Credit returns workflow

Hi all,
I have a requirement wherein I need to modify credit return approval workflow in OM. The user want to have hierarchical based approval mechanism where if a person doesnt approve then the notification should be sent to next person in the hierarchy.
Would need your guidance on how and where can we have such hierarchy created as OM does not have any such setup available.
The workflow uses profile OM: Notification Approval to get the approval name but this is static and does not support hierarchy.

Hi
have a look the belwo link.
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/SDBFCM/SDBFCM.pdf
nagesh

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How to Re-execute the Credit Memo Workflow?

Hi! Folks,
This is a problem which I am facing @ the client site....
Actually, I am assigned with a Credit Memo Workflow.
Here, if the Credit Memo is created i.e. if CREATED (BO BUS2094) Event is triggered the workflow is working fine.
But as per the requirement if they want to change the Credit Memo using VA02 tcode and if the Net Value is changed I mean if it is greater than some specific value i need to re-execute the workflow (approval process)
As for your information, I have copied the Standard Workflow Template 20000009 & 20000019 also I have checked with Event Linkage and other workflow stuffs.
But my main query here is that while the Credit Memo is changed, CHANGED (BO BUS2094) Event gets triggered but with Receiver Type SUBSCRIBE along with error 'CHECK FM with Exception' with Message 'No Configuration for Workflow WS90400201 version 003'
(Here WS90400201 with version 003 is my custom workflow template (copy of WS20000019))
Also, I want to know is there any Functional Configuration missing out because I have referred help documentation and found that this re-execution of workflow (WS20000019) is automatic.
Just kindly let me know if any part is missed out in configuration
Please, guys revert to the earliest.
Regards,
Mistry Wasim

Hi! guys,
Please reply with your valuable guidelines to this problem.
Regards,
Mistry Wasim

IReceivables Credit Memo Workflow Implementation

HI Guru,
For our client we are implementing iReceivables and we are using the Credit Memo Workflow for the approval process.
This is the first time i am working in iReceivables. Please kindly let me know whether i need to do any setup from the Technical aspect to use the Credit Memo Workflow.
Regards
Suresh P

It depends on what technical aspect means? It needs some setups depending on using AME or not. Please refer to "Setting Up the AME Credit Memo Request Workflow" in Oracle Receivables User Guide. If HR, SysAdmin, WF are already setup, then you may have to work on AME. From the technical angle, check the ARCMREQ.wft to see if any customizations are needed.

Calling transaction from Workitem - Credit Management workflow

Hi,
Our client have a requirement to have a link in the workitem and when we click on the link it should open transaction S_ALR_87012218.
The requirement in Credit management workflow, in which we are having included object as sales order, when we click on it, it will open transaction VA03.
Similarly the client requires to have one more link below sales order, clicking on which it should open transaction S_ALR_87012218.
Thans in advance for your help.

Hi Kjetil ,
Thanks a lot for your answer.
I have created a new object type with default method and key as controlling area and customer which are mandatory fields for the report RFDKLI41.
I am submitting the report in the default method.
Now I have a query, how can I attach this object in my workflow?
I am already passing sales order as WI_OBJECT_ID.
Also help me, how can I pass values of controlling area and customer from sales order to this newly creates object?
Thanks in advance.

Credit Memo Workflow with AME

Hello,
We have the Credit Memo workflow using AME up and functional for collections disputes but would like to have the final approval step (trans type Receivables Credit Memo Receivables) autoapprove. Has anyone been able to do this?
Version 12.1.3
Thank you in advance.
Edited by: user13093315 on Dec 3, 2012 3:35 PM

Hi Naveen
Ok...
in oracle apps i went to application developer/attachments/ document entity's
the below was already defined
Table Name = RA_CM_REQUESTS
Entity ID = RA_CM_REQUESTS
Entity Name =RA_CM_REQUESTS
Prompt = RA_CM_REQUESTS
Application = Receivables
Below is the structure of my page
- Header RN (R2iAttRN)
------attachmentTable Item(R2iARAMEAttaments) the only thing set on this item is the view instance name (R2iARAMERequestsVO1)
------------entityMap1(nothing set)
--------------------PrimaryKeys
------------------------primaryKey1(the only thing set here is View Attribue) which is RequestId
thats the page then i have programatically added the following in the process Request
OAApplicationModule am = pageContext.getApplicationModule(webBean);
Serializable[] parameters = {"2572" };
am.invokeMethod("initRequestVO", parameters);
OAAttachmentTableBean attTable =
(OAAttachmentTableBean)webBean.findChildRecursive("R2iARAMEAttaments");
System.out.println();
System.out.println( attTable.getEntityId());
attTable.setEntityId("RA_CM_REQUESTS");
attTable.setDefaultMiscCategoryEnabled(true);
System.out.println( attTable.getEntityId());
System.out.println();
Does that help

AP Invoices/Credit Memo Workflow process using Optura

Hi,
We have a VIM tool Optura that we have implemented for our Workflow approval process where in the invoices/credit memos get parked, then go through a workflow approval process and finally get posted. These invoices/credit memos at the time when they are parked have attachments in them. The issue is that the when the credit memos get posted we loose the attachments that were present in them but it works just fine when we post invoices. Any idea as to what could be happening?
Any help will be approeciated.
Thanks,
ALAM.

Can you please explain where the attachment is getting disappeared?
Is it in the attachment link of the Tcode of Credit memo or inside Workitem.
If it is workitem then attachment is not properly binded from Workflow container to Task container.
If it a Tcode you have to write ABAP Code to populate in the GOS of the Tcode.
Thanks
Arghadip

Credit Clarification workflow Contract Accounts Receivable and Payable

Dear Experts,
I am having the requirement of workflow in credit clarification process. I am not able to activate the workflow for this process.
Could anyone suggest me how to activate the workflow in credit clarification.
Thanks
Aswin

Hi ,
The event 4255 is specifically provided for authorization in credit calrification .
Here you would have to define your custom flow of document , check the same with your Abaper regarding creation of a workflow for the same and using this event you would be able to trigger the same .
Regards ,
Dewang T

Credit Management Workflow

hi
Some one know if the Workflow in FSCM (credit management and Dispute management is an automatic or manual Workflow and if it is part of the SAP R/3 standar version?
I think the workflow in Dispute management is a manual WF but how about Workflow in Credit management? some one know?
How work the Workflow into this Financial Supply Chain Management FSCM ?
regards
German

Hi
have a look the belwo link.
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/SDBFCM/SDBFCM.pdf
nagesh

Note of credit (return) with MIRO during use of two currencies (changeover)

Hello:
We have a problem with the MIRO when we do a second partial note of credit with the new currency VEF (the purchase is in VEB)
Now provisionally we work with two currencys: VEB (local currency) and VEF (transaction currency).
When there is realized the first note of partial credit with MIRO in the currency VEF it brings well the amount; but on having realized another note of partial credit of the same material in VEF it does not visualize the amount.
I do not understand this situation, I would like to know if someone passed something similar with the Euro and If someone me can say solve it like.
Thank you for your attention
Yitwa Ana Martinez Pont

Credit memo -Depot sale return

Hello Guru,
I am facing problem in credit return memo regarding excise amount.
Since this is depot scenario after doing J1IJ i am doing invoice where excise value is picking from J1IJ...which is ok.
when i am doing depot return with reference to invoice it is copying right excise value from invoice.....which is ok.
But when i am doing my credit memo for return it is not copying excise value from sales return order.
Copy control is ok i.e. D.
Values of excise in return credit memo is copied from the orginal sales order.
Also i tried with doing first J1IG to capture return excise and then i did vf01, even though i am not getting the excise value which is in sales return order.whie generating the credit memo system is doing the recalculation of pricing.
Regards
amit Varma

HI,
Please follow the below link and check the configuration as per standard SAP:-
http://www.sap-img.com/sap-sd/sap-sd-cin-configuration.htm
Thanks & Regards,
Rahul Verulkar

Workflow error in Oracle Credit management

Hi,
I got the following error in the credit management workflow(ARCMGTAP).
The following details I got from wfstatus.sql file.
Can you please any one help on this.
Enter value for 1: ARCMGTAP
Enter value for 2: 1177582
**** WorkFlow Item
Item Type Item Key Begin Date End Date Activity
ARCMGTAP 1177582 10-SEP-09 08:02:12 AR_CMGT_APPLICATION_PROCESS
**** Activity Statuses
Begin Date Activity Status Result User
10-SEP-09 08:02:12 ROOT/Credit Management Application Process ACTIVE #NULL
10-SEP-09 08:04:25 Credit Management Application Process/Start COMPLETE #NULL
10-SEP-09 08:04:25 Credit Management Application Process/Create COMPLETE
Party Profile
10-SEP-09 08:04:26 Credit Management Application Process/Generat COMPLETE #FORCE
e Credit Classification
15-SEP-09 13:15:37 Credit Management Application Process/Generat ERROR #EXCEPTION
e Credit Classification
**** Errored Activities
Activity Result Error Name
Error Message
Error Stack
Generate Credit Classification #EXCEPTION -29280
ORA-29280: invalid directory path
AR_CMGT_WF_ENGINE.GENERATE_CREDIT_CLASSIFICATION(ARCMGTAP, 1177582, ORA-29280: invalid directory pat
Wf_Engine_Util.Function_Call(ar_cmgt_wf_engine.generate_credit_classification, ARCMGTAP, 1177582, 16
*** Error Process Activity Statuses
Begin Date Activity Status Result User
10-SEP-09 08:04:26 ROOT/Default Error Process ACTIVE #NULL
10-SEP-09 08:04:26 Default Error Process/Start COMPLETE #NULL
10-SEP-09 08:04:26 Default Error Process/Initialize Error COMPLETE COMPLETE
10-SEP-09 08:04:26 Default Error Process/Notify Administrator NOTIFIED SYSADMIN
15-SEP-09 13:15:37 ROOT/Default Error Process ACTIVE #NULL
15-SEP-09 13:15:37 Default Error Process/Start COMPLETE #NULL
15-SEP-09 13:15:37 Default Error Process/Initialize Error COMPLETE COMPLETE
15-SEP-09 13:15:37 Default Error Process/Notify Administrator NOTIFIED SYSADMIN
8 rows selected.
**** Error Process Errored Activities
Thanks in advance.
Regards,
Raghavendra K

Hi,
In the AR_TOP there is no file with this name .
Please let me know is there any other top related to CreditManagement.
I used this command in unix server to find this file.But there is no results.
find . -name ARCMGTAP.wft -exec ls {} \;
Thanks,
Raghav

Credit Memo Release Authorization - Workflow Notification

Hello!
Wish to confirm few configuration gaps in Credit Memo Workflow Notification.
The following two workflow templates are delivered in the standard system for credit memo processing, and both had been activated.
 Identification: WS20000009
Identification code: Credit memos
Long text: Credit memo processing
 Identification: WS20000019
Identification code: CMR_CHECK
Long text: Check credit memo requests
This is the functionality we are trying to achieve...
Each user in the sales department is allowed to release credit memo request up to a value of USD 15,000 (No Workflow Notification Works Fine!)
Credit memo requests with a value of between USD 15,000 and USD 50,000 may only be released by the group leader. (Limit L1, workflow notification should be sent to Group Leader Not working)
Credit memo request that exceeds a value of USD 50,000 may only be released by the sales manager. (Limit L2, workflow notification should be sent to sales manager Not Working either)
Issues:
When the credit memo value is L1 or L2 the workflow notification is sent to every one irrespective of the L1 or L2 value. Tried to create custom role resolution Function and used it in WS20000009 / WS20000019, this doesn'tt seem to work either.
I would appreciate if any one who had previously implemented this scenario to share the experience and advice.
Thanks!
Loga

I hope you defined binding for your role ?
And passed &CustComplaintOrder.NetValue& to role parameter container ?
would be nice if you provide more info on how you defined your role & how you defined binding.

Sales Return and credit memo

Dear All
Little confused, kindly tell me correct method.
Sales return:
1. Sales order>Delivery> Billing> Return Order>Return Delivery-Credit Return
Credit memo
1. Sales order>Delivery>Billing>Credit memo request>credit memo
confusion is that when goods are recieved back due to customer rejection, we issue credit memo, which above step should be followed
Please kindly guide me.
Regards
Sandeep Bhowmick

Dear Sandeep,
> If the step no 1 is correct then in which scenario we will be using credit memo request and credit memo
See i will explain you with all scenario :
1. Scenario 1--> When we are selling some material to the customer and that material is scraped or completely lost in transit or any situation where you can not take it back....... So in this case there is no need of creating Return delivery......... Your Process 2 will go here.
2. Scenario 2: --. You sent some material to customer but due to some quality or defect purpose customer wants to return to you, then you have to create return delivery which will insure that you are taking that material back into your stock for quality checking.
I guess it will help...
Thanks,
Raja

BUS2094 : Workflow Credit Memo : Configuration

Hi All,
I would like to implement workflow for Credit Memo using BOR BUS2094, would like to know mandatory/necessary kind of configuration we need to implement Credit Memo workflow.
Regards,
Vinay

Hello Vinay !
From workflow end, the kind of configuration required to trigger the workflow is to configure the event "CREATED".
If it is not triggerring, configuring respective change document or user-exit or BAdI would help.
Regards,
S.Suresh.

Credit memo (CM) Approval limits set are not being checked in CM creation

Hi,
Customer: ARROW ELECTRONICS INC
SR: 6502816.993
Customer has set the approval limits for credit memo in Receivables
He has set the approval limit as -500 to 0 for a user X.
Created an invoice for 550 $
Gone to Ireceivables and created a dispute for the complete amount (-550$) of the invoice.
Find that the notification is going to the user X even when the amount is not within the approval limits set.
He is able to approve the notification and it is going to the next level approval.
Once that is done the credit memo is getting created.
Checked the packages involved in this.
ARWCMWFB.pls
Find that there is no checking of the approval limits in the package.
Please help me in knowing on whether this is an intended functionality.
Thanks and regards,
Hareesh

Hareesh
Using HR Hierarchy
1. Define three approvers A, B, C for the same reason code and with different approval limits (as this is credit memo the guy with highest negative amount has is the final approver).
2. A reports to B and B reports to C
3. A is approval limit is from -100 to -500, B can approve from -500 to -1000 and C can approve from -1000 to -1500 (all of them have same reason code and currency code).
4. Make sure all of them are employees.
5. Make sure you **DO NOT** check the flag Primary Approver for any of these approval limits in the approval limits screen.
6. In the employees -- Assignments For A, enter supervisor as B, and For B enter Supervisor as C.
7.No enter an invoice for 1200 and complete it.
8. Request for credit from iReceivables for the same invoice for -1200.
9. Now you can see that the notification will go to B and C for approval.
Using Approval Limits hierarchy:
If you do not want to use the employee setup, they can always, use the primary check box. With the same example as above, check the primary check box for A, B and C.
When you request for credit, first A gets, next B gets it and then C gets it.
If you check for only C which is the final approver, workflow will send only one notification and once C approves it will forward.
Ofcourse, before any of these guys are approving, collector assigned to the customer has to approve.
And after all these approvals one more Role (called Receivable Role which can be anybody according to the WF definition) has to approve before the credit is generated).
Now, I am not sure what the customer wants. Do they want multiple approvals or single approval? If they want multiple they have to use the first approach. If not they can use the second approach.
I did a test case again and these comments are the results of the test. I did this on 11.5.9.
Let me know if you have any questions. Also please refer to the metalink note 284804.1How Does Credit Memo Workflow Notify Multiple Approvers?.
Thanks
Nagamohan

Credit returns workflow

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