[CRM to BI] Servcie Order duration in working days (local calendar)

Hi all,
We need to analyze in BI reporting service orders and duration of open orders in working days according to local calendar
How to send data from CRM to BI?
Standard extractors 0CRM_SRV_PROCESS_H / 0CRM_SRV_PROCESS_I send information about date of order ceration, order completion, status, etc
How to do it according to standards?
Do I need to set up custom Duration Type (SPRO - Date Management), add it to the Service Order document type and expand standard extractor of service orders?
Or probably it is better to calculate working days in BI according to date of order creation?
Thanks!

Hi,
    check this link Equipment Downtime
I believe u may have to recalculate the breakdown hrs using some FM in user exit QQMA0014 QM/PM/SM: Checks before saving a notification

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