
I am fortunate that my service with Verizon Fios has been very reliable and that I haven't had too many issues over the years. But don't get me started on Verizon Wireless. I am through with doing any more business with them once my cell phone minutes run out. I love it when they say they have done everything the could to investigate such a simple issue with running my debit card transaction wrong and blaming it on my bank, i.e. running it through as a "debit" when I choose "credit" all of a sudden now two times in a row after 4 years of doing it right as "credit". And now they consider the issue closed on their end when nothing has been resolved. That's no way to treat a long time customer and I really felt treated like I was a bother to them. It's not like I ever paid them much money for this pre-paid cell phone service that I have used infrequently but I was really mad at the way they just wrote this off and pretty much told me "too bad". Talk about "customer non-service". It's also very hard to track the number of minutes left on my balance. I'm due for an upgrade anyway. I want to switch to the I-Phone from this flip phone but never again with Verizon Wireless. T-Mobile is way more attractive. Verizon Wireless is not only an entity separatedfrom Fios but it's definitely a much different animal and their customer service has really gone downhill. When you're treated like they don't care, it's maddening.
My customer service experience with Fios overall has been far superior to that most of the time. My setup is simple and even though there are some people who will inevitably complain about anything just to vent, I definitely believe at least some of what is posted here. And switching TV, phone, and Internet providers is a lot more involved than switching a cell phone provider.

Re: Lawsuit against Comcast for fraud & breach of contract

Does anybody know of a lawsuit against Xfinity or Comcast for breach of contract. Here is a list of my complaints I sent to Comcast:. 1. Your agent who installed my Internet and telephone stole a diamondand sapphire ring that was once appraised at $8,500. I can't prove it,but he's the only one who has been in my house since I last wore it. 2. My voice mail worked at first, but I started getting messagesaying "Sorry, we cannot open this web page." I wish I had printed out all the chats I had with your service department because I spent at least 24 hours total: chattingwith several persons over a period of two weeks or so. None of them could fix this problem. 3. Not only did I lose my voice mail, I lost missed calls, answered calls, and the ability to block calls. 4. At first I could get messages from my telephone. Now I can't. 5. Apparently, your security is nil, since someunknown changed my password. I live alone so theydidn't do it from here. What else are you allowing unknownsto do to my account? 6. Because I have to hold half an hour to reachyour service department, it tells me you have plentyof service problems. 7. You disconnected my speaker phone. 8. Maybe I should have listed this first because it isof upmost importance. Comcast will not let myanswering machine answer my calls. I am old and crippledand cannot get to it before it answers. At times it doesn'teven allow the phone time to ring. 9. Over the last two days I have spent a total of almost14 hours on chats and phone calls to Comcast aboutmy problems. I chatted until my chat quit working. Now I have to rely on the telephone. 10 I have to go through all my problems beforethey say I need a level 2 technician. I get disconnectedand have to call back, go through all their menus and get level 1again who says they can help me. When they finishedhelping me, my Internet Explorer wasn't working with all myfavorites. I use AOL free e-mail, which quit working. 11. I get popups all the time, although my popup blocker is on. There are other problems that I can't recall at the moment. To sum it up, nothing I bought works. Since Comcast cannot, or will not, live up to their endof the contract. I do not feel obligated to live up to mine. I tried calling your legal department and they wanted it inwriting so here it is. Send it to them. I am stopping my automatic billing. Just for the record, I am printing this in case my saved mail disappears. When I changed to Comcast/Xfinity, people warned me I would have problems. I can see from your many complaints that they were right. I should have listened. Sylvia

1) File a police report about your ring, make a damage claim to Comcast and make a claim on your home owner's insurance if you can.
2) Back in March of 2013, the US. Supreme court essentially killed class action suits against companies like Comcast. (Comcast Corp. v. Behrend )
3) You can sue Comcast if you like, but be aware of the Binding Arbitration clause in the Residential User Agreement (See #13). If you didn't op-out in the first 30 days, you agreed to not sue Comcast to settle disagreements.
4) You can elect to resolve your dispute through arbitration. You may open a case with the American Arbitration Association - Case Filing Services, 1101 Laurel Oak Road, SUite 100, Voorhees, NJ 08043, 877-495-4185
5) You might consider a complaint with your franchising authority. A franchising authority is the local municipal, county or other government organization that regulates certain aspects of the cable television industry at the state or local level. The name of the franchising authority may be on the front or back of your cable bill. If this information is not on your bill, contact Comcast or your local town or city hall.
6) You really don't want to deal with Comcast's legal team, you want to deal with Corporate Customer Service. Customer Service is there to help you, the legal team is there to protect Comcast.

Phone number for comcast

how do i get intouch with comcast about a claim for damage

Just call and tell the phone rep you want to file a damage claim. 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)

Outside Damage to your equipment

I have reported outside equipment damage to Customer Service and received confirmation that a Construction crew would inspect the damage on Wednesday, July 23, 2015. At this writing, there has yet to be any activity in making the needed repairs. I am not experiencing any technical interruption of services but the condition of the outside service box is in a dangerous condition and requires some minor reconstruction.

Lpc3417417 wrote:
I have reported outside equipment damage to Customer Service and received confirmation that a Construction crew would inspect the damage on Wednesday, July 23, 2015. At this writing, there has yet to be any activity in making the needed repairs. I am not experiencing any technical interruption of services but the condition of the outside service box is in a dangerous condition and requires some minor reconstruction.To get a better response from Comcast, try this: Send an email to:
[email protected]
Include all of your information, full name, service address, phone numbers where you can be reached easily, as well as the phone number associated with your account, your account number, and details about all the issues you have been having. Also include a link to this post.

Damage to the property

My house was struck by lighting and fried all my electronics with the anguish of having this type of damage along with damage to the comcast equipment the technicians came to the house and supposed to be the savor but instead they have xaused more damage than repairing. The technician went into the attic and stepped on the pipe for the HVAC but said nothing so months later we have this huge leak in the ceiling that is growing black mold. My husband went up and saw that the pipe was broken which the cable is next to the HVAC so now we haven't had AC in the house with high humid temperature that is uncomfortable and with black mold growing that is deadly. Now we have to still wait until someone comes out to fix the problem and along with that they lied and said I had all movie channels when I set up a two yr agreement. Now I called comcast and spoke to Cedric with employee number 9I- I was getting very upset cause he is constantly asking questions when I kept requesting a supervisor than wants to shuffle me over to the side and I said to him I HAVE DEADLY BLACK MOLD GROWING ON THE CEILING which my son is allergic to but he wanted to feel good about himself by getting me off the phone instead of putting the supervisor on the phone. And to tell me she would call me back and I still haven't received a call back.

There were 40 views but no response and still no phone call from the supervisor.TPATTEN wrote:
My house was struck by lighting and fried all my electronics with the anguish of having this type of damage along with damage to the comcast equipment the technicians came to the house and supposed to be the savor but instead they have xaused more damage than repairing. The technician went into the attic and stepped on the pipe for the HVAC but said nothing so months later we have this huge leak in the ceiling that is growing black mold. My husband went up and saw that the pipe was broken which the cable is next to the HVAC so now we haven't had AC in the house with high humid temperature that is uncomfortable and with black mold growing that is deadly. Now we have to still wait until someone comes out to fix the problem and along with that they lied and said I had all movie channels when I set up a two yr agreement. Now I called comcast and spoke to Cedric with employee number 9I- I was getting very upset cause he is constantly asking questions when I kept requesting a supervisor than wants to shuffle me over to the side and I said to him I HAVE DEADLY BLACK MOLD GROWING ON THE CEILING which my son is allergic to but he wanted to feel good about himself by getting me off the phone instead of putting the supervisor on the phone. And to tell me she would call me back and I still haven't received a call back.

"Drop wire" Damage claim from CRM

:We received a bill from CMR, company hired by Verizon for managing its property claims, for $307 for the damage to the fiber optic cable from regular normal lawn maintenance. Claim # NJPR152343;date of damage/discovery 06/13/2015. Technician from Verizon promptly put a new cable on a ground, without even mentioning of any possible charge from Verizon, as the original cable was buried barely 2”deep under the ground. According NEC 830.47 underground broadband communication cable without safety conduit must be installed at least 18” deep and with conductive tape above. Also, check FOA standards, instructions and manuals, like Drop_Const_manual_CO_107145 (p26). In numerous published on this board cases the same story reappeared every time with a complaint on a bill from Verizon for damaged cable that was buried only 2-3”deep. If it was a systematic violation, why we, customers should be responsible for Verizon's own mistakes from the past 'gold rush' era of expansion? Years ago, not only the cable was buried with the code violation on our property, our main septic line was cut through: basement and first floor were flooded with the sewage ..Are there any improvements nowadays? New cable with conduit was installed, breaking through 4 underground irrigation lines… And yes - this time we are expecting a refund for damage repair from subcontractor. And should I mention that in all 3 fiber optic cable underground installations on our property we were never notified ahead of time when the work will be done.

Hi epoe1,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

"Drop wire" Damage claim from CMR

:
We received a bill from CMR, company hired by Verizon for managing its property claims, for $307 for the damage to the fiber optic cable from regular normal lawn maintenance. Claim # {edited for privacy};date of damage/discovery 06/13/2015.
Technician from Verizon promptly put a new cable on a ground, without even mentioning of any possible charge from Verizon, as the original cable was buried barely 2”deep under the ground.
According NEC 830.47 underground broadband communication cable without safety conduit must be installed at least 18” deep and with conductive tape above. Also, check FOA standards, instructions and manuals, like Drop_Const_manual_CO_107145 (p26). In numerous published on this board cases the same story reappeared every time with a complaint on a bill from Verizon for damaged cable that was buried only 2-3”deep. If it was a systematic violation, why we, customers should be responsible for Verizon's own mistakes from the past 'gold rush' era of expansion?
Years ago, not only the cable was buried with the code violation on our property, our main septic line was cut through: basement and first floor were flooded with the sewage ..
Are there any improvements nowadays? New cable with conduit was installed, breaking through 4 underground irrigation lines…
And yes - this time we are expecting a refund for damage repair from subcontractor.
And should I mention that in all 3 fiber optic cable underground installations on our property we were never notified ahead of time when the work will be done.

Hi epoe1,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Cannot even detect AE signal? Comcast Vonage AE config

Just received my Airport Express. Thus far, no luck installing it. My basic configuration is: Linksys cable modem (Comcast); connected to it is a Vonage Phone adaptor router (Linksys); attached to that is the AE base station.
Have tried the normal trouble shooting: shut down everything and restart from cable modem after several minutes; unplugged cordless phone, rebooted MacBook. Bypassed Vonage router and plugged in directly to cable modem router. No luck thus far. Comcast will not provide any support; Vonage said it would work if connecting the AE after their phone adaptor router.
Any ideas? I was hoping to plug in and have it show up. LIghts are blinking on the base station when plugged in. Middle light on now but not side lights.
Do I need to further configure on of my routers?
Oh, I did pick this up on eBay. So there's a chance it got damaged shipping or is not working. Perhaps I'll try it out on our office network.
Thanks in advance.

PS I can pick up a signal now with iStumbler. But using Apple's own software, I am unable to set up the proper configuration.
The setup assistant cannot detect the new base station; using configure existing base station, I can't get the password/security working properly. Tried fiddling under System Preferences>Network, but that failed me, too.
I'm running the ethernet cable through the base station now. So it seems properly connected to the phone adaptor-router and cable modem.

Verizon killed my front lawn

I just replanted my lawn 2 weeks ago and the contractors putting in fios for the neighborhood destroyed all the new grass today as well as a big track of remaining healthy lawn. I can't ask for help through the Contact Us website since I'm not a Verizon customer and there is no option in the decision tree for property damage. Is this how Verizon does business?

Sorry sir, but even if you were a Verizon customer (as I am) . The trouble reporting system is designed to make one psychotic. CHECK THIS OUT! Verizon severed my irrigation pipes (2)
Verizon (VZ) installed my residential cable. The cable installer (different then the system installer) reported that he severed 2 irrigation pipes but not to worry , "I have repaired them". Now it happens that I was not using the irrigation sytem at the time so I had no way to check since it would incur a system blow out the following Fall. This Spring I had the system turned on and....yes the broken pipes had not been repaired, I went through the trouble reporting schema and got a trouble Ticket Number. A subsequent follow up revealed the ticket was closed. I got a 2nd Trouble Ticket number and have not been able to check status WHY? I don't know. Now Check this! If your ticket has a character o or 0 it is in jepordy, I received my number by email and in the heading it appears as {edited for privacy}: here is cap O and here is tne number 0. This has the effect of rendering at least half the trouble tickets (containing an O or a 0) dormant or scrapped. A ticket may be cancelled without notice.
I was promised a call from a real live person and now it has been 22 days ..I'm still waiting.

Internet, Tv and phone issues Comcast cannot solve

We've had poor internet service from Comcast for 6-8 months. It has been getting progressively worse and then our phone service (Comcast) started going out. Sometimes the internet would be 45mps download, and for no reason it would drop to 2 or less. On July 4th, the tech came out as internet and phone were out. Original tech missed the appointment window, so new tech was 1.5 hours past latest scheduled time. He replaced the modem and an inside splitter. Same issues. New tech a week or so later. Changes modem again. Tells me that he knows he'll be back, that our area has "some major issues" going on and they cannot figure them out. He recommended X1 Platform and says that maybe that will help. Order X1. Tech says that cable connection has a broken connecter, replaces it. Next day, cable freezes and internet goes out. On Friday, Comcast doesn't show up for scheduled appointment. I called and was told that there was a service outage in our area and that they send techs to fix that, which should fix our issues. Why didn't they call me so I could go to work instead of waiting? "Oh, they should have, we understand your frustration, we're sorry." Talk to Serge, a manager, and tell him that it's still not fixed. Sent a new tech today. Said cable from street to home had serious issues and that cable from outside to in the home was damaged and had water inside it. He also made reference to our area having issues. When he leaves he states that his reading is "green 2", which is good, but not as good as green 0. Also said that we were red-12 when he arrived. Went to close the ticket and said that it couldn't be closed as there is another outage in our area and said that it is a mainline issue. Hard wired connection is now less than 3mbps....always happens between 7-11 PM. Has anyone else had these issues? I feel like telling Comcast to refund my last six months and switching to an alternate provider. Anybody else been thru this?

Hello Brian49341,
I apologize for the inconvenience this has caused you. I have sent you a private message to further assist you.
You can click on my name (Comcastcares) and click on "Private Message Me”.
At the top of each Forum page you will see a small envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The gray envelope icon will have a number next to it if you have any new messages waiting.
To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
http://forums.xfinity.com/t5/Billing/Price-increas/m-p/2542019

Unable to load the project. latter is probably damaged or contain outdated elements

any one can help me with this probleme

Hi,
I am the one with the problem wich kaderdz exposed. Sorry for my English writing, my first language is French!
I still have the same problem and some of my projects won't open (months of work...).
The few projects that opens are kind of weird : only one chanel work in the audio, and the "title" window has also change. Here are some screen shots of what happens :
message 1:
message 2 - translation : impossible to charge the project. It is damage or contain obsolet elements :
message 3 :
title window :
I would be so grateful if you can solve the problem. It's a lot of work!!

Why does COMCAST work so hard to prevent me from taking advantage of MOCA/XB3?

I apologize in advance for the length of this post and its frustrated tone but I've spent so much time and effort trying to accomplish something that should have been quite straightforward with COMCAST but which has left me with a very biter taste in my mouth. I hope to get the attention of other concerned COMCAST customers in similar situations and the ears of people at COMCAST who can make a difference and change their current misguided policies and business models around MOCA. I also vent because of the long standing vexing problem of not being able to get the full use of the XFinity Internet I've been paying for every month for the last thirten years despite the recent availability of standardized network distribution technology in the form of MOCA 2.0 which is advertised by COMCAST as a feature of multiple versions of their latest Wireless Internet Gateways which customers are paying for but yet unable to utilize. See: http://www.cedmagazine.com/news/2013/04/comcast-bows-faster-gateway-doubles-speeds-on-2-data-tiers In a blog post on Comcast’s site, Rob Slinkard, senior vice president, product management, communications and data services, wrote that while data tiers have increased their speeds over the years, thanks in part to DOCSIS 3.0 deployments, in-home wireless gateways aren’t always capable of passing those faster speeds around a home. Coupled with the plethora of devices in subscribers homes, an inefficient wireless gateway can be a chokepoint in subscribers’ home networks.
“Today we are launching a new device that solves this problem and creates the fastest in-home wireless network available anywhere in the U.S.,” Slinkard wrote. “The new Xfinity Wireless Gateway includes the 5.0 GHz radio frequency. This new frequency is being used by many of the latest consumer electronic products (like the iPhone 5, iPad 4 and Kindle Fire HD) and results in better speed and performance from connected devices.
“It also has been built to a new standard (MoCA 2.0), which allows the device to leverage a home’s existing coaxial cable network to create a faster and more efficient network of connected devices within the home.” It has been several years since I started this troublesome journey to extend WiFi/Internet access to my living room. My Comcast cable modem/eMTA and wireless gateway is installed upstairs on one side of my home and no matter what Wireless AP device or technology I use I cannot get a strong WiFi signal downstairs especially in my living room, kitchen and dining room where a majority of my Internet access takes place. In particular, my phones and tablets sometimes drop off the WiFi network due to dead-zones and I'm unable to successfully stream any movies at even a low 2-3Mbits on my media center or streaming devices, sometimes even for home movies stored on my personal server upstairs which is connected directly to the COMCAST Wireless gateway at Gigabit speeds. Over the years, I've spent hundreds of dollars on various WiFi access points, extenders, multiple powerline adapters etc.. all to no benefit. Unfortunately my decade-old home was not built with structured wiring and the AC power lines must be too noisy for powerline AV to work any better than WiFi and so I'm stuck with at most 1-3 Mbps of sustained bandwidth from my living room to both my personal media server upstairs and the Internet. This low speed, unreliable Internet access in the center of my home entertainment area is completely unacceptable to me. Then I learnt this year from Comcast's own press releases like the one quoted above in cedmagazine that their newest Wireless gateways (Cisco DPC3939 or Technicolor TC8706C) are equipped with MOCA 2.0. MOCA is designed exactly for the kind of network distribution problem that I have. MOCA takes the Internet/Ethernet and sends it over the already laid down cable/coaxial lines in your home at high speed using the unused bandwidth available on the coax wires. It is standardized and is pretty much plug and play if you have the devices. In theory with MOCA anyone can have a fully networked high speed broadband home relying on just the coaxial wiring that most homes already have. After years of changing my WiFi access points multiple times looking for better coverage, I finally decided to try the COMCAST all-in-one Wireless Internet Gateway and eMTA (Technicolor wireless Gateway 1) but after lots of troubles with poor signal reception, frequent disconnection/drops and faulty DNS configuration that cannot be changed by the end-user, I decided to request a change to the more capable XB3 Wireless Gateway 2 with MOCA 2.0 whole-house networking features. I started a web chat with the Comcast technical representative that worked in the department for gateway replacement. I told her about my WiFi distribution problem and that I already had the Technicolor Gateway and that I needed to get Gateway 2 -- the so-called XB3. She was very quick to tell me that she knew *exactly* what I wanted and had dealt with this before. I went into detail about MOCA, about the lack of MOCA 2.0 adapters available to purchase by consumers and that she should make sure that my replacement XB3 kit came with the necessary MOCA -> Ethernet adapter or MOCA WiFi AP that I would need to extend the Comcast Internet service to my living room. She acknowledged everything, said she was creating notes about MOCA adapter for the dept that would ship out the XB3. I couldn't believe how easy it was to order the XB3 and required MOCA adapter/WiFi AP. I was so pleasantly suprised and impressed by the customer service I thought I had received from Comcast. I made sure to give her the best review scores when the chat was complete and a Comcast survey was presented to me. Later I received a FedEx shipment notice and a few days later I was shocked when I opened the package to see that I had been shipped the exact same Technicolor (non-MOCA) single band WiFi gateway (Gateway 1) which I already had and which I had specifically told the customer support agent that I did not want again. I was shocked at the deception and false promises that I had received from this Comcast customer support specialist. Even though the entire chat conversation was recorded, she had no problem lying to me directly that she was sending me an XB3 when she clearly had no intention of doing so. I later took this unwanted Technicolor Wireless Gateway 1 back to the Comcast store in Auburn WA and there the customer service representative argued with me over and over about MOCA and it was clear that he had no idea what MOCA was or why it is such a boon to anyone who has problems getting WiFi coverage in a home. He also stated that he knew nothing about XB3 boxes and that the Comcast store did not have any and that he couldn't find any information about XB3 in his computer. He also gave me a Motorola HD PVR which he said was newer than the really ancient one I had but which still had component outputs for my older TV unlike the X1 (to my knowledge). A few weeks later, I went back again to the same store and requested an XB3 Wireless gateway 2. This time the customer service agent I spoke to seemed to have some idea that MOCA existed (she said she had it installed in her home) but then insisted that I could not get an XB3 with MOCA *unless* I also ordered an X1 Comcast HD PVR. Also she said that it required professional installation and I would be charged for that even though all I wanted in the first place was just the XB3 MOCA Gateway. I asked her if the XB3 kit came with a MOCA -> Ethernet adapter or MOCA WiFi AP for the living room and then it became clear that she really either did not understand the use of MOCA for network distribution or she was playing dumb. She kept on insisting that Comcast does *NOT* provide any MOCA adapters or WiFi access points to use with the XB3 to extend the home network. Frustrated, I kept on asking her why there was a required bundling of MOCA Wireless gateway with a specific model of COMCAST DVR that I didn't want and she just insisted that was the way things had to be done. I also explained to her that I had an older Plasma TV without HDMI inputs. She finally went to talk to her supervisor and came out with a XB3 and an X1 HD DVR. I didn't want the X1 but I was very eager to get a chance to use MOCA to allow me to use my Comcast Xfinity Internet reliably downstairs. I figured that perhaps the the new X1 PVR had a built-in MOCA client and an Ethernet port with which I could use to plug in my own WiFi access point and thus have both 100% signal strength downstairs as well as high bandwidth hardwired network link backhaul upstairs back to the XB3. Last night, I finally installed the XBR3 after multiple false starts with the device sometimes refusing to complete activation or losing complete connectivity to my hardwired PC, turned on MOCA (which was disabled by default) and then tried to install the X1 DVR but suddenly discovered at 1AM in the morning that the X1 really didn't have any component outputs. There was no way to hook it up to my TV. Anyway, I wanted so badly to get MOCA as a network extender working that didn't care at that point about the TV and just wanted to make sure that the MOCA worked. The XB3 upstairs said that it detected 2 MOCA devices in my home, everything looks good although it would have been nicer if the XB3 detailed what devices were connected via MOCA and perhaps what version of MOCA they were using. Anyway, since I could not see the X1 screen on my TV or perform any setup I may have needed to do to setup MOCA on the X1, I gave up with that and tried the older non-X1 Motorola DVR (DCX3501M/MOR200BN) which some googling showed that it too actually supported MOCA (see http://www.engadget.com/2010/05/11/motorola-rolls-out-the-latest-hd-dvr-the-dcx3501-m/) as well though it was not an X1 model. I setup the Motorola DVR and after it was activated, I plugged the media center into the the back of the Motorola DVR's ethernet port. The media center showed that it was trying to acquire an IP address but no matter what it could not succeed. I called up COMCAST technical support again. It was 1:30AM. As usual the technical customer service representative had no idea what MOCA was and couldn't even clarify if it was possible to connect my streaming media device into the back of the Motorola DVR using an Ethernet cable and get Internet access that way via MOCA. In all my encounters with COMCAST support personel so far I've noticed that they all claim to know what MOCA is but yet keep on saying things that demonstrate clearly that they have no idea what it it is, how it works, why a consumer would want to use it for network distribution and most shockingly have no idea whether or how MOCA home networking is supported by Comcast products. This representative insisted over and over that I needed to setup a truck roll appointment for a technician to help me troubleshoot my MOCA/DVR issue but yet she would not clarify the simple question about whether COMCAST supported the use of the Ethernet port on the Motorola DVR to provide Internet access to begin with and she was not willing to pass me on to a support person who knew what MOCA was and how it was supported by COMCAST. What was the point of staying at home to wait for a technician to troubleshoot a device scenario that may not even be supported by COMCAST to begin with? Are all these COMCAST technical support representatives not even trained on the products that COMCAST is selling/installing in our homes? Why are they all clueless about MOCA technology even though COMCAST itself touts this feature in every press release about their new Wireless Gateways? The very unhelpful customer service agent rudely transfered me to another number without any warning, the number had a recorded message saying nobody was available and then hung up on me. Now, that is the kind of customer service I'm used to from COMCAST. I spent the next 30 minutes googling Comcast X1 DVR to figure out if any of the new ones supported component outputs and ended up learning more than I wanted to about Comcast RNG reference designs, X1/X2 software and finally the important fact that the Comcast X1 HD DVR has two variants manufactured by two seperate companies PACE and ARRIS and that one of the variants by PACE has on-board component outputs. That is the X1 DVR that the local Auburn store support person should have given me after I had told her that I did not have HDMI inputs on my TV. It was 2:30am. This morning I called up COMCAST technical support again and the representative I spoke to was quite helpful at first with helping to determine that my Auburn COMCAST store had a dozen+ units of the X1 DVR with component outputs. He also gave me a free 90days HBO due to all the time I've wasted driving back and forths to the Comcast store and getting/returning products, which was nice although I usually don't watch premium cable channels or much TV anyway; but still an appreciated gesture. Now that I was going to get an X1 DVR that would work with my TV and which I had reason to believe had on-board MOCA for Internet access, I asked the tech support representative if COMCAST did not sell or rent a MOCA 2.0 -> Ethernet adapter or WiFi AP, how was I going to use this X1 to extend the Internet downstairs for my mobile devices and to my TV for streaming movies? That simple question seemed to unnerve him for some reason. Once I got into this questioning about MOCA it was deja-vu all over again. He claimed to fully understand MOCA, claimed that the X1 used it to access applications and the Internet but insisted that I need to have a truck-roll again to my home from the Wifi experts to "troubleshoot" my WiFi distribution problem. Geez. I'd already been through these unreasonable conversations before multiple times! I tried to explain that I did not want or need any truck roll (more importantly, I'm not taking a day off work to wait for a house visit). I didn't need someone to troubleshoot something if the support personal himself doesn't even know if it is supported to begin with. While trying to explain that all I was asking for was an answer if the X1 exposed the Internet via it's rear Ethernet port or how otherwise I was supposed to access the Internet via the MOCA coax outlet, the line was dropped. Again, the typical COMCAST customer support. I've done a lot more research on MOCA and COMCAST and my thinking now is that the possible reason why COMCAST goes out of its way to make it very difficult for consumers to deploy MOCA whole house networking using its gear and why every single one of their representatives I've spoken to about MOCA home networking have acted very antagonistic towards that topic is because COMCAST does *NOT* want customers to learn about or utilize MOCA for whole house networking unless they are using a locked-in MOCA that works only with COMCAST proprietary video on demand, DVR/Cloud-DVR and other closed ecosystem multimedia entertainment products. Basically, a COMCAST customer who can have easy high speed broadband wired and wireless access in every room of their house via MOCA 2.0 is also a customer that may be tempted to start using over-the-top Internet television, streaming and entertainment services such as Amazon Instant Video, Dramatize, DramaFever, Crackle, HBO, Hulu, myTV, NetD, Netflix, NowTV, Qello, RPI TV, WhereverTV and Chromecast that are not controlled by COMCAST and which COMCAST makes no extra money off of you when you do it in every room of your home due to the power of MOCA and the accessibility of COAX conenctors in most rooms of most homes. Basically COMCAST touts MOCA 2.0 and puts it into their latest Wireless gateways, DVRs and set top boxes not to help their customers easily have high speed whole house inter-networking but ONLY for the purpose of exploiting your in-home COAX wiring for their closed multimedia services like AnyRoom DVR etc.. That is why they allow their X1 and other DVRs and set top boxes to access the Internet via MOCA but then disable the rear ethernet ports so that your own entertainment streaming devices cannot also make use of the fast broadband connection. That is also why some of the COMCAST employees I've tried to get help from have stated in no uncertain terms that COMCAST will not sell or rent to me any device that allows my own devices to access the high speed MOCA 2.0 broadband connection that I pay for every month with my Xfinity Triple Play and Wireless Gateway rental fees. Look right here where COMCAST explains the benefits of the two main Wireless Gateways it rents to customers: http://customer.comcast.com/help-and-support/internet/wireless-gateway-compare/For the Wireless Gateway 2 which I'm currently renting from them, COMCAST clearly marks out that this Gateway offers "MOCA". COMCAST then explains what MOCA is:
"MoCA: Multimedia over Coax Alliance. MoCA is a universal standard for home networking over the in-home coaxial cable. MoCA can be used to extend the Wi-Fi range of the Wireless Gateway 2, using a Wireless Ethernet Coax Bridge (WEC." Note though that COMCAST refuses to sell or rent you that Wireless Ethernet Coax Bridge to make use of your spanking new MOCA. At least that is what several COMCAST technical and support persons have told me. That document above though, is a COMCAST document aimed at current and future customers and it clearly explains the benefits of MOCA. But yet I'm supposed to believe that out of the six or so COMCAST technical and customer support personel I've spoken to about MOCA not a single one of them knows about this obvious purpose of MOCA and that they all refuse to rent or sell me equipment that allows my own devices to use the high speed MOCA broadband Internet that their own devices such as the X1 can access inside my home? I'm also supposed to believe that it is a coincidence that COMCAST spends the time, effort and cost to build in MOCA 2.0 into their DVRs and settop boxes but then blocks access to make use of it via the Ethernet ports on all their MOCA capable set top boxes and DVRs? These devices are all rented by COMCAST and they charge hefty monthly bills for it but then they disable my full use of the technology which I've already paid for? Finally, I wanted to find a store where I could buy my own MOCA 2.0 Wireless Ethernet Coax Bridge or MOCA compatible Wireless Access point in order to bypass COMCAST's blatent attempt to monopolize MOCA wholehouse broadband for just its own entertainment services. I couldn't find any ! It turns out that not a single manufacturer of MOCA 2.0 products (head-unit or adapters) will agree to sell any directly to a consumer - all of them will only sell to large ISPs and Cable companies like COMCAST. This makes absolutely no sense for such an important consumer technlogy. Imagine if all the Wifi AP and Cable Modem companies decided that you would not be able to buy their products and they would only sell to giant monopolistic companies like COMCAST that require that you indefinitely rent these devices and also insists on crippling them as well to remove basic functionality that the manufacturers had already built in for the benefit of the end-user? But then I thought back to the commotion a few months ago where people were buying the Cisco DPC3939 (ie, XB3) Wireless Gateway with MOCA 2.0 and having it activated without having to pay the ridiculous unending COMCAST rental fees and how quickly COMCAST acted to ban activation of Cisco DPC3939's that were purchased outright by customers by suggesting without any proof given whatsoever that the customers must have purchased "stolen" goods. How much does COMCAST make from overcharging so many customers for so long for "HD" DVRs (separate charge for DVR, separate charge for HD ability in 2014??), settop boxes, cable modems, eMTA etc..? I calculate that almost since the entire time I've been signed up to Comcast for Television in 2004, I've paid them at least $200/year for the right to use a slow, buggy and primitive 1080i 4:3 aspect ratio HD DVR with 250GB hard drive. Over ten years, I've paid COMCAST more than $2,000 for a device that I still don't own and has never offered anything to me but which I was forced to rent and use because COMCAST fought and lobbied during the late 90s and early 2000's to ensure that other companies could not make and sell consumer purchasable devices that were able to access the cable content I had already paid COMCAST for. Today, a 1 Terabyte hard drive along with a compact system able to both play & stream 4K UHD TV, install apps, play games and designed much better than anything that has ever come out of COMCAST costs about $200 to $300 in total at retail. COMCAST and other cable companies ensured that the burden of CableCard and restrictive licensing and usage rights and the complexity of the associated industry crypto regulations would kill off innovative products like Microsoft Windows Media Center which despite all its great features was unable to access Digital cable channel content especially as COMCAST started vigerously encrypting every single channel on their lineup -- even the usually free-to-air channels like ABC, NBC, CBS, PBS etc.. Never mind the extra $5 to $10 they charged you a month to "rent" a single cable card that allowed you to only watch or record one Digital cable channel even though their own Cable company DVRs and set top boxes did not require the additional rental of cablecards to access digital cable via two or even five channels. This was all to cripple competing 3rd party devices while giving an unfair advantage to their own crippled products. I've come to believe that the situation with the inexplicable crippling of MOCA by COMCAST is no different. COMCAST is going out of its way to lock out 3rd party television-like services, devices and streaming applications from using the whole house MOCA 2.0 broadband Internet that is made possible by their XB3 Wireless Gateway and the coax cables that *I* paid to be put into my own home even if it means cruelly denying *all* their customers a very elegant and cost effective solution to the common problem of poor WiFi Internet coverage in homes. Finally, as the last persuasive piece of evidence supporting this belief that COMCAST is actively working to prevent its customers from using MOCA 2.0 because it does not want them to have the *choice* and *opportunity* to access reliable Internet TV-like multimedia not purchased from or controlled by COMCAST, I refer you to the absurd mandatory bundling of the COMCAST XB3 MOCA 2.0 Wireless Gateway with the COMCAST MOCA 2.0 X1 DVR and Cloud based Entertainment device. Clearly COMCAST wants you to pay for and rent their own substandard Television streaming/DVR device even if you don't want it and prefer to use something else with better design, reliability, quality and content. They want to tax you every month for using the Coaxial cables that you paid for in your own home. It seems to me now that COMCAST believes that the great advance of MOCA 2.0 is soley a benefit for their bottom line a sole benefit to themselves of extending their broadband high speed Internet access monopoly into the market for streaming/online video services even if it is at the expense of providing a quality whole-house Internet service and associated devices and accessories that meet the needs of their numerous customers.

Among the alternatives not mentioned... Using a TiVo DVR, rather than the X1; a Roamio Plus or Pro would solve both the concern over the quality of the DVR, as well as providing the MoCA bridge capability the poster so desperately wanted the X1 DVR to provide. (Although the TiVo's support only MoCA 1.1.) Just get a third-party MoCA adapter for the distant location. Why the hang-up on having a device provided by Comcast? This seems especially ironic given the opinions expressed regarding payments over time to Comcast. If a MoCA 2.0 bridge was the requirement, they don't exist outside providers. So couldn't the poster have simply requested a replacement XB3 from the local office and configured it down to only providing MoCA bridging -- and perhaps as a wireless access point? Comcast would bill him the monthly rate for the extra device, but such is the state of MoCA 2.0. Much of the OP sounds like frustration over devices providing capabilities the poster *thinks* they should have.

Comcast Damaged my lawn

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