Crystal Report server error

I'm new to posting here, so please bear with me! I have installed, in this order, crystal report server XI R2 .Net server 2005 (used as a viewer for reports in our web application), Crystal report server XI (BO), Crystal Report XI, BO XI SP4 on Windows Server 2003 R2 running as a VM. When I first install crystal report server XI R2 .Net server 2005, open our web app and run Crystal reports, they run just fine. After installing BO XI, Crystal Reports XI and BO SP4, I get an error:
Server Error in '/ImageWorks' Application.
Not enough memory for operation.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Runtime.InteropServices.COMException: Not enough memory for operation.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[COMException (0x80041004): Not enough memory for operation.]
   CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options) +0
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options) +87
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened() +279
[Exception: Load report failed.]
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened() +341
   CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename, OpenReportMethod openMethod, Int16 parentJob) +964
   CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename) +73
   roi_AdminReportViewer.Page_Load(Object sender, EventArgs e) +83
   System.Web.UI.Control.OnLoad(EventArgs e) +99
   System.Web.UI.Control.LoadRecursive() +47
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1436
Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433
I have loaded this same configuration on similar servers over the past 2 years with no issue. Can anyone help me? Doesn't look like the memory is being touched on the server, it's an IIS server with 1.5 GB RAM.

Hi Elaine,
So everything worked fine until you installed CRXI and BO R2 SP4? Let me know if the order of installation I have below is correct:
1. crystal report server XI R2 .Net server 2005
2. Crystal report server XI (BO)
3. Crystal Report XI
4. BO XI SP4
I know the .net viewer is usually set up in the Crystal Reports Server installation. I'm unsure as to why you have it listed separately.
Also which version of BO (Crystal Reports Server) are you installing (R1,R2,R3)? Could you clearly outline your first 2 installation steps?

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Crystal Reports Server Error - Unable to cast object of type

Hi Everyone,
Not sure if this is the right place to post this question but couldn't find a Crystal Reports Server section.
After doing a windows update on my crystal reports server the following error now occurs when trying to log into .Net InfoView -
An error has occurred: Unable to cast object of type 'CrystalDecisions.Enterprise.InfoObject' to type 'BusinessObjects.Enterprise.Desktop.InfoView'.
I found the following article which I followed and re-installed the .net components as well as ensured all services are enabled.
Article: https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes/sdn_oss_boj_bip/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333233303335333433323337%7D.do
The error still occurs.
I did some further investigation and found that a similar error occurs in the Admin Console when I try and open the Crystal Report DataSources.
This is the error page that comes up
Server Error in '/businessobjects/Enterprise11/WebTools' Application.
Unable to cast object of type 'CrystalDecisions.Enterprise.InfoObject' to type 'CrystalDecisions.Enterprise.Desktop.Report'.
+Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information
about the error and where it originated in the code.+
+Exception Details: System.InvalidCastException:
Unable to cast object of type 'CrystalDecisions.Enterprise.InfoObject' to type 'CrystalDecisions.Enterprise.Desktop.Report'.+
Source Error:
+The source code that generated this unhandled exception can only be shown when compiled in debug mode.
To enable this, please follow one of the below steps, then request the URL:+
1. Add a "Debug=true" directive at the top of the file that generated the error. Example:
<%@ Page Language="C#" Debug="true" %>
or:
2) Add the following section to the configuration file of your application:
<configuration>
   <system.web>
       <compilation debug="true"/>
   </system.web>
</configuration>
+Note that this second technique will cause all files within a given application to be compiled in debug mode.
The first technique will cause only that particular file to be compiled in debug mode.+
+Important: Running applications in debug mode does incur a memory/performance overhead.
You should make sure that an application has debugging disabled before deploying into production scenario.+
Stack Trace:
InvalidCastException: Unable to cast object of type 'CrystalDecisions.Enterprise.InfoObject' to type 'CrystalDecisions.Enterprise.Desktop.Report'.
   +CrystalDecisions.Enterprise.WebContent.WebSamples.DataSources.Common.datasourceInfoFromReports(ArrayList reports) 226
   +CrystalDecisions.Enterprise.WebContent.WebSamples.DataSources.Datasources.Main() 1821
   +ASP.websamples_datasources_datasources_aspx.__Render__control1(HtmlTextWriter __w, Control parameterContainer) 531
   +System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) 98
   +System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) 20
   +System.Web.UI.Page.Render(HtmlTextWriter writer) 26
   +System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) 25
   +System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) 121
   +System.Web.UI.Control.RenderControl(HtmlTextWriter writer) 22
   +System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) 2558
Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433
Any information on how I can fix this is greatly appreciated.
Regards
Paul
Edited by: Paul Griscti on Sep 3, 2008 2:52 AM

I'd try creating a new Application Pool just for running businessobjects and crystalreportviewers11 and nothing else.
Although the apps are .NET, it uses COM Interop for functionality, so using a common app pool with other versions will collide.
Beyond that - if you have a SAP Business Objects support contract - you might open a new SAP Incident ticket.
Sincerely,
Ted Ueda

Linux - Oracle - Crystal Report Server XI : Error in File Report1: Failed to load database information.

I am using Crystal Reports Server XI on Linux Server with Oracle Server 10g.
I did install Oracle Client on Report Server and config Oracle SID in tnsnames.ora also. It works well with tnsping command. Then, I published a report which was created in Crystal Reports developer on this server.
When I preview the report on Report Server. I got the following error message:
Error in File Report1: Failed to load database information.
Try to fix the problem I ran web Central Management Console -> Objects ->Report1->Process -> Database and set there the following parameters:
Database driver: Oracle
Server: servers_host_name
Database: (tried both ORACLE_SID and tns_name)
User: oracle_user_name
Password: oracle_pw
It still got the same problem.
I will appreciate any help.
Tham.

I was having a similar problem in Crystal Reports Server 2008 v1, and had to install the full client to resolve it, which I didn't like. I poked around some, and was able to get the Instant Client working with a few minor changes. Note that I tried it only with the 32-bit Instant Client even though I was on a 64-bit system because that was what SAP recommended when I talked to them.
The changes I had to do was initialize the Oracle environment variables (the instant client doesn't have a script to do this for you) and to create a soft-link which is included in the full client, but not in the instant client.
To setup the environment variables I created a file called env.sh and put it in /opt/crystal/bobje/setup/oracle/, where /opt/crystal was my install path. This ensured that it got called by the /opt/crystal/bobje/setup/env.sh script which runs as part of the System init scripts to initialize the environment. The following is what I put in my file (again for the 32-bit 11g R2 instant client):
     export ORACLE_SID=summitdb
     export ORACLE_HOME='/usr/lib/oracle/11.2/client'
     export ORACLE_BASE='/usr/lib/oracle/'
     export TNS_ADMIN='/usr/lib/oracle/11.2/client/network/admin'
     export PATH="$:/usr/lib/oracle/11.2/client/bin"
     export LD_LIBRARY_PATH="$$/usr/lib/oracle/11.2/client/lib"
After that, I created the missing soft link using this command:
     ln -s "$/lib/libclntsh.so.11.1" "$/lib/libclntsh.so.10.1"
Once I had done those two things, and restarted the service using the /etc/init.d script, it worked fine.

Invalid Key code Error while installing crystal report server 11

While installing crystal report server 11,i am facing an erro which says Invalid Key code Error.I had raised this issue to SAP customer support and attaching the conversation that we had.PLEASE HELP me to resolve the issue.
MAILS--Dear Mohit,
Thanks for the patience.
We have received the below update from the Licensing Team.
You received your permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
You did not purchase these licenses for Crystal Reports Server, but purchased it for Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but you elected to use version XI instead and received key .
You would need to enroll the licenses in maintenance if you want to upgrade them.
In case of any queries please create a ticket via the Service Market Place.
Regards,
Jessy
Customer Interaction Center
SAP Active Global Support
Hello Jessy,
The customer received their permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
They did not purchase these licenses for Crystal Reports Server, they purchased Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but they elected to use version XI instead and they received key .
They cannot decide to upgrade now - they must enrol these licenses in maintenance if they want to upgrade them.
Kind regards,
Rosemary
From: BOSAPASIA
Sent: 29 September 2009 05:49
To: Savage, Rosemary
Subject: FW: Crystal Reports Server Installation Issue
Importance: High
HI Rose ,
Need your assistance on the below issue.
Customer purchased Crystal Report Server XI R2 in 2005. When he is trying to install it now, he is getting an Invalid Key code Error.
He has provided us the Scanned copies of the Key code and the registration number.Can you please help and check if he can be provided with a Keycode.
Regards,
Jessy
CIC Team Lead
Customer Interaction Center
Global Support Centre India
SAP Labs India Pvt Ltd
Hi,
Providing you with the required details to proceed further
Registration Number-
Registration Email Address-taxmantra.support
And also please find attached the scanned copy of the Registration key we got for the Crystal report server.
Dear Mohitk,
Thank you for your information.
I checked with the concerned colleague and received the below update:
Please check from where you got this key code. If from a paper, please scan it to us. Please let them track to the original paper or email.
If you have registered the key code, please provide us the registration number or registration email address so that we will try to check for you.
If you did not register before, as the promotion is over so the key code could not be replaced.
I request you to kindly check the same at your end and revert with the details.
Moreover, there are two ways for Crystal Report customer to get support.
One is customer with bundled product such like BOE and under maintenance. These customers will have an S-user ID and password to log a case in service market place via http://service.sap.com/message
A learning map was provided, listed on left column.
The other is customer with only Crystal report product, the support is via SDN.
http://service.sap.com =>Crystal Reports and Xcelsius Support=>Crystal Reports and Xcelsius Forums
Customers can first check whether other customer has got the same issue and find the reply from our engineers.
You may also post your own thread for support.
Anything else I could help, please do not hesitate to contact again.
Hi,
I am providing you with the details required to resolve the issue related to Crystal report installation,for reference of the issue please refer the mail below.
Please find attached the Scanned Document containing the details as per the details required by you.
Hope to see a quick resolution for the issue.
Dear Mohit,
Thank you for your e-mail.
As discussed, I understand that youu2019ve procured Crystal Reports Server 11 in 2006. However youu2019re facing issues with key codes while reinstalling the same. We request you to kindly provide us with below details for further assistance.
Your customer number:
Your customer name and address:
Purchase order number:
Any other products purchased along with Crystal Reports Server 11
Any S-User Id:
Any old case ID:
Please feel free to contact us if any further queries.
Hi,
I am raising this concern on behalf on Taxmantra project (Tata Consultancy Services noida).
We have bought licensed Crystal Reports Server 11 near by 2006.We are trying to install the crystal server but while installing ,we have encountered with an error message that:-
"The product key code you have entered is incorrect"
We are facing the same issue in 2006,I am attaching with this email the conversations that was held in 2006 to get the correct key code.
Please help us to resolve the issue as early as possible.
My contact number:
If you need any further information do let me know

Ajit,
By design, the product is not able to be installed under the superuser account.
1. Create a new user and specify a home directory for the user without a quota set.
2. Copy or move the installation files to a directory that the new user can read. I suggest you move the installation files directly into the new user's home directory.
3. Logon as the new user (or su - newuser)
4. run the installation shell script using that new user's account.
NOTE: Ensure the system meets the requirements from the supported platforms documents.
.Tony

Error when running a report in Crystal Reports Server 2008

Received the following error message:
Error in File Relatorio4: Failed to load database information.
Or
Error
Failed to open the connection. Relatorio4 Details: [Database Vendor Code:
12154 ]
I'm trying to run a report Crystal Reports 2008 in Crystal Reports Server 2008.
I use the native driver for Oracle (Oracle Server).
Any help would be appreciated!

Hi Vilari,
Do a small test to test your connection.
-Right Click on desktop ->
Create new text document->
Save as test.UDL->
double click and test connection by selecting driver name,datasource name,user id and password.
Click on Test Connection.
It should be succeed.
Database Vendor Code is the error returned by the database client/server.Its not a Crystal Report Error.Check Microsoft's web site for more info on what that error means.
Likely the client has not been in stalled or configured or both.
Also check that proper DSN is configured or not.
As you are using Oracle make sure that a TNSNAMES.ORA file exists and is in the proper place and accessible. See the operating system specific manual for details on the required name and location.
Check to see that the service name exists in one of the TNSNAMES.ORA files and add it if necessary.
Make sure there are no syntax errors anywhere in the file. Particularly look for unmatched parentheses or stray characters. Any error in a TNSNAMES.ORA file makes it unusable.
Hope this helps
Regards,
Shweta

Crystal Reports Server XI error in Infoview

We have an old Windows 2000 server that was running Crystal Reports Server XI (not R2) and we recently reinstalled it on a Windows 2003 server and imported all the reports. All scheduled reports work find however in Infoview if we click View Latest Instance I get the following error:
"An error has occurred: File or assembly name CrystalDecisions.Enterprise.Desktop.Word, or one of its dependencies, was not found."
In the Application Event log on the server I get the following 3 errors at the same time.
"Failed to connect to server. Error: 0x80070005"
"Detection of product '{5A5C2A47-52AC-4715-9A6C-E4433B2DDDEF}', feature 'DotNETSDK' failed during request for component '{90C1F7A4-6DFD-4F1F-A5D2-923F04D9D77B}'"
"Detection of product '{5A5C2A47-52AC-4715-9A6C-E4433B2DDDEF}', feature 'DotNETSDK', component '{54EC1C27-1B41-4A53-8E89-8F8D13E78AB8}' failed. The resource '' does not exist."
it looks like a permissions issue. Has anyone seen this before?
Mike

Post Author: krishna.moorthi
CA Forum: General
Hi,
I am new in Crystal Report Server XI .
I am facing the problem to passing dyamic parameters and connection information to the report in the ASP.Net and C# environment.
can u give me the tips for dynamic passing parameters and connection to the report?
waiting for your reply.
thanks in advance

Crystal Reports Server 2008 Installation Error

Good day,
My name is Dominic Hung and I work at Business Objects. One of my clients is coming across an installation error on their evaluation of CRS 2008 and is detailed as follows:
They currently have the actual report writer (Crystal Reports 2008) on a desktop PC. It's not installed on the server.
We have the MySQL ODBC loaded on the local desktop as well as the server that is hosting CR2008 Server.
The credentials (userid/password) used in both the desktop and server's ODBC configuration is READ ONLY.
During the installation wizard for CR2008 Server, I key in the userid & password that I use when we create reports, but I receive an error stating that
CMS database error: STU000226
BusinessObjects Enterprise CMS: Unable to connect to the CMS system database "esc:10.127.214.22:3306". Reason: Database access error. Reason access denied for user 'jdcherry'@'% to database 'esc'
This is where everything stops and they can't go further. They are not sure why they are receiving the "access denied" error as shown above. They have no problem connecting to the MySQL database when they create a report using CR2008, the CR2008 SERVER won't accept my credentials during the installation.
QUESTIONS:
The "jdcherry" UserID (which I use) is READ ONLY on the MySQL database that's hosted on the Linux box. Does the userID have to have higher priviledges than just READ ONLY in order to validate the database credentials?
If so, what level of access is required?
Does the installation of CR Server update any of the tables that are stored on the MySQL database?
Do we need to install the Crystal Reports 2008 on the server in order for Crystal Reports 2008 SERVER to work?
What other workarounds can be done for the client? The windows server they have Crystal Reports Server 2008 installed on has web services enabled but are continuing to come across issues. Any insight for the client would be greatly appreciated.

Does the userID have to have higher priviledges than just READ ONLY in order to validate the database credentials?
The userID used when installing CRS must have dba previleges (create/drop tables) on the schema.
Does the installation of CR Server update any of the tables that are stored on the MySQL database?
You should create a new schema/DSN for the CMS db. The installation of CRS creates 8 new tables.
Do we need to install the Crystal Reports 2008 on the server in order for Crystal Reports 2008 SERVER to work?
No
All this information is in the BOE XI3.0 Installation Guide.

Crystal Reports Server XI - Error: Help

Post Author: Robert
CA Forum: General
Hey Guys,
Error is to do with dynamic parameters and info view (and cms)
When i run a report with dynamic parameters it will prompt me to select the parameters i want, but when i click ok i get this error:
Unknown Error in Prompt Engine !! and the report is no more
Im under pressure to get this working again, any help most greatly appreciated.
Robert

Post Author: krishna.moorthi
CA Forum: General
Hi,
I am new in Crystal Report Server XI .
I am facing the problem to passing dyamic parameters and connection information to the report in the ASP.Net and C# environment.
can u give me the tips for dynamic passing parameters and connection to the report?
waiting for your reply.
thanks in advance

Error Connecting Crystal Report Server XI to Database

I am trying to install Crystal Reports Server XI on a server running Windows Server 2008 R2 (64 bit). The software installs fine; however, when I try to login to the CMS (central management server), I get the following error:
Falied to retrieve cluster name from the database. Reason: Unable to connect to the database using the provided connection string. Reason: [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified.
If I go to the configuration tab of the CMS and specify my data source, it acts like it is set up correctly.
I am not sure what the problem is. Does anyone have an idea?
Thanks.
Danielle

Make sure that you have the 32bit ODBC driver activated for your BOBJ repository connection (configure this using odbccad32.exe)
Regards,
Stratos
PS: I assume that Windows 2008 and SQL server 2008 were never officially supported for CRS XI. But I guess that also official support for CRS XI has already expired.

Error when I deploy a report on crystal reports server 2008 V1.

Hi ,
I am getting below error when I deploy a report on crystal reports server 2008 V1. I have installed the crystal server on Linux machine.
"A server communication error occurred. All servers with kind rptappserver could be down or disabled by the administrator. "
Please help.
Thanks,

Hi
use the Universe Designer (designer.exe).
Regards,
Stratos

Copying objects within Crystal Reports Server produces an error

When trying to copy an object from one folder to another within Crystal Reports Server XI R2, I encounter the following error:
There was an error while writing data back to the server: Two destination property bags exist. Use the bag that is appropriate for your client's version number: SI_DESTINATION (version XI and earlier) and SI_DESTINATIONS (version XI Release 2 and later).
I did have a copy of BOE XI installed however, this was removed prior to installing CRS XI R2
fyi - The 'Move' of objects works fine

Hi,
The issue you are facing is because there are still some registry entries left behind by XI. It is always recommended to do a clean install.
For now, you may > back up the registry > run regedit > search for traces specific to XI > delete the keys.
hope it helps.
Cheers,
Subhodeep

Crystal Report Server 2008 Embedded RAS Error

We have installed crystal server 2008 embedded on a Microsoft 2008 server 64 bit box, with no error being reported during the install. No updates or patches have been applied and we selected the default
installation. We then have been attemping to run a sample report that we downloaded off of SAP's support site to confirm that the installation was a success. We have not be able to accomplish this.
Going through the Sizing and Configuration Guide for OEM Partners on page three it talks about a registry key that points to the default location that all the reports need to be housed at in order for the
report to be run. When we preformed a search on this key no results were displayed. We need to know what steps we need to take in order to get a report to display correcvtly on the RAS.

I dont know why that registry key doest not exist. That paper also says that you can put a switch on the command line start for the RAS server:
-reportdirectory <filepath>
[ Optional ] The report directory root this RAS instance will use for opening reports. Users will only be able to open reports are contained in <filepath>, or a subdirectory of <filepath>. If unspecified, RAS will default to the value stored in the registry. For Crystal Reports Server Embedded 2008, the registry key is HKLM\SOFTWARE\Business Objects\Suite 12.0\Report Application Server\Instances\<Instance Name>\Server\LocalConnectionMgr\ReportDirectoryPath
Try setting the -reportdirectory on your ras start line.
u201C
theserveritison\C$\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\crystalras.exeu201D -reportdirectory C:\reportfolder\
Jason

How to get past Crystal Reports Server 2008 Linux install error

Hi,
     During the install of Crystal Reports Server 2008 on Red Hat Linux we select use an existing DB (Oracle) and it prompts for:
Crystal Reports Server 2008 Setup
Enter the information for your new CMS
Oracle TNSNAME :
[SANDBOX                     ] *
User ID :
[crystal_rpt                 ] *
Password :
which then gives me:
Crystal Reports Server 2008 Setup
ERROR
Failure to validate the database credential has a potential to crash the database at a later stage. Enter the correct information.
It doesn't let me get past this and just send me back to the previous screen. I've check and re-checked and the information TNSNAME, User ID, and Password are all correct. Now I can exit out the install and sqlplus to the database just fine with all that same information.
What does this error mean? And how do I get past it?
Thanks,
~Jet

Hi Jet,
I've go the same problem. Have you solved this problem?
Regards,
Aldo

Crystal report server 2008 v1 connect to oracle error in win 64 bit

Dear Experts,
I have install crystal report server 2008 v1 in windows server 2008 64-bit, oracle client 10g 64 bit. When report connect to database, it 's has an error: Fail to load database information.
I tested on crystal report 2k8 v1 by : Open this report file , and preview, It has an error :
" Fail to load database information. Details: the database connector crdb_oracle.dll could not be loaded. The correct version of the database client for this database type might not be installed".
But, on win XP 32 bit, It's OK.
Could you please tell me how to fix it?
Thanks and Best Regards.
Quan, Ly Thanh - Software Engineer, Information Technology Center- Mekong Housing Bank- Viet Nam
Edited by: Ly Thanh Quan on Jun 21, 2010 9:17 AM

Hi,
first you must uninstall the 64 bit version.
But you can install the 32bit version on a 64bit OS.
When you install the 32bit version please make sure to not install into the "Program Files (x86)" Folder - somethimes i had problems with the "(" ")".
Regards
-Seb.
Edited by: Sebastian Wiefett on Jun 22, 2010 9:29 AM

Crystal Report Server 2008 error

Good afternoon:
Iu2019m having some issues with the Crystal Report Server 2008.
I have reports scheduled that have parameters, when I want to change the parameters is giving me the following error.
Parameters
An error has ocurred: $Proxy7
Also I have the same problem when i try to change the printer settings.
Printer Settings
An error has ocurred: $Proxy4
I need to fix this a ASAP.
Thanks in Advance.
Nancy Rodriguez

http://service.sap.com/support
You have to use a support User ID and password. Talk to your local SAP representative if you do not have a user ID for the support portal.
Regards,
Stratos

Crystal Report server error

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