Computer sees printer as a device
When I plug the printer in, it loads into the device section, not the printer section, so the computer is not seeing it as a printer but rather a storage device. When I unplug it, and try to load the full installation from the website, it stops part way through the installation and tells me to re-install. When I try the driver only installation, it does the same thing. I am frustrated. I have turned off the wireless function, and am trying to install this printer using the usb cable. I have also moved the cable to other ports. Using the HP print doctor app, the computer reported seeing the printer, but only as a device and so there was no solution offered.
Hi @EllieADA , and welcome to the HP Forums!
I understand you're having connectivity issues. I'd like to try and help!
I would suggest unplugging the USB cable, and Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Don't plug the cable in until prompted.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.
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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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