Complaints from customers
Hi all,
We have two big complaints from our customers concerning the checkout process.
1: Netpoint will not let the customer continue until they have labeled and saved their address information. Some customers don't want to save this information. They just want to checkout. Sort of an "express checkout". Is there a way to do this?
2: On the billing page after you pick a payment method and fill in all the information, you have to click the "add" button to associate that payment with the order. Can this be incorporated into the "continue" button some how?
Thanks,
Jim
The add button is replaced by a continue button in the web tools 2007 version
The address label is required by B1
Similar Messages
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Error while posting Incoming payments from customers
Hi Experts,
when i am trying to post Incoming payments from customers in F-28,The payment difference amount is Rs 5.
while simulating the following error
"TAX CODE C2 FOR COUNTRY IN HAS BEEN DELETED OR INCORRECTLY CHANGED"
MESSAGE NO.FS201Hi,
OBZT just controls the display of the various tax codes in the drop down list if MIRO/ FB60 etc.
You need to maintain the atx coe correctly in FBZP. Go to FBZP and in this tax code and check whether the tax rates etc. have been defined correctly for it.
Regards,
SDNer -
How to replicate a complaint from ECC IS-M 6.0 to SAP CRM 7.0
Hi Media Experts,
I have a request from my client in whom I have to create a Complaint based on a R3 Media Object (Subscription Order), and then allow editing this complaint in SAP CRM.
I have already reached the first part. Over and done with a transaction launcher, I'm displaying and editing the Subscription Order from my CRM User Interface (but in R3), and I created complaints starting from the Order position as the requirement.
Now, I need to replicate these complaints to CRM in order to update and edit these documents for the case the client call again and the Media IC Agent wants to search for this complaint.
The question is: Could I replicate these complaints from R3 to CRM? In case of I yes, what would be the best CRM object to mapping my R3 complaint? And last but not least, the replication must be done through some middleware customizing?
I appreciate any approach.
Thanks in advance,
NicolasHi Prashant,
Thanks for the reply.
The reason why I won't create my complaint in SAP CRM is because I don't have the Subscription Order Object in CRM it is in ECC Media instead.
As I creating that complaint in reference to some positions of the Subscription Order, in case I create it straight in CRM I'm not allowed to do some validations regarding to dates, and existence, information that is only in ECC.
For instance, I have the requirement to make a complaint regarding to the delivery of the newspaper, for the case where the client did not receive it. To validate the days in which the client is subscribed, I have to contrast information with the Media Order, because that information isn't in CRM.
Thanks in advance,
Edited by: Nicolas Cabral on Nov 10, 2011 2:31 PM
Edited by: Nicolas Cabral on Nov 10, 2011 2:32 PM -
Free issue of materials from customers .....
Experts pls help.
In one of our client projects, client receives the Free issue of materials from customers and consumes the same in the projcet and deliveries the end product.
How treat the free issue of materials in FICO , MM , SD,PM modules during the config?hi
pradeep
In the senario first u will get the material from the vendor as a non valuvated material this is MM part wher they will update this material as anon valuvated material .
(material will be upadated in material ledger)
after that it will go for plant for production purpose WHER PP CONSULTANT will run MRP and maintain BOM and as a FICO consultant u have to run costing run FOR THAT
AFTER all the costing run u have to update the price in material finished good.
after that SD pepole will maintain the pricing procedure before delivering the good to customer wher they will menstion profit margin based on condistions.
afetr that BILLING wher u will get all the accounting,pa doc, controlling documents.
the particular material wich u are using is anon valuvated material for our production of FG not for customer. -
E. They are getting material from customers. This while receipt will be non
Hi Friends,
1. They are getting material from customers. This while receipt will be non valuated. But they want to avail CENVAT on this.
2. In some times, Supplies from customer are delayed.So they are adjusting this against their stock.and after recieving, they are taking back their stock.how this can be mapped?.Hi JPAnnett
I can investigate what has happened for you.
Send me an email using the contact the mods link in my profile you will find it in the section 'About Me'.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
Table that records - "Payments from Customers" in R3
Gurus,
1. What is the table in R3 that records "Payments from Customers" in R3?
2. In residual payments how do we track the original Invoice, so that we can report on original invoice and the corresponding Payments, Credits, cancellations etc related to the invoice?
Regards,
KumarYou can get the detials of Open Item from BSID and for Cleared Items from BSAD.
You can execute these table through SE16.
Query the tables with the Invoice number BELNR Document Number, the payment history is given in the fields
DMBT1 Amount
WRBT1 Amount
DMBT2 Amount
WRBT2 Amount
DMBT3 Amount
WRBT3 Amount
In case of Residual payments the original invoice amountis in field WRBTR Amount -
dear all
I have an issue relatted to customers.
When we get down payment from customers we post in F-29 T-code.After this we will transfer to normal open item by doing Downpayment clearing for customer and after this we will do Normal clearing In f-32 against customer invoice.
But here my dought is, is it possible when we get advance from customers at that time only i want clear the downpayment against the customer invoice.Is this can be done only in one T-code.
If so Explain in brief.Hi,
Following is the process for customer invoice & down payment.
1- you receive the down payment from customer & then invoice create for that customer.
2- Create the invoice & then you recive the payment of that invoice.
1-Process
When you recieve down payment and then you create customer invoice you can use the following TCODES & process
a- Clear the customer down payment in F-39 to special GL indicator & then clear the Customer invoice and payment in F-32.
b- you can directly clear the customer down payment and invoice in F-32.
above process are manual clear.
c- if you want to clear automatically, you can do this in F.13 tcode where you can clear Gl, Vendor & customers line item, but first you have to make configuration for automatic clearing, where you can make preferences for clearing Dr & Cr item e.g first you check that both Dr & Cr have same assignment fields if this is true then check both Dr & Cr have same amount if this is also true then system will clear the line items which fullfill the above criteria for automatic clearing.
2-Process
When you create invoice you can recieve payment against that invoice in F-28.
Regards
Abdul Jabbar -
Advance Received from customers is appearing as Debit balance...
Hi All,
Please let me know what could be done for the below issue...
We have noticed an error in our books where the
Advance received from customers is appearing as a debit balance at few business
areas.
Awaiting for responsesHi,
Please note that advance recived from customer should stand as a liability in financial. Advances GL accounts are mapped in OBXR. Will you please tell me complete entry that generated. May be it is a reversed document. Please check it if it is a reversal of an advanced wrongly booked earlier.
Regards -
BAPI for TOCE : FF68 - Posting Incoming Payments from Customers
Hi,
Can anybody provide me if there is any BAPI for the transaction FF68 : Posting Incoming Payments from Customers?
Cheers,
Yash KHi,
OBZT just controls the display of the various tax codes in the drop down list if MIRO/ FB60 etc.
You need to maintain the atx coe correctly in FBZP. Go to FBZP and in this tax code and check whether the tax rates etc. have been defined correctly for it.
Regards,
SDNer -
Hi All,
I would like to know if there are any standard reports in AR which provides collections received from customers
categorizing in a logical way..?
( eg. based on the type od payment or Payment GL Account it is posted to )..?
thanks,
nehaHi,
Please check with these reports.
S_ALR_87012177 - Customer Payment History
S_ALR_87012178 - Customer Open Item Analysis by Balance of Overdue Items
Thanks
Prasada -
" Returns from customers" process
I want to create inspection plan for " Returns from customers". In this case what should be the task list usage code?
Regards,
VemulaHi
Vemula
Task list usage is 4 for Return for customer
Regards
Sujit -
Returnable packaging from customers
Hi,
how Returnable packaging from customers is handled in sd module... in sales order, delivery.... etc.
could someone explain with the help of a business scenario with config.
regards
sachinHi..
When you sell goods to a customer, you may send the goods in returnable packaging. During sales order processing, you simply enter the returnable packaging as an item in your order. You can process returnable packaging either as main items or as sub-items. For example, if you sell drinks in bottles and want the empty bottles to be returned, you can enter the bottles as sub-items for the drinks in the sales order. The item category group LEIH must be assigned to the bottles in the material master record so that they are processed as returnable packaging. During processing, the system recognizes that it is dealing with returnable packaging because the item category group LEIH is assigned to the material. The system then determines another item category in the sales order to allow the material to be processed as returnable packaging. As a result of entering returnable packaging in a sales order, the system carries out the following actions.
If special stock does not yet exist in your inventory for the customer (or special stock partner), the system creates it when goods issue is posted
The relevant quantity is removed from regular inventory in your plant and is added to the special stock for the customer. The total valuated stock for the plant remains the same.
The transaction is not relevant for pricing since the consignment stock remains the property of your company.
Returnable Packaging Pick-Up
If the customer returns the returnable packaging to you, you record the transaction in the system by creating a returnable packaging pick-up order (order type LA). As a result, the system carries out the following actions:
When goods issue is posted, the relevant quantity is deducted from the customeru2019s special stock and is added back into your regular stock at the plant where the goods are returned. Your total valuated stock remains the same since the returned stock was regarded as part of your own inventory even while it was at the customeru2019s premises.
This transaction is not relevant for billing.
Returnable Packaging Issue
In the following situations, you can create a returnable packaging issue order (order type LN):
The customer decides to keep the returnable packaging
The customer damages the returnable packaging and you decide to charge the customer
The customer sells the returnable packaging to a third party
As a result of processing a returnable packaging issue, the system carries out the following actions:
When goods issue is posted, the relevant quantity is deducted from both the customeru2019s special stock and your own total valuated stock.
The transaction is relevant for billing since the goods have become the property of the customer.
Sales Order Types
The following table provides an overview of the order types used in the standard system for processing returnable packaging:
Transaction
Sales order type
Returnable packaging pick-up
LA
Returnable packaging issue
LN
When you ship returnable packaging to the customer, you do not need to use a special order type. The transaction is a normal business transaction and you can use either a standard sales order or, if appropriate, a free of charge delivery.
Pricing and Availability Check
Whether pricing is carried out for the individual transactions depends on the item category. The schedule line category controls the availability check and the transfer of requirements in each of the transactions. The schedule line category itself is determined by the item category and the MRP type of the material. The order types LN and LA check against returnable packaging for the relevant customer. Requirement records for returnable packaging stock are stored as individual requirements, independently of the setting in the material master record.
For more info please visit the thread-
Returnable packing material
Regds
MM -
I have received a spamming complaint from my email server - help?
I have received a spamming complaint from my email server that I was not aware was happening. They want me to clean my computer, what do I do first?
There are a few trojan horse programs that can infect a Mac, but none found in the wild send out spam messages, so those aren't a concern for your current situation, and if you stay current with your updates to Mac OS X, Apple's blocked most of those trojans that do exist (there's a new update just today, I believe, for one discovered recently). Overall I don't see much need for antivirus utilities as long as you exercise common sense and caution in what you download from the web. Those trojans all depend on unsuspecting users downloading fake software from unsecure sites. Download only from sites you can trust - the software developer for applications - and don't open attachments you aren't expecting - and you should be fine. If you do feel the need for some sort of scanning, the freeware ClamXav should be sufficient.
Regards. -
Inbound remittance advices from customers.
Sap Gurus
We receive remittance advices from customers in an excel format. The cash appliers would like the cash to be applied automatically. Similar to inbound EDI 820 idoc process, is there a function module/BAPI to apply the cash by uploading the excel file?Hi Hameed,
even i am also having the same query,help me.
can you please show the steps for convert Excel format to BAI2 format.
below is the Requirement :
This program will upload the check details from excel file/ CSV
file which is downloaded from bank website to SAP. The upload will convert the file
to BAI2 format. Later on it should be placed to our in/comm/UHP directory and
then basis/GIS will trigger the event based job to process this file and post
SAP documents.
Excel/CSV files downloadable from bank website.
Regards,
janipasha.sk -
How to treat returned goods from customers
Hi,
How do I treat returned from customers in SAP FICO? The example I have in mind is if company decides to break down raw materials from the finished goods and re-use it Maybe anyone of you have other examples. But in any case, what I want to know is how we treat it in Finance? What are the accounting entries upon return and upon re-use?
Thanks,
JosefHi Josef
Quite an interesting question!!
1. when you receive the returned goods,
Stock Dr
Change in Stock Cr
2. Assume your material returned is FG A and it has components B and C... Now you want to cannibalize A and retrieve B and C out of it
This process is more like a rework.. Process steps could be as below
a. Create a Production order for B - Planned Qty = 1 (Separate order type)
b. Component in the Production order will be FG A (1 Qty)
c. Add Component C as a By Product in the Production order BOM i.e. with Qty = - 1 (Negative)
d. If you wanna add any Labor or machine hrs, you can aadd manually in the Production order operations
Now, when FG is consumed in the Prod order,
Consumption of FG Dr
Stock Cr
When stock of B and C will be received,
Stock of RM Dr
Change in stock / COGM Cr
Br. Ajay M
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