CRM product and categories

Hello Everyone
I have a requirement to create Product/Category relationship that maps to a new hierarchy. The source data is provided in a spreasheet that has the Product ID, Category ID and the new Hierarchy ID. I would like to read this XL file and create the Product/Category relationship for the new hierarchy. I tried to use the FM "COM_PRODUCT_UI_MAINTAIN". It executes without any error, however I do not see the category & new hierarchy in SAP Basic Data tab of the Material Display screen (Tcode: COMMPR01)
Is this the correct function module to achieve this purpose?. If not, can someone point to any other function module or send any similar code. Your help is greatly appreciated.
Regards
Raju. R

Hi,
Try to use CRM_ORDER_READ function module.
Regards
Srinu

Similar Messages

Idoc for CRM product and relationships

Hi,
I am looking for an IDOC for product in CRM that has also a structure representing the relationships with other products.
The transaction is COMMPR01, chose a product (of type materials), on the top of the page there is a button 'Relationships', the Accessories tab, there you can enter other products, I need an IDOC that represent this structure.
Thanks,
Naama.

Hi Namma,
In crm no IDOC's are used only BDOC'S . You can look in to that angle.Like that u can get some clues.
Thanks and regards,
kumar.

I am trying connect to a SQL instance for our CRM program and I am receiving To Connect to this Server you must use SQL Management Studio or SQL Server Management

I am trying connect to a SQL instance for our CRM program and I am receiving To Connect to this Server you must use SQL Management Studio or SQL Server Management
This is a Brand new Server 2012 that is running our CRM product and it is trying to connect to a Server 2008 R2 server with SQL Server 2008 R2 SP2 instance (10.50.4000)
I have seen this in the past where it needed the 2005 backwards compatibility components installed but those are not supported on 2012 server and this is not a 2005 SQL instance.
I am trying to install the Shared Management Objects for SQL Server 2008 but it tells me I need to install the CLR types, which I did install. But it continues to tell me to install the CLR types.
Has anyone ran into any issues like this? (this happens trying to connect to multiple SQL Servers from this new 2012 Server)
Thanks!
-Max

Hello,
Which version and edition of the SQL Server instance did you installed on the new server machine? If you install SQL Server 2012 Express edition, you can try to install SQL Server Management Studio 2012 from
this link.
You can connect to SQL Server 2008 R2 or earily verions with SSMS 2012.
What's more, Microsoft SQL Server 2008 Management Objects Collection requires Microsoft Core XML Services (MSXML) 6.0, Microsoft SQL Server Native Client, and Microsoft SQL Server System CLR Types. You can try to download and install
SQL Serve 2008 Feature Pack
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Regards,
Fanny Liu
Fanny Liu
TechNet Community Support

SQVI Report for SAP CRM Product Hierarchy and its Product

Hi
How to create a SQVI report for generating a list for SAP CRM Product Hierarchy which should show the outputs->Level 1, level 2, level 3 and level 4 categories and its products?
I tried COMM_Hierarchy table and Comm_product but not able to achieve this requirement.
or Is there any chance of getting related tables so that I could try more for this requirement.
In which table both product id and its category Id can be found?
Pravin

Thanks DJ
Is there any possibility to get a report for product hierarchy in SQVI ?
say in SAP CRM system, the product category is maintained in COMM_HIERARCHY as
Parent category Id->
                                Level2 Category Id->
                                                                 Level 3 Category Id->
Level 4 category Id ->
Product Id's
(I understood the link between Level 4 category id and product id with your info.) but not able to achieve the requirement fully.
Is there any possiblity to achive for generateing a report?

How to automatically update products and product categories?

Hi friends
How to automatically update products and product categories.Is it possible?
regards
venkat

Hi,
The delta load does not work for product categories but only products.So to bring in the new product categories into SRM you will need to start the load of the object DNL_CUST_PROD1 again.
The CRM middleware allows the following two methods for replication.
-Initial loads:
Launched manually (R3AS), the objects (customizing or business) are replicated between SRM and R/3, according to the filters you've put on the object (R3AC1 for Business objects like MATERIAL, R3AC3 for customizing objects like DNL_CUST_PROD0 and 1).
-Delta loads:
This option is only possible for Business objects, which is the case of MATERIAL.
With this option a daemon is launched between the 2 servers. Every modification made on an object on SRM or R/3 is transfered as soon as this object is contained in the filter retrictions (creation and/or modification). this is done through transaction R3AC4.
Also refer the foll thread:
Material group from R/3 to COMM_CATEGORY (SRM)
Related notes : OSS notes 872819 and 720819.
BR,
Disha.
DO reward points for helpful answers.

Creation of hierarchies and categories for automotive on CRM 7 standalone

Dear Experts,
I am on CRM 7.0 standalone and I need to create a hierarchy and categories for automotive.
Following http://help.sap.com/SCENARIOS_BUS2008/helpdata/EN/e7/f3795e2af04a96bcaa7c990f37ef5e/frameset.htm
in COMM_HIERARCHY I have created a hierarchy ISAM, then a top category ISAM and subcategories ISAM_THIRD_PARTY, ISAM_MAN, ISAM_OWN_UPLOADED, ISAM_OWN_MANUALLYwith product type "Material" and set types assigned to them.
I also performed customizing in COMM_PRAPPLCAT, assigning my hierarchy to application "Product" and to product type "Material".
My first problem is: if in COMM_HIERARCHY I assign an object family (e.g. "Automotive - vehicles") to a category/subcategory, then I am not anymore able to see it in COMMPR01 and therefore to create products belonging to this category/subcategory. Moreover, without assigning an object family, I cannot assign the partner determination procedure to the category/subcategory: how can I assign an object family to a category and be able to see this category in COMMPR01 when I try to create a new Material?
Another problem is: at the moment I tried to keep my categories without an object family assigned and created some materials in COMMPR01. But then I need to assign a Business Partner to my product. I need to create a relationship of the type PRDBP (Partners for Product/Individual Object): I have assigned PRDBP to my category in COMM_HIERARCHY, but this relationship type does not appear in COMMPR01 (while other relationships types, e.g. Object Relations, are assigned in COMM_HIERARCHY and appear in COMMPR01) Any idea on why relationship type PRDBP is not displayed in COMMPR01?
Thank you in advance and best regards,
Laura
Edited by: laura garelli on Apr 11, 2011 5:08 PM

Dear Laura,
I am unable to find the object family values while creating iobject in webui.
Please tell me how to assign object family to category in comm_hierarchy.
I have raised a thread for this concern http://scn.sap.com/thread/3396180. please help.
Regards,
Maddy

Difference between ERP products and CRM products .

Hi to all,
can u please answer to my question,the question is what is the difference between ERP products and CRM products .

Well, a google Search would result in some nice beginner Articles...
for eg:
http://www.lockergnome.com/nexus/technobabble/2005/02/14/the-abcs-of-erp-and-crm/
Cheers.

CRM Production was stoped suddenly and ECC orders to replicate in CRM

Dear Experts,
Greetings!!!.
Recently Because of Hardware Migration, CRM Production was stoped suddenly. and the orders are raised in ECC. directly.
Eg: in CRM YOR1 sales order for same they have created ZOR1 in ECC and are working. now i need to replicatie the orders which are created in ECC .
What will be the Customising settings and Middleware settings for the Same please guide us.
Thanking you in anticipation,
Regards,
Sany.

You must maintain on R/3 system the table CRMPAROLTP (in SM30). Set the following parameters:
Parameter name 1: CRM_SCENARIO
Parameter name 2: INT_CHANGE_ORDER (e.g. for activating the scenario A for ZOR1 - check what you use for YOR1)
Parameter name 3: ZOR1
Parameter value 1: A (e.g. for activating the scenario A for ZOR1 - check what you use for YOR1)
And on CRM side you must maintain the same parameters in table SMOFPARSFA:
Key : R3A_SALES
Parameter name 1: INT_CHANGE_ORDER (e.g. for activating the scenario A for ZOR1 - check what you use for YOR1)
Parameter name 2: ZOR1
Parameter value 1: A (e.g. for activating the scenario A for ZOR1 - check what you use for YOR1)
Ensure that the scenarios are maintained consistently in both systems (CRMPAROLTP and SMOFPARSFA) to avoid errors.
Regards.

Syndication and printing using CRM Product Master/product catalog

Hi,
I would like to understand if we could do syndication and printing using CRM Product Master/product catalog.
thanks
anantharam

Out of the box, you have a feature to export the Product Catalog - as an XML. Rest of the nice features you want are not available out of the box.
If printing and syndication are primary and important features you want to have, then you must explore if [SAP SRM MDM Catalog|http://help.sap.com/saphelp_srmmdm10/helpdata/en/44/ec6f42f6e341aae10000000a114a6b/frameset.htm] will be suitable for you. It is a different SAP product and here is the[ link to explore.|http://help.sap.com/saphelp_srmmdm10/helpdata/en/44/ec6f42f6e341aae10000000a114a6b/frameset.htm]

My experience in Toshibas product and customer services

Just a warning to people who may be considering purchasing a Qosmio based on my own experiences and the research I have done in the last week.
Toshibas customer service is simply not what it once was and there are 100s of reports of Qosmios of all generations suffering extreme issues just outside of warranty periods.
Ref: Toshiba Qosmio X500-149, Support call reference ********
I am writing to express my frustration, anger and disappointment in Toshibas product and customer services.
I am a Freelance Community Manager, Video Game and hardware reviewer in the video games industry presently looking after 2 communities for 2 employers totalling over 2.5m users, I travel to a lot of trade shows, expos and community meet and greets where I require a laptop suitable of showing the employers products which are usually AAA video games or editing video on the fly for publication to social networking sites.
In January of 2011 my 4 year old Alienware hit that point where it really needed replaced, I opted for a Toshiba Qosmio over the Asus G73 as there was a 300 price difference for near identical spec.
I managed to source a X500-149 at PCWorld the companies flagship model here in the UK paying 1499 for it on January 26th 2011 reduced from 1799.
For the 1st 13 month this laptop performed admirably aside a design issue of the fan guards that I raised on the 16th May 2011 with PCWorld where the heat expelled causes the rear guard plastics to become exceptionally brittle and crack. I evangelised the product to anyone who asked me what laptop and model it was that was running these AAA games in such great detail, something I certainly won't be doing in future.
In early March 2012 it then began randomly locking up requiring a hard reboot this would then suffer issues restarting, reporting Operating system could not be found this would usually point to a fault on the primary HD, disk checking software however reported no errors but this continued to happen which would lead me to suspect the motherboard.
Within a month of this problem starting the left laptop fan began making a horrible screeching noise and had a distinct wobble whenever high RPM's were required and the machine began to often go into thermal shut-down whilst performing my work duties and utilising graphics and higher than idle CPU.
I decided on the 23rd April 2012 that enough was enough and I was going to speak to Toshiba as for this to happen to a flagship laptop that was only just out of warranty was simply unacceptable.
23rd April called to report the issue and was basically told tough luck its out of warranty at this point I also updated my tel numbers with Toshiba as the info was outdated, after expressing my anger at this Toshiba agreed to offer me a extended warranty at a cost of 166.
I was fuming to say the least Toshibas flagship laptop breaks at 14 month old and I am expected to stump up more money. If I was not desperate as the machine is critical to my work I would have returned the machine to PCWorld under the sales of goods act and it not being fit for purpose.
As that course of action would likely lead to legal proceedings, engineer reports and even more delay than just dealing with Toshiba for a repair, against my better judgement I called back at 11am on 24th April paid the 166 and took Toshiba up on the warranty extension, order number ********** again having to provide correct tel numbers as where once again incorrect, immediately after I reported the faults.
Toshiba Support centre on fault reporting where great noting each issue in detail and raised a collection with UPS for the following day.
The evening of the 24th April whilst I was retrieving data from the laptop in preparation for factory resetting it the machine went into thermal shut-down with a very distinct smell of burning chemical/plastic coming from the rear vents.
It took me over 90 minutes to get the machine cool enough to actually reboot and get my data after this I shut it back down and boxed it up not be used again.
I thought the best course of action would be to report this as it was a fair step up from the previous overheating. Wednesday 25th April at around 9am I called Toshiba to report this and was advised this would have to be dealt with by a head office case manager, as the item had become hazardous thus the collection that would take the laptop to the service centre was cancelled.
At this stage the advisor took my contact numbers again and escalated the case to head office advising at that time that I would be called by HO within 24 hrs.
Thursday 26th April 15:31 Well past the 24 hr mark and no sign of a call so I called support again and spoke to a advisor called Jacob. Jacob advise that HO had indeed tried calling on 01670 ******* this number was my old number, this number was the number I had advised twice already was incorrect and had provided both a correct land-line and mobile number 3 times previously. To say I was annoyed was a understatement.
Jacob attempted to contact Chloe Sontag who was looking after my case but the line just rang out so Jacob advised that he had sent an email asking for Chloe to contact myself.
Friday came and still no contact by 15:00 so I called support who once again tried to patch me to Chloe who's number once again just rang out and again an email was sent asking to call me.
No call by 17:30 so I called tech support again and spoke to Ian asking for head offices number so I could call them direct, Ian provided the number yet advised that HO are now closed.
After expressing my frustration with this whole process and just how critical this machine is to my daily working life Ian promised to look into the case on Monday AM and try and expedite actually getting a phone call to at least start the process of having this laptop repaired.
To say I'm annoyed is really a understatement not only has this failure to receive a simple phone call at least delayed the repair by almost a week but it is costing me more and money daily when I spent a large amount on what I imagined would be a great laptop for 3-4 years and believed Toshiba actually had good customer service in the event something did happen.
My best guess is that Chloe is on holiday or is part time or such like as her phone just rings out and if that is the case then I would question why assign a case to her, if she isn't then I would want to know why after 2 additional mails advising that the customer is not happy and to contact them has there been no contact or are your case workers just so overworked with faulty products that they can't manage the workload ??
So far Toshibas inability to produce a product that last as long as you expect it would has cost me 2 days off work that I am having to make up this weekend thus cancelling prior commitments, 166 extended warranty 600 for a HP laptop that I had to go and purchase yesterday 27th April 2012 to actually perform my work on and who knows how much in phone calls by the time this matter will finally be resolved.
I was happy with Toshiba as a manufacturer and of course laptops can have issues however having now researched these issues far to many Qosmio X500 users report severe overheating just after the 12 month period or within it and many state that repair after repair has taken place but still to no avail, this on top of the cracking of the rear heat-sink guards has to be a design fault.
This letter will not arrive with you before I have hopefully had a phone call and my laptop has at least been collected for repair, If I have not had that phone call then I would expect another letter very shortly.
Why have I wrote this letter ? To express my disappointment with just how poor the durability of your flagship laptop is and also at just how poor your customer service are, 1500 is a lot of money in the PC purchasing scheme of things and to expect this quality of hardware and customer service is simply unacceptable.
I expect the repair to be expedited and if like some of the horror storys I have read online parts required will take 4 weeks + then I would expect a replacement laptop, not everyone uses these things for entertainment and whilst the HP I had to rush out and buy with money I didn't really have available can allow me to perform my core duties to the minimum it cannot allow me to perform my duties to my standards, my employers standards or my expectant communities standards.
This has been a really unfortunate series of events as I had been considering the X870 Ivy Bridge based on the Nvidia 670m Qosmio which would release soon and passing this X500 onto my partner but after these events and the fact that the HP laptop had to come out of the money saved for it then I can categorically state that will not be the case and I will instead opt for the Asus G55 or G75.
If this issue cannot be resolved to a satisfactory manner then I will have no option but to seek an independent engineers report as well as printing the myriad of similar reports of these issues on the internet and return the item to PCWorld.
In line with the sale of goods act 1979 a large electrical item has to be of satisfactory quality and fit for purpose for a period of 6 years whilst I wouldn't expect the full 6 years from a laptop I would expect at least 3-4 year especially considering that this is a near 2000 flagship model not a 200 budget model.
This is a action I really do not want to take as it will likely end in small claims court against PCWorld a company that on this occasion has done nothing wrong, I do not believe in punishing those who are not at fault so its a action I really wouldn't be happy with and I'm sure PCWorld one of if not the largest vendor of Toshiba products when you incorporate the rest of the DSG group wouldn't be too pleased with it either.
Frustratingly

So I received my laptop back today after having fans replaced and a good clean as well as the top cover replaced.
Opened the box and took the laptop out 1st thing I noticed was a screw rattling around inside, SIGH!!!!
Plugged the laptop in and attempted to boot it at this point it just cycle through finalisation of windows install and shutdown.
How could a laptop have been tested if it didn't even have windows installed ?
An hour later and I gave up unplugged it and lo and behold it actually booted when on battery only.
I then noticed that the SSD was full, oh wait no it wasn't the head office engineer in his infinite wisdom decided that partitioning a 64GB SSD to 2 drives barely even leaving enough for Windows on the C: and wait for it putting the HDD recovery on the second partition was a good course of action.
So a completely borked install and a screw floating around inside remind me how this particular engineer has a job ??
I spent the next 15 minutes just moving data around and creating and deleting partiitions to fix this mess up.
Grabbed HWMonitor to check temps and at an idle 50c on CPU and 36c on GPU they didn't look too bad,
Installed the Toshiba recommended Nvidia driver a driver I hasten to add that was released in 2010 as Toshiba have not updated the drivers for their flagship series laptop since then, They are happy to take your 1643 that the unit cost but then don't expect support for it.
Anyway that aside I then installed 1 of the games I work on and began to run the machine through our benchmark software wooooosh the temps shot up to 90c+ on both CPU and GPU and remained at this temp for the duration of the benchmark never quite triggering thermal shutdown, I then loaded into a warzone for further testing and sure enough half way through it the machine shut down due to thermal shutdown.
I then uninstalled the toshiba driver and tried a NVidia one sure enough as others have advised actual Nvidia drivers seem worse and thermal shutdown came so much earlier.
I have been to PCWorld today to begin proceedings of returning outside of warranty due to not being fit for purpose or of suitable quality. This is costing me a further 60 and at least 2 weeks more without a proper machine and will likely result in me getting about 1300 back from PCWorld.
So lets do the math on just what this will have cost me by the time its finished.
1634 Original purchase
166 Extended Warranty
600 Backup Laptop whilst this was away for a month
60 outside of warranty assessment
50 phone calls
I will probably receive 1300 back but then 1300 doenst buy me the spec I need for work so I will have to pull out another 300-400 for the required spec so lets add that to the original figures.
A Toshiba Qosmio, Toshibas flagship laptop will have cost me in total 2910 almost double its actual retail price.
I will NEVER buy a Toshiba product again and it will become my lifes mission to let everyone know just how terrible they are.

Transfer material type DIEN in ECC system to CRM product type Service

Hi Experts,
I have a requirement to transfer material type DIEN in ECC system to CRM product type Service.
How can we do this?

Hi Viswanath,
   I dont think its possible to replicate material type DIEN from ECC to CRM Service Product.
   Service Products need to created in CRM, from here transfer to ERP. To transfer service product from CRM to ECC, you need to enable upload for Service Product in SPRO.
       Customer Relationship Management -->
             Master Data -->
                    Products -->
                        Settings for Product Type -->
                                Allow Upload for a Product Type.
   Now here select the check box for product type 02(service).
To send product from CRM to ECC, open the product you need to send it to ECC in COMMPR01.
         Go To -> Transfer to ERP. Here give the ECCRFC Destination and mapping material type.
//Bhanu

In which screen the Profit Center field can be seen in SAP CRM Product Master?

Hi SAP Experts,
Please provide your valuable inputs on the below request:
1) Do we have profit center field in SAP CRM Product Master?If yes then in which screen can we see?
2) At the moment we are not using the profit center field in either of the systems(ECC and SAP CRM) in Material, we want to use this then how to go ahead to have this field in CRM.
3) If we add the profit center value in material master in ECC under general and plant data view then how this value will be replicated into SAP CRM , delta load or initial load?
We are using SAP ECC 6.0 and SAP CRM 7.1 systems.
Appreciated for your inputs at the earliest.
Best Regards,
SV

Hi,
Substitution Rule :-
Prerequisite :
1. WBS Level (PRPS-STUFE) = ' 3 ' AND Statistical Indicator (PRPS-XSTAT) = ' X '
Substitute
1. Profit centre (PRPS-PRCTR) - ' '
Hope this will clear you...
Regards,
Hari

Material vs. Products and Business Partner vs. Customer and Vendor

Hi,
Just wondering if there's any SAP recommendation for using 'Products' repository vs. Material repository. Similarly, is there any SAP recommendation for using 'Business Partner' repository vs. Customer and Vendor repositories.
Can anyone would like to shed some light on what is recommended with pros and cons? Any help will be highly appreciated.
Thanks

Hi Mins,
you can group the repositories in the following way:
Group 1
- Material
- Vendor
- Customer
Group 2
- Product
- Business Partner
Repositories of Group 1 are related to the corresponding R/3 (ERP) data models. The repositories cover a large part of the R/3 fields and can be used to integrate your R/3 systems with MDM as they contain import and syndication maps for R/3.
Repositories of Group 2 are related to the common CRM and SRM data model. Those repositories have been developed with the goal to integrate CRM, SRM and R/3 with MDM. Unfortunately the structure of the Group 1 repositories was not capable to fullfill this. Group 2 repositories contain import and syndication maps to all remote systems (CRM, SRM, R/3). But those repositories are not as large as the Group 1 as the first task of the Group 2 repositories was the data consolidation scenario.
There is no general recommendation which repository to use. It depends on the project setup on customer side:
- If you want to use MDM for R/3 only, it makes sense to use Group 1
- If you want to use MDM for R/3 only, but you want to consolidate your customers and vendors in one single repository, you should use the Business Partner Repository because this one can hold both object types
- If you want to use MDM for CRM and SRM, you should use Group 2
So a general recommendation could be to check the Master Data setup and landscape within your project and then to choose the corresponding repository.
Kind regards
Michael

Service products and Warranties

Hi all,
Service products and warranties are created in CRM via transaction 'commpr01' .
I got to know that Service materials and warranties could also be created in R/3 system. If so which is the transaction to create service materials and warranties.
Also what is the advantage of creating "Service materials in R/3" over "Service products in CRM".
If we create "Service Products" in CRM and if we use the billling functionality of R/3 will the scenario work.. I mean do "Service Products" created in CRM are getting transfered to R/3. If it is transfered can I see the service Products in R/3 via 'MM03' transaction..
Any help is much appreciated.
thanks
Jothi

Good afternoon CeeDee,
Gas leaks can be quite dangerous and worrisome! I’m glad to hear that you were able to reach out to your gas company to get it shut off to your stove while you have your stove serviced under your Geek Squad Protection plan.
Presently, I was able to locate your Geek Squad Protection plan number using the information you registered with the forum. It is regrettable to hear it may be taking a few weeks to get the part necessary to repair your stove. As you state the part was estimated to arrive tomorrow on October 17th, I would like to look into this further to ensure we can get you back up and cooking safely in a reasonable amount of time!
If you should have any questions while I am researching this issue further, please let me know.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

XI products and software components in SLD

We are starting to implement XI in order to exchange messages between R/3 systems.
Is it better to create a custom software component within the standard SAP R/3 Product (in the SLD), or do you suggest to create also a custom product (even if the systems involved are SAP systems) ?
Which are advantages and disadvantages ?
Thanks in advance.

I am not sure if the question is answered. I am trying to see what is correct. SAP appear to say build under the specific Product supplied. Or else, what is that used for ?
I am not a seasoned XI developer by far, however, upon reading XI books and documentation, i see that S/W components are attached to Products, and the Products are Imported into the Intergration Builder. I have also seen, and been told, that it is common practice to create a Product that reflects the Project, and then attach the S/W components under that, for which XI would be interfacing. For example, if I were working on a new project, say, "myProj" I would create a product called "myProd", then attach the S/W components involved, say, CRM under that. When the Product gets imported into the Intergration Builder, I continue my developments under a new namespace, that is under the Product "myProj".
Is this right?
In reality, "myProj" is not a Product, it is a project.
I hope this is clear
thanks
Glen

CRM product and categories

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