Crashing on Reviewing Comments

Acrobat 9.0/9.1 crashes reliably whenever I review comments. My client (running Windows) also reports this behavior. Any solutions?

Charles Sharp wrote:
Any solutions?
No, but then we know next to no details.
Please read this post by a forum host for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/375816?tstart=0
Thanks!

Similar Messages

Word 2011 crashes when Review comment is going to be activate

After Lion instalation on MacPro 2x2 GHz Dual-Core Intel Xeon with 7GB 667 MHz DDR2 FB-DIMM I have suddenly find out that Word 2011 immediately crashes when I try to insert new comment into review menu. The same issue have been noticed at my colleague's MacBookPro model 8.1!! We tried to reinstall Office 2011 but issue persisted. We tried to do clean install of Lion and Mountain Lion and moved applications by help of Migration assistent but neither resolve described issue. Please be so kind and try to help me since my regular job ( University professor) is reviewing articles and books. Expecting answer at Your earliest convenience.
Sincerely
prof. dr. Silvio Kosutic
University of Zagreb
Faculty of Agriculture
Svetosimunska 25
HR-10000 Zagreb
Croatia

Poštovani dr. Luka Boršić,
u nastavku teksta Vam šaljem riješenje problema koje sam našao na adresi http://www.jabucnjak.hr/ Drago mi je da Vam mogu pomoći. Naime riješenje radi besprijekorno.
Pozdrav
Silvio Košutić

Acrobat v 9 pro unable to see review & comments button

Using standard acrobat 5 SDK we have build an extension plugin for loading annotations when opening a document in IE browser, and similarly on click of save it stores the annotations back. This works fine with acrobat 6.0 pro but in 8 and 9 its not working. In 9.0, we do not see the review & comments when we open the plugin in IE. But we are able to open existing annotations and edit existing comments. We need to know what API changes are done between 6 and 8. If any of the 5.x SDK has been desupported and hwo do we get the comments button comeup in IE.
Bhagya Patil

Hi gmcshave,
I'm sorry to hear you are having issues with your new MacBook Pro; I know printer config issues can be frustrating. It sounds like you have been on the right track in troubleshooting this issue. If you are still having issues adding your wireless printer to your Mac, you may want to double-check the steps outlined in the following article (apologies if you have already done so):
OS X Mavericks: Set up a printer
Regards,
- Brenden

Portfolios: Review, Commenting, and Approval possible?

Is it possible to do reviewing, commenting, and approval for a PDF portfolio document? We were wanting to send out our deliverables to a client using the Portfolio feature to create one crisp document with all of our items inside of it, but it seems that the portfolio view doesn't have the same <Comment> tab that a normal PDF comes with.
Regards,
Scott

No, reviewing and commenting is not allowed on Portfolios. You need to open individual PDFs inside the portfolio and initiate review or perform commenting on them.

Adding user review comments to each item

I am creating my site in Muse and then will be publishing to BC. My website will be have a least 7,000 items on it. I want to be able to have user review comments for EACH item. will I be able to do this using BC? I am guessing every item would have to have it's own page and then a module added to it. I am looking at adding 7,000 modules unless there is a faster way. Thank's in advance all

Yes. Please have a look at the following article about the comments module http://kb.worldsecuresystems.com/758/bc_758.html
Also, you can integrate Facebook comments as per http://kb.worldsecuresystems.com/851/cpsid_85118.html

Initiating Shared or Online PDF Review & Commenting from ES

Does anyone know if it is possible to initiate a Shared or Online Review / Commenting process from LiveCycle ES ?
I have a process where at a mid point the 'doucment' (e.g. a form) needs to be sent to 10-20 different people to get their input before the process is finalised.
I know how to convert the form to a Flat PDF and ARE it with Commenting Enabled and eMail it etc - but not how to initiate a Shared / Online review.
It's easy to do from Acrobat 8 manually but I can't see any 'Review/Comment' type facility in ES.
Thanks - Stuart

Hi
We have a component which allows voting.
See:
http://avoka.dnsalias.com/confluence/display/Public/Group+Voting+in+LiveCycle
For more details.
It supports arbitrary numbers of voters, and has several different ways of "counting the votes".
You can download a free trial here:
http://www.avoka.com/apps/checkcookie?qpac=y&qpac_code=avokaESComponents&location=%2Fapps% 2Fqpacdownload
Howard
http://www.avoka.com

Need clarification from experts regarding few code review comments received

Hi,
I know that this is a very trivial question to post onto in here but just wanted to double check with all the experts out there. I was lately given few code review comments by one of the senior developers in my project which I couldnt completely agree upon. I thought to seek further inputs from the experts out here.
1) Consider the SQL query below:
SELECT orgeh orgtx FROM t527x INTO TABLE ch_org_unit_descs
               FOR ALL ENTRIES IN ch_org_unit_list WHERE sprsl = gc_english AND
                                                         orgeh = ch_org_unit_list-orgeh AND
                                                         endda = gc_endda.
I was instructed not to pass any constant values (like how am passing to SPRSL & ENDDA) as shown above. The code reviewer said that this would result in poor performance & that am supposed to perform a DELETE upon the resulting internal table instead. I did try read around & search the available documentation but could not come up with any similar note anywhere. Can the experts please comment on the credibility of this statement?
2) Also say I am writing a CASE statement then if I say as WHEN 'ATT' does this mean that am hard coding 'ATT' and that I should have gone for a constant instead? Whilst the code reviewer said that I was hard coding text I would have to admit that I haven't ever declared a constant for handling any of the WHEN statements in any of my projects till date. Is this a bad practice from my end or do you think its like imposing double standards?
Regards,
Uday

I second both Sandra & Rob on their views on FAE. As Rob has suggested do a runtime analysis or SQL trace and compare the DB execution times.
>
Sandra Rossi wrote:
> We should use a constant when a value is often used or when a name is better than just a meaningless value.
Using constants for any literal used in the code makes it difficult to understand. I have seen codes with something like CALL TRANSACTION c_fb01 or AUTHORITY OBJECT c_s_dataset.
I always make it a point to declare constants for organizational or functional values which might change in future. Declaring constants for elements which are specific to my code is definitely a NO-NO for me. Comments are welcome on this.
BR,
Suhas

Adding review comments make error message occurs

Hi all,
I inserted some review comments to my topic to remind myself that I need to update some sections in this topic later. But after compiling the help file to .chm file, I clicked this topic and got the error message "An error has occured in the script on this page."
I came back to the RoboHelp workspace and removed all those review comments then this problem is resolved.
Anyone has this experience, please help me. Thanks.

Please see the Sticky Topic "Before you post" and always start threads with the edition and version of RoboHelp that you are using. It can affect the answer.
Are you talking about Track Changes in RoboHelp 9 or a home brewed version of marking up a topic.
It sounds as if the highlighting was a red herring and nothing to do with the problem. What script is running in the page?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Review comments completely hidden by freeze panes in VBA Excel

Hello
I have a worksheet with review comments attached to the cell during run time. I use these
review comments like tool tips to explain the user that the field is a mandatory field and it must be entered .
I also used the Freeze Panes feature to keep the left side columns say (4 columns) visible
as the worksheet is scrolled horizontally. However, the review comments are visible when it is not scrolled but they are hidden under the frozen pane when the worksheet is scrolled horizontally.
The review comment that overlaps the boundary is no longer visible when scrolled completely.
Is there any way to prevent this from happening? Please suggest
Thanks and Regards
Kamal
Kamal

Hello Zhang
Thanks very much for your response and suggestions
I have tried increasing the width of the column D but still the review comments are getting hidden under the frozen panes. Dragging of comment window is not possible as these review comments are attached to the cell at run time.
Trying the data validation technique will not be a better choice. The reason is i am validating all the fields present in all the rows at once in a single button click . Correct me if i am wrong...The reason is if the user doesn't enter the
value for this column for at least (say 10 rows) then it might fire the validation pop up ten times.This will make the user to clear the validation pop ups first and then enter the values for all the left rows. If i add review comments then it will just add
a red mark at the top right corner of the cell along with the review comments which will help the user to understand that it is a mandatory field.
So, Please suggest a solution regarding how to handle the case related to the review comments that overlaps the boundary is not longer visible when scrolled completely.
Thanks and Regards
Kamal

Rate and Review Comments Broken 8/6 to 8/19

At the bottom of the articles and tutorials is a Rate and Review Comments box. We, the tutorial writers, try to respond to all tutorial questions or problems submitted using the Comments box.
The mechanism for gathering the comments was broken from 8/6 to 8/19. If you submitted a question or problem during that time, can you please resubmit it if you would still like a response
The Sun Java Studio Creator Tutorials Team

Hi There,
It is unfortunate that it will not be fixed for now. But thanks for posting this so the community knows where to send the feedback info.
K

Microsoft Word 2013 keeps crashing when inserting comments from the review ribbon

Does anybody know if there is a fix for Microsoft Word 2013 that keeps on crashing when inserting a comment (Insert a Comment) from the review ribbon?

Hi,
Try to start Word 2013 in safe mode to check whether the issue is caused by some add-ins.
Jaynet Zhang
TechNet Community Support

How can I see shared review comments in a PDF when connected to a SharePoint server over a VPN?

I am using Acrobat Pro XI on Windows 7.
When I issue a shared review, hosted on our work SharePoint server, I always encounter problems when accessing my work network from home, over a VPN. My comments do not get published, and I cannot see comments that reviewers have published.
I issue the review PDF as an attachment when I open the review, and all reviewers save a local copy of this file. When I open the PDF, the "Welcome back to shared review..." screen is never updated with the number of comments. The server status always seems to show green, but the comment reporting mechanisms do not behave as they do at work. When I click Publish comments, I am usually asked if I wish to take ownership of unpublished comments by other reviewers (to which I click No). When I return to the office, everything seems to "just work" again. But this is hugely inconvenient if I am out of office for days on end.
I had this problem with my previous version of Acrobat, and no satisfactory solution was ever reached. I am most dismayed to find it is still present in version XI.
Please can anyone advise?

I don't know if you solved this issue yet. But we have the same issue in the pass, and clean the log files under "\Synchronizer\resources\" folder seems to be a solution. Here is the thread talking about it.
https://forums.adobe.com/thread/1426298?start=0&tstart=0

Shared Review comment server setup issues

I've been having some issues setting up a comment server/repository for Shared Reviews in Acrobat 8 (for our all-Mac network). I've done extensive research on how to set up a Network Folder and a WebDAV folder (since those are the only two supported methods in Acrobat 8).
- For the Network Folder setup, I created a folder on one of the machines on our network and shared it using SMB. When specifying that location (using smb://IPAddress/Folder/), Acrobat either 1) brings up a login screen, into which I enter the proper credentials, and after pressing OK, it says the connection could not be made, or 2) it verifies the shared folder location, but when I make comments and then choose Publish Comments, a red box appears saying something to the effect of "cannot access IPAddress, will keep trying."
- I also tried using WebDAV. Solutions I found online mostly consisted of using the Terminal to access system files and entering numerous lines of code. I pretty much had to learn about WebDAV from scratch today in order to get the Shared Reviews process set up, but I feel like there is something I'm missing regording its implementation.
I suppose this post can be boiled down to three questions:
1) What is the best way to set up a Shared Review system, and how can it be done in the simplest manner possible?
2) What am I missing from my knowledge of Network Folders and WebDAV folders in this regard?
3) Would functionality be benefited by simply upgrading to Acrobat X?
Thank you all in advance for your responses and help. If there is any more information required in order to provide a solution, please let me know.

The roundcube db schema needs to setup manually. See /usr/share/webapps/roundcube/INSTALL
Also, from your /etc/webapps/postfixadmin/config.inc.php:
$CONF['domain_path'] = 'NO';
$CONF['domain_in_mailbox'] = 'YES';
$CONF['maildir_name_hook'] = 'NO';
..which results in /var/mail/vmail/[email protected]
From your dovecot.conf
mail_home = /var/mail/vmail/%d/%u
...which results in /var/mail/vmail/domain.com/user
That doesn't fit together.

Acrobat 9.0 Shared Review COMMENTS VANISH MYSTERIOUSLY

Has anyone had a problem with comments created on one day simply vanishing the next?
Windows XP 2002 SP1
Acrobat 9 Pro
Acrobat Reader 9
Acrobat 8 Standard
How we start the review:
We use Acrobat 9 Pro to create a manual shared review. This creates a review pdf in the same shared network directory as the original pdf. (I saw in an Acrobat 8 entry that this may not be good practice.) In Windows explorer, we create a shortcut file from the review file. Then we drag the shortcut file into a new Lotus Notes database that we created for storing and organizing links, and to send auto-notifications at different review milestones. We used to send the link via Notes mail, but users lose them. Users then launch the shortcut, which opens the review file. Sometimes we, the review creators open files directly from Tracker.
The problem...
occurs after a day or two. After creating comments, at least two of the reviewers opened the document the following day, but the comments had disappeared. I watched one reviewer open the document. The "Welcome Back" window listed the reviewers and showed the normal new/total comments. After a few seconds, THE TOTAL COMMENTS FOR ONE REVIEWER RESET TO ZERO as we watched. The comments were not in the review file. It seems that comments are normally stored inside the review files instead of in auxiliary .fdf files as they once were, or in .xml files as I saw in a recent example with Acrobat 9 on a review I restarted.
A possibly related problem occurs sometimes when trying to close a file, even when no comments are added: A message states that there are unpublished comments and offers a publish, delete, cancel, and one other button. After clicking publish, another messages states that the file is locked. This is an endless loop and Acrobat will not close without going to the Task Manager.
I also submitted this as a bug report to Adobe. Has anyone found a solution? Need help. Reviewers are losing hours of work.
Thanks,
Phil

Hi Vikas,
We began saving the files locally and this seemed to sort out the confusion with comments disappearing and reappearing, etc.
There are still some rough spots you may be interested in -
1. My teammate, Russ initiated a file and sent me the link (which is a Windows shortcut file with a path to the shared document). I opened the link and the shared file opened. However I was not prompted to save it immediately as you described in step 5 above. The save prompt only appears when closing the file. So, when the user first starts working on the file it is on the shared copy.
2. While the file was still open the first time, I created a couple of comments and clicked publish. A message appeared that I had not seen before: "1 published - 1 queued." I could still add comments, but the publish button did not become active and the check button did not respond. It was like the check/publish functions locked up but not the rest of the program. I was able to save the file locally. When I reopened the local file, the check message said 3 messages were being added (Russ published these) checking again deleted the comments, then checking again restored them. Since then, as long as we opened the local versions, commenting seemed to function normally. The key here is that opening the local copy is not enforced by the program. The program relies on users to function a certain way and does not inform them of the consequences. If Reader or Tracker knew whether a bona fide local copy existed and warned if an attempt to open the network copy was made, many of these issues would go away.
3. Some other concerns:
a. When a link is sent to users, there is no guarantee that they will only use it once and discard it. If they don't discard it, they will continually open the shared doc, not the local copy. When our users get busy, they take the path of least resistance, which is to find the original link and open it, rather than hunting down a file to open. In Acrobat 6 this was never a problem. Users always linked to the shared document; each user's comments were stored in outboard files (fdf) the integrity of the shared doc and users comments was never in question. We did hundreds of documents this way. Of course, everyone had 6 Standard or higher, not reader.
b. When closing the document, Acrobat prompts to save the file. Clicking Save produces a Save AS window each time. Shouldn't this be a Save box? When users enter and close a document multiple times they must stop and decide whether to overwrite the file each time. Conversely, if there are unpublished comments and you try to close, there is a Save Draft button, which seems to save over the local file without asking. This seems backwards. If I'm editing an Indesign document and I click save, it just saves. If I want to save a variation, I click Save AS. (FYI, on my pc, Acrobat prompted to save the file in C:\temp; on Russ's pc, it prompted for \MyDocuments.)
c. Tracker is not as easy to find as other Acrobat functions. I could not find a Tracker button to add to the toolbar. I believe that if Tracker could be selected to turn on at program start (or even start as a separate program), the users would more likely open the correct (local) file. All that users would be required to know is Start Acrobat, read links. The link they need would be visible immediately.
I hope this gives you our perspective in the spirit of improving the product.

Add customized tags on shared review comments

Hi,
We have been using shared review to do our document review heavily. Recently I got a request from our stakeholder to add customized tags so we can assign comments in different categories.
Is it doable with some customization effort? I did some research online and found out Acrobat XI supports customization Wizard and for earlier version (we are on Pro 9), you can do customization using JavaScript, but it's not clear to me if these customization efforts can be applied on shared review PDF, or it's just on regular PDF.
Does anyone have experience on Acrobat customization? Any thought or information will be appreciated.
Thanks,
-Yunju

Hi Ajlan,
Thanks for the answer. I also found out about the customization wizard later. Now I'm researching how to use the wizard and deploy the customization feature we desire.
Here are the things we want to do:
- Creating customized menu so we can assign comments to different categories, something like set the comment status
- Modify the workflow. Instead of asking reviewer to "connect" or "cancel" when they first open the PDF, we can to only show "connect"
I also have couple of questions about the wizard:
1. Are the features I describe above can be done through wizard?
2. If we deploy the changes using Acrobat 9 + wizard, will users with all version Acrobat/Reader see the same end result and preform regular shared review operations without problem?
Thanks for the answer.
-Yunju

Crashing on Reviewing Comments

Similar Messages

Maybe you are looking for