Continuously Restarts, Will Not Charge?

I've had my black iPod 5G/video since this past Christmas. I used it occasionally but come the end of May I had to put it away because I was packing up to move to a new apartment. I finally have some spare time to do some updating and I am going to start going to the gym with it.
Here's the problem:
The iPod is continuously restarting itself and is making a scratching noise. It'll show the Apple icon and then the little iPod with X'd eyes and such with the support website URL. I started the R list but my computer/iTunes would not recognize it. Just now it says "do not disconnect" and my computer recognizes it. Every once and awhile it sounds like it restarts or gives up but the screen has the animated red circle on it.
I'm kind of new to this, but is my iPod charging? Is the scratching noise hard on the disk? If it is charging, should I go ahead and restore because it's been packed up for awhile?

Are you connecting it to a direct USB port on the iMac, not a USB hub or the spare port on the keyboard?
Try shutting down (powering off) the iMac and disconnecting all USB devices (you can leave standard keyboard/mouse connected). Start up the iMac and connect the iPod to a direct USB port by itself.

Similar Messages

My iphone 4 will not charge in the plug or connect to my laptop but my ipod 4th gen does. what could the problem be because the screen to show it needs charging will not come up and it will not restart by holding the home button and lock button. thanks

my iphone 4 will not charge in the plug or connect to my laptop but my ipod 4th gen does. what could the problem be because the screen to show it needs charging will not come up and it will not restart by holding the home button and lock button. thanks

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
-Griff W

Palm Pre crazy symptoms: "phone offline", will not charge battery, will not start, error message "an error has occured that cannot be resolved"

This is a long description of a series of problems with my new Palm Pre. You may wish to search the text to find your specific issue(s). There is no solution in my post. Look for possible answers in the responses to come.
I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone worked great. Last night I plugged in the phone and updated the OS. After completion, I selected "Done" and went to bed.
- First Series of Issues: "Phone Offline", will not charge battery -
In upper lefthand corner of the phone there is the message "phone offline". Although the phone has been charging all night it reads "26% battery". I called the general Sprint tech support number and we tried the following things:
1) Restart phone (press and hold power button, then select "turn off". after power down, press and hold power button to power on.)
2) Reset the phone (several different ways - call tech support so that you do this correctly)
The individual at Sprint then sent me to another tech support person, presumably 2nd tier.
- Second Series of Issues: Error message "an error has occured that cannot be resolved" -
Sprint tech support person #2 also had me restart and reset the phone in a number of ways. In her words "we've tried every palm pre trick I know" and each time the phone was unresponsive. Often we received the error message "phone is offline". We did a full erase and after that the phone would no longer restart. At this point the error message came up saying "an error has occured that cannot be resolved" which referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky background with a semitransparent box over it with white text.
Sprint tech support person #2 then connected me with Palm support and the dance continued. Again we tried a whole bunch of resetting and restarting and erasing options. Palm support instructed me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. While that was happening he had me hold the "volume up" button and plug the phone into the charger. This caused a USB symbol to appear on the phone. When the file was complete I received an error message that the file couldn't run. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He then transferred me to another Palm support person who works with Mac users.
Palms tech support person #2 then informed me that I should have selected the "mac" download option on www.palm.com/rom. I verbally walked her through the whole series of webpages, telling her that it says that you need Windows (version whatever) or Mac (version whatever) but that at no time was there an option to download a different WebOS Doctor for different operating systems. After some more discussion she told me she would have to have someone call me back tomorrow.
- Third Series of Issues: phone stuck on USB symbol -
So at the moment the phone is completely useless. Not fantastic. I booted up the mac in Windows 7 and downloaded WebOS Doc and received the same error. I also ran Windows Vista virtually and received the same error. Later this afternoon I'm heading into work to try the same thing on Windows XP.
In the meantime, I got onto this forum and located a thread that provided a direct link to the necessary file:
palm.cdnetworks.net/staging/rom/webosdoctorp100ewwsprint.jar
After downloading that file, which I realized could totally be a virus, I was able to get WebOS Doc working on my computer. It required that I recharge the phone completely before beginning and now it's on the screen that says "Don't disconnect your phone" and the file is at 3% complete. Only... it's been at 3% complete for almost 30 minutes.
I am hoping that Palm will follow up with me tomorrow, but I'm leaving at 7am on a business trip and would love to have the thing working. Any suggestions are welcome, even if you can just tell me how to get the think disconnected safely before my flight tomorrow. I don't fancy getting through security with my phone wired to my laptop.
Thanks.
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Hello and welcome to the forums;
Our phone support is open every day Monday through Sunday, although there are different hours of operation for the weekend. If after a webOS Doctor reset you are still experiencing the same problems, I would likely recommend replacement, either in a local store for your carrier or through our technical support department.
There may be additional technical support offered or suggested over the phone, this would need to be done first before a replacement could be issued.
Hope this helps,
TreoAide

My ipad2 will not charge or start

what do i do, my ipad2 will not charge or start?

First make sure that you are using the charger that came with the iPad and have plugged that into a wall outlet. Keep in mind that if the battery is completely drained it make take up to an hour on the charger before the iPad responds. So wait one hour then, while the iPad is still plugged in, reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. If the iPad restarts let it continue to charge until the battery is 100%.
If the iPad does not start consider these troubleshooting steps.
1. Bad outlet. Make sure the outlet is providing power.
2. Bad charger. Try a different charger.
3. Bad cable. Try a different cable.
4. Dirt, fuzz, or lint in the connection ports. Check and casually clean if necessary.
5. Software failure. First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
6. Hardware failure. Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

Nano not recognised on windows or itunes and will not charge, help!!!!

i went to update my ipod the other day and it said that the ipod was corrupted, so i took it out and pluged it back in again and it worked fine. then i went to charge my ipod on the computer a couple of days later and its not regognised on windows or itunes and will not charge!
i have reset, restarted and updated etc and nothing has happened. i have read other thru peoples messeges who have simular problems and they say that reinstalling and reseting to factory conditions doesnt work.
can someone please help me or has any one had the same problem? thanks

can i put it into disk mode if the computer doesnt recognise it at all?
Yes, you can.
"Putting your iPod into disk mode" is simply a process that involves pressing a few buttons on your iPod, getting it into Disk Mode.
To put your iPod into Disk Mode, follow the steps in this article -> Putting your iPod into Disk Mode
As Bryan said, see if the iPod is recognized by your computer when it's in disk mode.
-Kylene
If any post helps or solves your problem, please click the "Solved" or "Helpful" buttons on top of that post. Thank you for helping the boards!

My iphone 5 will not charge and will also not be recognised when plugging into my computer

I need help.
I have looked on loads of forums but I seem to have 2 problems merged into one.
The first one is that my phone will not charge, i have tried different USB ports, different plugs (the only thing i havent got round to yet is checking the actual cable). I have clean the phone where the cable goes.
Also when i plug it into the computer, it says the USB is not being recognised and it also doesnt charge my phone.
I didnt update the phone last week when i was notified by itunes - will it have something to do with this. I have the latest version of itunes.
Help
Rhys

Hello rleighton,
Thank you for the details of the issue you are experiencing with the battery on your iPhone 5. You have taken some really good steps to troubleshoot this issue already. I found an article with a few additional steps you can take.
I recommend the following steps for the issue you described (you can skip any of the steps you have already taken):
Resolving issues
If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
Inspect the connector at the bottom of the phone:
Make sure that there are no bent pins in the connector.
Make sure that the connector is free from debris.
If there are bent pins or debris, please contact Apple Support.
Otherwise, continue troubleshooting.
Make sure that the outlet you're using works.
Make sure that the Apple USB cable and Apple USB power adapter work.
Plug the device in to power and let it charge for up to 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
If the device still exhibits an issue, try turning your device off and then on again while connected to power.
If the issue is persists, please contact Apple Support.
Find the full article here:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Thank you for using Apple Support Communities.
Best,
Sheila M.

Battery charges when asleep but will NOT charge while awake

Hello -
By battery will charge when off/asleep but will not charge while awake. It just slowly drains to nothing and dies even though adapter is plugged in. magsafe adapter light is green when open/on and orange when off/asleep and lights on battery indicate charging while in the latter state. still using stock battery that came with computer when I got it a few years ago, so it's not new by any means, but when fully charged lasts as long as it used to. I would think maybe charger is issue, but it DOES charge, just not while awake. not sure why computer wouldn't still work correctly while plugged in if in battery indicator it says power source is "power adapter," but its not. I have tried resetting PMU and calibrating battery. the combo of the two seemed to work when having issue a few months ago, but it just started doing it again. frustrating because once it dies I have to wait several hours until its fully charged again, so it cramps the workflow... any ideas? battery info from profiler below.
Cheers,
Ian
Battery Information:
Model Information:
Serial Number: DP-ASMB013-3556-2063
Manufacturer: DP
Device name: ASMB013
Pack Lot Code: 0001
PCB Lot Code: 0000
Firmware Version: 0102
Hardware Revision: 0300
Cell Revision: 0100
Charge Information:
Charge remaining (mAh): 81
Fully charged: No
Charging: No
Full charge capacity (mAh): 4571
Health Information:
Cycle count: 827
Condition: Good
Battery Installed: Yes
Amperage (mA): -1134
Voltage (mV): 10921
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 60
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 20
Automatic Restart On Power Loss: No
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 5
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 1
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
Charging: No

Scott - Your answer ultimately led me to the answer, albeit months later, after much internal deliberation and some trial and error... thanks!
Ruled out battery (as crazy as that sounds - it's had a bajillion cycles) as it didn't make sense that battery would charge but wouldn't work while awake. I have a friend whose battery is completely shot and his still works as long as magsafe is plugged in, and mine wouldn't even do that. tried another adapter and that worked. then tried mine in a different plug. so in the end, turns out I had a bum powerstrip... mag safe / battery recharge works properly when just plugged in somewhere different.
So no need to buy a new charger or battery (yet!)
thanks to all,
Ian

My MacBook Pro will not charge.

Hi Apple Support Communities!
I have a 2006 MacBook Pro 1,1.
This computer is equipped with an Intel Core Duo processor, and 2 gigabytes of 667 DDR2 SDRAM.
It works absolutely fine, but I am having small problem with it: it will not charge. Since it is from 2006, Apple considers it to be "Vintage and Obsolete." I have no idea what is wrong with it, and am in need of it in proper working condition by this August. I do not have the original install discs for it, and have no way of running the hardware test to see if there are any problems. What do you all suggest? Thank you in advance!
Model Name:          MacBook Pro
Model Identifier:          MacBookPro1,1
Processor Name:          Intel Core Duo
Processor Speed:          2 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache:          2 MB
Memory:          2 GB
Bus Speed:          667 MHz
Boot ROM Version:          MBP11.0055.B08
SMC Version (system):          1.2f10
Serial Number (system):
Hardware UUID:          00000000-0000-1000-8000-0016CB9674E1
Sudden Motion Sensor:
State:          Enabled
Model Information:
Manufacturer:          SMP
Device name:          ASMB012
Pack Lot Code:          0001
PCB Lot Code:          0021
Firmware Version:          0010
Hardware Revision:          001f
Cell Revision:          7a3e
Charge Information:
Charge remaining (mAh):          0
Fully charged:          No
Charging:          No
Full charge capacity (mAh):          5028
Health Information:
Cycle count:          2
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          0
Voltage (mV):          5500
System Power Settings:
AC Power:
System Sleep Timer (Minutes):          0
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          180
Automatic Restart On Power Loss:          Yes
Wake On AC Change:          No
Wake On Clamshell Open:          Yes
Wake On LAN:          No
Current Power Source:          Yes
Display Sleep Uses Dim:          Yes
Battery Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          2
Wake On AC Change:          No
Wake On Clamshell Open:          Yes
Display Sleep Uses Dim:          Yes
Reduce Brightness:          Yes
Hardware Configuration:
UPS Installed:          No
AC Charger Information:
Connected:          Yes
ID:          0x0100
Wattage (W):          85
Revision:          0x0000
Family:          0x00ba
Serial Number:          0x002582ae
Charging:          No

joncwyatt,
you can contact Apple directly to purchase a replacement pair of grey DVDs for your MacBook Pro, which has (among other things) its model-specific Apple Hardware Test. (The Apple stores don’t stock the grey DVDs.)
Was your new battery sold by Apple, or was it manufactured by a third-party? Have you tried purchasing a different battery for your MacBook Pro, to make sure that the problem is not with the new battery currently in your possession?

I'm sure your'e going to tell me I just need a new phone but maybe there is hope for my iphone 4. It will not charge past 66% (it's not the charger), it turns off when unplugged, and it will not even let me turn my wi fi to the on possition. Help!

'm sure your'e going to tell me I just need a new phone but maybe there is hope for my iphone 4. It will not charge past 66% (it's not the charger), it turns off when unplugged, and it will not even let me turn my wi fi to the on possition. Help!

Hi there 8472kck!
I have some information for you that can help you troubleshoot this issue a little further. That information can be found right here:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 15 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
and that information comes from this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

My Iphone will not charge properly!!!

I have had my iphone since last november 2012 and it has worked perfectly. However about a month ago when i plugged the lightning cable from the wall into my iphone to charge, i had to bend it into a certain position to get the phone to charge. I figured it was the charger that was busted as at the top of the cable some of the plastic had come away and there was exposed wires, so i purchased another lightning cable from apple, which arrived today. After plugging the new charger into the USB and the wall, the phone will not charge properly again unless the cable is bent into a position where it suddenly starts charging and then unless its kept in that position it will cease to charge. Is this my phone or have i just got unlucky and been sent a faulty charger?? please help.

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
Please be more specific about "it wont connect back to the computer" so that appropriate troubleshooting steps can be provided.

Although I plug my iphone5 into a power socket or my laptop,the phone will not charge. The phone indictaes it is charging, but the phone does not recharge

although I plug my iphone5 into a power socket or my laptop,the phone will not charge. The phone indictaes it is charging, but the phone does not recharge

Hi syvliebaby88888888,
If you are having issues with recharging your iPhone's battery, I would suggest that you troubleshoot using the steps in this article -
iPhone and iPod touch: Charging the battery
In particular, this section -
Inspect the connector at the bottom of the phone:
Make sure that there are no bent pins in the connector.
Make sure that the connector is free from debris.
If there are bent pins or debris, please contact Apple Support.
Otherwise, continue troubleshooting.
Make sure that the outlet you're using works.
Make sure that the Apple USB cable and Apple USB power adapter work.
Plug the device in to power and let it charge until your device turns on. This could take between 10 and 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
If the device still exhibits an issue, try turning your device off and then on again while connected to power.
If the issue persists, please contact Apple Support.
Thanks for using Apple Support Communities.
Best,
Brett L

My brand new PB will not charge when in standby or when on

I played with a number of PB's so far and finally have my own but... My brand new PB will not charge when in standby or when on; as soon as I plug the charger into the USB port it detects it and brings the screen up (if in standby) showing the lighting bolt on the battery but it does not charge; the lighting bolt stays but the % charge does not change (or hopefully increase) at all; it will actually decrease (??); the only way I can charge it is when I attach the charger and the PB is powered off… the PB brings the red (or green can't remember) LED on and starts to flash it on off and charges; tried the hard reset with no change; I am running the latest OS release 1.0.8.6067. Has anyone seen this? Is it h/w or f/w? Any Fix?

Here's a final update on this... the units goes back to its maker or the store sometimes tomorrow... Why? First I tried to understand if this was s/w or h/w related or maybe both before calling support which in the end I did; so I did try a different charger, hard resetting the unit, discharging and recharging etc; nothing helped or fixed the charging in standby; the unit continued to charge only after being turned off and then plugged into the charger. Here's what I learned:
1. Going through the initial setup and OS update it is quite possible for the unit to NOT load the OS image correctly i.e. it appears that it loaded the OS and displays the OS version as if it loaded properly when in fact it did not and the image loaded is corrupt. I found this out during a live session with support when they were looking at my PC screen while the PB was connected to the PC only to point out that the Desktop Manager was showing a s/w update being available (1.0.8 bundle 6067) while the unit was reporting 1.0.0 bundle 0. Strange, I thought I already had 1.0.8.6067... after accepting the update, which takes a bit to load, I started more testing, charging, discharging, hard reset (i.e. Volume Up + Power) etc with no positive results to report. This also proved that the USB port is working, both data (PC to PB communication alright) and power (PB displays the plug over the battery bar when the power contact work)
2. The charger I have works and it is the correct one: P/N PSM09A-050RIM; make sure it is not one of the incorrectly rated chargers some received.
3. In order to reduce the amount of current the unit consumes when on, you have to run the Video Chat app at least once and acknowledge the (c) page; otherwise this remains as a background app that take more CPU cycles on the battery. After doing this I did notice a slight improvement in the sense that PB did charge some instead of discharging. The problem is that it only charged to about 60% and did not move higher no matter how long I waited (yes I did reset just to make sure it is not the s/w acting up and deciding to not update the power bar)
4. The way the RIM RMA works is like this: they start the process for you to return the unit back for repair which I understand may take 10 days; you may get a unit to use for this time if so desired, it will be charged to your CC; your unit may get repaired if possible; if not possible to repair, your new unit will be replaced with a refurbished unit; once you get some unit back you need to send the “10 day replacement unit” to RIM to get your CC charge cleared. I find that this program is good for when you can not return the unit to the place you purchased it from. Otherwise it is not good as I do not like getting a refurb for something I consider brand new (not to mention that you may get a unit with a few bright or dark pixels)
5. Throughout this process I looked at three (3) Playbooks: 2 had bright pixels and were returned immediately; this last one does not charge correctly. No win for me!
6. The battery lasts approx 4 hours with the unit playing a video clip in a loop and WiFi on with a WEB pulled stop watch running as well (had to allow multi tasking in setup/general).
Finally, my theory about this problem is that it is h/w related and that it is caused by the noise the board or the display is making when the unit is either on or in standby; a component not soldered properly (cold joint) or out of spec may be the culprit; for example a resistor in resistor divider monitoring the battery voltage or a decoupling capacitor missing or not soldered...

New iPad 3 will not charge from a mac. need help on that

my new ipad 3 will not charge from a mac. need help why if any one knows? thk

The quickest way (and really the only way) to charge your iPad is with the included 10W USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
Also, if you have a 3rd generation iPad, look at Apple: iPad Battery Nothing to Get Charged Up About
http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
 Cheers, Tom

HT4060 My iPad4 will not charge using the cable supplied by Apple using AC current or athrough my computer. Help!

My iPad4 will not charge using the cable supplied by Apple using AC current or the computer. Help!

Here are some things to check when there is a problem charging the iPad. First use the charger that came with the iPad and connect that to a wall outlet.
1. No power in the outlet.
2. Bad charger. Try a different charger.
3. Bad cable. Try a different cable.
4. Dirt, lint or fuzz in the charging ports. Check and carefully clean with a toothpick if necessary.
5. Software glitch. First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
6. Hardware failure. Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

My phone will not charge any one else have this problem

I have plug my charger in to every outlet I can find and my phone will not charge. I have tried more than one charger and no luck.

KC9NVV,
We never want you to have issues with charging your device! That's definitely no fun! Are you using the charger that came with the phone? Have you tried restarting the phone to see if that makes any difference? If you look in the charging port are there any signs of corrosion?
AndrewT_VZW
Follow us on Twitter @VZWSupport

Continuously Restarts, Will Not Charge?

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