CTIOS: Call ended for all agents

Hello,
I have recently upgraded UCCE system from version 8.0 to v9.0
A week later (Today), an incident occurred twice a day:
At a certain time, all calls (with all the agents) got disconnected. The message Call Ended displayed at CTIOS desktop.
Then the call center went back to normal activity.
I tried to dumplog jtapi and call manager pim logs, as well as cti logs.
I also observed CVP logs at the time of the issue but I can't find anything significant
What could be the issue?
Thanks,
Sahar

Hi,
I have gone through the logs and couldn't figure out the problem. As i can see the calls are presented to Agents even during the mentioned time(12:50 to 12:55). Kindly let me know if you still facing the problem, If yes check your network connectivity once and forward us the same set of logs with appropriate time zone or give the ANI or Agent details to narrow down the search.
Thanks,
Ganapathi.S

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