Crystal Reports Server XI Release 2 - Automated clearing of user sessions.

I am having issues with unused user sessions not clearing automatically from the CMS Server after they have finished using "InfoView".
1) I have set their preferences to "always log me off InfoView" when closing the browser.
2) I have uncommented out the "SessionCleanupListener".
3) I have changed the "TokenSetting" to "False".
4) I have reduced the logout time to "2 minutes".
After trying these 4 changes individually and together the sessions are still not automatically clearing at all.
Please can someone advise and this is starting to get very frustrating.
Many Thanks
Nick.

Do you know if there is a fix available as this is on our Citrix Application servers and we need IE7 for other applications?
If not do you know how to send SAP a direct support question?
Many Thanks
Nick.

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Crystal reports server XI release 2 installation problem

Hello, everybody,
got 2 of crystal reports server XI release 2 packages back in 2006
since then only crystal reports designer were used (great software) and it works fine.
but now trying install the server version included in the package, installation gives error
on the key what is supplied with in the package.
error message said "the product key code you entered is not valid"
is there are any time restriction on the official key codes?
can anyone, please, comment?
with best,
Janis Briedis

Please re-post if this is still an issue to the Business Objects Forum or purchase a case and have a dedicated support engineer work with you directly

Crystal Reports Server XI Release 2 SP4 for Windows

Is Crystal Reports Server XI Release 2 SP4 for Windows compatible with Windows 2003 R2 SP2 Enterprise Edition 32bit?
Is Crystal Reports Server XI Release 2 SP4 for Windows compatible with Windows 2008 Enterprise Edition 32bit?

Hi
Could you please check this [url|https://www.sdn.sap.com/irj/boc/crystalreports] also [this |https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/f0e3a95b-911e-2b10-a087-b352a156b362] and
[This|http://resources.businessobjects.com/support/communitycs/TechnicalPapers/cr_2008_supported_platforms_windows.pdf]
Regards,
S.Manu

Crystal Reports server XI release 2 java Integration - Urgent

Post Author: premnathk.chn
CA Forum: JAVA
Hi,
I am trying to evaluvate Crystal Reports server XI release 2 and i face problems in integrating it with java. can sombody help me out?
Also when i try to open a report using INFOVIEW i get a cannot open connection error.
thank & regards,
Prem

What problems exactly are you running into? Are you getting errors? Also - the infoview error is most likely that the report can't connect to the database - or that the account that the Page or RAS server is running under can't see the database server. Try running the page server and RAS server under a user account that has domain privileges
a programmer learning programming from perl is like a chemisty student learning the definition of "exothermic" with dynamite

Crystal Reports server XI release 2 -Urgent

Hi,
I am trying to evaluvate Crystal Reports server XI release 2 and i face problems in integrating it with java. can sombody help me out?
Also when i try to open a report using INFOVIEW i get a cannot open connection error.
thank & regards,
Prem

What problems exactly are you running into? Are you getting errors? Also - the infoview error is most likely that the report can't connect to the database - or that the account that the Page or RAS server is running under can't see the database server. Try running the page server and RAS server under a user account that has domain privileges
a programmer learning programming from perl is like a chemisty student learning the definition of "exothermic" with dynamite

Crystal Report Server - how to release concurrent user license

Hi all,
I have a client using Crystal report server 2008, they have 25 concurrent user license.
On all the services, the timeout properties is using the default 20 minutes timeout.
If user close a session by pressing the X, instead of clicking Logout, it did not release the license.
Example, instead of recording 12 active user session, it seems to show 15 user sessions where CR server shows that one of the users has 3 sessions open when in fact he only has one session.
Is there a way to resolve that?
From the forum post, I found one of them indicating that there is no solution to this. Is it true? I hope I am just missing something.

There are no session release tools built into XI other than restarting the CMS. If you want you can use SDK code [such as this |http://johnnyye.com/blog/2008/08/12/business-objects-xi-session-removal-tool/]to accomplish a psuedo session management.
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Regards,
Tim

Crystal Reports Server XI Infoview Error Messages

Just upgraded to Crystal Reports Server XI Release 2. I can create reports and save them using the enterprise method. The reports run fine in Crystal reports but when I try to view a report using Infoview I get the following messages:
Unable to retrieve object.
Library not registered.
If I change viewers the first line will be different but the second line will be the same.
All the servers are running and permissions look good. I've searched the web and this forum and could not find an answer.
Thanks,
mx_forever

Jock,
That is understandable as I just saw a typo in the dll name. I think more importanly we should check on a few other items.
1. I am presuming the Infoview/CMC applications are running in IIS. Is that true? Do you jave the java version installed as well? If so, attempt to open the report(s) there.
2. Is IIS is involved, Is there a valid virtual directory for crystalreportviewers115?
I have never seen anything with "Line 6" before. It may be a reference to the web.config file that specifies the viewers etc.
Tony

RAS Java API Exception on Crystal Reports Server XI R2

Hi
We download run the evaluation version of Crystal Reports Server XI R2 SP2.
Our web application uses RAS Java API to talk to Crystal Reports Server to open unmanaged reports.
        ReportClientDocument lo_ReportClientDoc = new ReportClientDocument(); //*** Cause exception
        ReportAppSession reportAppSession = new ReportAppSession();
        reportAppSession.createService(
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        reportAppSession.setReportAppServer(servername);
        reportAppSession.initialize();   //*** Cause exception
        lo_ReportClientDoc.setReportAppServer(reportAppSession.getReportAppServer());
        lo_ReportClientDoc.open(asReportName,OpenReportOptions._openAsReadOnly);
        ReportServerControl control = new ReportServerControl();
        control.setReportSource(lo_ReportClientDoc.getReportSource());
The lines marked with "//*** Cause exception" above cause the following exceptions, although at the end the reports came up correctly. When we were running Crystal Reports Server XI (Release 1), we did not see this exception. Can you tell what is going wrong? Thanks.
SystemOut     O org.xml.sax.SAXParseException: File "null" not found.
+     at org.apache.xerces.framework.XMLParser.reportError(XMLParser.java:1202)+
+     at org.apache.xerces.readers.DefaultEntityHandler.startReadingFromDocument(DefaultEntityHandler.java:499)+
+     at org.apache.xerces.framework.XMLParser.parseSomeSetup(XMLParser.java:312)+
+     at org.apache.xerces.framework.XMLParser.parse(XMLParser.java:1079)+
+     at com.crystaldecisions.xml.serialization.XMLObjectSerializer.load(Unknown Source)+
+     at com.crystaldecisions.proxy.remoteagent.ClientSDKOptions.readClientSDKOptions(Unknown Source)+
+              at com.crystaldecisions.sdk.occa.report.application.ReportClientDocument.b(Unknown Source)+
+     at com.crystaldecisions.sdk.occa.report.application.ReportClientDocument.h(Unknown Source)+
+     at com.crystaldecisions.sdk.occa.report.application.ReportClientDocument.<init>(Unknown Source)+

Hey did anyone ever answer your question, I have exactly the same problem 4 years later, sigh

Does CR 2008 work with Crystal Reports Server 11.5

I currently have CRS 11.5 and am using CRXI. I would like to upgrade CRXI to CR2008 (visual advantage), but not upgrade CRS at this time. Does CR2008 work with CRS11.5? Any known issues to be aware of?
Thanks,
Jsr

Unfortunately, CR 2008 is compatible with CR Server 2008 only You could refer to the [CR Server 2008 Supported Platforms|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/90e0d1a4-ae34-2b10-198c-f309bfa21e91]
Kindly refer to the [Crystal Reports Server XI Release 2 Info|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/20d9fe63-396c-2b10-e7a8-efddd1a910f6]
Hope it helps !!

Difference between Business objects Entprise and crystal report server

hello,
I have to develop reports which will be used by a group of 100 to 150 users and total reports are 7 and each report will be around 100-150 pages each. So i am in the process of evaluvation BOE and CR server.Can any body help me out in this.
Prem
Trying something new

Hello Prem,
The Concurrent Access License is per-user logon to Crystal Report Server or BusinessObjects Enterprise.
Each User logon will increment the CAL. If a User logs on twice, then CAL is increased by two. A CAL will not be released until a User logs off. If the maximum number of CALs have been attained, further logon attempts will be denied.
With a Named User License, you can have a number of active Users up to the number of NUL that you've purchased. The named user can connect multiple times to the system. If you would like to add additional Users beyond the NUL that you have, you either have to purchase further NUL, or disable a User already there.
In either case, the CAL or NUL won't work like the CPL that you have with the JRC - license management is handled by the Enterprise system.
With Licensing for the Server or Enterprise, each user accessing reports must be named within the system.
Sincerely,
Ted Ueda

Where to define .rpt file location in Crystal Report Server 2008

Hi all,
I have installed Crystal Report Server 2008 in my machine and trying to invoking the report from my java application. Earlier we have used Crystal Report Server XI Release 2 and in my java application i am passing crystal report server name, report name, parameters and it is woking fine in Crystal Report Server XI Release 2. But now I have installed Crystal Report Server 2008.
In Crystal Report Server XI Release 2, we have a option to provide the report directory folder from the computer. That is in Central Configuration Manager - > Right click on Report Application Server -> Properties -> Parameter Tab -> Change Option Type to Server and And Select directory which contains the .rpt files.
Like the same way, i need to give the report directory path in Crystal Report Server 2008. Then only the report server will find the report from the directory and display it. In my application i am passing the report name to the crystal report server. The report server will find the exact report from that folder from the local system and display it in application.
I can able to give the report file directory in Crystal Report Server XI Release 2, but cannot able in Crystal Report Server 2008.
Pls help me how could i do this?

In Command Line Parameters of ReportApplicationServer

Upgrading from CR 10 Embedded Edition to Crystal Reports (server) xi

We recently upgraded from CR10 Embedded edition to Crystal Reports Server Xi. In our application the users access the reports via a web page (where they enter the paratemeters) and the report is displayed using the Crystal Reports viewer. The CR server xi was recently installed and all the SDK references have been as mentioned in this document: https://boc.sdn.sap.com/node/724. But now when the reports are accessed via the web page we are encountering the error 'All of your system's 0 Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again later or contact your administrator to obtain additional licenses.---- Error code:-2147217397 Error code name:enterpriseLogonFailed'
Can anyone share your thoughts or provide suggestions?
Thanks,
in advance!
SG.
Edited by: Shekhar Gorthy on Aug 4, 2008 10:58 PM
Edited by: Shekhar Gorthy on Aug 4, 2008 10:59 PM

Hello SG,
A common issue that arises when migrating from Crystal Enterprise 10 Embedded to Crystal Reports Server XI applications that use the Report Application Server (RAS) SDK.
The RAS supports two modes of operation - "Unmanaged" and "Managed" reporting.
With CE10Embedded, you'd be using Unmanaged Reporting, where you'd copy the Crystal Report rpt file to the RAS server, and reference it by path when opening it in the ReportClientDocument class instance.
With Crystal Reports Server XI, you can use either Unmanaged Reporting, or Managed Reporting. Managed means you'd publish the rpt file to be "managed" by the CR Server Central Management Server (CMS). In code, you'd log onto the CR Server, retrieve the ReportAppFactory from the CMS, retrieve the report from the InfoStore, and pass it into the ReportAppFactory to create the ReportClientDocument.
I'm assuming you're still using "Unmanaged Reporting" with Crystal Reports Server.
If so, each report request will be authenticated in the CMS using the "Guest" account, and each request will use up a Concurrent Access License (CAL).
If you're getting the exception on the first report request, then that likely means you have the complimentary copy of CR Server XI, that comes with zero CALs and five Named User Licenses.
You won't be able to use unmanaged reporting with the complimentary version. You may want to modify your code to use managed reporting.
If you're getting the exception on the sixth or subsequent request, then that likely means you've purchased CR Server XI, and the base edition comes with 5 CALs.
If you contact sales, you can inform them of the number of users you have, and how frequently they request reports, and sales can recommend a license to match your requirements.
Sincerely,
Ted Ueda

Crystal Reports Server 2008 dispose not closing document

Hey everyone,
I;m running some reports through Crystal reports 2008 server (no service packs) using the RAS sdk and Java.
This was working swimmingly for a while until yesterday when the server hosting the RAS and app server fell over. I tracked it down to a problem with the RAS server. The error i got in my logs was General Exception, Report SDK Exception Not enough memory for operation. I reran the process and when i watched task manager the memory being allocated to crystalras.exe went through the roof! it went from 50k to 1.8g of ram in under 10 minutes.
I tried lots of the other suggestions in here for the errors about memory that are similar to mine (increasing the heap memory etc.) and none of them worked.
One thing i noticed though is that when I run the process and watch the metrics page of the RAS server on the management console the number of Open documents does not decrease even though i am 100% totally and utterly calling .close and .dsipose after every report i open. Definitely. Ive debugged it a million times and it is calling these methods. It is successfully releasing the connections fine but does not seem to releasing the open documents. After the Open documents metric went down to 0 (im presuming after a timeout) the memory that crystalras.exe was reduced. I then changed the timeout tag in CRConfig.xml to 1 minute to see would this help out any but the open documents did not timeout any faster.
Would i be right in thinking that these open documents would be causing my problem of the aggregated memory? Im at my wits end here so any piece of help is greatly appreciated!

Hi Ted,
Thank you for getting back to me, i was on vacation there for a while so that is why i didnt get back to you.
When I call reportClientDocument.isOpen() just before i dispose of the report it is true and after i dispose of it it correclty returns false.
I am really stressing out over this as we are reduced to running 500 reports through the server (one after another) and then stopping the process and restarting the RAS server and then running another 500 reports.
crystalras.exe gets up to about 2g of ram consumed for only 500 reports.
I even changed some of the timeout settings on the settings page of the management console to see would they timeout and release the memory but alas it didnt release as much as a byte. I left it for 3 days and it didnt deallocate one piece of memory.
Im currently investigating is there some way from my code that I can restart the RAS server, either through the SDK or through a windows process or scheduled task.
Ted, as far as i can see there are no service packs for Crystal Reports Server 2008, is that right? when i go to the downloads page there only ones listed for release X1.
Thank you for your help.
J.

How to print a report on crystal report server using webservice call

Hi,
I'm looking for web service api calls that help print a report on the crystal report server. Can someone post a snippet of how this is done.
Thanks,

Below is a snippet that uses the BusinessObjects Enterprise XI Release 2 version of the BIPlatform Web Services Java Consumer API:
Sincerely,
Ted Ueda
/* Printer name */
String printerName = "\\\\van-s-prt01\\VAN-P-BEAVERCREEK";
/* URL to Enterprise Web Services */
String servicesURL = "http://localhost:8080/dswsbobje/services";
Session ceSession = null;
Connection ceConnection = new Connection(new URL(servicesURL + "/session"));
EnterpriseCredential ceCredential = new EnterpriseCredential();
ceCredential.setDomain(cmsname);
ceCredential.setAuthType(authType);
ceCredential.setLogin(username);
ceCredential.setPassword(password);
try {
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     ceSession.login(ceCredential);
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} finally {
     if(ceSession != null)
          ceSession.logout();

Crystal Report server error

I'm new to posting here, so please bear with me! I have installed, in this order, crystal report server XI R2 .Net server 2005 (used as a viewer for reports in our web application), Crystal report server XI (BO), Crystal Report XI, BO XI SP4 on Windows Server 2003 R2 running as a VM. When I first install crystal report server XI R2 .Net server 2005, open our web app and run Crystal reports, they run just fine. After installing BO XI, Crystal Reports XI and BO SP4, I get an error:
Server Error in '/ImageWorks' Application.
Not enough memory for operation.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Runtime.InteropServices.COMException: Not enough memory for operation.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[COMException (0x80041004): Not enough memory for operation.]
   CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options) +0
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options) +87
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened() +279
[Exception: Load report failed.]
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened() +341
   CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename, OpenReportMethod openMethod, Int16 parentJob) +964
   CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename) +73
   roi_AdminReportViewer.Page_Load(Object sender, EventArgs e) +83
   System.Web.UI.Control.OnLoad(EventArgs e) +99
   System.Web.UI.Control.LoadRecursive() +47
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1436
Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433
I have loaded this same configuration on similar servers over the past 2 years with no issue. Can anyone help me? Doesn't look like the memory is being touched on the server, it's an IIS server with 1.5 GB RAM.

Hi Elaine,
So everything worked fine until you installed CRXI and BO R2 SP4? Let me know if the order of installation I have below is correct:
1. crystal report server XI R2 .Net server 2005
2. Crystal report server XI (BO)
3. Crystal Report XI
4. BO XI SP4
I know the .net viewer is usually set up in the Crystal Reports Server installation. I'm unsure as to why you have it listed separately.
Also which version of BO (Crystal Reports Server) are you installing (R1,R2,R3)?   Could you clearly outline your first 2 installation steps?

Crystal Reports Server XI Release 2 - Automated clearing of user sessions.

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