Config - Campaign Communication Medium
Hi guys,
Hope you can help me out.
I tried customizing the following:
<b>IMG->CRM->Marketing->Marketing Execution-> Define Communication Medium</b>
I deleted the following line under Communication Methods and Transaction Types for Email (code 002):
<b>1 3 Internet mail (SMTP) 0005 INT E-Mail</b>
Then I inserted a new entry under Define Communication Methods for BP-Determined:
<b>3 Internet mail (SMTP) 0005</b>
Against my Contact Persons Relationship Data I set Communication Medium to <b>LET Post (letter).</b>
I then run an email campaign against a target group with my 1 BP. When I sent the TG to Channel I got the following error:
<b>"Customizing settings for communication media not maintained"</b>
Any ideas why I'm receiving this error? It only appears when I remove the line under <b>Communication Methods and Transaction Types</b>.
Any help would be greatly appreciated.
Many Thanks,
Philip Johannesen
Thank very much, we applied the note and resolve the problem.
Regards.
Similar Messages
-
Communication medium creation in Campaign execution
Dear experts,
Please guide me how to create communication medium while executing the campaign.
I had errors in communication medium and template while executing the campaign.
Awaiting the response at the earliest of possible.
Thanks in advance,..
Regards,
Ramesh Mudhigiri.Hello,
depending on the communication medium selected system builds the screen configuration for the communication channel screen. If you select any communication medium that creates any business activity / lead / sales order the related template fields get enabled so you can use a activity template / lead template / sales order template for the business transaction creation.
In case of the open channel communication medium system is not sure which fields are required in the open channel context all those fields are shown independently from the configuration.
The same is hardcoded and determined in the following calls:
119 METHOD CREATE_VISIBLE_ATTR_LIST CL_MKTPRJ_COMMCHNL_UTIL
118 METHOD CREATE_NEW_CONFIGURATION CL_MKTPRJ_COMMCHNL_UTIL
However you can use BAdI CRM_MKTPL_UIU_MODIFY_COMM_CHNL to modify the determined configuration according to your requirements. Using the BAdI you can add / delete fields from the configuration that are not required in the open channel conext.
Please find further information in the following note:
1454944 Modify channel attributes via BAdI
The BAdI should be available in your system however I hope this helps to understand the behaviour.
best regards,
Johannes -
Set default File Export Form for Communication Medium?
Hi,
Does anyone know whether it's possible to set a default File Export Form for Communication Medium.
For example, I created communication medium 'Direct Mailing'. Everytime when a user selects this communication medium in a Marketing Campaign, I would like the File Export Form 'Z_DIRECT_MAILING' to be selected automatically. Is this possible?
Regards,
Jeroen@ Rienk - That isn't my issue, what I was looking for was to have the last setting I selected (either in Batch Export or in QT Movie Export) "Stick" so when I go to do the next set I don't have to re-select all of my settings.
@ Nick - Not a good thing in this case. I need to send out QTs that have the speed change "baked-in" and convert the format(to ProRes, so the Color Grading session using "Color" doesn't choke. I changed my Sequence: "Settings > QuickTime Video Settings > Compressor" to ProRes, but the "Current Setting" seems to stick to the original clip's capture format (XDCAM EX). -
Communication medium and communication method
Hello,
Please someone please explain to me the difference between a communication medium and a communication method...
For example, the communication medium e- mail is the one that I choose in the channels tab on the marketing planner, how do the communication method I assign to this communication medium affect the procedure? and how do a transaction I assign to this communication method affect the procedure too.
thanks for you're replays
IrisHi Iris,
Each communication medium consists of one or more communication methods together with a priority that you assign to a communication method.
Example
You could create the communication medium Phone/E-mail/Fax. The description you use is down to you, but for ease of use, it makes sense to name the communication medium according to the communication methods it contains. The communication method defines the means by which business partners belonging to a target group are informed about the content of a campaign (by E-mail, mail, fax,...). -
I am a tad confused and hope someone could clarify something for me.
I have some custom communication mediums configured so that when I execute a campaign element activities are created with status 'Sent'.
This is configured by pointing to transaction type ZMKT.
There is also a standard SAP comms medium that also links to ZMKT, however when I execute a campaign element based on this medium the default status of the activity is 'Tentative' even though in the users statuses the default is configured as 'Sent'.
Can anyone give any suggestions as to why this is happening?
Many thanks
DavidHi Nikhil,
An custom table can be created where mapping values between Campaign Type & Communication Medium can be maintain. An custom logic can be build in campaing UI to restrict communication medium selection based on campaign type.
Nitin -
[SOLVED] zsh config from install medium.
I absolutely love the way the terminal looks in the install medium, and I'd love to get my normal terminal looking that way. Is there a place where I can get the config details and how to install?
Last edited by tsuujin (2013-05-31 17:55:02)grml.
See: https://bbs.archlinux.org/viewtopic.php?id=148319 -
To Config Campaign to run @ specific time by using TG from BW.
Hello CRM Guru's,
The current task for me is to run a automated campaign for the TG of customers we are directly getting from BW system.
The campaign should run when it gets a TG from BW system everyday at 8 PM GMT.
Can anyone please guide me how to configure the mentioned campaign automation scenario.
Cheers!!!
Ajay
Edited by: Ajay Sood on Jul 13, 2011 5:39 AM
I am sorry for posting it in wrong forum...I have reposted it in Marketing now..Hi,
It looks like you are looking for on Campaign Automation.
Please see these links. I am sure u will get lot of helpful information.
http://help.sap.com/saphelp_crm70/helpdata/en/45/ff8980cbb709eee10000000a1553f6/content.htm
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/20283126-36ca-2d10-6983-92ed18d36644?quicklink=index&overridelayout=true
rgrds,
Randhir -
Campaign execution not send emails for contact persons
Hi All!
I'm facing a problem with Campaigns (communication medium - E-mail): Those are the steps i'm following:
1.Start the campaign, and on the "campaign: Schedule job" screen, i choose "immediately". If i look at the campaign details after scheduled the job, the status is now "job started".
2. To check wich mails were sent, I also had a look at the business partner account that belongs to the target group used. On the "Interaction History" block, there is a line: "Outgoing Email" - on the details of this outgoing email I can see the "To" (Receivers). And here, I have emails from the business Partner contact persons and from the business partner itself (the email that is on the header level of the business partner account, on the "main address and communication data" area). So far so good. That's exactly what i need but,
3. If i go to the tcode, i only have a send request for the business partner itself and none for his contact persons (although those emails are on the "To" line for the interaction history).
I'm working on the Webclient UI, of the CRM 7.0
Does someone knows why the emails are not being sent also for the contact persons?
Thanks in advance.
InêI have achieved this by implementing the BADI : CRM_MKT_ADR_SEARCH
In this BADI's method : CHANGE_SEARCH_RESULTS you can modify the data which is being sent back to system for campaign execution.
NOTE: I am using Address Independent Communication Data of Business Partner
Below is my sample code for contact person email :
data: wa_bp_cp_channel type crmt_bp_cp_channel.
field-symbols: <fs_bp_cp_channel> type crmt_bp_cp_channel.
types: begin of ty_cp,
partner type but000-partner,
address type but000-addrcomm,
end of ty_cp,
begin of ty_bpcp,
partner1 type but051-partner1,
partner2 type but051-partner2,
end of ty_bpcp.
data: it_cp type table of ty_cp,
wa_cp type ty_cp.
data: it_bpcp type table of ty_bpcp,
wa_bpcp type ty_bpcp.
data: it_bp type table of ty_cp,
wa_bp type ty_cp.
read table ct_bp_cp_channel into wa_bp_cp_channel with key com_channel = '03'.
if sy-subrc = 0.
select partner addrcomm
from but000
into table it_cp
for all entries in ct_bp_cp_channel
where
partner = ct_bp_cp_channel-cp_number.
select partner1 partner2
from but051
into table it_bpcp
for all entries in ct_bp_cp_channel
where
partner1 = ct_bp_cp_channel-bp_number.
if it_bpcp[] is not initial.
select partner addrcomm
from but000
into table it_bp
for all entries in it_bpcp
where
partner = it_bpcp-partner2.
endif.
sort it_cp by partner.
sort it_bp by partner.
sort it_bpcp by partner1.
loop at ct_bp_cp_channel assigning <fs_bp_cp_channel> where com_channel = '03'.
read table it_cp into wa_cp with key partner = <fs_bp_cp_channel>-cp_number binary search.
if sy-subrc = 0.
<fs_bp_cp_channel>-addrnumber = wa_cp-address.
clear <fs_bp_cp_channel>-bp_number.
clear <fs_bp_cp_channel>-bp_guid.
else.
read table it_bpcp into wa_bpcp with key partner1 = <fs_bp_cp_channel>-bp_number binary search.
if sy-subrc = 0.
read table it_bp into wa_bp with key partner = wa_bpcp-partner2 binary search.
if sy-subrc = 0.
<fs_bp_cp_channel>-addrnumber = wa_bp-address.
clear <fs_bp_cp_channel>-bp_number.
clear <fs_bp_cp_channel>-bp_guid.
endif.
endif.
endif.
endloop.
endif. -
Letter Communication Method in Marketing Campaign Execution
Hi All,
When you assign the communication method to the communication medium in Campaign Execution there is a drop down list box where you have the choice between these communication methods :
1 BP Controlled
2 telephone
3 Internet Mail
5 Fax
6 SMS
7 Generate Contact (visit)
8 Open Channel
9 Lead
10 File Export
11 Sales Order
The communication method "letter" is not listed : do you know how to add it ?
Thank you and best regardsHi Thomas,
They're values from domain CRM_MKTPL_COM_METHOD. You can check them in t-code SE11.
Kind regards,
Garcia -
Campaign execution for parallel communication medias
Hi,
From a campaing I want to create orders and in parallell send e-mails. In the img activity I have created a communication medium which consists of a communication method for creating order and one for creating e-mail, but only the method with the higest priority is started and it is not allowed to have to methods with the same priority. Some ideas??
regards CamillaHi Camilla,
Kindly try using one communication medium having 'Communication method = Imternet mail', and use
'Transaction type = Sales order' (by selecting appropriate type from F4 help).
This will allow two process to be set on same priority.
Hope this helps.
Regards,
Anup -
Campaign related activity creation according to chosen Campaign Type
Hello,
I would like to know if it is possible to create campaign related activities in dependency on the chosen Campaign Type and not through the chosen Communication Medium?
If that is not possible what do you think how complex it would be to implement a custom development that changes the Communication medium in dependence on the chosen campaign type?
I would be glad for any help you can provide.
Best Regards
ChristianThanks Stephen!
Acitvity will be created in REX, this will be done by going to schedule/week/promotions and dragging and dropping the customer from the target group into the calendar, hence creating a visit.
However, when we do this, this does not create the needed link in back end between the activity and campaign (basically, it should create the campaign ID on the reference field on the header of the activity).
This is needed to be able to follow up if the sales reps reached their goals, after the campaign has run.
I guess I am missing some configurations in CRM between campaign and acitivity. Do I have to do any specific configs in REx or CRM? Please let me know.
Needed urgently.
Manisha. -
Open Channel in Campaign execution
dear experts,
i want to used the open channel in campagin execution for sending message to the other system. basicly it will generate the xml file in the server.
in order to do that, i made a badi implementation of CRM_MKT_EXP_CAMP_DAT and made some code in its method EXPORT_CAMPAIGN_DATA.
beside that i also add a new communication channel in campaign execution.
and for the form, i made a form with general usage and plain text type.
i test the badi in campaign by selecting 'Target Group to Channel' in the menus after select the target segment.
in the testing, i faced an error and if i trace the error using tx SLG1 there is 2 messages found, that is:
1. <number> partners in the target group is not contacted
2. error determining call times for open channel for target group
is there any clue why i face this error ?
is there any documentation for implementing the open channel in campaign ?
please help
many thanks in advance
eddhieHi.
Go to SPRO: CRM > Marketing > Marketing Planning and Campaign Management > Campaign Execution > Define Communication Medium
Here if you are on CRM 7.0 release you already have a communication medium of example: ACTV, that generates documents of type 0010.
You must create your own communication medium, with communication method "Generate contact" and indicate which transaction type should be generated. In your case, set here your visit document type.
Then you create a campaign for this communication method, assign a target group and execute campaign.
After job execution if you check the last documents created on CRMD_ORDERADM_H table, you will see the generated visits.
Regards.
Susana Messias -
All I have configured campaign automation .
Scenario: To collect all survey responders to one target group and collect non-responders to different target group.
System Settings:
Configuration:
1. Objective, tactics, campaign type, communication medium, transaction type for outgoing email, transaction types for incoming email, for incoming email transaction type defined Action profile, all workflow settings, marketing survey, attached survey URL to email form, created target group with email id
Settings:
1. Created campaign
2. Created campaign element1 with target group, communication medium (email), workflow u2013 send target group to channel
3. Created rules u2013 survey responders to campaign element2, non-responders to campaign element3
4. Created Campaign elemen2, attached empty target group, workflow- Add BP to Target Group
5. Created campaign element 3, attached empty target group, workflow u2013 Add BP to Target Group
Problem:
1. After executing the campaign, I can see the email with survey. When I save the survey, it prompts me to Outlook with To Email ID and also .ATT file.
2. After the sending this email, in campaign element1, NUMBER OF RESPONSES ARE NOT GETTING UPDATED
3. Also, target groups Campaign Element2 and Element3 are empty
What are the required settings for BAdI?
a. BAdI: Campaign Determination
b. BAdI: PAI Processing of Survey Data in Campaign Automation
Please let me knowHi,
You dont need BAdi implemention for your scenario. SAP standard provides this functionality.
Now, sice you are facing the problem, check the below points:
1.) "Start for every respondent" should be checked.
2.) Check the URL in your mail form: You should insert the URL with option "tracking via Target Site" or "Intermediate site" based on
your requirement. To know the differenc between these two tracking option, check the documentation for Hyperlink in
Personalized Mail under Marketing scenario.
3.) Last but not least, check your condition. Make sure you have selected the correct question and answer in the decission node.
If these three are correct, your requirement will be met. You do not need any BAdi implementation for this requirement.
BR, Sathish R -
Email not triggered in Campaign execution
Hi ,
I am facing issue in while triggering Email in Campaign scenario.
Executed below steps:
- Create Target Group having 3 number of BPs
- All BPs have correct data like Email address etc.
- Create Mail form and insert URL for Questionare Survey
- Execute Campaign with communication medium Email , Mentioned Mail Form ID.
- Campaign executed successfully.
Now when i do check in Job , it always display error message " Mail can not be sent to recipient , Invalid Mail ID"
I checked all configuration steps for SCOT settings and they are well in place.
All BPs in target group having correct mail id as well.
Pls let me know the reason for this error message.
Thanks
Mohit
Edited by: MOHIT GUPTA on Feb 23, 2012 8:22 AM
Edited by: MOHIT GUPTA on Feb 23, 2012 8:24 AMHi Mohit,
Some checks that might help you
1. Has the default domain been maintained? you can check that in SCOT -> Settings -> Default Domain. or a shortcut key = ctrlshiftF9
2. Check in transaction SICF, for the service name SAPConnect is the logon data correct? double click on the service name and go to tab Logon Data
Also, Are you using an email id, below the field Form for Email? If yes, please check if that is a valid Id and also, please try to give some other email id there.
Please let me know if the above entries are maintained correctly
Regards,
Harsh
Edited by: Harsh Singal on Mar 2, 2012 9:41 AM -
Daily Birthday campaign(Wishes)!!
Hi Friends,
i have a requirement to send birthday wishes to customers and employees automatically on daily basis using campaign automation.
We used campaign automation process to send the wishes. when we release the campaign it executed successfully and sent wishes on the same day only(on campaign released date). We used a standard infoset(CRM_MKTTG_BP_BIRTHDATE) to create the profile set.
how do we meet our requirement (to send wishes on daily basis automatically).
Thanks,
Ramesh.pHi Shabbir,
In the starting node of Campaign Automation screen After checking the Check box for Periodic Campaign field, By maintain the value for the Period Type as Daily and at Number of Periods as 30 or 365 (Depends on the period of the campaign) maintained. At the Field of EVERY --- Days Maintained value as 1.
Selected attribute source from Info Cubes and created Birthday Target group . By assigning Empty Profile of Birthday target group to the campaign element and Communication medium as E mail and maintaining Form for Email. Maintain dates and Release the campaign. It's executing the campaign on daily basis.
Thanks,
Ramesh
Maybe you are looking for
-
Hi All, I want to create Multiple Invoice Creation through BAPI or FM. For this invoice PO is the Reference. As per requirement i have multiple PO in container, at one shot i want to create invoice realted PO as the reference. Thanks Amit
-
Java enhancement in XSLT mapping in PI 7.1 and JDK5 XML processing
Hi, I am implementing an XSLT mapping and I need to use java enhancements. I got those working but only if I check "Use SAP XML Toolkit" from Operation Mapping. I would like to use JDK5 XML processing. I also got this message to trace: Resource not f
-
Can anyone recommend a file manager for the Playbook that I can buy? Also is there an app for searching within files on the PB, not just the file names (ie searchable PDFs, Word files etc) like Windows search and X1? Thanks
-
Youtube and Safari Issues on iPad/Apple devices.
For the last few days I have had a problem with all my apple devices. For some reason Youtube videos will not play, I keep getting the message "This video is currently unavailable" when I try to play any video. This only happens on Youtube through Sa
-
Manhattan distance Greedy search
Hi all, I am developing a program to solve the 8 puzzle using the greedy search. I have two 2D arrays(sorry about the code) - public static int [][] Start ={ { 5,4,0 }, { 6,1,8 }, { 7,3,2 }}; public static