Contacting Sony Support experience

Dear Sony - please please please tidy up your phone contacts system! To say I've literally been directed around the world either through 'I'll connect you through to ... ' or been given other numbers 'which will be able to help you with your query' or having some automated phone number that does NOT redirect you back to main menu meaning you must hang up and start over . **bleep** **bleep** **bleep** is all I can say!
My Tablet stopped charging! All I wanted was to find out if it could be repaired and where to send it to! That was all. I wasnt looking to buy a rocket to the moon! I think my query was simple and none of your numbers I phoned (thought if I used a number associated with support I might have been along the right track but seemed not .. at least not for Ireland..).
Following about my fifth phone call/transfer etc, I was sent an email with an address of whom to send my Tablet to and which I did. But I never received a phone number for this company, and on contacting Sony again on a number found through Sony Mobile Support, went through another journey of **bleep** of different numbers to the point, I just Googled the Repair Centre in Ireland and thankfully found the phone number for them that way, and thankfully they confirmed they had received my Tablet.
Sony - each and every staff member of yours I spoke to was very pleasant and helped within their limited capacity but for something so simple, should not have been so **bleep**-ish.

Rickard .. thanks so much for your comment. I think my problem is that I'm from Republic of Ireland and not UK and therefore I fall between the cracks for support. That link allows me to select my country. It then gives a phone number which to me appears to be a local Irish low-call number .. through the menu options I have to select 2 for 'tablet that has been sent for repair', then 2 for 'updateon repair', and 3 for 'any other network' - the girl who answered the phone then asked me for my booking reference number which panicked me, then we established that was only for mobiles, tablets did not have a booking reference (phew) and then she gave me a number to phone - 0044 1656 867339. This turned out to be support for repairs based in south of Wales and could not offer any help and had never heard of the company in Ireland that my tablet had been posted to. As I was about to phone the original support number back I realised I could just try to google this irish company and indeed that worked. But I hope this will give a sample of my experience to date. My experience from my initial enquiry was very similar but took a lot longer and many more transfers and different phone numbers been offered. I have no issues with any staff, all very patient and pleasant to deal with, but the phone networking system in place seriously needs to be tidied up.
Thanks Rickard for having taken the time to read my post

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Cant Contact Sony support from website-broken link

Try to click on "Xperia L" on this page to receive support:
http://www.sony.it/support/jump/list
this is how sony support its customer.
thanks you.

http://www.sonymobile.com/global-en/support/contact-us/
You should try here.
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Sony, please tell me how you allow something like this to happen? Horrific Support Experience

So, the below happened. Essentialy, Sony sent me four broken TVs, forced me to spend about 20 hours of time replacing those TVs, and has refused to replace my broken television. The below is a chain with one of your reps. I would never have expected such a poor customer service experience from a company of Sony's caliber. It has been very disappointing. You insist that you are giving me an "offer" but you have given me no options whatsoever.
I note that you continue to maintain that there is no viable replacement. However, a simple search on your webpage and online shows that there are multiple 48 inch LED televisions still available. I find your representation to be disengenuous. The below chain is only one point in the long line of frustrating communications with your representatives. All told me different things and made promises that were not kept. I can only imagine how my case file looks.
I would like an explanation from Sony how you could allow something like this to happen? This has been the most frustrating experience I have ever had with a electronics company -- and I have had alot. It has been terrible.
---------- Forwarded message ----------
From: []
Date: Fri, Jun 26, 2015 at 7:22 PM
Subject: Re: [] *Mark*
To: Sony Support USA <>
To be clear, I am not "accepting" your offer as I don't think it is fair or makes me whole. I am telling you to do whatever you have to do. You have given me no real other options.
On Jun 26, 2015, at 7:04 PM, Sony Support USA <> wrote:
Hi [],
Thank you for contacting Sony and for accepting the offer. We apologize that we cannot offer you the regular retail price of the unit since that is not the amount that you paid it for. We will email you a prepaid shipping label which you can use to ship us back your TV and once we determined that it is in transit back to us we will process the check with the amount of $369.99 and you will receive the check in 4-6 weeks. Thank you.
Regards,
Mark C7NO
Sony National Customer Relations
From:[]
Sent: Friday, June 26, 2015 9:20 PM
To: Sony Support USA
Subject: Re: [] *Mark*
How you get away with treating your customers like this is beyond me. I am telling you that I purchased the television at a discounted rate that I am no longer able to obtain. In other words, the amount you are refunding me will not make me whole. I am also telling you that your colleague literally offered me a refurbished TV about two hours ago (apparently your group offers less to customers now). You have already sent me three TVs and wasted about 20 hours of my time. Despite all that, you unapologetically state that your "FINAL" offer gets me to nowhere that I need to be. You have no remorse for the situation and have not gone any extra distance to make a customer whole, which is all that I am asking for.
You have beaten me into submission over the past month with broken TVs, hours wasted shipping, long conversations with support representatives, and failed promises. You guys go ahead and do whatever it is you need to do. There is only so much that I can argue about. No customer should expect this type of treatment from a company like Sony. People purchase Sony so that they DONT have to deal with that type of nonsense. This has honestly been the worst customer service interaction I have ever had.
On Fri, Jun 26, 2015 at 5:54 PM, Sony Support USA <> wrote:
Thank you for contacting Sony. We double checked if there is a same or comparable refurbished unit for replacement but there is none. Your file is being already being handled by our department which is the highest level you can get since our managers and supervisors are not part of the escalation path. The $319.99 is the amount that you paid for the TV and that is what we are going to refund you and the $50 is for compensation. You are getting more than what you paid for the TV so Sony believes it will cut it. Our offer is FINAL. Thank you.
Regards,
Mark C7NO
Sony National Customer Relations
From: []
Sent: Friday, June 26, 2015 8:38 PM
To: Sony Support USA
Subject: Re: [] *Mark*
Mark,
I just spoke to an individual on the phone who told me that you could send a refurbished model . That conversation is exactly what prompted my email to this email address -- they told me to reach out here because you could provide me a better option rather than the two that were given. Now you are telling me that not only can you not offer me a better option but that you are taking away an option previously given. This is getting more and more ridiculous. I am sorry but this just isnt working for me. I dont understand how there is this much miscommunication between your departments.
I would like to be put in touch with a manager on this case. Your offer to refund me 320 + 50 will not cut it. I am amazed that a company like Sony, which people purchase because of the supposed product support and service, is failing their customer in this way. It's very disappointing.
On Fri, Jun 26, 2015 at 5:30 PM, Sony Support USA <> wrote:
Hi [],
Thank you for contacting Sony. Like we mentioned from our last email, the best and final offer is the buyback. If you don’t like the offer then we don’t have any other option for you. Thank you for choosing Sony.
Regards,
Mark C7NO
Sony National Customer Relations
From: []
Sent: Friday, June 26, 2015 8:10 PM
To: Sony Support USA
Subject: Re: [] *Mark*
Thanks, Mark. My preference would then be to try a refurbished model one more time. The issue is that I got the TV at Black Friday discount. I wouldnt be able to replace it even if I wanted to. So, I will try one more time and go from there. Please let me know once the TV is shipped.
On Fri, Jun 26, 2015 at 4:21 PM, Sony Support USA <> wrote:
Hi [].
Thank you for contacting Sony. We apologize if you don’t want that option but this is the best Sony can offer since there is no same or comparable model to offer you anymore. If the unit will be replaced it will be the 4th time already and to tell you honestly it will be much cheaper for you to just buyback the unit rather than to pay the shipper deliver the TV every time we replace it and we are not saying that it is your fault just to make it clear. We will buyback the unit for $319.99 and we will add up another $50 as compensation for all the troubles. Please let us know once you have made your decision. Thank you.
Regards,
Mark C7NO
Sony National Customer Relations
From: []
Sent: Friday, June 26, 2015 7:16 PM
To: Sony Support USA
Subject: Re: [] *Mark*
I don't want that option. I would take a refurbished model again over the refund.
You are saying that I spend 20 hours of my life dealing with you, driving to and from fed ex three times, mounting and taking down three broken televisions, and you do nothing to compensate me for my time? I would never expect this from a company like Sony.
On Jun 26, 2015, at 4:10 PM, Sony Support USA <> wrote:
Hi [],
Thank you for contacting Sony. As we have mentioned there is no same or comparable model to offer you that is why we offered a buyback for the unit and that is the only option thank you.
Regards,
Mark C7NO
Sony National Customer Relations
From:
Sent: Friday, June 26, 2015 7:05 PM
To: Sony Support USA
Subject:
As I said, I don't want a buy back. That is not an option for me.
Are you saying that you have no other 48inch led television?
On Jun 26, 2015, at 4:02 PM, Sony Support USA <> wrote:
Hi [],
Thank you for contacting Sony. We apologize for the inconvenience this may have caused you. Since there is no same or comparable model to send you as a replacement we will buyback the Tv for $319.99. We will email you a prepaid shipping label for you to return the unit back to us and once we determine that the unit is in transit we will process the check and you will receive it in 4-6 weeks. Should you take the offer please provide the address where the check should be sent to. Thank you.
Regards,
Mark C7NO
Sony National Customer Relations
From:
Sent: Friday, June 26, 2015 6:49 PM
To: Sony Support USA
Subject:
Over the past month, you have sent me four defective TVs. I cannot tell you how frustrating this process has been for me. I never would have thought that a company like Sony could be this bad. It has been like pulling teeth with you all.
I purchased my television thinking that it would come along with the best product and support in the market. That has not been the case. My TV broke down within a year and now you have sent literally four televisions to replace it but none of them have worked.
The latest contact I got was that you have run out of new television for my model and instead need to send me another refurbished one or refund me. I do not want either option.
I want a brand new TV. I dont care if it's the same one or a better one but it has to be new. It cannot be refurbished. I do not want a refund.
At this point, I have spent about 20 hours of my life on the phone with you or shipping back and forth items. I would also like compensation to account for that time.
Please email me or call me with a response.

Hi adam26,
Welcome to the Sony Community!
We certainly empathize with your frustration and we apologize for the inconvenience caused. Please check your other thread here, we saw someone from our customer relation department already responded to your inquiry. Again, we sincerely hope to seek your kind understanding on this matter.
Regards,
Dave

I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service

I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service that didn't work. Verizon advised us that would upgrade both of our phones (to see if that solved the problem). Ok...this is where Verizon has forgotten customer service rules. He order 2 phone...one for himself, one for me. 1st the wrong address on the package..Fedex couldn't deliver...2nd...missing condo number Fedex couldn't deliver again...(2nd call to Verizon)...3rd package was finally deliver with 1 phone...missing my phone. Contacted verizon rep...reorder my phone again..but sorry we cannot give the same price as quoted on 21April...even though...its our mistake...Ok...Ok..what a surprise..but we can do this...after 65 minutes...found a price that was a little bit more...fine...just order the phone....I reordered phone on 28April...on the April 29...no email..so I can Verizon for the 4times in a few days..sorry your order was delay due to our Fraud dept. OK...talked to fraud dept...ok..account is good..will release phone and ship. OK...Next day, no email with deliver confimation. Contact Verizon 5 times now...sorry..your order was cancelled...YES...cancelled again...2nd time now...but we can reorder...OK...sorry but we cannot honor that price that was quoted..really...agent messed up...again...but we can do this for you....I don't understand...your mistake...ALL the times...
Strange ...how my order gets cancelled twice by Verizon's mistake....yet you cannot honor prices that your agents quoted!!!
I didn't reorder the phone....I cannot in good faith same with a company that does not stand behind their own mistakes...and worse...they make the poor customer pay for it...
I will not be renewing my contact...its time to Cricket Wirless...which my sister-in-law loves for half the cost....

I hope that you aren't complaining about dropped calls INSIDE your condo because no amount of switching or upgrading devices will solve that.
VZW will not guarantee service inside of any structure. There are just too many factors. If the problem is inside then you might want to look at one of the following:
1.) Network Extender (may cause issues for others in a condo or apartment style setting)
2.) A Google Voice Number (Free with a Gmail email address), downloading Google Hangouts Dialer and forwarding your calls to the GVN so that you can make and receive calls over Wi-Fi.

I have a Sony Cybershot camera. My problem is that I can't view my panoramic photos properly with iPhoto. Sony says to contact Mac support. Has anyone any info on this prob, please?

Panoramic photos. I have a Sony Cybershot camera. My problem is that I can't view my panoramic photos properly with iPhoto. Sony says to contact Mac support. Has anyone any info on this prob, please?

Not sure what you want - you shoot the photo by doing a sweep and the camera makes a static JPEG that is long (panaromic) and you import it - on the camera and in iPhoto is is a panaromic photo
for example
LN

Completely unsatisfied by the Sony Support

Hello Everybody,
Just to share my bad experience with the sony support.
I have acquired a Sony Z1 Compact this year in February from a french telecom operator Sosh with one year of warranty Sosh If I stay with them, Or 2 years with Sony if I leave Sosh.
I have got an issue with my Z1 compact , it is impossible to have a normal communication with someone, all people with who I have a call , ask me every time to repeat myself.
So It was not possible to continue like that, a problem is probably coming from the micro.
Therefore, I have contacted the sosh support first who has taken my mobile and sent it to the Sony repairer (SBE) . And 2 weeks after , I have received it saying that after test, everything is ok, so nothing had been done to my mobile.
SO I have continued to use it with my "headset mic" but I was really not satisfied using it like that.
And with all personal issues, it was difficult for me to find a backup phone during the time it was at the repairer.
Then I have left Sosh, and I have sais my self. OK now, it should be ok because I will send my mobile directly through the SOny support and it will be repaired quickly and I was confident because it was SONY.
SO I have opened a case to the sony support, they took the mobile, sent it to the repairer, and again it came back with the same problem.
I was really upset, So I have said, ok I will explain my case by chat with someone from Sony.
I have asked a new mobile because it was the second time I received back my phone without being repaired.
He told me that He will escalate to the manager.
But I have not got any answer from him, even if I have explicitly asked to contact me and not to forget me.
So I have chosen to call them directly by phone, after having explained my issue to one from the Sony Support, they just advice me to send it again to the support , even if they have constated the problem , because they have difficulties to listen me because of the problem in their SONY Z1 compact Product.
Then I have understood that Sony is not serious.
Before I was viewing SOny as Apple or Samsung, but there is a big gap between them.
I am pretty sure that in future, I will buy another Sony Product.
Sorry for my english,
M AIT

Would it help if you spoke to Xperia care live chat http://www.sonymobile.com/global-en/support/contact-us/
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

My wireless network test report indicates "The wireless radio is not functioning. Contact HP support

HP Photosmart Premium All-in-One, Model # C309a...Windows 7, 32-bit. A Wireless Network Test Report tell me "The wireless radio is not functioning. Contact HP Support***
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Bob Headrick, HP Expert
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If your problem is solved please click the "Accept as Solution" button ------------V
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Trying to make a purchase on itunes and keep getting prompted to verify account information, when I do that, it says to fix errors, then to contact apple support, any ideas or know how to fix this?

Trying to make a purchase on itunes and keep getting prompted to verify account information. I've done this and when i click done, it says to fix errors; i repeat the process then it says to contact apple support. Any ideas or other experiences with this? I've had this happen before and it got resolved after i called them and it took a few days, not very convenient. The same thing happened when I was just trying to update my account info with a new billing / account address.
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You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
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Download Error - Contact customer support. Indesign wont load application have gone from the control panel. CS photoshop loads and wants a serial number - and my serial number dosent work?

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Hello Bradley,
sometimes the "opm.db file" is the culprit. In this case you should delete it.
But as much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
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Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". I've quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. HELP

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Hello,
Adobe has brought these new links in this matter:
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App doesn’t open; progress wheel spins continually
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Phone number to contact tech support doesnt work

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Hello,
did you use the number by considering the opening times? (See screenshot)
And you should use "For help with other issues, please see the support options on our Contact Customer Care page." Click through there and if "open" please use the chat, I for may part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
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Sony support not working

Hello, I am trying to contact Sony by submitting their form (http://support.sonymobile.com/global-en/xperiaz3/contactUs/phone/?region=he_IL) but the "Send" button just does nothing! I enter all the required fields, the button becomes blue and clickable, but clicking on it does nothing. What do I do? I need to write them on a very urgent matter. Thank you very much in advance!

See here:
https://talk.sonymobile.com/t5/Xperia-Z3-Z3-Dual/Sony-Xperia-Malaysia-Email/m-p/912237#M6380
Maybe you have the same issue?
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

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When I sign in with this apple ID, it appears "please contact itune support to complete this transaction", when I sign in with this apple ID, it appears "please contact itune support to complete this transaction"

I can create apple ID in mozilla firefox.
But I can't sign in on itune.
After I fill up all with without using credit card, it appears this sentence "please contact itune support to complete this transaction."
I use both mac book pro & sony vaio.
Like this appears on both pc.
How do I slove this problem?.

Click here and request assistance.
(68959)

On every attempt to install Itunes I've recieved the error message, "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package Vendor." What do?

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I know there's a million threads like this, but I thought I'd record my experience. I, too, was having the original poster's error when I tried to update iTunes on Windows XP. I think I was stuck on 10.
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I'm not sure why this app's folder and MSI were missing from my computer. I had once used Laplink PC Mover to move everything from my old computer to this one, and perhaps it missed a bit.

Contacting Sony Support experience

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