CRM sales doc Error and resolutions

I am preparing a data bank on common errors and their resolutions in sales docs. What are the most common causes of errors and what are their resolutions?
Please mention the resolutions as far as possible.
Thanks.
Jon

Here are some...
- Error CRM_STRUCT_I 303 when copying:
"The structure data for item &1 could not be copied"
=> Notes 793211 and 727961 explain how to correct this error.
- Error CRM_CONFIG 103
" Configuration for product &1 is missing"
=> Notes 618057 and 706162 explain how to correct this error.
- Error CUX1 016
"No configuration data transferred".
=> Notes 708725 and 733083 explain how to correct this error.
This is usually due to the material variants, either the assessment of
the variant is not complete in the R/3 material master or a knowledge
base for the corresponding configurable material was not created and
loaded into the CRM system.
Also text items may have been sent to the CRM system. This is not
supported.
Will post more if i recollect/ find.
Julius

Similar Messages

Pricing doc. does not exist in CRM Sales Doc Creation

Hello gurus
I am new to Sales within CRM and recently have set up the IPC.
The IPC communicates with the CRM Server without any issues. I have download all data required in the IPC.
When I create a new sales order in CRM all is ok apart from the conditions tab, this shows Pricing doc. does not exist. - Diagnosis
You tried to access pricing information. However, a valid pricing document is not available.
Any ideas?
System Details
CRM 4.0
IPC 4.0 SP16
Regards
Barry

Hi Barry,
Please check first whether a pricing procrdure is correctly defined under Spro->CustomerRelationship Management->Basic Functions -> Pricing ->Determine Pricing Procedures.
Here please check whether for the Sales Area(that you use in your order) an procing procedure is correctly defined. Otherewise pricing will not happen.
To explain about Customer Pricing Procedure and Document Pricing Procedure
The pricing procedure defined here in the above path is generaly a combination of 1)Document Procing procedure and 2)Customer Pricing Procedure.
Document Pricing Procedure - This is assocaited with the transaction type. Goto the transaction type details in spro and there you will find the association.
Customer Pricing Procedure - This is associated with thh Business Partner. Select the BP(in sold to party role) and select "Sales Area" tab and in the "Billing" tab you will find this information.
Note that the pricing procedure need not have both the Document Pricing Procedure and Customer Pricing Procedure defined.Any one can also be present. It depends on the business requirement.
In your case can you please check whether the Pricing Procedure is prsent at all.
Regards,
Abishek

Doubt in CRM sales order Cube and ODS

Hell Friends,
We have a standard cube '0CSAL_C03' and ODS '0CRM_SALO' for CRM sales order.
ODS is attached with infosurce(datasource) -0CRM_SALES_ORDER_I and 80CRM_SAL2(this is update rules-another sales order items(lean extraction) ODS - 0CRM_SAL2).
we have another ods(lean extraction)- 0CRM_SAL2 and again it is attached with 0CRM_SALES_ORDER_I.
Could anybody explain me why two ods ar coming for sales order- crm.
Can we use two ods or only one ods-0CRM_SALO?
Could you pls. check it the system under- crm application component and let me know what is the best way for going impls.
Thanks,
Mahantesh

Hi!
actually they definatly use Bdocs because messages bdocs are the main communication elements in CRM. you will definatly find them in SBDM. Bdoc are simmilar idoc's they used to send information between CRM transactions and ERP systems, mobile clients or to BW. there are 2 types of Bdocs message bdocs(M Bdocs) and synchronization Bdocs (S Bdocs). Sbdocs are used for sycronizing between moblie clients and CRM online. M bdocs are used for communication within CRM and also for exachange information between R/3 and CRM as well.
So for sales we normally configure our standard Bdocs or we can modell our own bdocs. lean Bdocs are message bdocs but have only subset of all the fields in a transaction and used for updating only those fields. usage of them can be verified only CRM specialists. it depends on how your organizational sales process is configured in CRM.
in SALES we normally use bdoc BUS_TRANSACTION_MESSAGE this is used for most of the transactions in CRM. so you got to confirm from your team if they are using any other bdocs for slaes additional to the above mentioned.
with regards
ashwin

ITunes 12.1.1 installation errors and resolution (Win 7, 64 bit)

I am providing all of the installation errors I had experienced
and all of the methods I had tried until I finally came up with a solution.
Hopefully the details will help you see if your situation has similarities
which hopefully will make this post helpful in terms of a solution.
PART ONE: INSTALLATION ERRORS
I received the following installation errors
when attempting to update to 12.1.1
and later once I uninstalled and attempted to reinstall 12.1.1.
I used this link for the download:
http://www.apple.com/itunes/download/?cid=wwa-us-kwg-music-itu
> itunes 6464setup.exe
I then tried this link:
http://support.apple.com/kb/DL1614
> itunes 12.1.1 64 bit
Again 6464 in the name.
After uninstalling the iunes,
I discovered under add/remove programs:
apple application support 32 bit
and apple support update
I deleted these and restarted the PC.
I then tried reinstalling a NEW version
from the second link above.
Opened download iTunes 6464setup.exe >
Windows installer> iTunes > welcome to itunes
> next > installation options > install > user account control
> yes > next > (error message via pop-up window):
ERROR MESSAGE ONE
"An error occurred during installation of assembly Microsoft VC80 CRT Type ="win32",
version = "8.0.50727.6195".publicKeyToken="1fc8b3b9a1e18e3b"
processorArchitecture ="amd64".
Please refer to Help and Support
for more information.
HRESULT: 0X80070091"
> OK > iTunes > Status: Starting services >
(error message via pop-up window):
ERROR MESSAGE 2
"Service 'Apple Mobile Device Service' (Apple Mobile Device Service)
failed to start. Verify that you have sufficient permission to start system services"
SIDE NOTE
There was a USB cable connected to the PC to charge the iPhone,
but the iPhone was not connected. I detached the USB cable from the PC in case it's relevant.
(I did not reattach the USB cable until I finally got a copy of itunes to install. You will see later in this post below.).
I then clicked Retry.
ERROR MESSAGE 2 AGAIN
I received the identical 'Apple Mobile Device Service' error as above.
I then clicked Ignore.
iTunes > Status
> User Account Control pop-up window)
> Do you want to allow to install Apple iTunes>
Yes >
> Congratulations > Finish
> (iTunes pop-up error window):
> iTunes Helper
ERROR MESSAGE 3
a)
"Apple Application Support was not found.
Apple Application Support is required to run iTunes.
Please uninstall iTunes and install iTunes again.
Error 2 "
> (iTunes pop-up error window)
> iTunes
b)
"Apple Application Support was not found.
Apple Application Support is required to run iTunes.
Please uninstall iTunes and install iTunes again.
Error 2 (Windows Error 2)"
> OK > OK
ERROR MESSAGE 4
I received all of these errors above
when I had tried a fresh install before returning to the forum to search for answers.
When I had first tried a fresh install, I didn't get as far as the Congrats.
I only got as far as the first and second error listed above
("An error occurred during installation of assembly Microsoft VC80 CRT Type ="win32"...
AND Service 'Apple Mobile Device Service' (Apple Mobile Device Service").
Clicked on iTunes icon on desktop
ERROR MESSAGE 5
I receive the (iTunes pop-up error message window)
error 2 windows error 2 (identical to what's listed listed under 3b).
PART 2 - INSTALLATION RESOLUTION
The issue finally is resolved.
HERE IT IS!!!
1) Uninstall iTunes
2) check remaining Apple programs
(click control panel > programs > uninstall)
> check the listed Apple programs
Apple Application Support 32 bit,
Apple Mobile Device Support,
Apple Software Update,
Bonjour
3) Locate and save the correct file version of iTunes for your OS and System.
In my case, it's Win 7.
You must check for the System Type.
Computer > right click to properties > system type.
In my case its 64 bit.
The 32 bit installer is named iTunesSetup.exe,
while the 64 bit installer is named iTunes64Setup.exe.
I learned that some folks had experienced issues with
the 64 bit installer on the Apple site whether it's
because they had downloaded the 32 bit
when they needed the 64 and therefore
couldn't complete the install or in my case,
what appears to perhaps be a corrupted file that stated 6464 in the .exe file name.
This lead me to believe that finding the file with the correct file name and
correct file size to prove it authentic for that version would likely be part of
the solution if not the solution. File Hippo is one suggested means to locate the file.
I locate the iTunes download "iTunes64Setup.exe" that matched the size of the file
to a valid copy of that version of ITunes and I set it aside.
4) I then made sure that all old copies
and remnants of iTunes and Apple software
has been uninstalled by checking add/remove.
Then C: program files
and then C: program files (x86),
then running CC Cleaner,
then cleaning the registry using CC Cleaner
and then checking Tools under CC Cleaner.
***I discovered under Tools that there were remaining Apple files listed
after the uninstall of iTunes and other files had taken place under iTunes***
I visit tools under CC Cleaner and deleted the remaining Apple files
including Apple Application Support, Mobile Device Support, and Bonjour,
***but I leave the Apple Software Update folder as is, in tact***
under C: Program files (x86) and Tools of CC Cleaner and under Add/Remove.
5) I restart the computer, install the new copy of iTunes 12.1.1 (64 bit),
iTunes64Setup.exe, and it installed with zero errors.
Hope someone will find this useful. Good luck.

Try the "for older video cards" version.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

How to pass R/3 Sales org unit to CRM Sales order ?

Hi,
We are creating CRM sales order using FM ' <b>CRMXIF_ORDER_SAVE'</b>.
   We want to pass Sales Org. unit as '1101' ,but not getting updated in CRMD_ORDER tcode after SO gets created suxusfully.But Distribution Channel and Division are getting updated.
   But we are able to get the same if we give Sales Org. unit value as 'O 50000026',
and not by giving '1101'.
   Also we need this R/3 Sales Org. unit value dynamically using SELECT statement also.
   Pls let me know if anybody is aware of a solution for this..

Hi Nagesh,
Thanks for your reply.
If we pass R/3
wa_orgman-sales_org     = '1101'
wa_orgman-sales_office = '1101',
wa_orgman-sales_group = '105' ,
wa_orgman-dis_channel   = '01'.
wa_orgman-division      = '11'.
in the function module ,   sales order is getting created with errors saying Organizational Unit does not exist.
But If we give ,
wa_orgman-sales_org     = 'O 50000026'.
wa_orgman-sales_office = 'O 50000075'.
wa_orgman-sales_group = 'O 50000080'.
wa_orgman-dis_channel   = '01'.
wa_orgman-division      = '11'.
we could able to create order without errors.
For R/3 sales org ,the corresponding CRM sales unit is 'O 50000026'.
We want to pass R/3 sales org values instead of CRM sales values.
And this R/3 sales org values have to be selected dynamically from a table.
Pls help us to solve this issue.
Regards,
Siva

Reg:sales area+sales doc ty

hi all,
in VA01 when im trying to create a SO after entering sales doc ty and res sales area im getting the error as"sales doc is not defined for the sales area"
plz help me out to solve this issue.
Thanx
Raj

Dear Raj
Go to OVAZ, assign the sale document type to your sales area. Now create a sale order
thanks
G. Lakshmipathi

Upgrade CRM Sales -- Professional

A client originally purchased 10 Professional seats and 10 CRM-Sales seats. There is only one system defined for this installation. Needing more transaction capabilities, the client recently upgraded one of the CRM-Sales seats to Professional. Effectively, the goal is to reduce the CRM-Sales to 9 and increase Professional to 11.
After purchasing the upgrade, the Contractual Information in the License Key Request section of the portal shows:
User Type                          Licensed Requested
AddOn Access License               110      4
Professional User                  10       10
CRM Sales User (Standalone)        10       10
CRM Service User (Standalone)      2        2
Upgrade CRM Sales --> Professional 1        0
In order to deploy the additional professional seat, I've requested a new license with 9 CRM-Sales and 11 Professional. However, I get a "number of licenses users exceeded" message and only a temporary license is issued.
I have searched the Notes and the licensing documentation, but cannot determine how to claim the "Upgrade CRM Sales --> Professional" contract category so as to enable the additional Professional seat.
Any help would be appreciated.
Dave

Peter & M, thanks to both of you for your responses.
M, I don't believe you need to delete the production system in order to generate a permanent license. When I first generated the license with the additional user, and then found that it was only a temporary license, I was able to regenerate a permanent license by simply reducing the professional seats back to the original value.
Peter, yes, I confirmed that the license was indeed a temporary one. We're now pursuing it as an administrative issue with SAP.
Thanks,
Dave

CRM SALES Hardware Required.

Dear Friends:
My organization is in the process of implementation of CRM Sales 7.0 in Phase-I & eCommerce (Web-Channel) in Phase-II.
1. Can you please suggest me the HARDWARE Configuration required for both the applications . It is a MID -SIZE company.
2. Will there be different Dev & PRD Servers for Implementing CRM SALES, Marketing, Services, & Web Channel.
There will be MAX 20 Users on DEV Server & MAX 100-150 Users on PRD Server.
An early help will highly be apprciated.
| Regards | Pradeep |

Hi
Please find the answers below:-
1. Can you please suggest me the HARDWARE Configuration required for both the applications . It is a MID -SIZE company.
>> 1. CRM 7.0 Server
2. ECC Server (Version 6.0) and again not sure if you going to use it or already you have the same implemented in your organisation
3. TREX Server will be required if you going to use the WEB CHANNEL
4. JAVA Server will be required as JAVA will be extensively used in WEB CHANNEL.
5. Netweaver administrator need to be configured from WEB CHANNEL Perspective.
There are SAP Documents such as CR100 (General CRM) and CR800 for WEB CHANNEL requirements. These documents will highlight the server requirement.
The below link, though OLD enough, will give a fare idea about the architecture:
http://csc-studentweb.lr.edu/swp/SAPPM/CaseStudies/Chapter%2007%20--%20Engaging%20the%20SAP%20Solution%20Stack%20Vendors/mySAP%20CRM%20Architecture%20Guide,%20White%20Paper%20by%20Compaq.pdf
2. Will there be different Dev & PRD Servers for Implementing CRM SALES, Marketing, Services, & Web Channel.
>> Within one development server you can configure CRM Sales Marketing, Service and web channel scenarios. You obviously need to have a seperate server as your production server. Development server will be used to configure the scenarios, do a business specific development. Testing will be done on development server and then if everything is ok, these changes will be moved to production server
Hope this will help
Regards

Configuring sales doc type

Hi all,
Can anybody explain what is the difference between customizing sales doc types and
configuring sales doc types . I think we Cusomize the Standard(OR) to the client requirements. But in which Senarios Configuration is needed & in what requirements we do configuration.
Awaiting Reply
Thanks&Regards
Narayana

Hi,
Just to add, Configuration is like you are using the existing functionality provided by sap standard. Sap has gone through various business processes and requirements and come out with what generally required functionality would be. But then there would be cases where the client wants because he does his business in a little different way, that we want to put in the sap system.
Now that kind of functionality since it is not there we try to develop within the given frame work of sap. This is customizing. Like making sap talk with different interfaces.
In a way to say
Customizing is - Business to SAP.
Configuring is - SAP to Business.
As an eg. we have various sales document type like standard OR, consignment ( Fill up, Issue,Return ). Though in both the situations we trying to sell to the customer, the way it is done is different. So, SAP has provided that in the standard functionality and we just use it. But if there something different, then we need to develop it ie., customize it.
Hope it clears. Please reward if it is helpful.
Thanks & Regards
Sadhu Kishore

Configration and sales doc.get_config_mode error

Hi,
while I am trying to release into accounting it give an error "Internal error in communication between
configuration and sales doc.GET_CONFIG_MODE"
"Internal error in communication between configuration and sales doc.GET_CONFIG_MODE
Message no. V1854
Diagnosis
Internal error in communication between configuration and sales document in the form GET_CONFIG_MODE
System Response
The system cannot continue so terminates processing.
Procedure
Inform your system administrator." ( THIS DETAILS I GET IN WHEN I CLICK ON HELP)
Pls advice me on this ASAP.
Thanks ,
Minesh Soenji

HI,
there are a number of SAPNET notes dealing with error V1 854 (eg 1398628, 990436,...) but with different reasons depending on your detailed business case, please check them.
BR Christian

VA02 Internal error in comm. bt configuration and sales doc.GET_CONFIG_MODE

Hi all,
I am on ECC6.0 and get this error. I deleted SD BOM in CS62 and tried opening order in VA02 but no luck; same error: "Internal error in communication between configuration and sales doc.GET_CONFIG_MODE"
I following instruction in notes below (Execute function module)
You must enhance the interface of function module CUKO_DDB_CONFIGURATION_FINISH by import parameter IV_NO_CBASE (reference type C, proposal SPACE, optional).
In Release 4.6C, you must also implement Note 368412.
Appreciate if anyone has other suggestions,
Many thanks,
Hetal

Hello Hetal,
SAP note 900047 describes a possible reason for this error message.
The note also describes how to use report RCU_CHECK_CONFIGURATION (see SAP note 200914) to be able to open the affected sales orders again.
Hope this helps.
Best regards,
Daniela Hukle

How to create Oppertunity doc automatically after lead in CRM SALES

Hi,
how to create oppertunity doc automatically after creating lead in crm sales
Thanks7regards
kishor kumar

Hi Kishore,
Create SAP Business Workflow for Opportunity from Lead
Use
A lead is a business transaction that describes, stores, updates, and manages the potential business interests of a business partner, and the interactions based on this over a period of time. The goal is to provide the "sales" area with the information gained in the lead, in order that it can be used as a basis for deciding whether to create an opportunity.
The information gathered in the lead is transferred to the "sales" area via the workflow "create opportunity from lead".
In the workflow, you decide whether the opportunity is generated manually or automatically.
If the lead-specific attributes Priority and Lead group fulfill specific criteria, the workflow automatically generates an opportunity. Otherwise, the workflow sends a work item to the sales employee responsible, for manual creation. Once he has checked the data in the lead, the sales employee can either reject this lead or create an opportunity from it.
The workflow is automatically started when the lead is saved.
The sales representative entered in the lead is first taken as the sales employee whose task it is to create the opportunity based on the information in the lead. This person can be determined using partner determination in CRM, depending on the prospect in the lead, and can, for example, be a manager of a sales area. If no sales representative is entered, the workflow takes an organizational unit assigned in the workflow template, and sends the work item to all users assigned to the organizational unit.
Prerequisites
u2022     The type linkage for the start events AttributeChanged and SetErrorFree for the workflow WS10001011 are deactivated as a standard procedure, and, if you wish to start the workflow template, they have to be activated again in Customizing. The workflow task processors must also be maintained. In Customizing, choose Customer Relationship Management  Basic Functions SAP Business Workflow  Perform Task-Specific Customizing.
u2022     The workflow template uses the user statuses SAAC (accepted by sales) and SARE (rejected by sales) of the status profile CRMLEAD. If you have defined several user statuses, the data flow for task TS10008154 (set status) must be adapted accordingly.
u2022     When the opportunity is created, the workflow template uses the opportunity transaction type OPPT. If you have defined several transaction types for the opportunity, the data flow for task TS10008151 (create opportunity) must be adapted accordingly.
u2022     If the sales employee rejects the lead, the workflow resets the qualification level to value 02 (warm). If you have specified your own qualification levels in Customizing, you need to adapt the data flow for task TS10007918 (change qualification level) accordingly.
Process of Workflow WS10001011 (create opportunity from lead)
The workflow "create opportunity from lead" is started when a lead is saved with qualification level Hot and status Error-free. The system uses the lead-specific attributes Priority and Lead group to check whether an opportunity can be automatically created, or a sales employee first needs to decide. If the sales employee decides that an opportunity can be created, the lead status is set to "accepted by sales", and an opportunity is created in the background. If necessary, this is forwarded to the sales employee to check. If the sales employee rejects the lead, the lead status is set to "rejected by sales", and the initiator is informed by mail.
The workflow is ended if no opportunity is created and
o     the lead is deleted or
o     the qualification level of the lead is changed to a value other than Hot or
o     the status of the lead is changed to a value other than Error-free.
Path for the workflow:
==> SPRO
==> Customer Relationship Management
==> Basic Functions
==> SAP Business Workflow
==> Perform Task-Specific Customizing
Select the Application Componenet Abbrevation as CRM and expand
Select CRM-BTX and expand
Select CRM-BTX-LEA and click on Activate event linking and acivate workflow WS 10001011
It may helps you
Regards
Narayana

Getting an error while creating a ERP Quotation from CRM Sales Web-UI.

Hi Experts,
I am getting an error while creating a ERP quotation from CRM Sales Web-UI. Here I am enclosing the screen shot. Please give me the solution for this.Thank you in advance.
Regards
Kishor Kumar.

Hi Kishore,
Please refer to the link below -
Entry of ERP Sales Documents in SAP CRM - Sales Quotation and Order Management - SAP Library
Also, refer to the SAP note -
1446253 - FAQ note: ERP documents in the CRM Web UI (lead-to-cash scenario)
This note will give you the related topic and the configuration required through SAP help links.
Hope this will be useful.
Thanks and Regards
DJ

Editing sales doc in R/3 that was created in CRM

Hi all CRM Gurus
I am in the process of cofiguring the CRM system to enable the creation of sales documents.
All is working fine, I can create the sales doc is CRM, this them replicates through to R/3 without any errors, but I cant edit the sales doc in R/3 at all to change delivery or print order outputs
My question is this:
Can you edit a sales doc in R/3 that has been created in CRM??
CRM Version 4.0
kind regards
Barry Dixon

Hi Barry,
    You need to activate Scenario 'A' to change the documents in ECC, which replicated from CRM.
     For this you need to make below entries in ECC & CRM table.
                In ECC CRMPAROLTP table
                          PARNAME     CRM_SCENARIO
                          PARNAME2    INT_CHANGE_ORDER
                          PARNAME3    <SalesOrderType>
                          PARVAL1     A
                In CRM SMOFPARSFA table
                           PARSFAKEY     R3A_SALES
                           PARNAME       INT_CHANGE_ORDER
                           PARNAME2      <SalesOrderType>
                           PARVAL1       A
    You need to activate Cross System Lock according to the note 888665. CSL activation is must, if you won't activate CSL order can be edited in both the systems at the same time. CSL ensures order can be opened in change mode in only one system at the same time.
//Bhanu

Error Message"ERP adapter is called" for CRM sales order replicate to ERP

Hi All:
In our implemenation project, we use CRM7.0 stanard sales order type TA for sales order creation. And we did all the right configuration for sales order at CRM side. CRM sales order can be saved correctly.
But this CRM sales order couldn't be replicate into ERP, as in Middleware the corresponding BDoc message is yellow light and Error messsage show "ERP adapter is called".
Is anyone have same issue before, please kindly advise how to handling this issue and prossibile solution?
Best regards:
Kai

Hi Kai,
Is there any queue entry on transactions : SMQ1/SMQ2 with SYSFAIL status. If so, what is the error message it is showing?
Are you able to process the order further? Or getting an error message like "Document being distributed" or something?
Good luck,
Aaru

CRM sales doc Error and resolutions

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