Corroded Line

I logged a call with BT on 24th January regarding problems with our phone line and broadband connection. Telephone line is crackling badly, making calls impossible and broadand connection very intermittant, sometimes out for days at a time ( this is the first time I've been able to get online since Tuesday) An engineer arrived after a few days and diagnosed a corroded outside line but was unable to solve the issue as the wooden telephone pole itself was rotten.
This was three weeks ago and I have heard nothing further. We spent a very frusrtrating hour yesterday and another hour today on the phone to BT being passed from pillar to post with no one able to give us any information. At one stage we were told to call Open Reach who informed us that BTshould not have given us their number and would help us no further.
The original reference number for the problem does not appear on fault tracking for my account. It feels very much like we are being given the runaround. Does anyone have any suggestions on how best to proceed ? Any help would be much appreciated.
Apologies in advance if I don't reply in a timely manner as internet connection is a bit hit and miss at the moment.
Thanks
Stuart

Thanks for the input.
Just to clarify - the engineer said the pole was rotten and was unsafe for him to climb and would need replaced, he was going to pass this information to Openreach.
I've contacted the BT care team via the link but no reply yet. I've also found out a bit more information from a neighbour who had some trouble having a BT line installed around two years ago. Basically the same story - engineer came out said telephone pole was unsafe to climb and needed replaced. However, rather than the pole at the rear of our homes ( which seems to serve around 7 homes, ) being replaced, a new pole was set up across from the front of the houses and their line comes from this.
Thanks again for the comments - phone line and broadband have been ok for most of the last two days - lost all connection for a few hours on Saturday and broadband ran to very slow after that until around midday Sunday.
The main frustrations of this have been the uncertainty of internet connection and the lack of information from BT - who when called, say the matter is closed or want to open a new enquiry and test the line, send out and engineer etc when they really should know what the situation is and be able to tell you why you are not being provided with the service that is being paid for. On Tuesday it wll be four weeks since the engineer was at out property and we have not heard a word since. I would expect at least a courtesy call to let us know when we could expect our phone and internet connections to return to normal.
Cheers
S

Similar Messages

HELP! Mysterious Problem!

My folks have a strange issue with their phone system... they have a cordless phone setup that receives phone calls no problem. However when making an outgoing call, you can hear the number dialling tones then line drops dead. They changed their cordless system and same problem. Then tried an old wired (non-cordless) phone and that worked fine!?! BT engineer came out and denied any problems despite some fairly recent changes at exchange box. BT said fault was in old corroded line so that was replaced but problem
unsolved. Any ideas please?!

if you use the phone from the test socket do you still get same problem
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500k profile after disruption and new line install...

Hello,
Status:
I have an open fault logged with BT;
Phone line ok but broadband speed low, profile appears stuck at 500k.
History: sporadic BBand connection and noisy phone line followed by outright failure of both.
Engineers visited and confirmed line between street and master socket probably corroded - they put it on leg+leg to get it working while we waited for a new physical line to be installed.
Pavement was dug up, new armoured cable run from street to house, and a proper master socket fitted (NT5 ? but no inbuilt ADSL filter).
In effort to ensure low noise, ALL other sockets in the property disconnected.
Digital phone (3 handsets off a single powered base) are run off the master socket using a filter.
Router is business hub - 2700hgv; f/w 6.1.1.48.1-enh.tm , h/w 2701-100589-005 .
Hub is connected to same master socket as phone (as it's the only socket now connected to the new line).
New line was installed approx 18 days ago.
Speed tests (speedtest.net) repeatedly show download of 480kbps, upload around 620kbps.
No change since new line was installed and all but the master socket decomissioned.
I use wireless to the router but also repeated tests with a Cat6 copper RJ45 cable and got same results.
Have taken all wireless devices offline and removed electrical items near phone line power supply and cable path to reduce potential noise and repeated tests.
I left the router on for two weeks and no increase in broadband speed.
I rebooted it twice this weekend to see whether it picked up a different profile - but no change.
BT speedtester repeatedly indicates a profile of 500k (full results further down).
Last year I had speeds about 512k on a DrayTek router before switching to the 2700HGV. The change to the BT hub upped the download speed to around 1Mbps, which made a huge difference.
I know I am "a long way from the exchange" but I've had 1Mbps last year and now have a new line into my property, so not much left that I can do to improve the situation.
I'd like to know what can be done to get me at least 1Mb download again.
I have an engineer visit due tomorrow but I believe that will be purely to finish putting paving slabs back over the armoured cable that's been installed (i.e. OpenReach dig team rather than line engineers).
After those slabs are done, I expect the fault will be closed but I'll still have a 500k profile and will need to raise a new fault all over again - that fault was opened 5 weeks ago.
Results of speedtester.bt.com run just now (1pm Sun 13th March 2011):
Download speed achieved during the test was - 363 Kbps
For your connection, the acceptable range of speeds is 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :576 Kbps(DOWN-STREAM), 777 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 2.46:14.86:82.95 (SBE:NBEBE)
Upload speed achieved during the test was - 638 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 777 Kbps
Router web interface shows:
Rate:
576 kbs
778 kbs
Max Rate:
2621 kbs
784 kbs
Noise Margin:
16.7 dB
7.0 dB
Attenuation:
62.8 dB
35.8 dB
Output Power:
16.1 dBm
12.4 dBm
Protocol:
G.DMT2 Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {46336} Vendor: {IFTN} Specific: {48753 }
ATM PVC:
0/38
Rate Cap:
2621 kbs
Attenuation @ 300kHz:
62.8 dB
Uncanceled Echo:
-14.8 dB
Ok
VCXO Frequency Offset:
-2.0 ppm
Ok
Final Receive Gain:
34.5 dB
Ok
Impulse Noise Comp. Tones:
0
Ok
Excessive Impulse Noise:
0
Ok
I hope that's the information that someone might need to help me at least get 1Mbps back on my line.
Regards,
BK

Hi Bk1
Welcome to the Community.
Send me an email to the link in the about me section of my profile.
I can have this looked into for you further.
Cheers
Stuart
BTCare Community Mod
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Faulty line for over a month now but BT says it is...

Has anyone got any suggestions, please? I reported a faulty line on 22nd April - it had an increasing amount noise on it (which it has had for ages but had become unbearable) including clicking, and my broadband kept dropping. I had done all the usual checks, disconnecting my home equipment and reconnecting it individually, and so on, and had checked my router which was fine. My ISP insisted that it was due to a faulty line and said that I should report it to BT. We have already had a fault repaired on the external line this year and one or two last year.
BT sent out an engineer on 24 April who traced the fault to 143m out from the junction box on our house. He went to junction box two halfway down our drive and found an absolute mess of old cabling which had been patched and cut into and bundled up and patched again, in the 50 pair cable feeding our telephone service 35 pairs were unuseable and the cable very old and damaged.
He put in a report saying that the manhole in the street needed investigating and also drew up a plan to have the cable from the street supplying our property to be replaced as it is really unviable it is in such a mess, including the JB2 cabling which has various unused and dead cables involved as well as those supplying our house). He contacted me to let me know that his manager had approved the cable replacement.
On April 30 two engineers attended and found the cable lying in water at the bottom of the manhole with our wires all corroded. They cut the wire back and recrimped it and then tied the cable up out of the water with a bit of blue nylon rope that was already down the manhole. They also looked at JB2 and agreed that the cabling needed to be sorted out. The engineers told me that someone would be out to sort out JB2 and left. After their recrimping our wires in the manhole our voice service has improved - there is still some hissing but no clicking - but the line is still unable to carry data consistently and our broadband continues to drop.
However on my BT online account later that day the fault was shown as having been fixed. I confirmed that the line was still faulty, however the case was closed anyway by 5th May even though no further work was done. I rang customer services (again - another hour or two on the phone!) and they were very apologetic and said they would reopen the case. However they did not - instead they opened a new case on 6th May, even though it is the same fault as reported on 22nd April.
Later on 6th May my account showed that the line had been fixed and the case closed, which I saw on the 7th and reopened it. On the 8th it showed that BT was going to investigate the fault and an hour later they shut the case again, saying it had been fixed. On the 9th I reopened it again. I rang customer services again, and they said that as the case had been closed I would have to start all over and have an engineer come out to check my equipment and line at my property. We were going away on holiday for a week so I booked the appointment for the first working day after our return - 20th May.
On the morning of 20th May I checked our online account and it showed that the case had been closed again. I rang customer services and sure enough the engineer's appointment had been cancelled. So I made a new appointment for 23rd May. The engineer has been today and tested the line from the junction box on the outside of our house (which is a good distance from our master socket) and said that while the line could carry voice it was not good enough to carry data properly. He looked into JB2 and the manhole in the street (which of course he is not allowed to go into to do anything so he can only look) and said that the cable was old and damaged and need to be replaced!
I watched him type up his report and upload it to BT Openreach, stating that the fault was not repaired and that the cable needed to be replaced. A couple of hours later I looked on my online account and found, with no real surprise, that the fault was showing as having been repaired and if I agreed they would shut the case down!
The engineer and I have worked out an inexpensive way of replacing the cable which requires a minimum amount of excavation along the tarmac'd drive (which we only have a right of way over anyhow), instead of which the cable could be continued along the wall down to the pavement and then taken down and into the nearest manhole which is two feet from the wall.
He has sent the A55 form in to his manager stating that the cable should be replaced in this way, (just as the last engineer did), so how can this fault be showing as fixed?
In the meantime my broadband provider Demon can see that the broadband keeps dropping, but they apparently can't do much about it. They buy ADSL provision from Cable & Wireless, who rent the line from BT, but Cable & Wireless can raise a fault with BT if the case is closed. But the BT Openreach engineers are all in agreement and reporting the line as faulty, yet BT is pretending that it has been fixed. Meanwhile my BT bill has arrived as usual and I am being asked to pay both BT and my internet provider as normal for a faulty service.
A month in and I am really at my wits end as to how to get BT to make the necessary repair. BT has claimed the fault has been fixed and closed the case several times since I first reported it on 22nd April, and shows no intention of doing what the engineers are all recommending which is to replace the old, faulty cable. In the meantime I am being hotly pursued by BT to buy BT Infinity Broadband, yet the line isn't fit to carry it, since the copper which runs from the cab in the street is unfit for purpose. Please let me know if you have any suggestions - we have been suffering with this old faulty line for some years now and it is just getting worse and worse.

Thanks for your reply John, but while the immediate problem is with the broadband the actual voice fault when it was reported was old damaged cable. All we have been given is a temporary fix, which is what yesterday's engineer put in his report. He showed it to me before he submitted it so I know that is true.
Both engineers who have attended in the last month have come to the same conclusion - that the cable is in a shocking state and needs to be replaced. We may not have a voice problem currently but we have had two repairs for voice this year alone and several over the past few years as our line keeps breaking down. The engineers are working their way through the cable as it corrodes and degrades trying to find clean pairs of copper wire to use. In the meantime we have ongoing problems with our broadband dropping - all because BT won't just get on and replace the cable.
It may be expensive for BT to replace the cable - although the engineer and I have worked out a cheaper way to do it by continuing the wire along with wall down to the street rather than trying to dig up the whole run of cable under our neighbour's newly laid tarmac on the shared drive - but actually since we have to go through this performance of BT engineers followed by Openreach engineers attending our property every few months it seems a false economy to me!
The broadband is just 'hitching a ride' with the copper line, and two engineers have agreed that the copper line is shot to bits. Once again the A55 has been cleared by the local team and passed to planning, because Openreach thinks that the cable needs to be replaced. But the BT computer system keeps shutting it down. I don't think on this occasion that it is reasonable for BT to refuse to deal with me as end user and just hand the problem on to my ISP - there is nothing they can do until the cable is replaced except reiterate what I have already told you. If we are forced to go there, that will simply necessitate another bunch of engineers coming out and looking at the problem all over again - extra expense to BT - why not just get on an fix the problem that we all know is there?
We have considered changing to BT Infinity as our area has fibre, but until the copper between us and the fibre has been replaced there is simply no point in giving even more money to BT for a service that will not be able to run at a good speed. If BT mans up and treats us decently by agreeing to replace the cable we will certainly be looking at Infinity again.

Stuck at 100kbs for 3 months!, line has been fixed...

Hi everyone, i really need to share my problem with someone, BT is really making me very stressed and i am a calm person!
I have wasted hours and hours on the phone to BT, endless excuses and irritating Indian Call centre operators promising to do something. nothing for 3 months apart from painful speeds and call centre loops!!
i have had... you can't get broadband in your area as the lines are old copper lines... please contact your vendor as your Windows PC is the problem, err, i use a MAC!... i have changed the line sped, please wait 10 days for it to take effect... do you have a TV in your room, is it more than 15 ft away? yes, of course its on the other side of my 60ft lounge!... me: i have tried 6 computers and it doesn't work.. response, the router only supports up to 5 machines at once sir, this is your problem!!
Ok, sorry for the rant, finally i managed to get an engineer out for the 3rd time to sort a horrendously crackly line, even he said it was bad and, unlike the other 2, bothered to travel 500m to a connection box and rewire all the corroded connectors, bingo.. the line is now clear!! but, 2 days later i am still running at 100kbs and after numerous phone calls nobody will change my IP Profile and i am loosing my patience, i can't wait 10 days! is there any way of increasing my IP Profile now the line is clear. and there are no dropped connections.
I am a photographer, need a fast connection and cannot keep travelling 30 miles to the office, i am loosing credibility from clients and my sanity. Please Help, i can't abide any more call centres!
Thanks! Howard

Hi Guys
I can have both your cases looked into for you.
Please send me an email using the contact us form in my profile. The address for this form in the section 'about me'.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Intermittent noisy line problem

Hi. Just about tearing my hair out over a line problem which has been giving trouble on & off for over 6 months. The line becomes very noisy from time to time, depending on weather it seems. We have had similar problems ever since moving here 13 years ago - the line runs overhead through woodland for about 4km to the exchange - and each time it is a corroded wire due to water penetration somewhere along the route.
This time the engineer cannot locate the fault. He agreed there was noise but the equipment he had could not locate where it was. He advised calling another engineer when it was bad and hopefully he would be able to locate it. However, I have just noticed that BT has charged me £127 for the visit, even though there was no suggestion that the fault lay with the internal wiring or equipment - heck, I even gave the guy a cuppa tea!
Any advice on (a) getting the charge reversed and (b) getting the fault sorted. Sometimes the line is so bad I have to resort to mobile, and the broadband speed can drop to a few hundred kbps. Grrrrrr.
Solved!
Go to Solution.

Try contacting the board mods
At [email protected] with a link to this post and your bt account no and phone no they will reply within a few days and are great at sorting these sort of problems
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Trying to charge ipod and only thing that will show up is a plug with an arrow pointing to a zig zag line

when i went to charge my ipod it wont charge, so i pluged it into my computer and still the same thing pops up its a plug then an arrow pointing to a zig zag line..

Not Charge
- See:
iPod touch: Hardware troubleshooting
- Try another cable
- Try another charging source
- Inspect the dock connector for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar

I have a Canon EOS 500D Camera the LCD has started to get black lines across it. Any ideas why?

Solved!
Go to Solution.

Are they horizontal lines? And they don’t show up in the photos (once you export to a computer)? It’s completely a guess, but I’d assume that the electrical contacts for those lines have become detached/corroded/broke. So long as it doesn’t affect your final photo I’d say just live with it. Fixing a camera that old isn’t worth it, so live with it or upgrade are your options.
If they do show up in the final photos then I’d guess that your sensor is damaged. There are no settings that would do that, so something is damaged. Again, with a camera that old it wouldn’t be financially sound to repair it, whatever it is.

Line target SNR gone from 6 to 9 to 12 and now 15d...

Having connected reliably and almost constantly at 7616 (target SNR 6db) and stayed good for the best part of a year my line is playing up again.
Its gradually stepped from 6db through to 15db over the last two weeks and of course the speed and IP profile are going down the pan too.
I've checked all the usual stuff in the house and tried a substitute router all to no avail.
Now the last time we had this problem it took nearly 2 years to convince BT that it was actually a fault on the line and not the line length! They did eventually fix it (old corroded connectors in a green box) when a mod here forwarded my posts to the 'twitter team'
Is there any chance you could do that again please?
Thanks

Thanks
OK here they are:
You will see that the IP profile hasn't dropped to 4000 yet as the target SNR only went to 15db and the connection speed to 4864 this morning, but when it does the throughput will of course be even slower at about 3700.
Checking my router stats light log I see that it all started to deteriorate on the 30th of May.
Wed 30 May 2012 09:36:07,    Noise Margin= 6.0, Sync Speed= 7520
Wed 30 May 2012 09:36:22,    Noise Margin= 6.0, Sync Speed= 7520
Wed 30 May 2012 09:36:37,    Noise Margin= 6.0, Sync Speed= 7520
Wed 30 May 2012 09:36:52,    Noise Margin= 6.0, Sync Speed= 7520
Wed 30 May 2012 09:37:07,    Noise Margin= 6.0, Sync Speed= 7520
Wed 30 May 2012 09:37:22,    Noise Margin= 6.0, Sync Speed= 7520
Wed 30 May 2012 09:37:37,    Noise Margin= 6.0, Sync Speed= 7520
Wed 30 May 2012 09:37:52,    Noise Margin= 6.0, Sync Speed= 7520
Wed 30 May 2012 09:38:07,    Noise Margin= 6.0, Sync Speed= 7520
Wed 30 May 2012 09:38:22,    Noise Margin= --, Sync Speed=
Wed 30 May 2012 09:38:37,    Noise Margin= 9.0, Sync Speed= 6496
Wed 30 May 2012 09:38:52,    Noise Margin= 9.0, Sync Speed= 6496
Wed 30 May 2012 09:39:07,    Noise Margin= 9.0, Sync Speed= 6496
Wed 30 May 2012 09:39:22,    Noise Margin= 9.0, Sync Speed= 6496
Wed 30 May 2012 09:39:37,    Noise Margin= 9.0, Sync Speed= 6496
Wed 30 May 2012 09:39:52,    Noise Margin= 9.0, Sync Speed= 6496
Wed 30 May 2012 09:40:07,    Noise Margin= 9.0, Sync Speed= 6496
Wed 30 May 2012 09:40:22,    Noise Margin= 9.0, Sync Speed= 6496
FAQ
1. Best Effort Test: -provides background information.
Download Speed
3.91 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.91 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.86 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 5 Mbps
Broadband Link – Detailed DSL Statistics
Collected for 19 days 23:36:54
ATM
Since Reset
Current 24-Hour Interval
Current 15-Minute Interval
Time Since
Last Event
Cell Header Errors:
98854
90
0
1:21:51
Loss of Cell Delineation:
2861
84
0
1:21:51
DSL
Link Retrains:
2
1
0
1:21:51
DSL Training Errors:
0
0
0
0:00:00
Training Timeouts:
0
0
0
0:00:00
Loss of Framing Failures:
4
2
0
1:21:51
Loss of Signal Failures:
4
2
0
1:21:51
Loss of Power Failures:
0
0
0
0:00:00
Loss of Margin Failures:
4
2
0
1:21:51
Cumulative Seconds w/Errors:
95063
7
0
1:21:51
Cumulative Sec. w/Severe Errors:
10
2
0
1:21:51
Corrected Blocks:
2559607
89616
256
0:00:00
Uncorrectable Blocks:
113393
89
0
1:21:51
DSL Unavailable Seconds:
95
27
0
1:21:26
Broadband Link – Statistics
ATM Statistics
IP Statistics
DSL
Down
Up
Current Rate:
4864 kbs
448 kbs
Max Rate:
4864 kbs
1004 kbs
Current Connection:
Current Noise Margin:
15.0 dB
23.0 dB
Current Attenuation:
38.1 dB
22.0 dB
Current Output Power:
19.7 dBm
11.9 dBm
ATM
Cells
Errors
Transmit:
29992982
0
0
Receive:
353265243
0
0
IP
Bytes
Packets
Errors
Transmit:
994136148
9647731
0
0
Receive:
3580357745
14033487
0
0

Intermittent Line Fault in windy and wet weather

Hello,
I have been experiencing an intermittent fault with my phone line since getting BT Broadband in November 2013, which at first I believed to be a broadband issue. It started with the home hub disconnecting, flashing orange and then reconnecting. After a few more weeks and performing tests through the test socket with various different ADSL plugs I noticed that the fault was happening when the weather was poor outside (wet/windy). We were sent out a Broadband Engineer who could not find the fault, he changed the faceplate of the Master Socket to a MK2 who said it would stop interference from the weather.
A couple of days later the weather was bad again and the fault continued to happen every time the weather was windy. For another month or so over Christmas and January we put up with the issue as the threat of the £130 call out charge is too much for us, my girlfriend and I are mature students so we can't afford that if our fault doesn't show when an engineer turns up.
I have been performing Quiet Line Tests through the test socket when the issue is happening and have experienced noise, popping and even multiple disconnections on the line. This week I finally got annoyed enough to book an engineer and reported a Line Fault and miraculously managed to get one for the next morning (Thursday 6/2/14).
The engineer turned up and I explained the Intermittent fault to him and the noisy line affected by the weather but of course the weather that day was fairly calm. He performed his tests and said he couldn't find any fault and mentioned something about High Resistance?. He was nice enough to call up another engineer with a bucket crane so he could look at the telegraph pole. He told me he found that a joint up there snapped off in his hand and was probably the cause so they replaced it. They also found another piece of equipment on the exterior line (it looks like a black plastic sausage?) that was full of water so he emptied it and closed it up again.
For the first 23 hours the connection had held since the visit but then started disconnecting again and I'm experiencing the same issues as before with the current bad weather we are having even if it is only slightly windy.
So I am at a loss of what to do now. As the last engineer did all the tests as well as check the cable from the pole to the master socket I feel like I will be stuck with this issue for as long as I stay at this property. I cant afford the call out charge if the next engineer finds no fault. My personal opinion is that the line from Master Socket to the pole needs replacing as its possibly getting wet and or is corroded and the rain and wind make it worse but of course I’m no expert.
I should also mention that when the weather is clear outside the phone line and broadband works absolutely fine.
My setup is a BT Home Hub 4 (Type A) and a phone which are both connected straight to the MK2 Master Socket which is located under our window (It is the only Master Socket in the property). On the exterior of the building the phone line goes up to the roof and along the side and out to the telegraph pole which is probably no more than 10 metres away.
Here is the noise margin and bandwidth results after a disconnection yesterday :
13:25:26, 08 Feb.
(81555.380000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
13:25:25, 08 Feb.
(81554.270000) DSL line rate: 1147 Kbps upstream, 18456 Kbps downstream
13:25:13, 08 Feb.
(81541.820000) CWMP: session closed due to error: Could not resolve host
Bandwidth:
1163 / 16568
I'm not sure if these are the stats that are needed so please advise.
Any help and advice would be greatly appreciated.
Thanks

I've had very similar in the past, from what I remember it took maybe 5 engineer visists. Each one plugged the test kit into the master socket, scratched his head, went to the exchange, came back & scratched his head a little more.
The last one that turned up happened to arrive on a fairly bad day weather wise - that's when he noticed that the pole must have been hit by lightening at some point, and had burnt the wiring on the inside of the hollow pole we had. Burnt wiring inside the pole while it's being blown around by the wind was causing a short.
Was a 20min ish job to run a new line from the pole to the house & then it was all sorted permanently.
Your issue may be different, but it really is a matter of getting feet on the ground while the fault is happening unfortunately.

Master socket terminal corroded by "damp" - respon...

Hello,
I had problems with noise on the home phone. I agreed to having a BT engineer visit and if the fault was with my phone equipment I would have to pay £99. I was getting desperate so agreed.
He came, found corroded terminals on the master socket (where you plug in your phone). He replaced this and all was well again with the phone line. As this socket marks the point of demarcation with BT having responsibility from this point outwards I thought this was the end of the matter. I have just had a bill for £99 and have spoken to BT who maintain the corrosion was due to damp. The engineer did not mention damp but said it was due to the age of the socket and corrosion is what happens. The socket was the original from 1985 when the house was built.
I have found quite a few other instances of this situation on forums.
I read that there are two types of corrosion:
Oxidation, which naturally occurs on copper surfaces, that blue/green colour stuff.
Galvanic corrosion, this is caused by the copper getting moisture onto it over a prolonged period of time. The colour of that is a dirty white/grey.
It was definitely the former. The socket is on an internal wall with wallpaper around it. There is definitely not any damp on this wall.
I see in BT's Ts and Cs "You agree to look after any of our equipment. If you do not do so and the equipment is damaged other than through fair wear and tear, you will, have to pay for it to be repaired or replaced".
There has to be an underlying cause of the corrosion for it to be 'my' fault. There is not. The "damage" has not been caused by my neglegence.
I also read that it is not unknown for engineers to use the wrong clear code when closing the task.
Any thoughts on how to convince BT that they should not be charging me for this?
Thanks,
James

JimBob12 wrote:
To quote the Electrical Safety Council - "All electrical installations deteriorate with age and use"
I certainly sympathise but suspect that you're on a loser arguing with BT, because deterioration is not inevitable despite that quote. Our master socket is of similar age and similarly sited but the inside is virtually as new; the difference must be environmental. That's not to suggest you've done anything wrong, but it will be mighty difficult to get Openreach to take responsibility for it.
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Hissing noise on line

Near continuous hissing noise. This has been getting steadily worse. This the same fault I had 3 years ago or so. The fault was found to be corroded terminals at the Terminal box on the telegraph pole. The "solution" was to sling a patch line under the existing line from one pole to the other!
There is NO FAULT with my equipment.
3 different phones were used with the same result.
The router - modem were taken out of line with the same result
The Master Wall Socket has been replaced and the fault is still present
Any help you can give would be appreciated
Solved!
Go to Solution.

Thanks for the help. Phoned through and reported the fault. Engineer turned up promptly, and this man checked everything..he ran an extended quite line check and eventually we could her the crackiling noise. His past experience had shown him that sometimes this type of fault does not show up right away. He checked my equipment in the house, and although I had replaced the master socket, he fitted the latest BT one, which was of a much higher spec. Anyway, the fault was traced to a Distribution Box on a pole outside the exchange, a faulty wire which he replaced.
He suggested I just keep a check on it over the next few days, but he seemed sure that was the problem. So I have a noisless line again! I'll take his advice though and monitor it. but so far its fine.
Thanks again
Jim

Intermittent problem with the line

I have an intermittent problem with my line which crackles or you miss parts of a conversation because voices spoken or listened to keep coming and going all the time or the phone cuts out altogether
Telephone the help line which said that the line was OK at that moment as they did the other time I called keeps on happening on a daily basis every time we get a call.
Next door neighbour and other neighbours around this close all linked to the same local bt or open reach cabinet all tell me they have the same problem.
Neighbours called their own phone company who rent the line off of BT who got an open reach engineer out the next day and found that the local exchange or cabinet next to the house across the road from me all the phone line coverings have corroded away and that the wires are all damaged and corroding away or rotting away.
So the local road (culdisack) has to be dug up and the exchange and wires have to be replaced from that junction box to the next junction box or exchange, what i want to know is when will this be done as all the neighbours and i have been reporting it to BT for ages but it was not till next door got their company to investigate was the problem found.
How long till we have to wait for a repair and better lines back to a good service, Months, years. when?
It would not be so bad but i have a lifeline connected to my phone so if i am in trouble it calls for help but with the fault with the line half the time it cannot get a single message or call out and before now i have been left on the floor for ages before someone came back home to get me off the floor as the box just said the phone line was disconected and could not get a dial tone or call out.
Tim

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to find out what is going on.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband speed drop since line fault repair

We have recently had a phone line fault fixed but after more than 3 days the broadband speed has been lower than it was during the fault and less than half its original speed.
Pre-line issue downstream was around the 16,500kbps with some drops down to 13,000kbps. The line developed a fault which started causing dc's and the phone line became noise with constant cracking and rustling sounds which turned out to be a damage connector causing water to corrode the cables, during that time when active broadband speeds dropped but while connected gave 9726kbps download and 888kbps upload, the phone line was fixed on friday the 15th of January and the phone line itself is very quiet, better than its been in maybe years, no noise that i can hear at all. However the connection dropped out during the night after the line was fixed and came back at 6652kbps down and 440kbps up, it remained at this speed for atleast 3 days then the router reconnected at 6652kbps down with 888kbps up were it remained until this morning, the router reconnected again at exactly the same speed.
I can understand it dropping originally due to the fault but has had over 72hrs connected but the speed has not increased, infact the speed is slower than with the fault which makes very little sense but i suspect is something to do with the noise margin, I include router and btw reports. Hopefully I can get some help with this.
Thanks
Jon
HomeHub2 Connection info
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:59:42
Downstream
6,652 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.8 dB / 12.8 dB
Line attenuation (Down/Up)
27.0 dB / 13.6 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
1678 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
Results from btw preformance test
Download speedachieved during the test was - 5.85 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps Upload speed achieved during the test was - 0.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Solved!
Go to Solution.

Great just shy of 3days connected I appear to have had another sync on the line, still no change to downloadspeed but yet again an upload speed increase, Obviously the exchange is trying to resync but it seems my download speed is stuck. This was the 1 and only connection change, should have posted the stats las tnight to show 2days 12+hrs before I went to bed
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 3:50:34
Downstream
6,652 Kbps
Upstream
1,132 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.9 dB / 5.8 dB
Line attenuation (Down/Up)
27.0 dB / 13.6 dB
Output power (Down/Up)
0.0 dBm / 12.5 dBm

Using SQVI to generate report of open and released delivery schedule lines

All,
I'm using SQVI to generate an excel spreadsheet for some buyers to show open released schedule lines because they are a 1 line item per scheduling agreement company.
I used the logical database MEPOLDB instead of a table joint and pulled fields from EKKO(vendor, SA #,&purchasing group), EKPO(Material Number), EKEH(schedule line type), and EKET(delivery date, scheduled qty,previous qty).
Does this sound like I'll get the results I want on paper as long as I use the right selection criteria, because the report I'm getting isn't quite what I expect? I am unable to identify which lines are authorized to ship vs. trade-off zone, planning, etc. in the report thus far.

Hi Mark,
I have faced same requirement. I am not sure about transporting to TST and PROD. I done by this way.
After generating SQVI program in DEV , I assigned that program to a transaction and tested in DEV. Later i have regenarated SQVI in Production. then I assigned the generated Program to same transaction in DEV. And transported the Tcode assignment of program to Production..
About authorization , if its not sensitive report, BASIS can restrict at transaction level.
Regards,
Ravi.

Corroded Line

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