Contact email of Sony Xperia

Hi,
I have given my phone in xperia gallery. I want the email address of Sony mobile. I don't want [email protected] This email if I want head departments email.

We are a user support forum meaning we are user/owners of devices like you but have stuck around to help others, We are unable to answer such questions and have no influence to be able to acquire the answer - You need to contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

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How to transfer contacts from sony xperia z2 to samsung galaxy s5

I was wondering if someone could tell me how to transfer my contacts from my sony xperia z2 over to my samsung galaxy s5. Thanks

You can download the free app Samsung Smart Switch from Google Play store, then install it on both Sony Xperia and Samsung Galaxy S5. Run it on the two phones, then you can transfer all contacts from Sony to Samsung quickly.Alternatively, you can also transfer contacts from Android to Android with the helpful of one-click phone to phone data transfer tools.

My Sony Xperia Z1 was Entered by water!

I tested my xperia Z1 to be submerge in a bucket of water for about 10-20 secs with all flaps closed, after putting it out of the water it was initially fine and working well, then after 5mins I have noticed that my phone is not turning On, and I also noticed that there are some water vapor in the camera lens and also in led flash. What should I do? could you please help me out?

Open all the covers > remove the SIM and SD cards > place it inside a bowl w/ rice, do NOT attempt to charge it nor turning it on
contact your local Sony Xperia Care and request a vacuum test
http://www.sonymobile.com/global-en/support/contact-us/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

I accidentally drop my sony xperia z1 compact

i accidentally drop my sony xperia z1 compact for the first time does it damages the internal parts of the phone specially the back camera?

It could so you should contact your local Sony Xperia Support.
http://support.sonymobile.com/global-en/contactUs/

I want to own a Sony Xperia-Z2

I'm from Saudi Arabia I want to be one of the first people who owns this device in the regions of South Arabia and how do I get this and thank you

Glad to hear that you want a Xperia Z2 but you can't order one from here. For information on when it's released in your market and where you can purchase one i suggest that you contact your local Sony Xperia support: http://www.sonymobile.com/global-en/support/contact-us/
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

SONY XPERIA Z1S: AFTER WATER DAMAGE... (PLEASE HELP!)

HI, I HAVE A PROBLEM WITH MY SONY XPERIA Z1S AND IT'S THAT AFTER BEING SUBMERGED INTO A POOL, I'VE TRIED A LOT OF METHODS, SUCH AS THE BLOWER, THE RICE AND THE ONE THAT DID THE TRICK ONCE, 70% ISOPROPYL ALCOHOL, AND THEN EVERYTHING SEEMED OK WITH THE DEVICE AND THEN BOOM, THE RED LIGHT FLASHING AND THE 3 VIBRATIONS AGAIN. DAYS LATER, I BOUGHT A BOTTLE OF 99% ISOPROPYL ALCOHOL AND FINALLY DID THE TRICK FOR GOOD. NOW, THE PROBLEM IS THAT THE SCREEN WON'T TURN ON. I OPENED IT CAREFULLY AND SOMEHOW THE TOUCH IS RESPONSIVE SOMETIMES, BUT THE SCREEN STILL DOESN'T WANT TO TURN ON AT ALL, SHOULD I CHANGE THE LCD SCREEN OR WHAT?
PLEASE SOMEONE TELL ME, WHAT CAN I DO!?

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I'm sorry to hear. I suggest that you visit nearest service center to have your phone examined by a technician. You can contact your local support team for further information about nearest service center and/or how to proceed with this in the best possible way:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Security vulnerability in Sony Xperia Pro

Hello,
After downloading the source code for my Sony Xperia Pro mk16i, I audited the ipv6 code and
discovered that it does not implement RFC 5722. I reported a similar issue in RedHat Enterprise
Linux some time ago.
Please do the necessary, as it can lead to firewall evasion among other issues.
Please see the details:
https://bugzilla.redhat.com/show_bug.cgi?id=CVE-2012-4444
I remain at your disposal if you need any help with the kernel patches. I submitted the fix to
RedHat.
Kind regards,
//Logan
C-x-C-c

I refer you to contact our Developer World department about this.
http://developer.sonymobile.com/about/how-do-i-get-in-contact/
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Email addresses fromThunderbird to Sony Xperia V

I've recently acquired a Sony Xperia V. I am a novice on smartphones and want to understand more about emails.I set up email via the email app on the phone. Who runs the app - Google? If so is this what is known as Gmail? When I tried to use Xperia transfer to transfer my email addresses from my laptop, it said No contacts were found, and of course when I try to send an email there are no contact addresses. I use Thunderbird on my laptop and have a tiscali.co.uk email address, which is now run by TalkTalk.I do not wish to change or set up any other email account, gmail account or suchlike. Is there any way to transfer the email addresses from Thunderbird directly into the Sony Xperia V, please? I successfully transferred my mobile contacts via an sd card. Can I use this method with email contacts and if so how, or will there be file conflicts?

Try settings-apps-all-camera,force stop and clear data.Restart the device.
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Email app on Sony Xperia Z1 not working

the previous day, everytime i pressed the email app, a message came up on the screen saying 'sync not working'
today everytime i press the Email app on the phone, a message comes up with 'Could not open connection to server'
It will not let me go any further once the message disappears so i am unable to delete the email accounts or have a look at the settings. i have rebooted the phone and tried stopping the email app and exchange services app from the settings. however they still sometimes reappear in the list of apps that are currently running.
i want to avoid doing a factory reset. can anyone help?
thanks

Hi,
If an Email account has been added to your phone, you should be able to find it via Settings > Accounts > Email/Exchange ActiveSync > Tap your account > Menu button > Remove account. Try to remove your accounts and configure it again to see if it works.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Sony Xperia system upgrade causes BT email issue

My Sony Xperia mobile phone has just had a system upgrade and now my BT emails are coming up corrupted on it. I contacted my phone provider who tells me BT has changed their popbox codes and I need to go on to my account and enable it for mobile devices. I have had a look with no luck. Any suggestions please.

I have had this exact experience with my Sony Xperia M2 Aqua phone after downloading new system software about 2 weeks ago. My husband and I have the same type of phones and share the same email account. Fortunately he did not update his phone with the latest Sony software. He still has the previous version on his phone and he has had no problems at all.
I have had little joy with Sony other than to ask me to send them screenshots of the problem, to take off and reload my btinternet email account, and to use PC Companion to repair/reload the software. I have done all they ask but to no avail as problem is still the same after doing everything they suggest. They are extremely loathe to accept that the problem stemmed from their software update but are now referring it to a technical department to investigate. Sony say that I can't revert to previous version either as a solution as they can't downgrade a phone again after upgrade had been installed.
I would welcome any suggestions or advice to fix the problem if anyone can help.

My sony xperia model acro s

my sony xperia model acro s having problem with internet connection , always obtaining ip address .Please help
my email . [email protected]

Greetings! At your convenience, please reach out to our colleagues at Sony Mobile for further assistance with your question. You can reach them at this site: http://www.sonymobile.com/global-en/support/contact-us/contact-info/. Thanks for your message today!
http://bit.ly/LapMagWin

Dead Pixel on my Sony Xperia Z1

Hi Concern,
Complain here against Sony Mobile Malaysia.
I live in Kuala Lumpur Malaysia,and my biggest mistake is i bought Sony mobile for the first time ever.
I got the dead pixel on my mobile for 2nd time,even after replace one to one for 2nd time.
one month ago i bought sony z1 and saw 2 deadpixel on screen,went to sony service center(KLCC,kualalumpur),the regret to help me then said me to go to lowyat plaza same sony shop where i bought the phone,its was sony othourised shop,they also said go to sevice center for assistance,
i feel like im a pingpong ball and people are sending me here and there,and no one is helping me for my new phone issue,they dont want to replace the phone,any way 20 calls made to call center on helpine of sony,then Miss.Jess (manager) ensure some one call me or help me but no one help me again,
then i went to another service center infront of timesquare (Ixsun Sdn.Bhd. Lot 1.07 Podium Block,. 1st Floor Plaza Berjaya,. 12 Jalan Imbi,. 55100 Kuala Lumpur),
This time one lady who helped me to replace my mobile in 7 working days,i got the new z1 atlast,
i was happy and i thought issue is now resolved.
just after replacing to new z1 now again got dead pixel on left below of screen,
This time im now super pissed off by SONY MALAYSIA.
i dont understand what is my mistake, to switch from samsung to sony for its better camera and waterproof thingy,
but now i realise that it was my biggest mistake of swiching to SONY.
any ways this time i wont keep quiet and will escalte this issue,on all social fourms and media.
I have all the recipt and proofs,but one from sony didnt contact me yet.

Please see my all trailing emails with Sony.
---------- Forwarded message ----------
From: "thesatti" <>
Date: 23 Oct 2014 18:54
Subject: Re: Sony Xperia Contact Center, Service Request: 1-2156320939
To: <[email protected]>
Cc:
Hi Faizal Mohd,
I disagree with the solution you are now providing to me.
As per last telephonic discussion with you,you told me "you are the last person to be in touch",and now to telling me you can't do any thing.
Must read you 2nd last email.
"As spoken, please provide a copy of your NRIC for the cheque. Please take note that we will get back to you on the approval of the refund."
As per your request,I already provided my necessary documents to you.
I am Now waiting for my Re-Fund.
I am simply un-happy with your services and i have reservation on your management decision.
This case is not close yet.
I want your line manager to Call Me Back as URGENT.
Thanks and Regards.
Naveed Shahzad
M:
Information is not knowledge.(Albert Einstein)
On Thu, Oct 23, 2014 at 5:47 PM, <[email protected]> wrote:
Sony Mobile
Support Sign up Software Update
Dear Mr Naveed,
Thank you for contacting the Sony Xperia support centre.
Thank you for your patient on this case. We regret to inform you that the management have disapproved your request for refund. Please consider these alternative offer, a replacement of Xperia Z1 or you wish to do a top up to Xperia Z2. Please reply us on this.
For the latest news, information and product support please visit www.sonymobile.com.
To learn more on how we can support you, please visit our XperiaTM Care at www.sonymobile.com/support. For further assistance you may also contact us at 1-800-88-7666.
Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Faizal Mohd
Sony Xperia MY Customer Services
Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
Sony Mobile - Make Believe
[THREAD ID:1-ZOIPFI]
-----Original Message-----
From:
Sent: 20/10/2014 23:05:10
To: [email protected]
Subject: Sony Xperia Contact Center, Service Request: 1-2156320939
Hello Faizal,
As discussed today regarding to my Sony Xperia Z1 issues(mishandling and 2 times faulty device),kindly proceed for money refund as URGENT.
For processing this request,please find my attached passport copy.
Name : Naveed Shahzad
passport number : #######
Inline image 1
P.S : Kindly reply with turn around time for this process.
cordially
Naveed Shahzad
M:
Information is not knowledge.(Albert Einstein)
On Mon, Oct 20, 2014 at 6:56 PM, <[email protected]> wrote:
Sony Mobile
Support Sign up Software Update
Dear Mr Naveed,
Thank you for contacting the Sony Xperia support centre.
Thank you for your time over the phone. As spoken, please provide a copy of your NRIC for the cheque. Please take note that we will get back to you on the approval of the refund.
For the latest news, information and product support please visit www.sonymobile.com.
To learn more on how we can support you, please visit our XperiaTM Care at www.sonymobile.com/support. For further assistance you may also contact us at 1-800-88-7666.
Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Faizal Mohd
Sony Xperia MY Customer Services
Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
Sony Mobile - Make Believe

Sony xperia z2 dk36 dock purchasing problems very annoying

Dear Sony,
I have several complaints sony accesory and could not find/purchase dk 36 magnetic charging dock in our country Turkey, xperia contact center also could not help me. Here is my correspondence with sony;
ME:
Message:
I just purchased xperia z2 - D6503 from online reseller in our country on 30.10.2014 Turkey, but I am not satisfied accessory out of the box; box contains just entry level headphones, ac adaptor and usb cable..
One of my friends (and same device sold that european countries) purchased same model device with lower price and its box contains full accesory; DK36 magnetic charging dock, mdr-nc31em headphones and front glass protectıve film. I wish to have these accesory (at least charging dock) because I paid higher price in our country and I am not satisfied sony's sales policy.
Sony:
Dear Levent HIZBUL,
Thank you for contacting Sony Xperia support.
First of all we are sorry to answer your mail with delay.
With regards to your inquiry, we would like to inform you that Sony Mobile products' sales kit contents may vary depending on market or country/region. Sony Xperia™ Z2 mobile phones' sales kit contents in Turkish markets include MH750 headset, charger, USB cable, display protector and documentation.
Should you require any further assistance please contact us through the telephone number +90 212 473 77 77. For more information on our products, services and support please visit www.sonymobile.com.
Please be aware that if you do not respond within 7 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Gülçin Armağan
ME:
Hello,
I disappointed that sales kit strategy, so where can I buy a dk36 magnetic charging dock and how much is it cost?
Sony:
Thank you for contacting Sony Xperia support.
First of all we are sorry to answer your mail with delay.
With regards to your inquiry, Sony Mobile Products become available in the Turkish market via Sony Centers and our company's official sales partners (operators and their chain of mobile stores). When Sony Mobile announces the release of a Product, the retailers carry out their orders as they wish, Sony Mobile delivers them the Products and this way they become available to end-users.
Please note that the availability of our products depends on the retailers' orders and stock while price depends on each company/shop's pricing policy. Therefore we cannot provide you with information about a specific price. Lastly, we would recommend you to conduct personal research in Sony Centers and mobile stores in order to find and purchase the Sony Xperia product you want.
If you would like to find and purchase Sony Mobile accessories please contact your nearest Sony Center. You can find the nearest Sony Center from www.sony.com.tr web site.
Should you require any further assistance please contact us through the telephone number +90 212 473 77 77. For more information on our products, services and support please visit www.sonymobile.com.
Please be aware that if you do not respond within 7 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Gülçin Armağan
Sony Xperia Support
ME:
I could not find any information for xperia z2 dk36 dock neither online store nor other sony stores, this indicates I can not buy original sony accesory in our country and this is very annoying.
I satisfied xperia z2 product but not satisfied sony’s poor after sales support.
I noticed that sony really do not care its customers especially in our country.
I disappointed again and I am tired my complaints to sony so I am ending this conversation.

Hi, Sony is correct with regards to different accessories being avaible in different countries......with regards to the magnetic charger have you looked at other forms of purchasing it from other retailers for instance Amazon or eBay etc?
Not 100% sure which online retailers are available where you live but i'm sure there must be some retailers offering it.
Good luck

Dissapointed by Sony Xperia Care Senayan City Indonesia

I'm fixing my Xperia L but its almost 2 months i have not heard any news about my phone, I try to call there's no one answering it. Should I publish my concern to media?

i am having the same problem, and i was very very dissapionted with sony service center indonesia
heres the detail.
i accidentally crack my sony xperia Z2 back cover, and i realized that this will not cover by the warranty, but still i take it to sony xperia service center located at ITC Roxy Mas because i believe that this is the best solution
14/7/2014 i came to xperia care ITC Roxy Mas and was greeted unfriendly by the customer service. I let her see my phone and let them examine it. I ask how much should i pay, but the customer service just give the price range and cannot guarantee it that will fit the price or not. She said that tonight (which mean 14/7/2014) all the phones on their office will be brought to center office, and they will confirm how much should i pay immediately.
17/7/2014 i call sony xperia call center at +62 21 29357669 because whenever i call the service center that i trust my phone to be repair, they never answer. I was told by the call center that the haven't receive any information about my phone, and will contact me immediately after they receive it.
21/7/2014 i emailed sony contact center because i haven't got the confirmation as they promise
23/7/2014 they replied my email, they were sorry for my inconvinience and said that they have receive my phone data. and i call the service center because they did not contact me, but still no answer
2/8/2014 i call sony contact center (since i can't reach the service center) and they said that in 3 work days i will receive the confirmation.
7/8/2014 they did not fulfill their promise, i did not get any confirmation from sony service center, so i call the contact center again (i still can't contact the srvice center, they wont anser the phone) and the promise me that today no matter what, i'll be receiving the confirmation. i wait untill 9pm, but no call from sony.
8/8/2014 i call the contact center again, and tell them that they dont give mey any confirmation and i also told them that i cant reach the service center, and guess what, the customer service told me to come by my self to service center that i put my phone and ask them about my phone.!!
should i publish it to the media???

Sony Xperia Z3 Tablet compact handsfree does not work

Hi,
I just bought a xperia z3 tablet. When i plugged in the handsfree, the sound doesnt come out from handsfree but from the phone speaker itself. I have tried other handsfree and the result is still the same.
Pls kindly help... Asap..

Hi YuliardiLee,
Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Are you using Sony Mobile supplied handsfree or are you using Third party, are you also able to advise if the handsfree is CTIA or OMTP?
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Contact email of Sony Xperia

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