CRM Business Content

Hi,
Anyone who has implemented CRM analytics? We have loaded activities, complaints and sales order from CRM to BW. When we validated the data in both systems it showed not they are not equal. Some data doesn't exist in BW while data doesnt exist in CRM. We need your help?
Thanks,
Fats

Hi what's your CRM version ? we encountered the same and have to apply some oss notes. Would you please specify in more detail which datasource(s) you are using ?
We found like 0CRM_QUOTA_ORDER_I, some items deleted in CRM but not reflected to BW. Activities data using 0CRM_SALES_ACT_1 not extracted.

Similar Messages

Documentation for CRM Business Contents - URGENT

Hi
I urgently need documentation that explains the CRM Business Contents in BW.
I require this in order to make a presentation to gather user requirements
Please let me know if you can help

Maybe this will be usefull to you: <a href="http://help.sap.com/saphelp_nw04s/helpdata/en/a0/e98d3b24e50656e10000000a114084/frameset.htm">http://help.sap.com/saphelp_nw04s/helpdata/en/a0/e98d3b24e50656e10000000a114084/frameset.htm</a>
BR

Need info on CRM Business Content extraction

I'm working on extraction of Standad CRM Objects for reporting Telecom KPI's etc...plz help me with the best way forward.

Hi Nishant the link below summarizes your concer..
http://help.sap.com/bp_biv335/BI_EN/index.htm
Further look if the Business COntent are standard SAP business contents, then simply form an RFC connection between the BW(R/3) Server and CRM server.
Transport the objects to CRM Bus Content repository and then activate them for use as required for Object modelling.
You can form Telecom KPI based standard reports like Churn,Profitability etc from such objects..
Further refer to following links..
CRM business content
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/a0ec3252-f21c-2a10-3c8d-b9ef05f839ef
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/a0ec3252-f21c-2a10-3c8d-b9ef05f839ef
BW- CRM

BW-CRM - Business Content Data Source for Service Ticket

We are setting up BW for CRM. We want to analyze data related to Service Ticket. I am trying to find Business Content Data Sources for Service Ticket. I could not find any thing under Interaction Center Delivered analytics. I appreciate if any of you BW Experts can guide me in the right direction. Thanks for your help in advance. I am using RSA6 to look into delivered Data Sources

Hi Nilesh,
Thanks for the update.
I can enhance 0HRPOSITION_ATTR to include Number of hours per month & Number of Hours per Week (WKAVG & MOVAG).
My last question is which object (Employee,Position,Job) do i need to enhance
for PA0007: WOSTD( Hours per week) - It will be used to calculate STAFF FTE
Thanks for the help

Add nen Fields in CRM Business Content Master Data 0CRM_MKTELM5_ATTR

Hi,
I am BW consultant, and I am working for the first time with BW-CRM integration.
I want to modify a datasource for attributtes in CRM. I know that I have to modify the extructure with RSA6 and create an APPEND estructure, but How can I fill that new fields? With CMOD transaction? with a BADI? Do you have any how to document?
Regards
Rodrigo Perez

Hello Rodrigo,
I'm facing the same problem. Did you find a solution? Please let me know.
Thanks in advance,
Alex

Find the std Business content for these objects in CRM..

Hi,
Can you please help me in finding
To identify the standerd BW extractors in the Business Content.
From the CRM
Business Content for the following objects
Product ( New products in CRM and not in R/3)
Sales Orders à
à Line items.
Quotations            CRM only
Billing Documents            CRM
Credit Notes
Customers - àNot fully registered " prospects will be in CRM only.
Customers will be transported to R/3
IBASE            àMaster Data Item
àContent?
Activities            CRM
Please help me how can I find the std Business content for these objects in CRM..

CRM Business content objects:
0CRM_LEAD_H - Lead Header (Transactional Data)
0CRM_LEAD_I - Lead Item (Transactional Data)
0CRM_MIG - Mail GUID
Characteristics
InfoObject     Description
0CRM_LEAGUI     Lead GUID
0STAONESYS0     CRM status life cycle (One Order)
0STAONESYS4     CRM status opportunity/lead (One Order)
0CRM_RCA     Catalog
0CRM_RG     Code group
0CRM_RCO     Code
0CRM_PROSPE     Prospect
0BP_CONTPER     CRM contact partner
0BP_RESPPER     CRM owner
0CRM_SALESP     CRM sales partner
0CRM_OBJTYP     Business transaction object type
0CRM_ITOBTP     CRM item transaction type (object type)
0CRM_MKTELM     CRM marketing element
0CRMPLEAGUI     CRM preceding lead GUID
0CRM_LEADCR     Creation date of the lead
0CRM_OPPGUI     GUID of a preceding opportunity
0CRM_OPPCRD     Creation date of the opportunity
0CRM_PREOTP     Object type of the preceding document
0DIVISION     Division
0DISTR_CHAN     Distribution channel
0CRM_SRVORG     CRM service organization
0CRM_SALOFF     Sales office
0CRM_SALORG     Sales organization
0CRM_SALGRP     Sales group
0CRMSA_OG_R     Responsible organizational unit (sales)
0CRMSE_OG_R     Responsible organizational unit (service)
0CRM_PRHIER     Product category ID
0CRM_PROD     CRM product
0CRM_ORDPRD     Product name entered
0MATERIAL     Material (allocation to R/3)
Time Characteristics
InfoObject     Description
0CALDAY     Calendar day
0CALMONTH     Calendar year/month
0CALQUARTER     Calendar year/quarter
0CALYEAR     Calendar year
0FISCPER     Fiscal year/period
0FISCYEAR     Fiscal year
0FISCVARNT     Fiscal year variant
Key Figures
InfoObject     Description
0CRM_NUMDOC     Number of order headers
0CRM_NUMOFI     Number of order items
0CRM_LDOQV     CRM: Expected order quantity in VME
0CRM_LDOQB     CRM: Expected order quantity in BME
0CRM_DURLEA     Duration of the lead
0CRM_EXDULD     Expected duration of the lead
0CRM_NUMACT     Number of activities per lead
0CRM_NUMCHL     Number of changes in the qualification level per lead
0CRM_LEAWON     Won leads
Units
InfoObject     Description
0SALES_UNIT     Sales unit
0BASE_UOM     Base unit of measure
InfoCube 0CSAL_C01 - CRM Activities.
ODS Object 0SAL_DS01 (ODS for Activities)
Query (technical name)     Query (description)
0CSAL_C01_Q0006                    Success/Failure Analysis
0CSAL_C01_Q0016                    Activity History
0CSAL_C01_Q0002                     Intensity of Customer Care (Owner) 12M
InfoCube Opportunities - 0CRM_C04 (SAP BW Business Content)
InfoSources
CRM Opportunities: Header Data - 0CRM_OPPT_H
CRM Opportunities: Item Data - 0CRM_OPPT_I
Query (technical name)     Query (description)
0CRM_C04_Q0100                 Channel Management Sales Forecast
0CRM_C04_Q001               Win/Loss Analysis for Opportunities
0CRM_C04_Q002               Sales Volume Forecast
0CRM_C04_Q003                 Pipeline Analysis per Phase
Hope it will helps you a lot..........

Business Content for Bill Up transaction in CRM system

To all Experts,
I'm currently working on a project that requires Bill Up transactional data ( Source Table: CMSD_BU ) to flow from CRM to BW system. I'm looking for Business Content that can fulfill this requirement. However, till to date, I couldn't find any information of such Business Content. I'm not sure if such BC exist. Can anyone help if you have experience implement this data flow?
When searching for the DataSource / Extractor, I found BW Extract Structure CMST_BU_BW and CMST_BU_BW_C in the CRM system. But couldn't find any DataSource for both extract structure. Not sure if we need to install any support pack in order make the BC available in the system. Please help if you have any idea.
Thanks in advance.
Regards,
Hui Pin

Hi Shalini,
The document is replicated from ECC to CRM without any errors.
For this document I just want to create follow up transaction in CRM.(I dont want to change the document in CRM)
The follow up transaction is in display mode. this is my problem.
Hi Rekha:
I have done following setting in CRM to create follow up transaction in CRM for the document which is replicated from ECC to CRM.
1)     Defined the Copying Control for Transaction type
2)     Defined Copying Control for Item categories
3)     Defined Item category determination when copying
Thanks in advance,
Regards,
-Rahul.

Activation of Business Content Datasources in CRM Source system

Hi,
      My Requirement is to activate all Datasources in CRM Develoment server.I have select the entire node in RSA5 and click "Activate Datasources".But for each Datasources system is askin for develoment request.Is there any procedure to activate all Datasources with single Development Request.
Regards
Vishal

This section describes the general settings necessary for BW Integration in CRM.
If CRM is not involved in your scenario skip this section.
Transferring Application Component Hierarchy (CRM)
Procedure
This step has to be carried out in the CRM system.
IMG Menu     Integration with Other mySAP Components  Data Transfer to the SAP Business Information Warehouse  Business Content DataSources  Transfer Application Component Hierarchy
Transaction code     RSA9
Confirm the security check: Do you want the content application Transfer Component Hierarchy? with YES.
If a dialog box appears requesting the user to enter a development class, enter a development class in the customers namespace and choose Save or choose Local object.
If no error message is sent the application component hierarchy has been transferred successfully.
Cross Connectivity:
It describes all settings that are necessary to connect the components of the SAP.system landscape with each other. The settings for each combination of two components to be connected are described in a separate structure node. The separate section headings make it possible to identify the activities required to connect certain components with each other. The section headings for components that are not part of the installation can be skipped
Connecting SAP BI with SAP ERP, SAP CRM
Procedure
To carry out the activity, choose one of the following navigation options in the SAP BI system:
Transaction Code     RSA1
SAP BI Menu     Modeling  Data Warehousing Workbench: Modeling
1.     Choose Modeling.
2.     Choose Source Systems.
3.     Select SAP in the window on the right.
4.     Choose the Context menu (right mouse click).
5.     Choose Create.
6.     Make the following entries:
Field     Entry
Target computer (server)                            Server of the SAP ERP, SAP CRM or SAP SRM system
System ID     System ID of the SAP ERP, SAP CRM or SAP SRM system
System number     System number of the SAP ERP, SAP CRM or SAP SRM system
Background user in source system     RFCUSER
Password for source system     welcome
Background user in BI     RFCUSER (can not be changed in this activity)
Password for BI user     welcome
9.     On the dialog box Please log on as an administrator in the following screen choose Continue.
10.     Log on to the Source System with your administrator user. Choose the correct client.
11.     On the dialog box New Source System Connection choose Continue.
12.     On the Replicate Metadata dialog box, choose Only Activate.
The building block CRM Lead Analysis describes the all the required activities to analyze the Marketing Lead Analysis data from SAP CRM in SAP Business Information Warehouse.
The analysis is carried out with the following queries of the InfoCube 0MKTG_C01 CRM - Lead Management (SAP BW Business Content).
The Lead Management InfoCube contains all the characteristics and data used for the administration of leads. This InfoCube enables you to execute the following standard queries available in SAP BW:
1.     Channel Analysis: This query is used to determine the best channels by which business partners are contacted in the context of a marketing campaign. Following each marketing campaign, the lead manager can compare the success of a given channel to those of others.
2.     Efficiency Reporting: This query is used to analyze the efficiency with which leads are qualified. By navigating to the sales organizations and the responsible employees for the leads, it is possible to assess how efficiently lead teams are working and to identify areas for improvement.
3.     Historical Evaluation: Use to help analyze and compare leads over different intervals (comparison of different quarters or years for example) to see if general characteristics in the processing of leads can be identified for these periods.
4.     Lost Leads: Provides an overview of the number of lost leads in a particular period and the reasons (implemented as a navigation characteristic) for the loss of the leads. This query is used to analyze the main reasons why leads might be lost, with a view to developing new strategies for overcoming these weaknesses.
5.     Channel Mgmt.: Top-n Lost Leads (Current Year): In a Channel Manager Portal, this query provides an analysis of the leads lost by a Channel Manager over the past 12 months. Channel Managers can also view the leads lost by their Channel Partners. In a Partner Portal, this query shows the top-n unsuccessful leads distributed by a Channel Manager to a Channel Partner. Partner Manager can see the lost leads of the Partner Employees over the year. Partner Employee can view his lost leads over the year.........
Before starting activities in this building block, you need to perform or check the following steps:
1.     From the BW Connectivity building block the following activities have to be completed:
a.     Local Settings è SAP CRM: all activities have to be completed.
b.     Local Settings è SAP BW: all activities have to be completed.
c.     Cross Connectivity è Connecting SAP BW with SAP R/3, SAP CRM, SAP SRM: Connect your CRM System.
2.     From the General Settings for BW Integration building block the following activities have to be completed:
a.     In section General Settings in CRM all activities have to be completed.
b.     In section General Settings in SAP BW all activities have to be completed.
Hope it will helps you........

Standard Business Content & Data Targets for Case Management & CRM Survey

Dear Friends,
We are implementing CRM2007 with BW3.5 for reports for CRM Analytics. We require to Identify the Standard Data Targets & Standard Business Content (Reports) available for the following:
1. Case Management
2. CRM Survey (We have already been able to identify Data targets in BW3.5 for Web Survey & in CRM 2007 we have been able to identify Data targets for CRM Survey, as well as Web Survey. Our requirement is identifying Data Target for CRM Survey)
Please guide.
Regards,
Rajesh Banka

hi,
You can find the planning scenarios related to planning ifor CRM at this link http://help.sap.com/SAPHELP_SEM350BW/helpdata/EN/05/242537cedf2056e10000009b38f936/frameset.htm
You can also find the details on demo content for the same at http://help.sap.com/SAPHELP_SEM350BW/helpdata/EN/05/242537cedf2056e10000009b38f936/frameset.htm
Regards,
Deepti

Business Content for CRM

All,
We are in the Blue Print phase of our CRM project. During the Integration of CRM 7 EHP 1 to our BW 7 EHP 1 system we notice a parcular issue. After executing all the necessary steps on both the CRM side and the BW side, we notice that only a handful of data sources are being activated when choosing the RSDS activation mode. The work around, we had to delete the datasources we want to use but that were not automatically activated, and then reactivate using 3.x mode.
Both systems are on the latest SPS and both systems have the same version of SAP_BW and BI_CONT 7.04. Is this the way it is suppose to work? Is business content delivered on 3.x version? Do we need to convert Business Content to 7.0 before trying to activate it?
Thanks in advance.
Jose

Hi,
CASE-I
Maintaining the same SPS Versions and Datasouce version is differant.
A standard procedure of Business Content Delivery in OLTP Systems by SAP
http://help.sap.com/saphelp_nw04/helpdata/EN/ca/85f911c4bda4479af0a062bd9dfa94/frameset.htm
CASE-II
As you are upgradeing to CRM 7.0. I guess you have to upgrade the datasouce to BI 7.0. To enjoy the recent advantages/functionalities of netweaver . Upgrading is a process of enhancing to a newer version, facilitate to roll back to older version if require.
Migration from BW to BI7 after all upgrade you can migrate 3.0 objects to 7.0 read this article
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/00d94ca8-9538-2c10-9b99-859afde1fa4a
Deleting aspect: Take advice of you Business approvals (SME -Subject mater experts)
Hope this is helpful.
Regards
AB

Business content for CRM Interaction center

Hi Experts,
I have requirement in BW CRM interaction center.I need to analyse Fit Gap Analysis for CRM interaction center.I need to give the explanation either the client requirement can be implemented with business content or need to customise.I am looking some one can throw light on this topic.I am new to this requirement.I would like to know where can I find the Business content reports and extractors related to CRM interaction center in BW.Please shed some light.
Thanks,
Suryam.

The same question
I read documentation and found:
1) 0CRM_CIC_INTERACTION
2) 0CRM_CIC_CTI

Permission issues with CRM Business packages

Hello
I have imported CRM business packages 5.0 to EP7 Portal.
created System object SAP_CRM.connection is fine.
Assigned predefined CRM roles(Content provided by SAP)to new users.but when I click on the CRM iview,
getting following error.
Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/com.sap.pct/specialist/com.sap.pct.crm/com.sap.pct.crm.roles/com.sap.pct.crm.accountmanager/com.sap.pct.crm.am.acc.accountmgmt/com.sap.pct.crm.am.acc.accounts/com.sap.pct.crm.acc.accounts_s
Component Name : com.sap.portal.appintegrator.sap.BSP
Exception in SAP Application Integrator occured: Cannot retrieve system object for this alias. System Alias: 'SAP_CRM', System ID: 'pcd:portal_content/com.icicipru.systems.SFA_Systems/com.icicipru.systems.SAP_CRM'. User: 'crm_user', Reason: Access denied (Object(s): portal_content/com.icicipru.systems.SFA_Systems/com.icicipru.systems.SAP_CRM).
Exception id: 06:14_10/05/07_0071_303671250
See the details for the exception ID in the log file
but when I add Super admin role to the users.it works fine.
I have addeed end user permission to EVERYONE group and theser CRM users are part of the group.Everyone group is also part of Portal Content folder and System Folder.
please help.
regards
John

Hello John,
It seems to be a permission issue. Just open the permission editor of the system and assign the everyone group to it. Select the checkbox corresponding to end-user. save it.
It will solve ur problem.
Regards
Deb
[Reward Points for helpful answers]

Object Link to CRM business object in Trex search result list

Hello Everyone,
has anybody sucessfully configured the functionality "Object Link Properties" which is described in the Document <a href="http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000647974&_SCENARIO=01100035870000000112&_OBJECT=011000358700005796662005E">Configuring the Business Package for SAP CRM 5.0 SP01 (EN)</a> on Page 169? I'm not the Knowledge Management specialist and would get some help on this topic. Has anybody detailed steps how to configure this?
It shounds interresting as the result would be that when the User does a full text search for Attached Documents he will also get a link to the original CRM business object like Activity, Account or Opportunity.
Regards
Gregor

Hi Gregor,
Thanks for your reply.
using windows explorer mechanism i can see the folders that i created in the CRM config.
Now in Portals KM i did the following steps:
a) Created an HTTP Data Source : with URL = the URL that the service crm_prt_km_dav generates.
http://abrusux156h.pch.chem.corp.local:8086/sap/crm/crm_prt_km_dav
b)Created a memory cache
c)Created a WebDAV respository manager with the following details:
Description :WebDAV
Prefix : /PRD (PRD is the BO Hierarchy name that i have set in the CRM config)
System ID : T86 (Sames as what was set in HTTP Data Source)
Repository Service : svc_acl
ACL Manager cache : ca_cm
Security manager : ACLSecurityManager
Memory Cache :webDAV(same as what i had set in step b)
I restarted the portal server. and then tried doing the test by going to
Content Admin ->KM Content ->root
But i dont see the /PRD folder out there.
Any clues on that???
Thanks,
Anand

Business content data source for BP Product (De)Authorisations & Terminate

Hi Experts......
Good evening!!!..
I do have one requirement for which im not getting any business content ds. Could you pl help me out in that ?
My requirement is like below.
Report is extracting SAP CRM contracts data:
u2022     This report lists the number (as a numerical count) and the Type of BP Contractual Relationships and the Product Groups (PPRs) they are able to sell under those BP Contractual Relationship Agreements (BPAs).
u2022     This report should also include (at the usersu2019 discretion) all Terminated BPAs and any de-authorised (Terminated) Product Groups.
u2022     The user should be able to decide whether the report includes Terminated BPAs and de-authorised Products ONLY.
Pre-Requisite     BPA Contract has been accepted (Registered)
Pre-Requisite     Include only changes to BPA contract (including Terminations and Product Group de-authorisations) which have been accepted (Registered) in CLM/Upside.
Pre-Requisite     Do Not include changes (including Terminations and Product Group de-authorisations) to BPA which are u2018pendingu2019
ADDITIONAL DESCRIPTION
u2022     Channel Partners are called Business Partners by contract.
u2022     Some T2 Business Partners have contractual relationships with the company, while some may not; referred to as non-contracted T2u2019s.
u2022     These Contractual Relationships are regulated in Business Partner Agreements
u2022     BP Agreements outline the BPu2019s Relationship Type with IBM (e.g. Distributor/Reseller/Solution Provider) as well as the Product Groups (PPRs) that the BP has been authorised to sell under the BP Agreement Terms & Conditions with IBM.
u2022     The subject of this report is to report on the number (as a numerical count) and the Type of BP Contractual Relationships and the Product Groups (PPRs) the BP is authorised to sell under those BP Contractual Relationship Agreements (BPAs).
u2022     This report should also include (at the usersu2019 discretion) all Terminated BPAs and any de-authorised (Terminated) Product Groups (PPRs) previously associated with the BPA.
u2022     The user should be able to decide whether the report includes Terminated BPAs and de-authorised Products ONLY.
u2022     A BP can have multiple relationships with Company (e.g. Distributor and Solution Provider).
u2022     For each of these relationships the BP may have a separate BP Agreement (BPA) with company.
u2022     Both T1 and T2 BP Agreements are also stored as a system contract in CRM outlining:
o     The Discounts a BP will get under the corresponding agreement
u2022     The BP Relationships are also reflected as a SAP Distribution Channel in SAP.
Waiting for your quick response....
   Thanks in advance.

Hi,
I think you need to recheck RFC created for QA system , i guess it contains IP Address of the Dev system . Which is why it leads to Dev system whenever you try to goto source system.
In case if dev, quality server are in the same server with different client then
Goto Transaction SM59,
Select RFC (Dialog ) and tabpage "Logon security" tick on logon screen
Hope that helps.
Regards
Mr Kapadia
Assigning points is the way to say thanks in SDN.

Business content upgradation risks

Hello BW xperts,
I am a newbie in SAP BW using BW version 3.1. Our client team is planning on a business content upgrade from version 3.1 to 3.2, in which I dont have any experience. They want to know <b>what are the risks involved</b>, especially,during situations <b>when the standard SAP objects, being used in queries, get modified;is there a need to manually activate the objects or does it happen automatically?</b>
Can anybody please help me out with this?
Thanks in advance,
Minuj....

http://service.sap.com/upgrade-crm
https://websmp202.sap-ag.de/~form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=01100035870000429833&
Re: ALE Developer Role
http://help.sap.com/saphelp_nw2004s/helpdata/en/index.htm
http://help.sap.com/saphelp_erp2005/helpdata/en/2e/6d66587d9011d396b60000e82de14a/frameset.htm
http://help.sap.com/saphelp_nw04/helpdata/en/44/b21f98be886a45a4bb7e123e86e4c2/content.htm
Use these links hope this will help you..?
MSR

CRM Business Content

Similar Messages

Maybe you are looking for