Configuring case management

Hi All,
Wish you all a very happy and prosperous new year. Can anyone help me with configuration process for case management in 5.0.
Regards,
Ashu

Hi Ashutosh,
You can find it at service marketplace.
In case u do not get it you can always come back thru email.
Regards,
Amit

Similar Messages

  • Configuring Case Management with GTS

    Hello Experts -
    I am working to configure Case Management to work with GTS. I have made what I believe are the correct configuration settings under Process Route and Case Types in the IMG for Case Management, and have activated it for SAP GTS. The guide recommends that you leave the default settings for most of the config, which I have. However, when I try to create a case I receive the message "No process route model could be determined".
    Does anyone have any experience with this?
    Perhaps the organizaional objects for the Process Route aren't defined? I have created object type US in activity area SCMG, and have entered my user ID as the organizaional object.
    Will reward points for help!

    Hi Ashutosh,
    You can find it at service marketplace.
    In case u do not get it you can always come back thru email.
    Regards,
    Amit

  • Case Management | Recreating a case for same BP

    Hello Guru's,
    I have created a case for the blocked business partner which was rejected and BP is still in blocked stage. Now business wanted to create a new case for the same BP.
    While creation of the case, system conveys that the case is already exist for the given business partner and workflow is not getting triggered as the workflow status is in completion status.
    How to retrigger the case for already processed case? How to change the status of case from Rejected to approved or vice versa.
    Thanks & Regards
    Rahul

    H Rahul,
    I am working to configure Case Management to work with GTS. I have made what I believe are the correct configuration settings under Process Route and Case Types in the IMG for Case Management, and have activated it for SAP GTS. The guide recommends that you leave the default settings for most of the config, which I have. However, when I try to create a case I receive the message "No process route model could be determined".
    Can you share the detailed steps  in sequence to set up case management?
    Thanks for your help.
    Raj

  • Configuring workflow for case management

    Hi
    My requirement is to copy the standard workflow for case management WS01700044 and add few things once the case is processed.
    Now my problem is, how do I configure this new Z workflow in the SCASE. So that once I save the case, I should be able to start the workflow I have created.
    Currently only 2 workflows are listed for case management.
    1. WS01700051
    2. WS01700044
    I want three workflows to be listed.
    Do we need to configure the newly created workflow in SPRO under case management? Please guide me.
    Thanks in advance.

    Hi There,
    The workflow in case management is triggered by the event BUS2022.NONPROFESSIONALUSERSET which is the same trigger that invokes WS01700044. You will first need to disable that trigger (open that workflow and remove the trigger (the first node in the workflow)). I would then add that trigger to your new Z workflow and that should do the trick.
    This is the best way to do it rather than looking in the IMG.
    Hope that helps,
    Brenton.

  • HCM Form and Process Case Management Configuration

    Hi All,
    Can somebody help me with Case Management Config in HCM Form and Processes. I don't see the Cae Mgt config anywhere for HCM F&P on any documenttation or on help.sap.com.
    This is the error I am getting when I am doing the Process COnfiguration
    Case type for Step Object H_SO is not defined
    Case type for Scenario Obj. H_FO is not defined
    Case type for Process Object H_PO is not defined
    Thanks..

    Hi
    If you get the error ' H_SO , H_PO , H_PO' , then the relevant  case types are not defined.
    IMG Path :
    SAP NetWeaver->Application Server->Basis Services->Case Management.
    Goto define case type -> Select Define Case Type . Change the case record model id for case type H_PO. This is the same id which exist in SCASE and SRMREGEDIT transaction.
    Yes, the data is stored in case instead of the forms directly.
    The archiving time period can be set like any other case types . From the above IMG path, if you drill in further , there is 'Set archiving' , where you can define the archiving period for the case types.
    Hope this helps.
    Best Regards
    Saujanya

  • Case Management use and configuration

    Hi,
    In my understanding, this tool provides the capability to review those matching results who needs to be validated and then, I think, it permits to the end user, take an action. My question is: ¿what are the actions that the user could take?, specifically, ¿The user can manage the fields of the matching candidates to generate a gold record?
    In addition, I have been looking for resources/documentation to configure and use case management interface in EDQ. I wish to know how to configure a process of EDQ to raise alerts on the case management interface, and assigning it to a user.
    Thanks in advance for any help,
    regards,
    Daniel

    Hi Nick, Thanks for your answer. I've read the "Case Management Essentials" document located on the EDQ product page at OTN. In fact, this is the document in which was based my understanding of the tool. After search a lot for documentation, tutorials or any guidance to configure this feature, I was reading the online help as you say, but I found it some hard to understand. But I will continue using that resource, if I dont find any other material.
    Can you tell me what kind of actions can perform an end user over alerts and cases in this tool?, I need to know if it is posible to do manual merge or any kind of manipulation of the data who raise the alert. Because in the available examples I only see users change the status of the alert/case, but only that.
    Thanks for your atention,
    regards,
    Daniel

  • Follow-up Activities in Case Management using Actions

    Hi Gurus,
    I am configuring the case Management, On save of the case document I would like to create the Activities automatically and assign it to various departments who are responsible. One way of doing this uisng Actions. I have created a Z* Action profile and assigned object as BUS20900 and context class as CL_SCMG_CASE_CONTEXT_PPF. I am not able to find the right method to create the Activities, could you please help me.
    Thank you and Regards,
    Niranjan

    Dear Manfred,
    Thank you very much for quick response. I have used method called APPOINTMENT_OFFER and LEAS_NOTIF_01 I am getting the following exception. I have also tried with some other methods they also giving same exception.
    Exception Details
    CX_SY_MOVE_CAST_ERROR - Source type \CLASS=/CRMS/CL_CRM_CMG_PPF is not compatible, for the purposes of assignment, with target type
    Method: CL_ACTION_EXECUTE=>GET_REF_OBJECT
    Please advice.
    Thank you and Regards,
    Niranjan

  • Case management: Partner confirmation and subsequent case creation

    Hi,
    When i confirm a partner and then click case, the partner number does NOT reflect when the case details open. Is this the standard functionality or am I missing to activate or configure something here. For instance when i create a lead, the partner confirmed before gets automatically reflected in the lead details. In this issue of case, I am right now manually adding the partner. Please clarify on this.
    My second query is about triggering an action (mail) to the related partner when i 'save' the case. Any input here would be appreciated.
    Thank You,
    Amar.

    Hello Amar,
    I'm afraid that I can't add much additional value here. For your second point about emails I would normally suggest OneOrder PPF (Post Processing Framework) actions. But I assume that these only work in One Order documents and not for the case. Perhaps someone else can confirm?
    And I am not aware of any additional enhancements to Case Management, except for some Investigate Case Management functionality rolled out in CRM 7.0 targeted at the public sector (e.g., government and law enformance agencies). My recommendation would be to look at the new IT-IL based Incident/Service Request  IT Service Management functionality available in CRM 7.0 which provides a lot more power and flexibility than the old Case Management (or Service Ticket) functionality.
    Best regards,
    John

  • This is a humble request to guide me through the new case management.

    I read completely about case management.
    But i didn't get that when we are deploying out case into the server then we should instantiate which one the processess which are promoted as activity or the case where we are required to enter the caseid and all.
    If suppose we are doing so that we are initiating the case then nothing happens only a new instance is created
    Is it so that suppose there are 8 processes promoted as our case activity then we have to TEST each of the process individually,then again for each process a seperate instance is being created and the data cannot flow from one process to another.
    Please guide me through this ,I am totally cofused regarding this.
    Actually make me understand the total scenario what we are going to do with case management........

    You cannot. From a legal standpoint, the license agreement for OS X mandates that you run OS X only on Apple hardware. HP is not (yet) owned by Apple.
    From a technical standpoint, your HP laptop doesn't use EFI, but rather an early predecessor called a BIOS. Apple is the only vendor of consumer computer hardware that uses EFI; other vendors reserve EFI for use in servers.
    Secondly, Apple's operating systems support a rather limited number of configurations of video hardware and mainboard chipsets directly since they need only support those systems that they manufacture. You cannot use Windows software or drivers on OS X, so prior to installation, you would need to write your own hardware drivers for your laptop, create an OS X drive image on a Mac, and then modify that image with your drivers before putting it in the HP.
    It will be simpler (and legal), to simply purchase a used Mac. Apple's online store has refurbished MacBook Airs starting at $850 and Mac Minis for $700. If you go to e-bay or craigslist, you'll find used Macs for considerably less.

  • How to configure soa manager in ecc 6.0

    Dear Experts ,
    now i faced one problem in my server
    when i execute soamanager, my web page is giving error message ( displayed but it shows timed_out error )
    i have doubt in my comfiguration so please let me how can i configure soa manager
    Regards

    Hi
    Are you getting the "Timed Out Error" as soon as you open SOAMANAGER or when you try to Test your WSDL?
    Follow these steps-
    (I) Checking Domain name of WSDL
    a) Open SOAMANAGER and navigate to "Business Administration" tab.
    b) Click on "Web Service Administration" link
    c) In "Search Pattern" search for your Webservice and click on "GO".
    d) Select the line and click "Apply Selection" button
    e) The details of your service definition is displayed. Click on "Open WSDL document for selected binding" link.
    f) Copy the URL. Make a special note of your domain Name. Eg: "http://xxxxx.com:"
    (II) Checking J2EE setting in SOAMANAGER
    a) Go back to your SOAMANAGER home page by clicking "Back" link.
    b) Select "Technical Configuration" Tab and click on "System Global Settings".
    c ) Select "Access Information J2EE server" Tab and note down your J2EE host settings.
    Note: If there are no J2EE host settings, then you probably get them from your BASIS team. Once you get the details, save the host settings.
    (III) Clearing the WSDL Port Type error
    a) Follow steps (a) thru (d) in Part I and click on 3rd link- "Open Web Service navigator for selected binding".
    b) Now your WS Navigator is open. Your work starts here. Provide the WSDL URL from Part (I).f step when asked for "Enter the WSDL URL of the Web service:". Click "Next" button.
    Possible outcomes-
    i) Overview page of your Webservice is seen. In this case you can click on "Test" link on top and continue ... OR
    ii) You get a error page namely-
    Cannot download WSDL from http://xxxx.com:Port#.
    If this is the case, then you need to provide the domain name noted down in PART I- step (f). and hit <Enter> This will open up the Overview page of your Webservice!

  • Configuring Solution Manager: Alternative Role to SAP_ALL

    This is a general question regarding configuring Solution Manager and note 834534.  I am configuring Solution Manager 7.0 at a client site.  The main components that I am configuring are on the Monitoring and Operations side; for example, System Monitoring,  Service Desk, Issue Management, and Change Management for Maintenance Optimizer.  CHaRM will follow later on.  Additionally, the client would like to use the project side of Solution Manager.
    When I took training for Solution Manager from SAP, the SAP instructor advised the class to have SAP_ALL when configuring Solution Manager  The problem I am having is that the client will not issue me SAP_ALL in the Solution Manager instance, regardless of the recommendation in note 834534.  I can understand the client's reluctance to issue SAP_ALL, even though Solution Manager is not a financial system in of itself, however, I have found that I am constantly having to ask for authorizations as I step through the wizards and the Scenario-specific settings.  When I run into issues which require further investigation by running transactions to check certain settings that are not specifically tiedd to a wizard or scenario-specific setting transaction, I run into further delays as I ask for additional authorizations to troubleshoot issues.
    We have implemented the roles and assigned them to my ID in Solution Manager as outlined by the SAP Solution Manager Security Guide to the fullest extent possible; and I have been issued "Basis Roles" that the client issues to their Basis team.  Regardless of these actions, I still run into authorization issues.
    My question is, apart from the SAP Solution Manager Security Guides recommendations (which does not mention SAP_ALL), is there a role being developed, or has been developed that can be assigned to the Solution Manager configurator in lieu of SAP_ALL (as per note 834534)?  I would think that this issue has been raised before, particularly since many companies have implemented SOX controls and are skittish about issuing SAP_ALL.
    Your feedback is most appreciated.

    Thanks for the reply, Nesimi.
    While I appreciate that you do not use SAP_ALL, is that the case when you are configuring a brand new, clean system?  Are you using the Configuration Wizards with out SAP_ALL? I ask this because when I ran the first configuration wizard, one of the steps is to create a "configuration user", which creates a user with SAP_ALL. However, I cannot use that wizard generated user ID because it has the role SAP_ALL.
    In general, I am operating on 3 sources of information that says I need SAP_ALL to configure the system (not necessarily to operate it):
    1.  An SAP Instructor for the Solution Manager Operations and Monitoring Class
    2.  The IMG Activity "Create Configuration User" documenation in SPRO
    3.  Note 834534
    I will review the english version of the link http://help.sap.com/saphelp_smehp1/helpdata/de/40/8ac473d40943ddb23def12bdb33437/frameset.htm that you have thoughtfully provided. 
    With respect to note 123640, I am not sure if that solves my problem or answers the fundemental question that I have in that given the 3 sources I quoted above.  It seems to me that SAP's approach in indicating clearly that they prefer that the configuration user should have SAP_ALL is flawed given today's corporate governence policies.  Clearly this recommendation is only for the initial configuration, and SAP_ALL can be taken away and replaced by the roles and recommendations in the SolMan security guide; to maintain Solution Manager.  But when it comes down to the question "what do you need to configure Solution Manager, because we won't give you SAP_ALL", I am hard pressed to give an answer despite literally spending hundreds of hours researching "documenation" which does not give clear cut answers.  I think SAP needs to address this issue instead of taking the easy way out and saying you need "SAP_ALL" as illustrated in the 3 sources of readily available information cited above.

  • Getting TF42008: The test case management package could not be loaded. Verify that Visual Studio Test Tool is installed and try again.

    We are trying to run unit tests in TFS server.
    Below is the System Configuration:
    Visual studio version: VS 2013 Ultimate
    TFS: TFS 2013
    For this we have created a build and able to run the build successfully. And build page showing one link for Test result. When we click on this link, we got below error message.
    "Getting TF42008: The test case management package could not be loaded. Verify that Visual Studio Test Tool is installed and try again."
    And below is the screenshot of the error message. So please let us know is there and thing else we need to do to solve this issue?

    Hi RS, 
    Thanks for your reply.
    Yes, if you want to open and view test result on your laptop, you need install the VS 2013 on your laptop as well.
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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  • Case management

    Hi experts,
    I Configure the CRM - case management to work on IC Web Client, when a create a new case I can add multiples BP's on this case, but I have to develop a function to do this, my question is, somebody know if exist a BAPI or an ABAP FUNCTION to add BP's to a case ?
    Thanks

    Hello Héctor,
    The FM CRM_ORDER_MAINTAIN is the generic FM to maintain any transaction in CRM (the "lowest level" BAPI) according to the 'one-order' concept of CRM.
    1. Fill the structure PARTNERS with the desired partners you want to add.
    2. Fill the ORDERADM_H structure with the guid/object id of your case
    3. Fill the corresponding INPUT_FIELDS
    Take a look at the where-used for this FM to get code samples.
    Hope this helps,
    Regards,
    Joost

  • Process route for case management.

    How to configure the process route in case management. I want to determine the person a case should go to when the status is changed. The person who changes the status should be able to select or determine who the case goes to. when i try to do this this error comes out
    ERROR MESSAGE
    No description created for process route 000000000021. Activity area SCMG                                                                               
    Message no. SRM_WF_PATH02

    Hello,
    First step is to go to the event trace (SWEL - turn on with SWELS) and see if an event is being created.
    regards
    Rick Bakker
    hanabi technology

  • Case Management- ProcessRoute

    Hi All,
    We have completed Case Management configuration.
    Can anyone help us with configuration steps related to ProcessRoute starting from creation of Task till initiation and completion of all tasks involved in Process Route in ECC 6.0
    Kindly give us detail step by step approach towards configuration.
    Regards,
    Ponneswari A.

    Closing this thread
    Edited by: Ponneswari Adapa on Jul 28, 2010 10:55 AM

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