Credit memo (Customers) deletion

Hi
One of the user created a credit memo for Customers and would like to delete the same as it is no longer required.
Can any one suggest me whether we can delete the credit memo in PRD ?
If yes, can you please expalin the process..!
If no..! Is there any option for this like reversal..! Explain the process...pl
I would appreciate your kind response and award points..
Regards
Murali

Hi
I tried this, would it created any document ? It is taking to VF11 screen" Cancel billing document".
And I am getting message "No document generated for this see log" When I see the log " already document is cancelled, no document geneareted"
Once I went to FB03 and see the original doc, it is still there.
Can you help me in this regard. Am I doing wrong ? If so, tell me the right way...pl.
I think it is not deleted yet...!
Regards
Murali

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Delete credit memo work item created in VA01 when the user change value

Hi,
In T.code VA01 Credit memo request is creating, this document will automatically create work item. Based on Net value in credit memo request, the work item should go for 5 levels of approval. After 1st person is approved, the workflow initiator realized that the net value in created Credit Memo request is wrong; he is going to VA02 and correcting the net value. Again we have to create new work item for this and delete the already created work item. Client has clearly mentioned when ever there is change in 5 critical fields in VA02 then only create fresh work item otherwise no need to create SECOND TIME work item. Net value is one of the critical field in the list.
How to track already created credit memo request and how to delete the previously created work item. What is the feasibility of this requirement and how to handle this situation?
Regards
Vijay

Hi,
Just put a Fork and put 1 out of 2 outcomes and in the first alternative, you put your witem that goes to user B. In the 2nd alternative, put a Wait for event "CHANGED". And after this, put a process control step with "Set workitems to Obsolete" or "Cancel workflow" etc., depending on your requirement.
Pl note that this will only take out old witems, but you need to send a new witem for which you need to trigger another instance of the workflow as well. pl put CHANGED event also as one of the triggering events and use condition editor to restrict the fields that triggers the workflow.
Also, look into the IMG config of the following path. This might be a fitting solution.
In SPRO, go to Financial Accounting (New)---> Financial Accounting Global settings(New) -
>Tools --->Workflow ---> Workflow for Document Parking -->Reset Release Approvals(Customers).
Here, you can list down the fields, the workflow should restart. But, then you need to give the workflow details etc., in the relevant config settings.
We have used this in restarting workflows for General Ledger(GL) documents' workflow when some important fields are changed.
For this config settings, look into the following help link.
http://help.sap.com/erp2005_ehp_02/helpdata/en/01/a9cdd8455711d182b40000e829fbfe/frameset.htm
Hope this helps.
venu

Cannot delete row in A/P Credit Memo

hi experts
             I created the A/P Invoice of Rs.580000 and partial payment Rs.120000 was made to this Invoice through Banking->OutgoingPayment now the balance due of this Invoice is Rs. 460000.
      When this Invoice is copyto A/P Credit Memo Rs.120000 is shown as Document Discount field and also the document line rows can't be deleted. (This case is not for all A/P Credit Memo copied from A/P Invoice though partial payment is made)
        Please give me the solution...

Initially i ordered for 250.752 tonnes of rawmaterial,the vendor to whom the purchase order was raised send the goods when he received some initial payment , so i made some payment RS.120,000 .
          After a week i received the goods of 248 tonne so the Goods Receipt PO was made for 248 tonne. But the invoice send by the vendor is for 250.752 tonnes. A/P Invoice is made thru the CopyTo function of Goods Recepit PO and the shortage quantity 2.752 tonne is also entered in the invoice added and then the paid amount RS.120000 is linked to this invoice and then invoice is copied to creditmemo the actual receipted tonnage row 248 is deleted and the 2.752 tonne is used and A/P Credit memo is raised for 2.752 tonnes.
Edited by: Poongundran Muthusamy on May 25, 2009 12:19 PM

Credit Memo Deletion

Dear All,
A Credit Memo Request was generated and then a Credit Memo was created and posted to FI. The credit memo was cancelled for some reason. Now the user want to delete the Credit Memo Request as it is showing in billing due list. User does not want it to show on billing due list. I have ticked reason for rejection for that item but still it shows in the billing due list. Further i have ticked billing block and yet it shows in the billing due list as well.
Kindly help, as i want to block that credit memo so it does not show on billing due list.
Regards,
Shahzad

Hi,
you can achieve it by following setting,
First put billing block on credit memo Request.
In billing due list transaction VF04 there is another option " No Docs with Billing Block" select that indicator and then proceed. System will not show the billing block document in the list. you can make this option default also.
Hope it will solve the problem.
Rgds
Shambhu

Deleting credit memo request is not possible - why?

I cannot delete a credit memo request after cancelling a credit memo because system says there are subsequent documents created for this.
But this is not the case of our regular order - dly - bililng scenario, one can cancel the invoice, reverse the delivery, delete the delivery and delete the sales order at last.
My question here is, why does system allow us to reverse everything and delete in our regular sales - billing scenario and NOT in credit memo requests?
Thanks in advance

Hi
Last week even i encountered the same situation.
You cannot delete a Credit memo request. Instead you have to reject all the line items in Credit memo request.
Make sure you have cancelled all the credit memo created in reference to teh Credit memo request. After all teh credit memo have been cancelled. Go to credit memo request and select all the line items in the Credit memo request and reject the line items.
A pop up will appear select any of the reason and save the document. The credit memo request will be cancelled.
You can see the difference in the Status of the credit memo request before cancellation and after cancellation.
Before cancellation the status will be displayed as OPEN after cancelling the Credit memo request status will be blank.
Hope this helps you
Regards,
Arun.S

Customer master deleted after billing how to give the credit memo

this is my client senario
customer master deleted or changed after raised the billing hoe to give credit memo

Hi,
Credit Request Memo could be created with reference to a billing document, however:
IMP: Copyng requirement must be configured within your System
Example:
Copying Requirement from Sales Document type G2 to CR
Another Solution:
Scenerio 1: Customer is flagged for deletion
GoTo -> XD06 and uncheck the entries for deletion and Save.
Scenerio 2: Customer is blocked.
Got to-> XD04 and uncheck the entries and save.
NOTE: However, Customer is marked for deletion then also you may create Credit Memo request for that particular Customer under the same Sales Area as Warning is just a caution and not restricted.
Please revert for further clarification, if any
Best regards,
Amit.
Rewards, if helpful.

Mass deletion of credit memo request

Hi,
Is there any option to delete mass no. of credit memo request.
Pls guide
Thanks & regards,
Dinesh

Hi chetan,
sap does not recommend to delete any orders be it cmrs/orders etc.because we have to use rejections.
hence there is no provision given to us .
but as a work around ,u can do it thru abap BDC.
write a small program with input as dates and vbeln numbers (cmr )
and if u execute system will delete all cmr specified in input.
if this helps reward !!!!!!

Unable to delete credit memo request

Hi all,
I created a Credit memo request ( Sales document ) and I created Credit memo (Billing) for that.I dont want these both now.Hence I cancelled the credit memo first and now I am trying to delete the Credit memo request.System is not deleting.It gives a message that the subsequent document exist.But I already cancelled the subsequent document.
Please let me know what is the root cause and how to fix this problem
Regards
Mano

Hi,
The actual problem is.user has created order and invoice with tax.Now the credit memo request is created and credit memo was also created.Now user says that the tax condition needs to be deleted in the invoice created for the order.That means I need to cancell and delete all the subsequent documents and go in to order, delete the tax condition type and create an invoice and credit that.
I am unable to do this.Everything is greyed out because of subsequent documents.
How to delete the tax condition type in the invocie/sales order.Please help
Mano

Credit Memo Request needs cancellation/deletion

Hi,
My application creates CMR (Credit Memo Request) which is then replicated to R3 system from CRM.
The issue is it has created a CMR with negative amount and which needs to be now cancelled/deleted. It has only one line item with a negative amount. When I try to change the status of CMR from status 'InProcess' it throws up error message CRM_ORDER019 ( Document is being distributed - changes are not possible).
How to delete this CMR from system or put it in Rejected status.Please reply.
Regards
Apoorva

Hello,
Do you see the R/3 document in your document flow in CRM?
It is like the CRM system does nogt know that the R?3 system created the document.
Check if you don't have an error in the queue (SMQ1-SMQ2), a dump in ST22 of an error in a BDOC (SMW01).
Regards,
fred

Deleting/Voiding an A/P Credit Memo

I accidently entered in an A/P Credit Memo which should not be in the system. I cannot figure out a way to get it out. Can someone please let me know if there is a solution to this problem?

Hi Andrew,
it is not possibile to cancel a credit memo, the cancellation document is an invoice.
Hence the cleanest way of reversing this incorrect AP credit memo is to create a corresponding AP invoice using the same items, quantities, prices & dates as in the CM. This will reverse the stock transactions & also balance the BP account balance.
Once you have created the invoice, you need to manually reconcile the 2 transactions.
Once they're reconciled, you can exclude them from the vendor statement by clicking on 'Display unreconciled transaction only' in the ageing report.
If there was no stock transaction in the CM, then technically you could also use a manual journal entry, pull up the JE created by the credit memo & then create a manual JE with the opposite data. You still need to reconcile manually, though.
All the best,
Kerstin

Posting a credit against a credit memo in a customers Accounts Receivable f

Is it possible to post a Credit Card Credit ( refund ) against a customer's credit memo in their Accounts receivable file? We gave a credit card paying customer a credit memo for returning goods and also a credit to their credit card. Our bak now shows a credit card refund coming out of our bank account ( so it is like a negative deposit) I want to post that credit card refund against the credit memo but going thru the normal way of posting a cash payment says SAP will not take a negative deposit as a posting. Points will be awarded.

Hi
The invoice ref field in credit memo posting is related only with the payment terms. The systems determines the payment term from the original invoices.
This field should be either filled with the original invoice document number or "V".
If the field is left blank, then the system always takes the payment term for credit memo as "Due immediately"
I dont thing there is a provision for copying the line item details as per original invoice document.

VFX3 Credit Memo deletion

Hi,
I have a Invoice(Credit Memo Request) whose Accounting Document is created, but NOT CLEARED.
So i think it is appearing in VFX3 transaction coz the Accoutning doc is not cleared.
Gurus, Kindly suggest how and when can these Credit Memos be removed from Transaction VFX3.
Thanks in Advance.
Regards,
Rianka.

Hi,
If you do not want to see credit memo request in VFX3.
Then in program SDBLBDDL go for an enhancement with suitable user exit. The logic will be
Exclude the document for lisitng in the report if VBRK-VBTYP = O Credit Memo.
Discuss with your ABAPER in this regard.
Hope this helps.
Regards,
Sharan

Free goods are not copying in credit memo from invoice

Dear Gurus,
I have made a invoice having two line items 1.normal goods with sale price and 2.free sample goods(part of promotional scheme) without any sale price.
but while making credit memo for receiving goods back in cancellation of invoice , i am facing problem for free goods. system is not copying the free goods in credit memo and copying only normal goods.
what can be problem for not copying? whether i am following some wrong procedure or some configuration is missing.
please advise me with your valuable suggestions.
Thanks in advance
Parag

hello, friend.
first of all, the free goods are not relevant for credit memo since the customers never paid for these in the first place.
however, i observed that after cancelling the invoice, you still issued a credit memo? this may not be the proper process. when you cancel the invoice, entries into the customers Accounts Receivables are reversed as well (we are assuming no payments are posted yet). so there is no need to issue credit memos.
if you are referring to another process, please clarify the same.
regards.

Exice tax in case of credit memo's

Hi All,
I have a scenario where in we are supplying some matrrials to our customers . This material also has the federal excise tax which we charge in the form of a condition type and which is charged on the unit price of the material .
For Ex ;
Material ABC - PR00 - $ 100
Excise tax - (XYZ) - $ 2.00
My business user says that whenever they supply materials to their customers (say 10 quantity ) , they initially suply through a sales order which is a very normal scenario.
Assuming that the end user uses only 5 out of the 10, my business creates a credit memo for the remaining 5 on the end user . This is the present process.
But since my business says that they will pay back only the tax part to the end user and not the unit price of the material ( $ 100 in the above example for remaining 5 qts) , they don't want to issue a credit memo with the material ABC( since it has the unit price + tax ) in the sales order .
My business is coming up with a suggestion saying that we can create a dummy material ( say XXXX) and add this as a second line item in the sales order . And against this dummy material the excise amount will be charged . This is because they feel that whenever they create a credit memo they will use this dummy material (XXXX)and not the original material ( ABC) . They say they have some SoX compliance issues.
The above idea seems to be meaning less and sensless to me as this is not the best practice and secondly since this is a dummy material , I will get into problems maintaining stock and while doing a delivery ,PGI etc ...
My question to the forum is that , is there a way where in if I create a credit memo to the customer , I must be paying back only the tax amount (XYZ) and not the entire amount ( base price + tax).
To Illustrate the above example:
The original sales order will have netvalue of ($1000 ( $100 * 10)
Excise tax as ($ 2*10 ) = $ 20
so When I create the credit memo for the 5 unused quantities I should pay the end user only $10 ($2 * 5).
I am not sure whether (creating a Invoice correction request RK, will solve this issue).
I need some really good recommendations to handle the above scenario.
Thanks
Sridhar.

This is a standard SAP functionality. Usually a credit memo is referenced to an invoice and if you don't have a reference to an invoice SAP would consider that credit memo as due immediatly.
If you have an invoice to be referenced to this credit memo enter the invoice number in the invoice reference field in FB75 > payment tab and then enter the payment term. If you don't have an invoice reference enter V in the invoice reference field and then the payment term, system will calculate net due date based on payment term.

Terms of Payment for credit memo

Dear Friends:
I have created terms of payment (Z12). This has to be used in credit memo in customer - T.code F-27 .But in customer master, there is a different terms of payment.How can i use the newly created terms of payment(Z12) in T.code F-27.
The New Terms of Payment should be in the credit memo by default. Is there configuration settings by which the new terms of payment are selected by default?
Please advise.
Regards
MSReddy

Hi MSReddy,
There should be a field in the customer master/company code data/payment transactions tab to enter the payment terms for credit memos.
If this is not displayed for your customer group check screen layout settings for customers.It might be supressed.
Regards
Nadini

Credit memo (Customers) deletion

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