CRM 7.0 and Blackberry

Hi
We are looking to upgrade to CRM 7.0. Our users want to take advantage of their blackberys. Can we deploy this out the box with CRM 7.0 or do we need to develope it ourselves or buy if from a 3rd party ?
Does anyone have any experience of deploying to blackberrys ?
Regards
mm

Hi Melita,
out of the box CRM on blackberry is not part of standard SAP CRM 7.0
There are some thirdparty providers which offer for example BP-search or Opportunity-search on blackberry.
Also Workflow approvment i saw as blackberry application.
But not in SAP standard.
Additional work / money is required.
Kind regards
Manfred

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Mapping Z-fields of BP in CRM to ECC and vice versa

Hi Gurus,
Z-fields for BP were created in CRM using EEWB and AET tool. These z-fields need to be transferred from CRM to ECC, standard fields like KNB1-ALTKN, KNKK-REVDB,KNKA-KLIME... etc.
Now, that these z-fields are added in the BDoc. I believe no enhancement is required on CRM.
Please guide me on how to map these z-fields from CRM to standard feilds of ECC.
Thanks & Regards
Praveen
Edited by: Praveen on Apr 19, 2010 10:19 AM

Hi,
Thats right! C03 best practices would be certainly helpful to you.
Few important steps for BP repllication from CRM to ECC would be
In CRM , First define your Logical destination in BD54 .
1) SU01 Transaction to create users : create user in CRM & R/3
2) Transaction code SM59 : Create RFC DESTINATION .. here u use the users created for reaching into R/3 from CRM
3) transaction code: SMOEAC: ADMINISTRATION CONSOLE:-
here define Publication, subscription and site ( OLTP) , and define replication objects ( like BUPA_MAIN, BUPA_REL)
4) define Queue: SMQR and SMQS - inbound and outbound queue /
Que registration .
5) check entry in R/3 side tables:- Make the proper entry into R/3 side tables in SM30
a)CRMRFCPAR
b)CRMPAROLTP
c)CRMSUBTAB
d) CRMCONSUM
These are important steps for Middleware settings between CRM & R/3
In addition to this , you need to correctly define your
1) in CRM ,BP GROUPINGS with Internal Number range
2) in R/3 define "Account Group" with "External Number Range" for BUSINESS PARTNER
3) In R/3 , Mapping of CRM CLASSIFICATION with R/3 account group...e.g. Classification B for customer with ACCOUNT group of R/3
You need to also map in CRM correctly the partner functions and R/3 Partner functions.
regards,
PD
Reward points if it helps...

Facebook and Blackberry APP World problems

I recently updated BBM and after that Facebook and Blackberry APPs not working. Have upgraded the system software, but still no luck.
Have tried to go to www.blackberry.com/ to download the new version of Blackberry app world, not luck, getting error "A communication failure has occurred. The server may be busy, please try again later. If the problem persists contact your service provider."
when trying to access Blackberry app world, giving error "A Blackberry Identity update is needed. " and when I click yes, I am getting this "Blackberry Identity installation failed. Please try again later.(80003)
Is there anybody that can help me, please!!!

Hello !
Try connecting to App world after connecting your device to WiFi.
Or else,
There is an alternative for your problem to resolve.
What you do is connect your BlackBerry Smartphone with USB cable to Internet enabled desktop/laptop.
Go to the link mentioned below:
http://appworld.blackberry.com/webstore/
On top right of the page there is a option "Sign In".
Login with your BlackBerry ID and password.
From here you can download all as you do it for Appworld.
Hope this resolves your Problem!
If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest there time on this Message anymore.
Thanks.

Must-know BlackBerry Z10 and BlackBerry 10 tips and tricks

Check out the following must-know BlackBerry Z10 and BlackBerry 10 tips and tricks to get the most out of your new BlackBerry 10 smartphone.
1) BlackBerry 10's Built-In Screen Shot Feature
Capturing a screen shot on a BlackBerry 10 device is simple. Just hold both the volume up and volume down keys simultaneously for a couple of seconds until you hear a shutter sound. Screen shots are saved to your BlackBerry 10 camera gallery.
2) Volume Up/Down Keys as Media Controls
You can use your BlackBerry 10 device's volume up and volume down keys to skip through songs in your music librery. To enable this feature, open your BlackBerry 10 Settings by dragging down from the top of your display while on your Active Frames screen or a home screen panel. Choose Settings from the dropdown menu and click System Volume. On the following page, slide the Music Shortcuts button to the On position.
3) Volume Up/Down Keys and the BlackBerry 10 Camera
You simply tap your BlackBerry Z10's display with the camera or video camera open to snap an image or start recording a video clip. But it's sometimes easier to use the volume keys. Just tap the volume up or volume down keys with the camera open to snap and image. And you can also use these keys to start and stop video capture when your camera's video mode is enabled.
4) Instantly Launch Voice Control
The BlackBerry Z10 can initiate lots of different actions based on voice commands thanks to its Voice Control app. And you can instantly launch Voice Control by holding your device's mute key for a couple of seconds.
5) Launch BlackBerry Camera from Lock Screen
BlackBerry 10 lets you quickly launch your camera application from its lock screen, a feature that can be valuable when you want to take spur-of-the-moment shots. A camera icon appears in the bottom-right corner of the locked display screen, and you can hold it for a couple of seconds to launch the camera app.
6) Advanced BlackBerry Hub Inbox Controls
The BlackBerry Hub is the central inbox for all of you various BlackBerry 10 application notifications and messages. You can access basic Hub controls by clicking the Menu key at the bottom right of your Hub screen. (The Menu key looks like three dots stacked on top of each other.) But you can also access some advanced BlackBerry Hub controls from the date bars that appear in the inbox stream at the start of each new day.
Just hold a finger on a date bar to bring up controls that let you skip to the start of the past day, the start of the next day, jump to the top of the BlackBerry Hub, jump to the bottom of your BlackBerry Hub or mark all prior messages as read.
7) Speedy BlackBerry 10 Navigation
The BlackBerry 10 OS can be broken down into three main components: The BlackBerry Hub; the Active Frames screen; and your application panels. You can do navigation through these components using a basic set of swipes and gestures. But you can also use the tiny slider tray that appears at the bottom of the Active Frames screen and all of your home panels. Just tap a specific panel in the slide to navigate directly to that panel without scrolling. Touch the Active Frames square, which is composed of four smaller squares, to jump directly to your active apps page. Or tap the Hub button, which looks like three horizontal lines on top of each other, to navigate right to the Hub.
8) See Your Battery Life Status as a Percentage
The BlackBerry 10 OS does not currently allow you to set your battery-status indicator to show a specific percentage, only a battery icon. But you can check your device's hardware settings for a more specific battery status. Just open your device's Settings by sliding down from the top of your Active Frames or application-panel screen and choose Settings from the dropdown menu. Then click About. On the following screen, change the Category menu from General to Hardware. You'll see a battery percentage listed in the Hardware information.
9) BlackBerry 10 Boot Status as a Percentage
Whenever you restart or power up your BlackBerry 10 devices, a BlackBerry logo appears with a status bar that encircles it. The status bar shows you start-up progress, but you can also view that progress as a percentage number. Just hold your finger anywhere on the BlackBerry logo and a progress percentage appears.
10) BlackBerry Z10 Keyboard Tips, Tricks and Shortcuts
You can type special characters using the BlackBerry 10 virtual keyboard by holding your finger on top of a letter with associated special characters (e, a, i, o, u, y, etc.), and then sliding your finger over to the character of your choice.
Quickly sliding your finger downward from the top of your keyboard to its bottom cycles through the number and character screens so you don't have to tap the number/character screens button, which can slow down typing.
And you can delete an entire word instead of just individual letters by swiping leftward from the backspace key toward the center of your keyboard.
Click Her to know more

This could of been posted by JSanders already in his thread!
Want to contract me? You can follow me on Twitter @RobGambino
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

SAP CRM 7.0 and Enterprise Portal

Dear SAP Gurus ,
I have question about the New CRM WEB UI and integration to SAP Enterprise Portal .
We have been using the SAP Enterprise portal for accesing the SAP CRM functionalities before (eg create Opporutnites and Sales Order ). But with the New SAP version(7.0 and 2007 ) its possible to have its own portal.
Now the question is it possible to integrate the NEW SAP WEB UI into the existing portal ? Eg: If we want to have link in Enterprise portal with the Sales Order create functionalyt direlty without going into the stand alone CRM WEB UI . Would it be possible to directly call the Sales order service WEB UI in enterprise portal . Right now what we see is that the NEW CRM WEB UI is stand alone and for these type of fuctionalites the user need to login to the NEW web ui and then go to the create sales order screen .
Is it possible to directly embed the new UI components in the existing SAP enterprise portal ?
Many Thank for your kind advise !
Best Regards,
Ankur

Ankur,
Once you have correctly integrated to Portal following the SAP Note, you will no longer see the CRM Navigation. They will be Portal Navigation. If you have read and understood the note, it will be clear. On an overview, let me explain the steps involved.
1. You create a CRM role (based on some job role) say "Sales Rep" and have configured the CRM Web UI for all the navigation and applications. Like Account maintenance, Opportunities, Sales order create etc. etc.
2. Following the note and running a CRM transaction, you will now "Export" this CRM role to an external file. This file is very similar to a "business package". All the portal roles, pages, iVeiws etc. get created.
3. You will now "Import" this into your portal. Again follow the notes to know the loaction.
4. In the portal, you will assign this "portal role" to your users.
When these users log on to portal, they will see Portal Navigation (not the CRM navigation). So, the main point lies in defining the CRM role and get it working.
Hope you get the point....
Easwar Ram
http://www.parxlns.com

SAP CRM 7.0 and BW 3.5 - BI_CONT 353?

Hello all!!
We have CRM 7.0 and BW 3.5 with BI_CONT 353 SP 10. Users need to analyze their CRM transactions but we cannot upgrade BW for now. The CRM 7.0 Master guide says install BI_CONT 7.04. Is there a documentation in order to identify the gaps between BI_CONT 353 and BI_CONT 7.04? Can I activate the business content and use the data flow with this limitations?
Thanks for your replies.

Hi,
Take a look at the docs below.
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/86c1f495-0b01-0010-78af-b58118637856
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/910aa7a7-0b01-0010-97a5-f28be23697d3
Regards,
®

CRM 5.0 and IPC Configuration

Hi All,
we are using CRM 5.0 and want to configure IPC for Internet sales. Can someone give me the IPC configuration guide for CRM 5.0 (as IPC is integrated in it). We are using CRM as standalone without R/3.
Thanks & Regards,
Vikas
[email protected]

Vikas and Nirmal,
As IPC is already there with CRM 5.0, you just need to start it...
See OSS note 854170 for details about starting and some configuration information on IPC...
Thanks,
Manoj

Rebate Agreement Replication CRM to R3 and vice-versa

Hi All,
We have a requirement of creating Rebate Agreement and maintaining the conditions in the same.
When we create an order (in R3 or CRM) the values has to be populated from the rebate agreement.
Scenario A:
The setup of rebate is completed in R3, we have downloaded the conditions from R3 to CRM and when we are creating the order in CRM the rebates are not getting recognized. Upon analysis we found that we have to download the rebate agreements too and the respective object is REBATE_DNL_AGR.
(Rebates are working fine for Pricing in R3.)
Scenario B:
We have tried an workaround of creating rebate agreements in CRM and uploading them to R3, object used is REBATE_AGRMNTS but no success.
(In this case rebates are working fine for Pricing in CRM.)
We are facing issues in replicating the Rebate agreements from CRM to R3 and vice versa.
When we do the initial load R3AS of below objects, they are not progressing and not appearing in queues too. Status is always running
CRM to R3 for rebate agreement – REBATE_AGRMNTS
R3 to CRM for rebate agreement - REBATE_DNL_AGR
If you have any inputs, pls share. Thanks
Regards,
MK

Hi Kalyan,
Did you achieve scenario B ?. You also mentioned that for scenario B , it works fine with pricing in CRM. Was the billing happening in CRM or ECC in that case ?.
Did the scenario A worked ?.

Problems in Sales Document Exchange between CRM 7.0 and ECC 6.0

Hello,
we updated our CRM system to CRM 7.0 and the ERP to ECC 6.0 .
Now I am trying to fix the dataexchange again. However salesdocuments from the ERP are stopped in the inbound queue of the CRM system.
The error from the SMW01 is :
At least one entry could not be found in object buffer
Message no. CRM_ORDER_MISC106
I think that there is some configuration missing in the CRM or the ERP system. However I did not know where.
Does someone knows the error or is able to give me a hint?
I maintained the table CRMPAROLTP in ERP:
CRM_MAX_QUEUE_NUMBER_INITIAL     MATERIAL                              CRM     5
CRM_MAX_QUEUE_NUMBER_INITIAL     SALESDOCUMENT                              CRM     2
CRM_NO_BEFORE_IMAGES     SALESDOCUMENT     CRM
CRM_RELEASE                                                                                  701
CRM_SCENARIO     INT_CHANGE_ORDER     YJB4                    A
CRM_SCENARIO     INT_CHANGE_ORDER     YJC4                    A
CRM_SCENARIO     INT_CHANGE_ORDER     YXIA                    A
CRM_SCENARIO     INT_CHANGE_ORDER     YXIG                    A
and the table SMOFPARSFA in CRM:
R3A_COMMON     CRM_AUTO_DELTA_EVENT_ACTIVATION                                                                        X
R3A_COMMON     CRM_DEFAULT_DESTINATION     CRM_R3MATERIAL_AVAIL                                               K90CLNT001
R3A_COMMON     CRM_R3OLTP_ACTIVE                                                                        X
R3A_COMMON     MAX_PARALLEL_PROCESSES                                                                        5
R3A_COMMON     WAIT FOR UPDATE     RESPONSE_DLV                                               X
R3A_COMMON     WAIT FOR UPDATE     SALESCONTRACT                                               X
R3A_COMMON     WAIT_FOR_UPDATE     SALESDOCUMENT                                               X
R3A_SALES     BEHAVE_WHEN_ERROR                                                                        R
R3A_SALES     INT_CHANGE_ORDER     YJB4                                               A
R3A_SALES     INT_CHANGE_ORDER     YJC4                                               A
R3A_SALES     INT_CHANGE_ORDER     YXIA                                               A
R3A_SALES     INT_CHANGE_ORDER     YXIG                                               A
R3A_SALES     INT_NUMBER_ASSIGNMENT
R3A_SALES     PRICINGTYPE                                                                        G
Best regards,
Nils Kloth

Can you bump up the trace level (to detailed) via SMWT transaction and then re-submit this bdoc ? check if you get additional details about the error.

Services in CRM 4.0 and CRM 5.0

hi
what are the adv and dis-advantages of implementing CRM 4.0 / CRM 5.0
what are the services available in CRM 4.0 and what are the services offered in CRM 5.0
I checked the release notes but doesn't pin point the actual comparison. the release notes just shows the features.....
appreciate, if anyone can share presentations or pdfs.
thanks. krishnan

Hi Krishnan,
To know the difference between CRM 4.0 and 5.0 you should check the release notes on CRM5.0 available on https://websmp204.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000429833&_SCENARIO=01100035870000000202&
There are several functional improvements, new functionalities and better integration points with SAP R/3 - SAP ECC ,
easier usage of IC Webclient, new things within Marketing and campaign management.
Also CRM 5.0 has added many new features like:
- Visit planning
- Warrenty Claims
- Enhanced and easy configurable/ customizable IC Webclient
- Concept of Marketing Organisation
Between CRM 5.0 and CRM 5.1 main change is in architecture. CRM 5.1 is UI based, you have view,component concepts.
(see SAP Service Marketplace quick link crm-inst → mySAP CRM → SAP CRM 2006s → SAP CRM 5.1 Cross Component → Master Guide SAP CRM 2006s).
Currently CRM 5.2 has also been released.CRM 5.0 have a Mainstream-Maintainence till 31.03.2011.
Thanks,
Atin
Reward points if it helps.

I need to make an ebook library on iphone, ipad, android and blackberry

Dear;
I need to make an ebook library on iphone, ipad, android and blackberry
I have the books made on indesign but they are in Arabic and when I exported to epub, the Arabic is not displayed correctly on Adobe Digital Editions software
Can you help in that?
Am I right to choose epub or do you prefer other extentions as folio builder for example?
Thanks in advance

Try the developer's forum:
https://discussions.apple.com/community/developer_forums

Portal Content - Business Packages for CRM 7.0 and IC Webclient

Hi all

We are looking at CRM 7.0 and SAP Netweaver Portal 7.0 integration. 
I've noticed that the Business Package (BP) for CRM 7.0 contains very limited business roles for: 
Channel ManagerChannel Manager 
Partner Manager 
Channel Manager (Telecommunications) 
Partner Manager (Telecommunications) 
Customer 
Digital Asset Management 
Incentives and Commissions 
only.

In the past, there the BP for CRM 5.0 contains a lot more roles including customer service representatives and managers. Given that the standard business role export (from CRM 7.0) and import (EP 7.0) does not work for IC Web client business roles, is there a standard way for functionality delivered in IC Webclient like Customer Service to be integrated into EP 7.0?

Otherwise, if we were to configure each BSP page individually for IC Webclient, will there be functions that do not work? eg: alerts, manager realtime view of CSR activities, call tracking, telephony integration etc..

Thanks!

There are two approaches (that I'm aware of):
- install external authentication (such as an LDAP which can be populated from the R/3 backends)
- install an additional Java instance
I would go for both of them because
- it will make things easier if you implement other functionality that is in the portal (non-ESS)
- it will avoid patching one portal and to keep the SPs of both backend systems in sync with the portal
Markus

CRM Middleware Documentation and Training

Apologies as this is not a technical/functional question as such but I have been looking for SAP CRM Middleware documentation and/or training courses on the subject.
Particularly in relation to integration with Microsoft Exchange Server
So far I have found documentation on help.sap.com but little else. Nothing on integration with MS Exchange.
Firstly, does anyone know of any other good sources where this type of information can be found?
Secondly regarding training, the only course I have found has been the CRM Basics 5 day course that covers Middleware, but I don't know how in depth or even if it covers integration with Exchange.
Is anyone aware of any good CRM Middleware courses, preferably in the UK?
I would be grateful for any kind of help?
Many Thanks
David

Hi,
Check out
http://help.sap.com/saphelp_crm50/helpdata/en/2b/0bc5de1814b34b8f453fa5b07b8739/frameset.htm
Middleware courses are available:
CRM500(overview) & CR550(enhancements) & some mobile integration courses, but none of them realy cover groupware integration.
It's a pretty new functionality...
Michael.

CRM Target Groups and Product Segments - BW and BPS settings

Hi gurus,
I have some questions regarding the CRM Target Groups and Product Segments as it relates to BW and BPS planning layouts.
1. When a target group is created in CRM, is it supposed to also be create master data entry for the object 0TGGRP_ID in BW? If it is, what kind of settings need to be made to ensure that? When we create target groups in our CRM instance, we donu2019t see the master data being updated for the 0TGGRP_ID info object.
2. Where exactly (in BW) is the relationship between the target group and the underlying customer/business partners stored/updated? We have a requirement to use target groups for defining the trade promotions and still being able to explode and plan on (individual) customers in the embedded BPS Planning layout. I believe that we need to have target group and associated customer assignments stored somewhere (?) in BW and use BPS characteristic relationships to populate all the possible combinations for a target group ID being passed from CRM. Am I correct in my assumptions? Any ideas if SAP has already delivered something similar in the BPS business content for TPM?
3. We are planning to use product segments to define the trade promotions as well. I believe BW info object is 0CP_SEGMENT. Similar to what I mentioned in Question 1, I donu2019t see any master data being updated for 0CP_SEGMENT. Am I looking at a wrong BW object or missing some key settings?
4. Where is the relationship between a Product Segment and the associated products stored/updated in BW? How do I create a trade promotion using a product segment and make the BPS planning layout populate individual products in the lead column?
Thank you for your help

Hi Anna,
After reading your post, what i understand is that there is no existing relationship present in CRM system between the Org BP and the contact person BP.
As per my Knowledge in order to create a Target group with Contact Persons you should have an active relationship persent in the CRM system bewteen the BP and the Contact person.Now as your sceanrio suggests that the Contact person's are present in the BW system but not in CRM, i would assume that the relationship also exsits in the BW . So if it does then your BW team should be able to help you in creating the necessary infocube with there analytical tools and you can then use there cube as the datasource and create the necessary Target Group with Contact persons.
Comming to the second part of your question, your guess is absolutely right but to give you more detailed infomation , the BP ID is converted in a unique GUID and this is passed into the program to retrive the necessary information from the BP after the campaign is executed.
Hope this helps!!
Regards,
Naveen

Does CRM supports firefox and other browsers apart from IE

Hi,
can you pls share if CRM supports firefox and other browsers apart from IE. are their any specific settings to enable other browsers?
any documentation would be helpful.
thanks
RH

RH,
From The PAM choose the link SAP Application Components->SAP CRM.
Then pick your release of CRM. Then in the release detail information, choose the web browser and/or web browser platform tabs.
I.e. I did this for CRM 4.0 and found that basically only IE was supported for IC webclient.
Take care,
Stephen

CRM 7.0 and Blackberry

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