CRM Mobile installation

Hi.
I am wondering if I can install and run CRM 5.0 on the same server as the Mobile Repository Server and the Communication Station? I need to define the landscape for the development, test and production system.
Can anyone shed some light on this issue?
Best Regards,
Thomas

Hi again,
here some more (subjective) proposals regarding the landscape:
1) installing of Dev and QA MRS on same machine would mean that at least one of the related repository database ARS_DB needs to be renamed after installation to be able to perform the second installation; also running 2 TO services could lead to problems so this shouldn't be considered at all
2) installing of Dev and QA MDW on same machine would mean that at least one uses a not standard generation path as mentioned above; also in case of an upgrade you would have problems with different versions of the DLLs
3) using a common comm station for Dev and QA (or even Prod) is possible. For this you need to specify different destinations (and also define this in the particular client machine registries)
4) Depending of the project volume (involved persons) it would make sense to use only one Dev. Station (= MDW in Dev System) which could be installed on MRS locally. So in case of an unstable/slow network you wouldn't have performance issues concerning a full generation.
5) If you don't want to use the complete landscape (in case of limited ressources/persons) you also could prepare the Mobile upgrade packages for the QA or Prod Clients using the Dev MDW so a minimum landscape doesn't have a QA and Prod MRS/MDW at all. However then you have to think about how to handle emergency cases when you have to prepare an urgent fix while already developing new functionalities within the Dev MDW.
In other words the size of the landscape is also depending from the way the complete Mobile project is handled and staffed.
Regards,
Wolfhard

Similar Messages

CRM Mobile - installations with MI 7.0

Hello Experts,
I have a clarification, we have Mobile Infrastructure 7.0 in our landscape. We would also like to use CRM Mobile.
Do we need a separate Windows Sever and Communication station ?
Thanks in advance
Points will be awarded.

Hi,
as MI (or MAM/MAU) and CRM Mobile Laptop applications like MSA or MSV are based on a totally different landscape it doesn't matter whether you are already using MI.
The comm station is used to convert RFC calls (from/to CRM) to COM/DCOM calls for connection from/to the Mobile clients.
In other words the Mobile clients only know the IP address of the comm station, where the RFC destination of the CRM system (including user/pwd) is maintained.
The MRS (Mobile Repository Server) stores the MSSQL database ARS_DB (MAR = Mobile Application Repository)
which contains the VB code and design time data of the application. Using the MAS (Dot.net Studio in 5.0) connected to MRS by ODBC you might change/enhance and generate/build the modified application.
If you don't want to enhance the standard app you don't need MRS/MAS but it is needed to apply code corrections.
Regards,
Wolfhard

CRM 2007 with CRM Mobile Infrastructure

We are building a Prototype (Non Production) CRM 2007 with CRM Mobile Infrastructure as an internal project.
Question 1: I wanted to ask, as it is stated that Commstation cannot run on64 Bit Hardware/64 Bit OS hardware and it is not supported by SAP. I was checking the CRM Mobile Installation Guide
https://websmp110.sap-ag.de/~sapdownload/011000358700002090432006E/
and wanted to confirm if there is a possibility of us using one server instance to install the Mobile Repository Server, Mobile Development Workstation, Communication Station (CommStation) all
in one box??
Q2: Secondly, if we were only using mobile infrastructure for CRM scenarios Field Account and Contact Management, Field OpportunityManagement,
and possibly Quotation Management (not the Order Management) will we still need to install a Workgroup Server/Workgroup Client??
Is it also possible to install Mobile Repository Server, Mobile Development Workstation, Communication Station (CommStation) on the actual CRM 2007 server we currently have??
Q3: Can we realize the CRM Mobile scenarios with just three servers?
1 CRM 2007 Server (existing server already deployed with CRM 2007)
1 SAP CRM Mobile Server
1 CommStation Server
Q4: Can we realize these CRM Mobile scenarios Field Account and Contact Management, Field OpportunityManagement, and possibly Quotation Management (not the Order Management), by simply installing Usage Type MI on our CRM 2007 (existing) Server?
Thanks.
James

Hi James,
It is possible to install Comm Station\Repository and MDW on the one machine.
The repository server contains only the db and some tools
But not recommended by SAP.
The prerequisites are that the Development Workstation is installed on a separate machine from teh repository server.
But as you can see in the installation guide, it is possible to install a local repository.
However its recommended to have one central repository and have a dev workstation connect to it.
If you have several developers accessing the same central machine, it would cause problems. Its recommended to have the MAS application
installed on their local machine connecting to the repository.
I would also keep the mobile scenario separate from CRM Online. As you have stated below, the 3 servers would be enough.
You dont need to have the Workgroup for the CRM scenarios you have mentioned.
Rgds, Gervase

CRM Mobile Client Installation on MSDE Problem

Hi All,
We have installed CRM Mobile 4.0 SP06 on MSDE.
When i try to assign a site through the Client Console, i get the following error.
Error: Login information for IDES database not found.
Source: Check Site details
Reason: [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user 'ides'. Reason: Not associated with a trusted SQL Server connection.
Suggestions:
Check if MSA is installed.
Check Transaction Layer registry entries.
Check if ODBC settings for IDES is proper.Test Data Source.
Check user and password used in IDES is same as in registry entries.
Check if user database(IDES) password is valid in the registry.
Pl let me know what is wrong.
Thanks in Advance,
Yatin

In Start --> Run, write odbcad32. This will bring up odbc connection details. Go to System DSN tab. You should see an entry for IDES.
If you don't, installation was not complete.
If you see the entry, double-click it. Press NEXT on first screen. On second screen, select second option (logon with SQL server authentication), put username & password as ides & ides. Then press NEXT. Press NEXT on third screen as well. On fourth screen press FINISH. This will bring you to fifth screen. Press Test Data Source button. If IDES database is installed properly, you should receive a message - TESTS COMPLETED SUCCESSFULLY.
Hope this helps.
Regards,
Kaushal

CRM Mobile Client Installation on 64 Bit Hardware/64 Bit OS..

I have a question related to Mobile Client components installation.
1) When we were trying to insall the communication station at our client system which are on 64 bit OS on Xeon 64 bit Hardware, we were facing a lot of issues in connecting to the CRM Server,,,When checked for the SAP note we found through one as 64 bit Xeon processor is not supported for the installation of Communication Station,, We tried installing the Comm Station in our local landsacpe and went on successfully done...
Now my question is : Does VMWare/64 bit Hardware supports the Mobile Client Components installation or not?
2) We are facing a prob when trying to install the Mobile Development Workstation: The issue is the installation option of selecting the MDW is greyed out and at the bottom it says that pre-requisites should be fulfilled wherein we have taken enough care in meeting them...
Please let us know how to proceed with the installation...
Please do send the documents if any on CRM Mobile Client Components..as we need to deliver to the client on priority basis...
Thanks in Advance:
Raghunandan

Hi Raghunandan,
In reply to your first query regarding supportability of Supportability of Commstation on Intel xeon 64 Bit processor.
This is not supported by SAP. Refer to Note 1131463.
There were some compatibility issues with this last year. Decision was it will not be supported.
For the MDW install problem, this only occurs when the prerequisites are not correct. Check through the install guide again. Check there are no conflicting versions of JRE for example. Probably best to install this on a clean machine.
Regards,
Gervase

CRM Mobile 7.0 Installation will abort

Hello everybody,
I want to install SAP CRM Mobile 7.0 on W2K3 x64 and MSSQL 2005.
On the Server "SAP CRM 7.0 Support Release 1" with AS ABAP & AS Java is installed.
When I click on "start.exe" the folowing messeage appears.
"Registry is not proper state. HKLM\SOFTWARE\SAP\MSA\Setup is missing. Installation will abort!"
Can anybody please help me ?
Best regards
Alex

You need to refer to material 51041253 for a 64 bit client. I think the MDW still needs to be on 32 bit. Your basis team should be able to help you to locate the material or you can dig in on service market place. I dont have the correct path handy.
I hope this helps.
Regards,
Aparna

Best Practice documentation for CRM Mobile Sales 5.0

Hi
Is there a configuration guide for CRM Mobile Sales 5.0? I can't seem to find it on SAP's web pages anywhere. If any of you have it, could you please send it to [email protected]?
I see that there has been some posts in the past about some kind of cook book. If this is the right document I'm not sure, but replies to this this post are appreciated
Thanks,
Dag

Hi Dag,
If you have access to the Service Marketplace (http://service.sap.com), select "Release & Upgrade Info" tab, click "Installation & Upgrades Guides" and then open "mySAP Business Suite Applications -> mySAP CRM -> SAP CRM 4.0 -> Mobile Client Installation Guides" section on the left navigator bar.
Please browse the link below(Blogs), here you can find the Mobile sales documents
/people/santosh.v/blog
/people/gregor.wolf3/blog/2005/10/09/setup-product-partner-ranges-ppr-for-mobile-sales-for-handheld-mso-hh
https://websmp102.sap-ag.de/~sapidb/011000358700004374292004E/MCT_Detail.htm
-->Media Library
Thanks,
Suriya.

Requisite JRE not found while installing CRM mobile client

Hi Experts,
We have been installing SAP CRM Mobile client component and when we start installation it stops showing the message "Requisite version of
JRE not found".
We are having java version j2sdk1.4.2_12 in the server and as per the installation guide "SUN Java 2 Standard Development Kit, Standard Edition Version 1.4.2_02 or higher in version" is required.
As instructed in the note 891477 we had installed java version 1.4.2_09
in a seperate drive and changed the value of the environment variable
JAVA_HOME accordingly.
But the problem still persists.
Also in the command prompt when we give the the command "java -version"
it shows 1.4.2_12.
Also note that our server is Microsoft(R) Windows(R) Server 2003, Enterprise Edition and 32 bit OS.
Kindly suggest.
Thanks and Regards,
Amit.
Kindly suggest how to proceed.

Hi,
I am installating Mobile Repository server 2007. All the requirments mentioned in Inst_guide are completed. .net frame work 2.0, Java j2sdk 1.4.2_09, cheked on CMD, SQL 2005 sp2 installed as per Inst-Guide latin1.
Working on Windows 2003 64bit
Now when I start installation pop up error window come
Error:
at InstAssist.InstAssistMain.startProcessing (String[]args)
at InstAssist.InstAssistMain.mai.(String[]args)
& installation couldnot move.
Thanks & Regards,
Darshan..

CRM Mobile Client Technology Documentation

Hello All,
Watch this space for information on Mobile Client Technology documentation.

Mobile Client Technology documentation
Mobile Client Technology (mySAP CRM), a part of SAP NetWeaver Mobile, is client technology designed for Microsoft Windows-based, occasionally server-connected CRM field applications. These applications offer a rich function set, such as SAP CRM Mobile Sales and SAP CRM Mobile Service.
With every support package release of Mobile Client Technology, we provide the following supporting documentation:
 Release Note
 Upgrade and Installation Guides
 Help Portal/ SAP Library content
 Limitations Note
 Collective Note
 API Documentation integrated with the application
Mobile Client Technology (mySAP CRM), a part of SAP NetWeaver Mobile, is a client technology designed for Microsoft Windows-based, occasionally server-connected CRM field applications. These applications offer a rich function set, such as SAP CRM Mobile Sales and SAP CRM Mobile Service.
With every support package release of Mobile Client Technology, we provide the following supporting documentation:
 Release Note
 Upgrade and Installation Guides
 Help Portal/ SAP Library content
 Limitations Note
 Collective Note
 API Documentation integrated with the application
First Point of Access
The following quick link under the Service Marketplace is the first point of access to the customers: http://service.sap.com/nw-mobile.
Path:
Click on SAP NetWeaver → SAP NetWeaver in Detail → People Integration → Multichannel Access → SAP NetWeaver Mobile → Mobile Client Technology (mySAP CRM) → Media Library.
Mobile Client Technology (mySAP CRM) > Medial Library contains:
1. Link to access the TICM guides (installation and upgrade guides)
2. Presentations on the Mobile Client Technology.
3. Other Technical Documentation and Guides (Performance Modelling Guide, User Management Usage Guide, Transport Component Guide etc...)
4. Link to access the Documentation catalog.
Documentation Catalog
The doc catalog lists and provides a description of all the types of documents that are provided for Mobile Client Technology and also points to the locations from where they can be downloaded.
The link to access the doc catalog PDF is provided in the nw-mobile area - http://service.sap.com/nw-mobile
Locating online help on the Help Portal:
1) Access http://help.sap.com
2) Click on Documentation → mySAP Business Suite → SAP Customer Relation Mgmt → English
3) Expand Data Exchange and Mobile Technologies → CRM Mobile Technology
4) Click on the online help that you need to access.
*Locating TICM Guides on Service Marketplace:
1) Access http://service.sap.com/instguides
2) Click on SAP Business Suite Applications → SAP CRM → SAP CRM 2005 → CRM Mobile (Laptop)

CRM Mobile: application versioning not updating

Hi,
We seem to have an annoying issue as where on the CRM Mobile Client SP09 the versioning is not updating correctly (still showing the old version) while the MTConfig.cfg is deployed in Bin.NET and has been updated.
Any ideas what this could be?
Thanks,
Sebastiaan.

Hello Sebastian,
Have you confirmed that the MTConfig.cfg in the Bin.NET has got updated? Is this 5.0 SP09 you are referring to? If this is the case, you do not need to modify MTConfig.cfg since this would anyway be part of the standard installation. Please confirm on the above queries so that we could check what could the cause of the issue.
Thanks and Best Regards,
Niranjan

Error while saving a Sales Order in the CRM Mobile Application

Hi,
I am facing issues while saving a Sales Order in the CRM Mobile Application. I am getting the error message "Value Field KvLangu is not valid (Error: 236 / 1102)".
I would be very grateful if somebody had faced this issue before and this way could help me with some information.
Best Regards,
Rogerio Prado.

Hi Rogerio,
You should put mobile sales related messages in the forum "CRM Mobile applications"
This error message is coming because the language table SMOT002 might be empty in your mobile client OR it does not have all the values which have been customized in the system.
You need to have subscription based on publication "customizing objects" assigned to your site.
Regards
Vivek

CRM Mobile Sales Application : HTTP Communication Failure ERROR

Hi All,
I am trying to build a CRM mobile application in the Windows mobile.
the steps that we have followed are:
1. Activated and generated the Standard CRM mobile software component MAS_SMARTPHONE_DMSCV
2. Created the same Users in the CRM and DOE system
3. Set up windows mobile simulator
4. Created data in the CRM backend and performed initial download in the DOE.
5. activated the distribution model rules in the Admin and monitoring portal
6. and finally installed CRM mobile sales App in the Windows mobile,connected it to a device,and logged in to the CRM app from the simulator using the user and password created in step 2.
A device is created on the Admin & monitorng portal as soon as we sync from the simulator but we are unable to see any data
in the outbound queue.
In the transaction SMQ2 we have found our device queue with an error saying *exception occured due to HTTP communication
failure*
Debuggin the queue we are able to find an error under the class CL_DOE_ESDMA_SOAP_HANDLER in the method
PUSH_TO_DEVICE.
As we are on new grounds we are not able to assess the problem. Does it have anything to do with ports.
We are able to get see all the messages and the data while debuggin but while pushing it to the device there is a glitch.
Please suggest with any solution to this or what might be the

Hi Siva,
Thank you for your reply.
We have checked the ports that is concerning SUP it is 2000 we find it is active and open.
We have also checked a subscription monitoring table as suggested in a previous post [/community [original link is broken]
threadID=1978692].
we are getting a HTTP 110 error while debugging the queue of the device.
While checking a monitoring we have found a log saying :
Receive failed: client host = 10.116.158.208: com.sybase.djc.SystemException: HTTP: Post Message - HIOP Version not specified\nProbable cause: unexpected failure or abnormal shutdown of client application or client host
Please suggest to us what might might be the problem.
Thanks,
Krutheeka.

405 - ICM_HTTP_INTERNAL_ERROR in CRM Mobile Sales

Hi Experts,
We deployed a CRM Mobile Sales 1.2 in Windows Mobile simulator. When we try to login to CRM Mobile Application, it is keep on checking for initial data in the simulator, then we checked in the session monitoring for any errors, we found the error as"405 - ICM_HTTP_INTERNAL_ERROR -".
But we were able to get the all the data (Activities, Task, etc) previously. For the past two days, we were not getting any data in the mobile simulator due to this error.
Please let us know the solution for this issue at the earliest.
Thanks,
Mohan.

Hi Siva,
I am having the same problem, while trying to connect through my Windows7 laptop, the SAP CRM Mobile App keeps on showing "Checking for Initial Load" on login screen after entering the PIN, Connection Information and SAP CRM credentials and never go to App's home page.
I also tried logging through iPhone but not able to see any data there also.
I checked and found the data in MAS_AUTH_CUST & MAS_CUSTOMIZATION and BP related objects (as we haven't downloaded the Products and Transaction related objects yet), but not sure where to check USER_DETAILAS & USER_AUTHORIZATION.
How can we trace and monitor that the data is flowing from NWM to Mobile device??
Quick inputs will be highly appreciated..
Cheers!!!

SAP CRM MObility Activity Survey to create Marketing Attributes for a BP

ATtrHi Gurus ,
I have to create an Activity from IPAD ( CRM Mobility ) which will create a survey response,and the survey responses have to be captured and then create Marketing Attributes for the BP related to the Activity. I am not able to use the Callback Function given to IPAD Application.
So my Approach so far has been :
implement a badi that gets trigerred at Survey Response submission.
in that call function module crm_svy_activity_pai.(Made a Z-copy of this to enforce COMMIT WORK )
I am not able to pass the parameter lr_values for FM: CRM_SVY_ACTIVITY_PAI
These are the 2 links that has been useful so far . Kindly add to this if possible.
Regds
Oindrila

Hi Jacques,
Once you click on Marketing in Web UI you will find "Marketing Attribute" in the Work Area.Click on that.
You need to give ID No. and Attribute Set name.
You need to mark Persons and Organisation checked also.
Below that you will find 2 blocks " Attributes" and "Value"
Under Attribute gve your Attributes Names you want to define ( e.g. Age,Salary or any client defined..) then select the Format ( Numeric or Chracter etc...)
Once you have filled in all the Attributes you click on one attribute and below you need to fill the Values ( e.g 20-30 yrs etc...) . If you want to make that value a default one you can select default check box against each value.
That way for each attributes you can define values. Hope this would help you.
Regards...
Edited by: akscrm akscrm on Sep 3, 2008 2:19 PM

Route Optimization in CRM Mobile

Hello,
Is anybody familiar with the route optimization in CRM Mobile? According to the documentation a PTV eServers have to be installed. What is a PTV eServer? How do you install it, and what does it cost?
In activity management there is a button called Corridor Search. When I click on it I get an error stating that an u2018Error during corridor searchu2019 Context: ACTOPTIMIZE.
I assume that this button is somehow related to the route optimization. Does anybody know more precisely what it covers, and how to activate this functionality?
Thank you in advance.
Best Regards
Andy Cooper

Hi Andy
Once upon a long time ago I had to deal a bit with PTV: They are located in Germany, and provide route optimization SW: www.ptv.de. The best would be to access their website and ask the information there, they are usually pretty friendly.
Regards, Kai

CRM Mobile installation

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