Cs3 serial number not accepted when installing cs6 as upgrade

I downloaded photoshop cs6 after paying for it as an upgrade from photoshop cs3. During the installation it asked me for the serial number for cs4 or cs5 but not cs3. It would not accept the serial number of my cs3. A look at other forums suggests the only way round this is to hack in as if I was doing an illegal download. When I installed on this computer, the help Desk took over my computer and had a lot of trouble overriding the problem. I now have a new computer and am having the same problem in trasferring cs6 to the new computer. Unfortunately I have deactivated cs6 on this computer and at present cannot use it at all.

Contact Support team to sort this out.
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

Similar Messages

  • Serial number not accepted when installing

    I received photoshop elements 10 as a present. I wanted to wait until we had our new computer to install (Mac OS) but now the disc seems out of date and I can't install it. I tried downloading the updated version online, but it won't accept my serial number

    You need to install the version that the serial number is assigned to.  There shouldn't be any reason for the disc to fail, but you can try downloading version 10 and see if that works...
    Download Photoshop Elements products | 11, 10

  • Serial number not  accepted when using disc to download on second computer.

    Serial number not accepted when using disc ot download CS6 to second computer. Help...

    make sure you're entering the correct serial number for the correct product:  http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    if you're certain that you are doing that, contact adobe support:  http://www.adobe.com/support/chat/ivrchat.html

  • Serial number not recognized when installing.

    I bought Acrobat Standard XI off the Adobe website.  When installing the serial number is not recognized.  The drop down box for selecting which product I bought has a selection for Standard X but not Standard XI. 

    Hi brabski
    The download link is for the retail version installer so if you do have a volume license then you need to download the installation files from
    https://licensing.adobe.com/.
    Below is the link to contact for support:
    https://www.acrobat.com/misc/en/contact-support.html
    Please reply for any assistance.
    Thanks

  • Serial Number not accepted CS4

    I have a Macbook Air and tried to install CS4 Design Standard, but the downloaded installer does not accept my serial number (marked as invalid). I purchased the CS4 Design Standard (Education) in 2009. What can I do to install the CS 4 on my Mac that has no disc drive? Why is my serial number not accepted?
    Looking forward for help!
    Thanks.

    contact adobe support if you're certain you're using the same serial number that worked previously, http://www.adobe.com/support/chat/ivrchat.html
    otherwise, make sure you're using the correct serial number, http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Serial number not valid when upgrading from LR4 to LR5 [was:leewayphotography]

    J’ai acheté LR 4 il y a 1 an avec le n° de série sur la boite. J’ai acheté l’upgrade pour LR 5 et je n’ai jamais pu installer la version définitive avec ce n° de série.Ce n° de série n'est pas valide. La durée version d’essai est terminée et donc je dois retourner à LR 4 pour continuer à travailler ? Pourquoi cela ne fonctionne pas?

    Bonjour.
    J'ai bien compris votre réponse qu'il fallait utiliser un nouveau n° de série. J'ai bien téléchargé LR5 le 18 mars 2014, j'ai bien reçu une facture
    n° IEE2014000174985 mais je n'ai pas de trace d'un nouveau n° de série. Il n'est pas sur la facture, ni dans le logiciel?
    Que faut-il faire
    Leewayphotography
    From: John Waller
    Sent: Monday, April 21, 2014 10:14 PM
    To: leewayphotography
    Subject: Serial number not valid when upgrading from LR4 to LR5 was:leewayphotography
          Re: Serial number not valid when upgrading from LR4 to LR5 was:leewayphotography
          created by John Waller in Photoshop Lightroom - View the full discussion

  • Serial number not recognized when I update lightrrom

    serial number not recognized when I update lightrrom

    More specifics might be helpful, but try this info site
    Lightroom and Creative Cloud FAQ

  • CS3 Postscript fonts not visible when Installed with Suitcase 11.0 Vista Ult64

    CS3 Postscript fonts not visible when Installed with Suitcase 11.0 on Vista Ultimate 64bit.
    Truetype and Opentype work fine. I have searched through all the forums here multiple times, but not found a solution. The only workaround I found was to manually put the font files in c:/ProgramFiles(x86)/CommonFiles/Adobe/Fonts.
    When I put any font files in that folder, they show up in CS3 for use, but not in windows apps. I thought I would make a permanent work around by placing all of my uninstalled font files in that folder, then use suitcase to install them from there. That didn't work because EVERY font in that folder is available to CS3 and turned on. Do they get installed when you put them in there?? It didn't seem like they were installed, and windows apps didn't see them.
    These are workarounds anyway. My main goal is to have suitcase work so I can organize my fonts efficiently. Extensis blames the font and CS3. I have read that there are adobe issues with other font management software as well as suitcase. Any help would be appreciated.

    Got mine FIXED here is what i did:
    Windows 7 64bit SP1, CS 5
    Postscript fonts (comprising of *.pfb + *.pfm files) did not show up in any CS5 app, but showed OK in Word, Excel, Notepad etc.
    Tried  activating through Suitcase Fusion 2 and also through FontExpert 2009 -  but neither of them made the fonts visible in CS5 apps
    1) open Start Menu/Control Panel/Fonts
    2) on the sidebar there is "Font settings" item
    3) set the settings as i did
    [    ]  Hide fonts based on language settings
    [ x ]  Allow fonts to be installed using a shortcut (advanced)
    FIXED mine,
    now i can use Suitcase Fusion 2 to install any PFB/PFM fonts without any problems...
    PLEASE IF THIS WORKED FOR YOU TOO, LEAVE A MESSAGE HERE SO OTHERS KNOW IF THIS FIX IS 100% WORKING

  • CS2 Premium serial number not accepted at use on Win 7 system

    I have at several years old version of the Creative Suite 2 Premium. It has been licensed on a Win XP system previously, but now I try to install it on my new Win 7 computer.
    But the "Personalize your software" - window will not accept the serial number that I can read on the product casette from the label named "SERIAL NUMBER CREATIVE SUITE PREM".
    Am pretty sure that it is entered correctly, and in fact the same serial number is accepted during installatin.
    Please advise....
    Ole C P

    Hi Jeff,
    The request for the serial number comes when I start up InDesign, I have not tried the other programs.
    I enclose a screendump of the Serial number request and while I am at it a foto of the product case as well:
    <Images removed by Moderator>
    regards
    Ole Carsten Pedersen

  • Serial Number Not Valid 2nd Install CS5.5

    I'm trying to download CS5.5 Design Standard Student and Teacher on my Windows 8.1 machine and receive a "Serial Number Not Valid" notification. I have already downloaded the product on my Macbook Pro a few years ago, but was under the impression I was allowed to download it on 2 computers. Anything I can do???

    the serial number for a mac installation is not the same as for a windows installation.  and, in fact, cs5.5 is not a dual  platform product so you cannot install it on a windows machine unless you have a windows license/serial number.
    you could upgrade to creative cloud.  the subscription apps (cs6, cc and cc 2014) are all dual platform.

  • Trouble reinstalling serial number not accepted

    difficulty reinstalling registration after computer crash. needed new motherboard and we formated the hard drive now serial number not acceptable

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • Serial number not accepted lightroom MAC but works on windows

    loaded a test version of lightroom on MAC. Tried to add the serial number but number was not accepted.
    Installed Lightroom on Windows PC and entered the serial number and this works fine.
    Why can I not add the same number on my MACbook?

    Christian the version available through the Creative Cloud Desktop application is designed for subscription customers.  Please run the uninstaller for Photoshop Lightroom located in the Applications/Utilities/Adobe Installers folder.
    Once you have installed the subscription version you can download the full version from Adobe - Lightroom : For Macintosh.  Each update contains the full installation files so please download the Adobe Photoshop Lightroom 5.7.1.
    If you do not have a Creative Cloud or Individual membership then I would recommend removing the Creative Cloud Desktop application.  It is designed as an installation mechanism for individuals who have an active membership.

  • My FCS3 serial number wont work when installing prokit update. WHY?

    I have FCS3 installed on my computer and when I downloaded and installed the prokit update I launched final cut pro, it ask for the serial number. When I entered it it said it was invalid. I have my retail serial number so why doesnt this work. now I cant launch any of my FCS3 apps.

    Azzie wrote:
    Im sorry correction, when I installed the pro application update it asked for a serial number again and when i entered it, its said it was invalid.
    How does this differ from your original post?
    Azzie wrote:
    I have FCS3 installed on my computer and when I downloaded and installed the prokit update I launched final cut pro, it ask for the serial number. When I entered it it said it was invalid. I have my retail serial number so why doesnt this work. now I cant launch any of my FCS3 apps.
    Updates do not require serial numbers. If you are trying to upgrade from, say, Final Cut v6 to Final Cut v7, yes, that will require your previous serial.
    Pretend we are not able to see what you're doing. Explain it to us carefully.
    bogiesan

  • CS4 Design Premium serial number not accepted?

    We are trying to move an installation of CS4 Design Premium between computers in our organisation.
    It has been successfully unregistered and uninstalled from the original old computer, but we are unable to successfully install it to the new computer.
    If we select the English (International) language upon install, the installation fails, citing missing components in the application directory.
    If we select English (US) upon install, the installation succeeds but we are unable to enter the provided serial number of the boxed install media - even though it is definitely the correct serial number.
    Has anyone else ever seen this odd behaviour and found a way past it?

    I haven't seen that strange behavior, but you can chat online with someone from India about it: Adobe Connect Chat Support

  • My serial number is not accepted when installing Photoshop Elements 12.

    I just purchased and downloaded Photoshop Elements 12 for Mac.  The serial number provided, which I entered by copying and pasting when prompted, is not recognized as a valid serial number.  Please help.

    Hi pjheller10
    Issue has been fixed from backend now.
    Could you please retry.
    Please let us know in case of any problem.
    Regards,
    Sumit Singh

Maybe you are looking for

  • I don't have an aerial and got the channels throug...

    So when I signed up for BT, I asked the sales person whether I would get TV channels without the aerial. They explained that we wouldn't get the majority of freeview channels but we would get the extra channels BT give you (Comedy Central, Discovery,

  • How to embed views dynamically in a view container ?

    Hi ,     Can you please guide me how to embed a view dynamically in a view container ? Thanks & Regards Gaurav Jain

  • What exactly IS the "compliation" function in iTunes?

    I even searched under iTunes Help, and I can't figure it out...what is it, how does it work, and what is it good for??

  • Disk i/o error on sleep wake ONLY

    I'm having a currious and worrisome problem. For the past few weeks I've been inindated by a problem where after waking from a lengthy sleep, my late 2011 MBP will hang for about 5 minutes with a spinning beachball. I checked the console error log an

  • Starting database using PFILE

    Hello, Gurus. I am a newbie to Oracle. Need to modify the paramters for database, so the use of Pfile is required. But even the Pfile created by oracle is not working correctly. Below shows the error messages: SQL> create pfile='C:\responsefiles\orac