Credit card charged and no credits

Hi , my credit card keeps getting charged every month and no credits are showing up in my Skype account. This is the second month in a row this has happened ! Can someone please tell me where where I can personally SPEAK to someone and sort this issue out !!!!

Hello,
Please contact directly the Skype Customer Service
If my answer was useful, please click on "Accept as Solution" to help others, thank you
Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
Cela pourra surement aider d'autres personnes qui ont le même problème

Similar Messages

Fraudulent credit card charges and no way to conta...

So my credit card has been used to purchase skype credit, and it has shown up on my posted transactions. I called my credit card company and they said they can't do anything until I prove and show that I have communicating back and forth with regarding this specific issue. I cancelled my credit card and got a new one, but how can I show that I've been communicating back and forth with skype when they don't offer any communication outlets besides this forum? They do not offer phone service or email service.

Dear Readers,
Please see this FAQ article for next steps:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
With the information detailed in the FAQ article at hand, then please contact Skype Customer Service for further assistance:
https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
Skype is aware of continued problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - important - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

I have an iPad original and want to buy a magazine subscription, but I don't want my credit card charged, and have iTunes credit in my account from iTunes cards..

Would my credit card still be charged? Or would iTunes credit be taken off?
(I'm hoping that my credit card wouldn't be charged).
PS: the magazine subscription is 3.99$ and I have 24$ in my account.
Help would be truly appreciated.

Would my credit card still be charged?
D:

Credit card charge and check

I used to download apps with Apple ID on my Iphone without any problems until I used such ID to download appl on my new iphone. The problem was:
+ After signing in ID and password to download apps from store in my new iphone, I was requested to confirm my credit card information. All credit card infos appear except security code which I need to fill in. There is also a notification that the reason for asking my confimation is that this ID had been used for downloading apps on other devices.
+ Then, my credit card was deducted with 01 USD, despite that the appl downloaded is free one.
+ Checking credit card information in my account, I found that there is not any information about my credir card ( the field for filling credit card infos left blank)
So, I need your help to answer 2 question?:
+ Is that normal if I have to pay for credit card infos when downloading Apps in more than one devices ? If not, what was 01 USD above paid for?
+ Why there is no credit card infos in my account but I was still charged with that credit cards, and credit card infos that appear when asking me to confirm is right? There must be another place to keep card infos. Where is it ?
Anyone can help. Many thanks

Just want to add.
I replied to them for a waiver., and they reply with quite a similar email again, without helping.
The customer service IMO just use a template to answer question. Refer me back to the developer , which is apple itself

Credit Card Charged and no minutes added

Hello I post here because I couldn't find the place to post my own problem. Yesterday I added credit to Skype, $ 10 was taken from my account, but no minutes were given to me... what do I do? I wish I could either talk or chat to somebody about it.

tc07 wrote:
Hi I just buy a credit but I don't have min. In my account pls. Email me..
Here's how you can check the status of your order. Each status is also briefly explained in that page;
https://support.skype.com/en/faq/FA288/what-is-the-status-of-my-order
Yet, if in case you may need further clarifications or assistance, you may need to contact customer service, just open the link below for instructions on how to get in touch with them.
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

I bought a $50.00 dollar Itune card and redeemed my card on Itunes and I went to the apple store to get some music and I was asked for my credit card info and was charged not only on my credit card but on the itunes card as well $ 8.65

can anyone please tell me how the **** am I suppose to take care an issue on line or my cell phone if no one at the apple store or what ever if all u do is keep getting a machine, my issue is that i bought $50.00 dollar itunes card and then i went to the apple store to redeem my card at witch time i had $50.00 on my account. so i go to itunes to download some music on itunes so i buy the album Blackstreet/ another level For $ 8.65 and was asked for my credit card infor and was charged the same amount of $ 8.65 toi my card.how can I go about getting that money back on my card?

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

TS1646 Someone stole my credit card number and is charging itune purchases to my card. How do I notify itunes so they can stop these people?

Someone stole my credit card info and is charging itunes purchases to my card. How do I notify itunes so that they can stop these people?

contact your credit card company

I have an itunes account but got a gift card and don't want my credit card charged. What do I do?

The "help" in iTunes doesn't help me with the following:
I received a gift card for Xmas. I want to purchase music. I don't want my credit card charged. Where are the instructions and the processes for allowing me to use the gift card rather than my credit card?

redeem your gift card
buy something

Credit card charged twice and still can't convert pdf into word!

Hi, It seems my credit card was charged twice for my subscription. However, I'm not able to convert my pdf document into word. When I try and do this it just asks me to subscribe, even though I'm signed in. I tried to cancel one of my subscriptions and ended up in an annoying holding pattern where the available comments said to contact the adobe team, but when I went to the website where this contact was supposedly possible it directed me back to the community.

Hi florence12,
I just checked your account and see that both transactions have been canceled already. Please keep an eye on your credit card bill, and if the charges appear there let us know.
Best,
Sara

My account has been hacked and my credit card charged by the hacker

My account has been hacked and my credit card charged by the hacker and all Skype has to say about it, is that I need to wait 72 hours for them to look at my query? I cannot log into my account. I have filled in the support form, but I haven't received an email notification from Skype that I have submitted it. I'm guessing that's because my account is now in the use of someone else, as the hacker changed the account over to his email address. I know he did that, as I got a notification of changing the email address at the same moment as I was logged out of Skype. I use Skype professionally and this issue is causing me a world of trouble. The fact that Skype is a paid service ought to mean that there is better support than 'we will look at it within 72 hours.'

So nearly 24 hours later, and still no information either in this forum or via email notification from Skype. Does this mean that Skype is instead communicating with the person who hacked my account? Since the hacker now has my account registered with their email address, It seems that's the most likely situation, given the unparallelled course of incompetence I'm experiencing from them. If Skype had taken action on this right away (the moment I made the complaint, which was minutes after my account was hacked) the charge that the hacker made on my credit card would not be lost due to his usage of my account. But apparently, stopping fraud is so low on Skype's agenda that this can go on and on. If I had not been on Skype when it happened (prompting me to instantly block my credit card) there would have been nothing to stop the hacker from making multiple charges to my card, potentially running into the hundreds of dollars. Instead of action to deal with my problems, I'm receiving notifications that I have earnt 'a new rank' in the Skype community. Whoop-dee-bleedin'-doo!

HT201209 I went onto my computer and set up an account...I entered my gift cards where it said redeem and there is $40 on my account. However,I have no idea how to use it. I read that I can take my credit card out and just use the itunes card but again

I went into the computer and set up my account, I then went to where you enter the gift card info to redeem the money and my account says I have $40...however, when I go and try to use it I can not figure out how to do so. I also read that I can remove my credit card info and just use Itune cards...but again i can not figure out how to do this.
This is very frustrating because something so simple is turning into an all day fiasco!

Hello Brod1,
Thank you for the details of the issue you are experiencing. The iTunes Store will automatically recognize the credit you applied. You can find the details of how iTunes Store purchases are billed below:
Order of iTunes billing methods
When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.
When you buy individual songs from the iTunes Store:
Free song credits are redeemed first.
If you have no free song credits, gift certificate, prepaid card, and allowance credits are used next.
If your gift certificate, prepaid card, and/or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance.
If you have no free song credits or gift certificates, prepaid cards, or allowance credits, your credit card is billed for the songs you buy.
When you buy an album on the iTunes Store:
Gift certificate, prepaid card, and allowance credits are used first.
If your gift certificate, prepaid card, or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance. Note: Free song credits cannot be used for album purchases.
If you have no gift certificates, prepaid cards, or allowance credits, your credit card is billed for the albums you buy.
You can find the full article here:
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
Thank you for using Apple Support Communities.
Best,
Sheila M.

Credit Card config and encryption

Hi frnds
I would appreciate if anyone can provide the config steps for credit card and also the step for encrytion. If you have a doc on it then please mail it to [email protected]

hi
CREDIT CARDS
Go thr below links:
PAYMENT CARDS:
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/SDBILIVPC/SDBILIVPC.pdf
http://help.sap.com/saphelp_erp2005vp/helpdata/en/93/745309546011d1a7020000e829fd11/frameset.htm
Overview
This document attempts to explain in the brief the credit card processing in SAP.
SAP provides a flexible and secure payment card interface that works with the
software of selected partners that provide merchant processes and clearing house
services. In SAP the credit card processing is integrated with the sales and
distribution module.
Payment card configuration
Much of what is required for credit card processing to work with VISA, Master
Card, and American Express is already set up in SAP.
For all credit card configurations refer to
Define Card Types
Transaction SPRO IMG ‡ Sales and Distribution ‡ Billing ‡ Payment Cards
Here we define the type of cards that can be used in the system. A four-letter
code is given for each card type. E.g. MAST for Master Card, VSAJ for Visa
Japan. A function module for checking the card number is also specified here.
1. Define Card Types
Credit Card Configuration And Processing In SAP
Maintain Card Categories
(a) Define card Categories: Here we specify the card category of the
payment card. With this the system automatically determines the card
category when you enter a card number in master data or sales
documents.
(b) Determine card categories: Here we specify the acceptable number
ranges for different card types. Also card categories are assigned to the
card types. Even though SAP comes with card checking algorithms
(Function Modules) for standard card types this configuration setting
is particularly useful to those cards that do not contain any standard
checking algorithm already set up in SAP.
2. Determine Card Categories
Maintain Payment Card Plan Type
In this step, you assign the payment plan type for payment cards, the payment
card plan type, to all sales document types in which you will be using payment
cards. You cannot process payment cards if you have not made this assignment
The standard system contains payment plan type 03 for processing payment
cards. 3. Show the screen where this assignment is done.
Credit Card Configuration And Processing In SAP
3. Maintain Payment Plan Type
Maintain Blocking Reasons
In this step, you define blocking reasons for payment cards. You enter these in
the payer master record to block cards. The standard system contains blocking
reason 01 for lost cards.
Risk Management for Payment Cards
Transaction SPRO IMG ‡ Sales and Distribution ‡ Billing ‡ Payment Cards
‡ Authorization and settlement ‡ Risk Management for payment cards.
Risk Management plays a central role within Sales, providing you with checks
and functions to minimize your credit risk. In addition to letters of credit and
export credit insurance, payment cards are among the payment guarantee forms
that you can use to insure payment for sales order items. SAP comes with predefined
payment forms of guarantee as shown below. Customer can also
maintain other forms of payment suited for their line of business.
Credit Card Configuration And Processing In SAP
Define forms of payment guarantee
3. Define forms of payment guarantee
Maintain payment guarantee procedures
In this step, you define Payment guarantee procedure. These procedure controls,
which form of payment guarantee, are valid for a particular customer, and for a
particular sales document type.
The various settings done under this configuration are
Define payment guarantee procedures
Maintain customer determination procedure
Maintain document determination procedure
Assign sales document types
Determine payment guarantee procedures
Maintain authorization requirements*
Here requirements* are set to tell the system how and when to carry out
authorization when a sales order is saved. SAP comes with two requirements
Form routine 1. Carry out authorization only when the sales document is
complete. The system carries authorization when the order is saved.
Form routine 2. Carry out authorization only when the sales document is
complete, but the authorization for all the complete documents is carried out in
batch.
Additional requirements* can be assigned here as per the business requirements.
*Requirements are ABAP/4 code. Requirements for various functions can be accessed using transaction VOFM
Credit Card Configuration And Processing In SAP
4. Maintain Card Authorization Requirements
Maintain Checking Groups
How and when authorizations are carried out depends on the setting you make in
the customizing for maintain checking group routines.
The three main settings that influence authorization are:
a) Authorization requirements
b) Authorization horizon
c) Preauthorization
There are two settings under this setting.
Define checking group: Here a checking group is defined and the
authorization requirement (described in the previous section), Authorization
horizon (described below) and preauthorization settings are done for this
checking group.
5. Define Checking Group
Credit Card Configuration And Processing In SAP
Here you can see a checking group C1 is defined with the authorization
requirement 902. Checking the pre-authorization tells the system to carryout preauthorization
if the order fulfillment date falls outside the horizon. The
authorization horizon specifies the number of days before the material
availability date, or billing date, that the system is to initiate authorization. If a
sales order is saved within the authorization horizon, the system carries out
authorization immediately. If a sales order is saved before the authorization
horizon comes into effect, the system does not authorize at all, or carries out
preauthorization.
6. Preauthorization Concept
In this example, the system has been set to authorize one day before delivery
creation. The system does not carry out authorization when the order is saved on
Day 0, rather on Day 2. Note that the authorization validity period has been set to
14 days in Customizing IMG‡ Authorization and settlement‡ Specify
authorization validity periods. The transaction will have to be reauthorized if
delivery activities take longer than 14 days.
Assign checking groups: Here the checking groups defined earlier are
assigned to different sales document types as shown 8.
Specify authorization validity periods
Here number of days that an authorization can remain valid for different card
types are maintained. Refer to 9.
Credit Card Configuration And Processing In SAP
8. Assign checking groups
9. Assign validity period for authorization for different card types
Credit Card Configuration And Processing In SAP
Account Determination
Transaction SPRO IMG ‡ Sales and Distribution ‡ Billing ‡ Payment Cards‡
Authorization and settlement ‡ Maintain Clearing House
In the following steps, you set the condition technique for determining
clearinghouse reconciliation accounts for authorization and settlement. The
system uses the entries here to determine the clearing account for the payment
card charges. When settlement is run, the postings in the receivable account for
the payment card will be credited and a consolidated debit will be created and
posted to the clearinghouse account. These accounts are a special type of general
ledger account that is posted from Sales and Distribution.
Here, you maintain:
• Maintain field catalog.
• Condition tables and the fields that they contain
• Access sequences and condition types
• Account determination procedures
• You then assign these accounts to condition types.
Add to field catalog
Here you maintain the fields that can be used in the condition table. 10.
Shows the transaction to maintain the field catalog.
10. Maintain Field Catalog.
Maintain condition tables
Here condition tables are maintained with fields that are added to the field
catalog. SAP comes pre-configured with two condition tables 4 and 6. Refer
11.
Credit Card Configuration And Processing In SAP
11. Maintain Condition Table
Maintain access sequences
In this step we define an access sequence and link the access sequence with the
condition tables.
Here an access sequence is defined. SAP comes with the access sequence A001.
12. Define Access Sequence
Once the new access sequence is defined, it is linked to the condition tables as
shown in the next screen.
Credit Card Configuration And Processing In SAP
13. Maintain Access For Access Sequence
Selecting an access and clicking fields will display the fields for the selected
access as shown below for access 10 as shown above.
14. Display Access Fields
Maintain condition types
Here condition types are defined and the access sequence to linked to it.
Condition types are contained in account determination procedures and control
which access sequences the system uses to find condition records.
These are The condition tables.
Credit Card Configuration And Processing In SAP
15. Define condition type
Maintain account determination procedure
In this step an account determination procedure is defined and linked to the
condition type (which in turn is linked to the access sequence).
Define account determination procedure
16. Assign account determination procedure.
Here an account determination procedure CC01 is defined and the condition type
CC01 is assigned to it.
Access sequence linked to the condition type
Credit Card Configuration And Processing In SAP
Assign account determination procedures
In this customizing the previously set up account determination procedure is
assigned to different billing documents.
Assign Accounts (G/L)
G/L accounts are assigned here for the combination of Sales organization, Card
type, chart of accounts and condition types as shown in the 17.
17. Assign G/L accounts
Set authorization / settlement control per account
Each G/L account is assigned an authorization and a settlement function module.
The system will read the configuration a call the authorization and settlement
function module during authorization and settlement respectively.
Credit Card Configuration And Processing In SAP
18. Set Authorization and settlement function module
Maintain merchant IDs per account
A merchant may have one or more IDs for each clearinghouse with which it does
business. Here, you assign these different merchant IDs to their related
receivables accounts.
19. Assign Merchant ID’s
Credit Card Configuration And Processing In SAP
Authorization and Settlement in SAP
20. Sales Order Cycle With Credit Card Authorization
When an order is placed through the front-end system, the order information,
credit card information, billing information, shipping information is passed to
SAP. SAP processes the order calculates the taxes, the shipping costs and reads
the configuration information settings and executes the function module setup as
described in Fig. 18. The function module formats the data and makes a RFC *
call to the payment application**.
The payment application screens the order for fraud, encrypts the data and
communicates with the third party processor who in turns communicates with
the card association and card issuer.
*RFC (Remote Function Call)
*Payment Application: Middle ware between SAP and third party processor/bank.
Credit Card Configuration And Processing In SAP
The third party processor responds back with the response whether the
transaction is approved or declined or referred.
Note: When any item in the order does not have a confirmed quantity, then
authorization is not carried out for the full amount. A small dollar amount
usually ($1) is used as the authorization amount. During the rescheduling run
the system will check for the material availability. If the material can be
delivered within the horizon date, a full authorization for the order is carried
out.
Approved: When the credit card transaction is approved the systems checks for
the material availability, confirms the material for the ordered quantity and saves
the order.
Declined: The material availability check for the material is not made, and the
order is rejected.
Referred: The order is saved and is blocked for delivery. In this situation is
merchant calls the bank checks for the available credit on the card and a manual
authorization is carried out.
21. Sales Order Entry Screen in SAP
Payment Card
Information
Credit Card Configuration And Processing In SAP
The first line in payment card screen is the card check performed by SAP system,
using the card check algorithm function module as described in 1. And the
remaining lines represent the actual authorizations that are carried out.
22. Payment Card Screen
Path Header ‡ Payment Cards.
Settlement
Legally the merchant can charge the credit card after the order has been
completely processed. In SAP this happens after a delivery is created and the
goods has been shipped. In case there is not enough authorization for the order
to be delivered, the system goes out the get the authorization for the remaining
amount.
In SAP settlement is initiated using the transaction FCC1. All the valid
authorization is submitted in a batch to the payment application at scheduled
intervals as specified by the third party processor.
The payment application encrypts this data and communicates with the third
party processor. The third party processor checks if the settlement request has a
valid authorization against it. The third party processor then transfers the fund
from the cardholder’s bank to the merchant bank.
Authorization
Response
Credit Card Configuration And Processing In SAP

HT1689 I have a positive account balance why is my credit card charged?

I have a positive account balance by the use of gift cards from friends. So, why is my credit card charged instead of deducting the amount from my balalce? Can I choose to debit my account balance instead of charging on the card?

Hi,
Apologize for the inconvenience !
1$ charge is a test to ensure the authorization of credit card. This amount is returned to customer's account.
Credit card information is not stored anywhere with us. We just have the last four digits of the credit card with us. Rest of the information is deleted from the system after use and instead a token is used which is secure and is not customer's credit card number.
Please feel free to write back if you still have any questions.
Thanks,
Anjali

Why was my credit card used and not my gift card

why was my credit card charged instead of my gift card?

We are fellow users here on these user-to-user forums, we won't know.
Have you checked the purchased history on your account ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
Or haave you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702

Credit Card Charged Multiple Times When Ordering Photo Book

I had difficulty ordering a photo book. After reading through your support pages I figured out how to do it after trying 8 times - it kept crashing. Today, I look at my credit card statement and i've been charged 8 times even though it only went through the one time and I only have 1 confirmation number. What do I do? Who do I contact?

It's a waste of time contacting Apple in here as they do not read these forums or respond to questions.
You need to use the iPhoto support area, go here and select the country you are in :-
http://www.apple.com/support/photoservices/ww/
Then you should find a billing enquiries for like this (which is for the USA) :-
http://www.apple.com/support/photoservices/billing_inquiries/
Scroll to the bottom and enter the details of your issue.
Ian

Credit card charged and no credits

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