Upgrading from CR 10 Embedded Edition to Crystal Reports (server) xi

Question

We recently upgraded from CR10 Embedded edition to Crystal Reports Server Xi. In our application the users access the reports via a web page (where they enter the paratemeters) and the report is displayed using the Crystal Reports viewer. The CR server xi was recently installed and all the SDK references have been as mentioned in this document: https://boc.sdn.sap.com/node/724. But now when the reports are accessed via the web page we are encountering the error 'All of your system's 0 Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again later or contact your administrator to obtain additional licenses.---- Error code:-2147217397 Error code name:enterpriseLogonFailed'
Can anyone share your thoughts or provide suggestions?
Thanks,
in advance!
SG.
Edited by: Shekhar Gorthy on Aug 4, 2008 10:58 PM
Edited by: Shekhar Gorthy on Aug 4, 2008 10:59 PM

Answer 1

Hello SG,
A common issue that arises when migrating from Crystal Enterprise 10 Embedded to Crystal Reports Server XI applications that use the Report Application Server (RAS) SDK.
The RAS supports two modes of operation - "Unmanaged" and "Managed" reporting.
With CE10Embedded, you'd be using Unmanaged Reporting, where you'd copy the Crystal Report rpt file to the RAS server, and reference it by path when opening it in the ReportClientDocument class instance.
With Crystal Reports Server XI, you can use either Unmanaged Reporting, or Managed Reporting.  Managed means you'd publish the rpt file to be "managed" by the CR Server Central Management Server (CMS).  In code, you'd log onto the CR Server, retrieve the ReportAppFactory from the CMS, retrieve the report from the InfoStore, and pass it into the ReportAppFactory to create the ReportClientDocument.
I'm assuming you're still using "Unmanaged Reporting" with Crystal Reports Server.
If so, each report request will be authenticated in the CMS using the "Guest" account, and each request will use up a Concurrent Access License (CAL).
If you're getting the exception on the first report request, then that likely means you have the complimentary copy of CR Server XI, that comes with zero CALs and five Named User Licenses.
You won't be able to use unmanaged reporting with the complimentary version.  You may want to modify your code to use managed reporting.
If you're getting the exception on the sixth or subsequent request, then that likely means you've purchased CR Server XI, and the base edition comes with 5 CALs.
If you contact sales, you can inform them of the number of users you have, and how frequently they request reports, and sales can recommend a license to match your requirements.
Sincerely,
Ted Ueda