Credit Note in SAP Business One

Question

Hi All,
We want to reimburse some of the customer promotional expenditure ( e.g. trade scheme operated in the market, distribution expenditure undertaken, display given etc ) in form of credit or we want make credit entry for the same reason to the customer  which should be adjusted with subsequent sales in future.
But we could not find above facility in SAP Business One.
You are aware that the credit note issuing is a regular process adopted by all companies and is quite common in FMCG business. We want that each and every single credit note has to be documented in the system and reconciled against each party's claims .
Please help us with a proper solution  for the  process of system generated Credit Note as that will help us a lot.
Regards
Arindam

Answer 1

Hi Arindam,
To access the credit note module window from the SAP Business One Main Menu, choose Sales u2013 A/R  A/R Credit Memo. Also make sure that you have the credit note option selected in the main menu form settings. Also please check that you have the right permissions and license assigned to the user performing this function.
For legal reasons, you cannot change or delete a delivery or invoice that you enter in SAP Business One. However, the customer might send the goods back for various reasons, or you may have made a mistake when you entered the documents.
If a sales transaction for which you record an accounting and an inventory posting has been completely or partially reversed, you must enter a corresponding sales document to clear it. This document reverses the changes in terms of stock quantities and monetary values.
The credit memo is the clearing document for the invoice and for the returns. If the goods were delivered to the customer and an invoice has already been created, you can partially or completely reverse the transaction by creating a credit memo. With the credit memo y
ou correct both the quantities and the monetary values. The system increases the stock of the credited items by the amount specified in the credit memo. The credit memo credits the value in the customer account in the Accounting system and amends the revenue account by the same amount. The system corrects the tax amounts automatically.
SAP Business One enables you to create an A/R credit memo with a zero amount. You can do this when you clear A/R invoices for items delivered without a charge, for example, for items that are part of a promotion or covered by a service contract.
Hope this helps.
Kind regards,
Matt