Curve 8530 and backup assistant

I had bu assistant working for months. I don't know if it's the upgraded OS or something else but the addition I made to my contacts a week ago does not show up online. If I click on bu assistant on the BB it only offers to "restore" which is probabloy not a great idea if the online version is not as updated as the cell. If I "sync" on the bu assistant online page, the red and black thing keeps moving but I don't see anything else happening.
Any suggestions? (BTW I do use the BB desktop software for backups and I installed aurkon bu but can't tell if it's up to date.)
Thanks.....

On one phone I uninstalled, it rebooted, I downloaded it from vzstart, installed and it rebooted. But all it wanted to do was to restore. I ignored it and an hour later it did the backup. No new pin.
On the 2nd phone I did all that above, twice, with no luck. Did it again the next day and decided to let it do a restore. Ironically it did a backup of over 10 numbers after the restore but did not show up on the web.I installed "lookout" which Verizon suggested when they phoned me after I had left an email on their contact page. They told me there are issues with BUA and they are working on it. Guess what - 3 hours later the changes showed up on the web. So I supposedly have 3 backups going (BB desktop, BUA, lookout) and don't know if any work or if upgrading the OS ruins them.
The thing is, is this going to happen every single time there is an OS upgrade?. (This message looks half like a complaint and half like I'm happy things are working! Oh well)

Similar Messages

HELP!!! Contacts gone and backup assistant isnt restoring them?

I lost my contacts 2 months ago on my iphone 4s. The numbers were saved in my text messages though, so I went by those, and re entered the names to match, etc. That saved half of them (115). Then, it happened again last week. so, same thing, and this time, downloaded the Verizon BackUp Assitant app, and synced as I added the names back in. Today, same thing happened, contacts gone, and nothing in my backUp assistant...PLEASE HELP! I have my own business, so contacts are crucial to my every move!!

Verizon backup assistant stinks. My 4s keeps dumping my contacts and backup assistant dumped them all too. You stink
>>Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

$30 upgrade fee is for Wireless Workshops and Backup Assistant Plus?

I recently upgraded my device, over the phone, using the 2 year discount price of $199. I was completely unaware and never told by the VZW agent that I would be paying an extra $30 to help VZW offset the cost of Wireless Workshops and their Backup Assistant+ crap. The agent on the phone told me to expect a $199 + tax charge on my next bill but failed to mention the extra $30 and, to be quite honest, I'm pretty upset about this. I called the customer support line and was told the $30 free is there to support the cost of the Backup Assistant Plus service (which I do not use and have completely removed it from my phone because it's trash) as well as the Wireless Workshops they offer in their stores. This is complete ** and if I had been made aware of this nickle and dime scheme by VZW when I was upgrading, I would have canceled my upgrade and gone with another carrier instead of signing another 2 year contract. I will NEVER go to a workshop for a device, service, whatever that I know how to use or could spend an hour researching online so why am I having to pay for this? I use Titanium Backup Pro and the Android SDK environment to backup my phone and data instead of the clunky Backup Assistant Plus trash. In fact, I've completely removed all traces of BA+ on my phone...
So why am I "donating" $30 to Verizon for services that I, and I'm willing to bet most people, don't use? Why wasn't I made aware of this by the VZW agent I spoke to on the phone?
/rant

steelystan wrote:
The final price of the phone was $260. I was told by the VZW agent to expect a ~$199 + tax ($215) charge on my next bill. There was no mention of a $30 upgrade fee. I was not notified BEFORE the purchase, and if it's listed on the discount upgrade page it's not very clear.
I did not see the articles in the news about this fee in the past and VZW did not make it clear to me that I would be charged this fee. I expect the VZW phone agent to make me aware of the fee's associated with any service I use, like this upgrade, but the agent failed to mention it.
Yes, I am complaining about the discount. I'm already unhappy that I was forced to lose my unlimited data plan when upgrading (unless I paid for the phone in full), but being charged an extra $30 for "services" like BA+ and workshops is absurd. Regardless of how much of a discount it was I don't like having surprise fee's come up on my cell phone bill. Why don't they include that free in the displayed upgrade price? Why not show $229.99 instead of $199.99?
And it's 57% discount, not 60%+
Well according to the stats you just posted sales tax is 8% so since you insist on including that, then at full price a $600 phone plus 8% is $648. $260/$648 is 40% thus you received a 60% discount. Also even at 57%, you are complaining about a 57% discount? Really? If you went to a car dealer and got a 57% discount you'd be ecstatic. If you got a TV for 57% you'd be ecstatic.
This fee was announced April 11th 2012 It made ALL the major news sources.
http://www.engadget.com/2012/04/11/verizon-upgrade-fees/
http://money.cnn.com/2012/04/11/technology/verizon-upgrade-fee/index.htm
http://www.reuters.com/article/2012/04/11/verizonwireless-upgradefee-idUSL2E8FBGQ820120411
http://www.wired.com/gadgetlab/2012/04/verizon-upgrade-fee/
http://arstechnica.com/gadgets/2012/04/verizon-to-start-charging-30-upgrade-fees-on-april-22/
http://www.zdnet.com/blog/gadgetreviews/verizon-wireless-to-add-30-upgrade-fee-for-all-existing-customers/29184
http://www.huffingtonpost.com/2012/04/11/verizon-wireless-phone-upgrade_n_1417959.html
http://www.dslreports.com/shownews/Verizon-Starts-Charging-30-Phone-Upgrade-Fee-119201
http://news.cnet.com/8301-17938_105-57412428-1/verizon-to-start-charging-for-phone-upgrades/
http://news.yahoo.com/verizon-jumps-board-upgrade-fee-train-230900778.html
http://usatoday30.usatoday.com/tech/news/story/2012-04-11/verizon-wireless-upgrade-fee/54173448/1
Just to name a few sources.
There is no way you were not told in some fashion. You say VZW agent. So you ordered this over the phone? Ok so where did you see the phone you wanted? Um at this site? Well the fee is listed VERY clearly on the price of the phone. if youw ent into a VZW store it;s CLEARLY listed on the price tags.

Curve 8530 and photos without media card?

An acquaintance replaced her Curve 8530 with a Droid and wants to get her photos off the Curve. She has never installed BB Desktop nor backed up her photos before. She claims she has no media card in it but I wonder if you can save photos without one and I'm not there to check out her phone myself right now.
So my 2 questions are 1) If you do not add a micro-SD card, can you still take and store photos? (I wonder if she has a card and doesn't know it). And 2) If it is possible without a media card, how can she download her photos to her computer? (If it's a media card, I know what to do)
TIA

JMB wrote:
An acquaintance replaced her Curve 8530 with a Droid and wants to get her photos off the Curve. She has never installed BB Desktop nor backed up her photos before. She claims she has no media card in it but I wonder if you can save photos without one and I'm not there to check out her phone myself right now.
So my 2 questions are 1) If you do not add a micro-SD card, can you still take and store photos? (I wonder if she has a card and doesn't know it). And 2) If it is possible without a media card, how can she download her photos to her computer? (If it's a media card, I know what to do)
TIA
To answer your questions, yes you can store photos without a media card. There is a limited amount of memory available in the phone for media storage. Without a media card, the easiest method would have been for her to email the photos to an account accessed on a PC. Of course I am guessing that option is probably no longer available.
While I do not have a Curve 8530, I am guessing they came loaded with a micro SD card and your friend just doesn't realize it is there. I also guess the new Droid has one that could be used to access the 8530 files if necessary.

Get it Now and Backup Assistant

I use a Motorola RAZR. I understand now Verizon no longer supports Get it Now on this phone. Is there a way to directly install backup assistant, VZ Navigator and Mobile Email onto the phone? VZ customer service only told me to upgrade and offered no real assistance

Please disregard this post....I see this is posted elsewhere on this forum

Cloud media and backup assistance

I just added backup assistance to my plan and the cloud media, I cannot find my pictures or videos from my phone. Does anyone know what happened for them to disappear?

for an individual with only 2 points, you haven't given a whole lot but....
under "more like this" on right side of thread, remove notifications.
bye

Curve 8530 and Vista

I just bought my 1st blackberry... and I want to backup my contact information to my computer. I have a PC that runs on Vista. It looks like the disk that came with the package installed the desktop manager correctly; however, when I click and try to open it, nothing happens. I've reinstalled it twice and still have the same problem. Does anyone know if the software is compatible with Vista? Is it possible that I have a virus or something wrong with my computer?

Hi and Welcome to the Forums!
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have found the use of a Registry cleansing tool to be helpful at this point
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the backup process over.
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Backup Assistant - I am posting as a new item as this issue is shown as resolved and it is not.

I just got my second LG Cosmo 2 phone device and am having the same problem noted by others. I was told by a customer service rep to take my first phone back to a local store and exchange as the backup assistant problem I am having will be resolved. Well it did not resolve...read on. The first time I go to use the phone in the morning Backup Assistant is checking if changes to my directory have occurred. You have to unlock the phone to let it complete or you hit end to cancel the update. I have worked with customer service to fix the problem with no success. We have deleted backup assistant, which apparently re-installs automatically when you access "Apps". One customer service agent told me to change my schedule from midnight to some other time in the day as sometimes the Verizon systems are not available from midnight to 6 am. I am totally frustrated with this annoying issue every morning and especially if you are in a hurry to answer or make a call. Seems to me the backup assistant application could have a schedule option of "off" or "manual" so that this problem goes away. Let the phone user determine how they want to manage their directory backups. I've been in the software business for over 30 years and backup assistant is just poorly designed and it is proven by the numerous complaints similar to mine. It would be so simple to fix with a software update and stop a lot of wasted time in this forum or unnecessary calls to customer reps. It anyone has a solution please let me know. Thank you much.

Hi gmeyerco,
I know how frustrating it can be to have Backup Assistant connect randomly. The next step I would take would be to uninstall the application and reinstall it. Please follow these steps to uninstall/reinstall:
To Uninstall:
Press Menu
PressMediaCenter
Press Browse and Download
Highlight Backup Assistant
Choose options on the bottom left
Choose Cancel Subscription
To Reinstall:
Press Menu
PressMediaCenter
Press Browse and Download
Press Backup Assistant
Choose Free Subscription
Then follow the steps for installation and set up.
I am certain this step will resolve your issue, please reach out to us if the steps do not resolve your concern and we will certainly continue with trouble shooting.
Thanks,

Curve 8530 Has Stopped Responding During Wipe - I'm In Deep Trouble!

Hi Gang,
I'm in a bit of a jam and hopefully someone here can assist. I've searched the forum for an answer but couldn't locate one.
I have a Blackberry Curve 8530 and it's been experiencing some freezing from time to time.
Model: BlackBerry Curve 8530
Carrier: Koodo Mobile (Canada)
Software Version: 5.0 Bundle 1108
I decided tonight to backup all of my data and do a "Security Wipe" from the options menu.
I selected both options, typed "blackberry" and clicked "wipe".
I currently have the popup on my screen that says:
"Erasing Information...
Warning: Do not pull the battery out until erasing is complete."
On top of this popup is the dreaded little Blackberry clock with the spinning hand going around and around (like an hourglass would on a PC when it's "thinking").
It's been like this for almost two hours now and doesn't appear to be responding any longer.
The clock will occasionally disappear, only to re-appear a minute later.
I'm scared to pull the battery because it warns not to on the popup. I've tried to power it off with the Power Button but to no avail. No buttons do anything.
What should I do? I've never had an issue like this and I'm worried that I'll be in for a lot of headaches if I pull the battery.
Can anyone offer any advice or assistance? Have you run into this issue before? What happens if I pull the battery contrary to their warning not to?
I'm kind between a rock and a hard place...and it's 2:45AM here on the East Coast of Canada...want to try to get this fixed before I go to bed if anyone is awake and reading this.
Many, Many Thanks In Advance,
Jeff
Device: Blackberry Curve 8530
Carrier: Koodo Mobile (Canada)
Software Version: 5.0 Bundle 1108
Solved!
Go to Solution.

Yea it did... I kept thinking "what on earth is taking so long" but after about 3 hours or so it stopped and was fine... Just don't press anything lol

Curve 8530 not receiving emails from contacts

Hi, about a week ago, my Curve stopped receiving emails from people in my contacts list. I will still get them from companies that I've placed orders with in the past, as well as a notification that someone replied to a post I made on here earlier this week, but anyone in my address book isn't getting through to the phone, but they're in the inbox on Yahoo! I ran the diagnostic check that someone suggested, and the email address said "no" after it for connected. I don't know how to fix this. I've had the phone since May and never had an issue until now. I've spent over an hour on the phone with Verizon trying to solve it and they couldn't figure it out. I've deleted the account & added it back and I receive the email telling me it's registered, but no more. Also, when I go into "Folder Reconciliation" nothing is checked off, and I don't know how to do it.
Any help would be greatly appreciated for me. Thank you.

cameron172 wrote:
Had my Curve 8530 for more than a year issue-free with Verizon. Have an Outlook Web Access (OWA) and Hotmail email account registered. Last night, OWA messages was not being received and cannot be sent from the phone using the OWA account. However, the Hotmail account is working just fine, messages being sent and received. I have tried:
1) Rebooting/Removed battery
2) Updating password, username, and server URL under email accounts.
3) Re-registered the phone to the network. After 20 minutes, no change.
4) Resent service book for the account.
5) Ran diagnostic of mobile network. All "Yes" except for "Connected to: [OWA account] : No"
1-5 is all the troubleshooting I've found for the Curve 8530 and nothing has helped. Please help!
I would suggest that you do ALL of the above again.
If your service is not restored, you really need to call Verizon tech support and ask for your issue to be escalated to RIM level tech support.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Using pop e-mails with BB curve 8530

Hello I need a little help. Had a BB in the past but never needed to use it with my 4 pop e-mail accounts. Just switched from HTC Snap to a new BB curve 8530 and it does not seem to do what I need it to. On the snap it would check for new messages from all 4 pop accounts hourly and when doing so any new unread messages on the pop server would go to the snap phone and any deletions that were made on the pop server were removed from the snap phone also. I am sure BB has a way to do this but I am not seeing where or how to set this up. So far it seems I have to delete it on my BB to delete it off both but it will not take deletions from the pop and remove them from the BB. Please help, I have so many e-mails I have to manage and it is making me want to go back to the Snap since this is causing a lot more work.
Also, is it normal for PDF files to take a while to load and become clear to view as e-mail attachments? I seem to be waiting a while in comparison to the snap I had prior.
Much thanks!!!

Hi and Welcome to the Forums!
Concerning reconciliation between server and the BB, that will be governed by this KB. In nearly all cases, it sounds like you should be able to have 2-way reconciliation of deleted items...the KB includes a link to another article that discusses how to properly configure for that.
Concerning how long it takes to open and render an attachment, your prior device was likely downloading the entire attachment at the time it downloaded the email. BB's do not retrieve the attachment until you request it, so you must wait while it performs that download. I would guess that the actual time it takes either device to obtain the attachment is the same -- it's just that with the BB you are there watching it and therefore noticing it.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Why do I get "communication error" when selecting Contacts in Backup Assist Plus?

Have reset Backup Assistant Plus due to sync Errorcode 5 using Verizon response to others in this forum. After running Backup Assist Plus again, I find that I cannot select Contacts for backup. I get a message that says "Error - There was a communication error". I was able to select pictures and these were successfully backed up. Any suggestions?

Hello BobS3!
We absolutely want to make sure your contacts are backing up as well! I'm sorry you're running in to this concern. Let's figure this out together. Just to clarify, you mentioned you reset Backup Assistant Plus. Was this by following these steps: http://vz.to/14Iv5eS and clearing the data for the Sync Service and Backup Assistant apps?
Additionally, here is the easiest way to backup your contacts: http://vz.to/17zlkh3
Let me know the results!
Thanks!
MelissaM_VZW
Please follow us on Twitter @VZWSupport

How do I turn off the notification in Backup Assistant Plus Media?

If you turn on "schedule backup", there is nowhere to select the time of the backup. Setting the time of "Recurring Sync" in Backup Assistant + Contacts has no affect on the time of the backup in Backup Assistant Plus Media. Invariably it runs it a 3 am and then sounds the default notification sound. I can't find any way to stop it except to set the default notification sound to "silent". There are some notifications that I want to hear, so this is not a good solution. Does anyone know how to turn off the notification sound?

timsak,
Great question! We don't want these notfications keeping anybody up late at night and I personally know how what feels; we'll get to the bottom of it. You can access your Backup assistant plus profile on our website and ajust settings there http://vz.to/1mOFxfz and from your phone, adjust the Sound Settings and Backup Assistant Plus Settings by launching your System Settings. If problems persist, please reset the application from your phone http://vz.to/18HfhrM .
AdaS_VZW
Follow us on Twitter at @VZWSupport

Backup assistant Issue... Be Aware!!!!!

I've had the Droid X for about a month now.. I was able to sync my contacts for the first week with backup assistant. I tried to back up my contacts again with B.U.A. but it wouldnt do anything. I called verizon and told them the situation.
Apparently you have to UPDATE your contacts on GMAIL or any synced email account to your phone. Verizons still to this day having issues with B.u.a.
I have to use GMAIL for my contacts. It'll still attempt to connect to backup, but it fails everytime. It only says 14 are synced out of 200.
HOPE THIS HELPS FOR EVERYONE WITH A DROID HAVING ISSUES!!!!

HappyJackDaddy wrote:
Here. I posted the information below on a similar thread, but I think it will help you:
Seems to me that there are "Phone Contacts" and "Google" contacts. If you open up a contact on your phone, tap on Linked Profiles and you'll see whether the contact is a Google contact, a Phone Contact, or both. The contacts that you enter on your phone itself are both. The contacts that you enter online while in your Gmail account are Google contacts only. If you want all your contacts to be backed up to both Google and Backup Assistant, they have to either all be entered manually on your phone or they have to have gotten to your phone in the first place from Backup Assistant. That's because Backup Assistant only backs up Phone contacts, and Google only backs up Google contacts. If a contact is both, it'll be backed up in both places. Sounds like your contacts are backed up at Google because that's where you entered them (or imported them to) in the first place. My advice, if you want them to also be in Backup Assistant, would be to export a CSV file from Gmail and then import that file into Backup Assistant. At least I think you should be able to do that. Hopefully that won't double your contacts! I had the opposite problem. When I got the Droid X I had all contacts from my old phone on BA and they were pulled down to my Droid X, and I wondered why they wouldn't sync and show up on their own in Gmail. I finally exported a CSV from BA and imported it to Google. I was worried it would double my contacts, but it didn't. Worked great, so I'm thinking it should work fine in the opposite direction too.
Very nice info posted here. Thank you.

Blackberry Curve 8530 track pad only works on the main screen

I have a blackberry curve 8530 and the track pad will only work on the main screen. I have removed the battery and let it sit for 2 minutes before re-installing it again, the track pad started working but only for about 30 seconds and it back to the same thing.
Any suggestion?
Thanks You

Suggest that you get your handset serviced by an expert this will solve your problem..

Curve 8530 and backup assistant

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