CS6 acting like a trial

I am having issues with my CS6 key coming up as a trial version. I can open and close my adobe programs a limited number of times before I have to reregister the key, which puts me into another trial. I lose preferences and it is just a dang inconvenience. Has anyone heard of a fix for this?

Believe it or not, I just got a phone call from Adobe!
I got onto their website yesterday and "reported a bug". I also wrote a long complaint when I received an email with my case number. If you can long in and find your case number, I suggest that you also write a complaint or see if you can re-open the case if they have closed it. Also, report the issue as a bug.
Anyway, the woman who called me (obviously from India, but quite good) said that this is a "known issue"! Can you believe it? I can't even express how angry this makes me!!
So she had me uninstall Photoshop CS6, but then we had to go to a number of different areas to delete other files. It was quite complicated, so I don't recommend that you do this yourself unless they offer the step-by-step process that you can first print out.
She explained that the reason we had to take all of these steps was that some program files (not photo files) were corrupted. After we spent about 10 minutes or so deleting everything as she directed, she then had me download and run a "Creative Cloud cleaner" from Adobe's website and run that.
Next, we reinstalled CS6.To my horror, the program opened in EXACTLY the same way!!! But, then we put the serial number in, opened the program, and went to the updater to downloaded the latest version which is 13.0.(whatever), which took another 1/2 hour.
Then, the program opened normally. She is sending me an email in case the issue pops up again.
What you should do, in my opinion, is to not try to fix this yourself. Do the 2 things I suggested (above) and hopefully someone will walk you through this same process. Be prepared, however, to spend about 1 1/2 - 2 hours on this!
I am so thankful that it seems to have worked, but angry that a KNOWN issue is only known to a few support people and not universally known. I hope this helps. It took several days for this woman to call me, so give it a while. Good luck.
Adobe - SHAME on YOU for allowing you customers to struggle with this for so long!!

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Welcome to Adobe Forum,
Welcome to Adobe Forum,
You can go through this thread, it can help to resolve your issue:
http://forums.adobe.com/message/5703632#5703632
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
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CS6 acting like a trial

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