Custom Report Configuration

Hi all,
I have an issue during the configuration of CustomerReportExtensions.xml.
I was already provided with EqtUIModelDefinitions.xml and EqtUICommonModels.xml files, but I'm not sure how to use them.
Would you please provide me with a documentation guide?
Thanks.

Have you looked at the Agile Product Lifecycle Management for Process Custom Report Configuration Guide?
It is available online on OTN, in the Product Lifecycle Management for Process Extensibility Pack 2.7 for Microsoft Windows zip file or HTML link:
[http://www.oracle.com/technetwork/documentation/agile-085940.html#plmprocess|http://www.oracle.com/technetwork/documentation/agile-085940.html#plmprocess]
If you have it already and have a specific question, let us know.
Thanks
Ron

Similar Messages

Custom Reports Configuration within OER

OER 11.1.1.3
Oracle Enterprise Linux R5U4 32 bit
Oracle BI Publisher 11gR1
We have managed to introduce some custom BI reports, but would like
to be able to add additional sections to the reports page on OER, It seems
that we can only add a single one. Creating additional ".toc" files do not
seem to be recognised by OER. The only ".toc" files recognised are the standard
ones and "custom.toc". Furthermore, the xml files that "custom.toc" refers to
only seem to support very limited capability compared to the other
files (e.g. projecPortfolioProductivity.toc, etc...)
We really need to extend our custom reports significantly over and
above what appears to be available and utilise the full capability of
BI Publisher

multiple possibilities:
- a transaction can point to a report (with standard selection screen 1000)
- a transaction can also point to a module pool (with any screen from the module pool)
--> The CIC will jump to the transaction, and you'll be able to return to the CIC afterwards, but it will not show the transaction within the CIC (standard "call transaction and return"-statement).
It's probably possible to define your own screen and call that as a subscreen in a workplace, but I haven't done it yet.
Grtz,
Michael.

How to register custom report under Custom Development Application

Hi 2 all
How to register custom report under the Custom Development application in R12 vision DB, and also confirm location/folder of Custom Development application in R12.
Thanks
Zulqarnain

Hi,
You may or may not need to "register" the workflow - it depends on the changes that you made and which Item Type you modified. Some applications are essentially hard-coded to use a specific item type and process, some hard-coded to use an item type but you can configure the process to use, and some allow you to specify which item type and which process to use.
Without knowing exactly what you have done, though, there is no specific advice that anyone can give you here on what you need to do, apart from to ensure that you have saved the new definition to the database.
HTH,
Matt
WorkflowFAQ.com - the ONLY independent resource for Oracle Workflow development
Alpha review chapters from my book "Developing With Oracle Workflow" are available via my website http://www.workflowfaq.com
Have you read the blog at http://www.workflowfaq.com/blog ?
WorkflowFAQ support forum: http://forum.workflowfaq.com

Custom Report: Can you hyperlink to a task or requisition?

Custom Report: Can you hyperlink to a task or requisition?
When defining, configuring a custom form based report, how do you hyperlink to the task item or requistion?

Hi
I've had this one answered with our yes! hours, I'm sure it came up in the training too - I'm assuming you are using advanced reporting?
If your requisition URL is http://servername/RequestCenter/myservices/navigate.do?requisitionId=18954&query=requisition you would need to create a colum in the report with the expression
'http://servername/RequestCenter/myservices/navigate.do?requisitionId=' || cast ([REQUISITIONID],VARCHAR(10)) || '&performerID=&query=requisition'
You would then need to insert a hyperlink type column and make the value of the computed value your hyperlink - I chose to make my ReqID the display name. As you are hardcoding the URL in, you will need to change it as you migrate between environments.
Hope this helps - it is going to make drill downs a lot easier for us now.
Meghan

Printer- custom report not printing

HI,
Apps 11.5.10.2
RDBMS 9i
Am able to get print from appliaction for stanadard reports.
If i give custom report.. its printing but content is not same as output..
OUTPUT is coming in one line..
%PDF-1.1
1 0 OBJ
<< 0
/Creator (Developer 2000)
etc
Thanks

HI,
Am getting output like follwing
Please run the test in (Note: 264118.1 - 11i : Pasta Pasta Printing Setup Test) to verify that PASTA is configured properly.------------- Test Result Summary -------------
Total Tests: 1
Success Count: 0
Error count: 1
Test Names Status
oracle.apps.izu.fnd.diag.FNDPastaDiag Succeeded with Warnings
----------- End Test Result Summary -----------
============= Test Result =============
Test Class Name: oracle.apps.izu.fnd.diag.FNDPastaDiag
Application Code: FND
Group Name: Setup
Status: Succeeded with Warnings
Time: 2010-07-06 11:57:07.0
Time Consumed: 8154
Test Version: 115.8
Tool Version: 115.131
Install Version: Base: none Upgrade: none
Mode: 1
Index: 1
Tested Class Name Tested Class Version
oracle.apps.izu.fnd.diag.FNDRequestIDLov 115.4
oracle.apps.jtf.regress.qatool.base.DBUtility 115.1
oracle.apps.jtf.regress.qatool.base.DiagBase 115.2
oracle.apps.jtf.regress.qatool.base.FileUtility 115.1
oracle.apps.jtf.regress.qatool.base.HRInfo 115.0
oracle.apps.jtf.regress.qatool.base.OSUtility 115.5
oracle.apps.jtf.regress.qatool.base.SessionHelper 115.0
oracle.apps.jtf.regress.qatool.fnd.FNDUtility 115.10
Input Names Input Values
Responsibility ID 50300
Request Id 320444
Diagnostic Test Executed By SYSADMIN
Dependent Class Names
Report:
Oracle Diagnostics Information Product Installation Status and Patchset Level Parameters
Generic Tests Language Information Pasta Driver Settings
Concurrent Node Environment Variables Pasta Viewer Settings to View Bi-Directional Reports Bi-Directional Specific Settings
Retrieving Log and Configuration Files for Support References
Database Information [Top]
Server = rofdbs5
Version = Oracle9i Enterprise Edition Release 9.2.0.6.0 - Production
Name/SID = STAGE
Language = AMERICAN
Character Set = US7ASCII
Application Information [Top]
Release = 11.5.10.2
Application = Projects (275) with status of INSTALLED
Responsibility = RI_Projects Superuser (50300)
MultiOrg Flag = Y
Operating Unit = RI Operating Unit (104)
Security Group = Standard
Oracle Diagnostics Information [Top]
Patch Oracle Diagnostics 2.5 RUP A (5914893) is installed
Patch Oracle E-Business Suite 11i Diagnostic Tools, Nov 2008 - 8.11 (7530017) is installed
Metalink Document Id = 264118.1
Product Installation Status and Patchset Level [Top]
Application Short Name Id Installation Status Patch Level
Application Object Library FND 0 Installed 11i.FND.H
Applications DBA AD 50 Shared 11i.AD.I.6
System Administration SYSADMIN 1 Installed Not Available
XML Publisher XDO 603 Not Installed 11i.XDO.H
4 rows retrieved
Parameters [Top]
Username = SYSADMIN
Responsibility = RI_Projects Superuser (50300)
Request Id = 320444
Generic Tests [Top]
Node Information
Tiers = Admin, Web, Forms, Concurrent
Pasta Executable Version
Version = 3.0.4.0(patch
Oracle Reports Version
Detected version 6.0.8.28.0 is >= expected version 6.0.8.18
Language Information [Top]
Installed Languages
Language Code Installed Flag NLS Language
US Base AMERICAN
1 row retrieved
Database Character Set
Database character set = US7ASCII
Pasta Driver Settings [Top]
Printer Name = CD1230
Printer Style = PORTRAIT
WARNING - Driver PORTRAITHPLJ3-A4 is not defined for pasta printing
ACTION - For pasta printing please modify printer driver PORTRAITHPLJ3-A4 to have FNDPSTAX as program.
Reference: Oracle Applications System Administrator's Guide
Pasta PrintForms
The printforms feature is not used. To insert a company logo or background image in a concurrent report please refer to PASTA 3.0 Release Information
Pasta Configuration File
The pasta executable chooses the non default configuration file defined as a driver argument '-F' using the following rules (in the following order):
1. Configuration file associated to the specific printer
2. Configuration file for all the printers
Current settings
The PASTA variable is not set
The file '/stageAPP/stageappl/fnd/11.5.0/resource/pasta_CD1230.cfg' does not exist
The file '/stageAPP/stageappl/fnd/11.5.0/resource/pasta.cfg' exists
Configuration file in use = /stageAPP/stageappl/fnd/11.5.0/resource/pasta.cfg
Concurrent Node Environment Variables [Top]
NLS_LANG Variables
Database = AMERICAN_AMERICA.US7ASCII
OS environment = AMERICAN_AMERICA.US7ASCII
Concurrent Request = AMERICAN_AMERICA.US7ASCII
Pasta Environment Variables
LANG =
PASTA =
IX_PRINTING =
IX_RENDERING =
APPLLCSP Environment Variable for Bitmap Report Printing
APPLLCSP =
Pasta Viewer Settings to View Bi-Directional Reports [Top]
Bi-Directional Mime Type
WARNING - The mime type 'apps/bidi' is missing
ACTION - Create a new mime type as mentioned in the PASTA Users Guide 3.0. See also PASTA 3.0 Release Information
Profile Options
Viewer: Application for Text (FS_MIME_TEXT) = null
Viewer: Text (EDITOR_CHAR) = Browser
Bi-Directional Specific Settings [Top]
The current database character set does not require bi-directional settings
Retrieving Log and Configuration Files for Support [Top]
Adding file '/stageAPP/stageappl/fnd/11.5.0/resource/pasta.cfg' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
This test cannot get the IX Library configuration file (ixlib.cfg) because environment variable IX_PRINTING is not set. For more information see note Oracle Reports 6i Setup Guide for Oracle Applications 11i
This test cannot collect the IX Display configuration file (ixlib.cfg) because environment variable IX_RENDERING is not set. See note Oracle Reports 6i Setup Guide for Oracle Applications 11i
Adding file '/stageAPP/stageora/8.0.6/guicommon6/tk60/admin/uiprint.txt' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stageora/8.0.6/guicommon6/tk60/admin/Tk2Motif.rgb' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stageora/8.0.6/guicommon6/tk60/admin/uifont.ali' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stageappl/fnd/11.5.0/reports/HPP.prt' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stagecomn/admin/log/STAGE_rofdbs5/l320444.req' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stagecomn/admin/out/STAGE_rofdbs5/o320444.out' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Please upload the generated output file (/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip) when creating the service request
References [Top]
Note 239196.1 PASTA 3.0 Release Information
Note 240864.1 Activating and Configuring IX Library
Note 189708.1 Oracle Reports 6i Setup Guide for Oracle Applications 11i
If you are experiencing any issues regarding this diagnostic test, please use Metalink to log an iTAR (Service Request) for product "Support Diagnostics Project" (ID=1332).
If you have any question related to support diagnostic tools (installation, execution, usage or availability), you can ask us using the Support Diagnostics Project forum on Metalink.
We would also appreciate your feedback regarding the usefulness of this test, however, there will be no replies to feedback emails.
Error Message: 0 errors and 2 warnings were found.
Fix Info: Please review the test summary for more information.
============ End Test Result ============

Error creating custom reports. Permissions issue with custom reports

I am having permission issues with reports. I am building a new Configuration Manager 2012 infrastructure and I have configured the Site server on Server1 and the DB is on Server2. Server2 also hosts the Reporting Point and SSRS roles/features. If
I look in Monitoring at the Site Status and Component Status are all green no issues with the setup.
Running SQL 2008 SP2 (no CUs). I have a service account that I used to install Configuration Manager and SQL. This service account is running the SQL service on Server2 and i am using the same account as the Reporting Services Point Account.
I log into the SCCM console with a different user account, lets call it Admin1. This account is a member of the Full Administrator role. I can run any built in report.
When I open the SSRS website and try to create a custom report I connect the DataSource using Windows Authentication. So the Datasource is connecting using the logged in users account. In this case Admin1. I test the connection and it connects fine.
I test this query. (Select * from v_R_System) I only have about 10 workstations discovered so the report shouldn’t be very big. I get an error “The Select permission was denied on the object ‘v_R_System’, Database ‘CM_XXX’, schema ‘dbo’. (Microsoft sql server,
Error: 229)”
I have fixed the SELECT permission error by going into the database (using SQL Management studio) and granting Admin1 Select rights to the Configuration Manager database. I can now run the above query and make custom reports.
My 2<sup>nd</sup> problem is that other members of the Full Administrator role cannot run these custom reports unless I go into the database and grant them the SELECT permission.
Question:
Should I have to manually go into the database to add SELECT permissions(i could use a group)? shouldnt Configuration Manager take care of this for me?
Maybe the built in reports use the SQL service account rights and the custom ones do not? Am I doing something wrong with the Datasource when I create these custom reports?
What is the correct process for creating custom reports?

I think i am getting closer to a solution. After the Custom report is created. i can go back into the report. Delete the DataSource. Then browse for a dataSource. there is a datasource located in http://server2/reportserver/ConfigMgr_XXX/
That datasource is used by all builtin reports. if you view the properties on the Credentials tab it is set to "do not use credentials" and the option is greyed out / cannot be changed.
it looks like i still need the SELECT permissions on the database to create the report initially but at least i have solved the problem with viewing these reports.
Can anyone confirm that what i did is correct?

ISE 1.2 - Custome Reports

Hi
I can't find customer report in V1.2 - i want to create a report for posture that can show not only compliance state but also rules that matched or not as i configured all my posture rules in audit state and i want to create a detailed report , any idea ?

Hi
Cisco Identity Services Engine (ISE) reports are used with monitoring and troubleshooting features to analyze trends, and, monitor system performance and network activities from a central location.
Step 1 Choose Operations > Reports > ISE Reports.
Step 2 Click a report from the report categories available.
Step 3 Select one or more filters to run a report. Each report has different filters available that are case sensitive, of which some are mandatory and some are optional.
Step 4 Enter an appropriate value for the filters.
Step 5 Run the report.
For more information regarding configuration, please visit this link:
http://www.cisco.com/en/US/docs/security/ise/1.2/user_guide/ise_report.html

Ageing wise vendor and customer report

hi....
Where i can get ageing wise vendor and customer report?
Thanks & Regards
Rekha shrama

Hello
First configure credit management & customise.
A/R Summary
Degree of ageing
You can set the allowed degree of ageing in Customizing for Sales, under Basic Functions ® Credit Management/Risk Management ® Credit Management ® Define Automatic Credit Control.
Under Checks in financial accounting/ old A/R summary, you can enter the permitted degree of ageing for the A/R summary, in the fíelds Permitted days and Permitted hours. Here, you can define how old the A/R summary can be, in order to be called up for a check. If the permitted degree of ageing for the A/R summary is exceeded in the credit check, then the document is blocked.
Fields allowed days and allowed hours are only available for entry if you have entered an X in field Read A/R Summary in Customizing. The path is: Accounts Receivable and Accounts ® Credit Management ® Credit Control Account ® Make basic settings for credit management.
Updating
The A/R summary is either sent periodically (with the help of the report RFCMCRCV) from central Financial Accounting to the decentralized Sales and Distribution units according to ALE distribution model or, if an obsolete A/R summary is presented, updated for the credit check by the system per remote function.
In order that the system is burdened as little as possible, SAP recommends you stick to the following order:
Program run: Incoming payments in central FI
Program run: Distribution A/R summary from central FI to decentralized Sales and Distribution units
Program run: Renewed credit check for blocked sales documents in decentralized Sales and Distribution units
Status Management for Obsolete A/R Summary
If the A/R summary is obsolete, the credit status Credit data obsolete is set. This means that the document is blocked, and appears in the credit representativeu2019s worklist. In Customizing for Sales, in the section Automatic Credit Control, for the single, aforementioned checks, for which FI data is necessary, you can define whether a warning appears in the obsolete data, or whether a status is set.
If you are working with the A/R summary, and would like to re-process obsolete data, it is recommended that you set a status.
Reg
suresh

Custom Report Item CustomData evaluation problem in a subreport loop

Came across a strange problem with the custom report item CustomData property evaluation when using a sub report loop.
I have a master report, which contains a sub report component within a List. The List is bound to a dataset from which a numeric value is passed on to a sub report's report parameter, and from there further down as an argument to a sub report dataset. The sub
report contains our custom image CRI, which is bound to the said dataset. This dataset outputs a base64 encoded image data value, which the CRI then renders.
Now the problem is that only the first sub report iteration gets evaluated correctly, rest of them seem to get their CRI CustomData from the first iteration. So essentially the loop just outputs the same first sub report over and over again.
However, if I make the List component do a page break after each sub report, then all the sub reports start getting rendered correctly.
Here's how the CustomData gets initialized in the CRI designer class:
this.CustomData = new CustomData();
this.CustomData.DataRowHierarchy = newDataHierarchy();
this.CustomData.DataRowHierarchy.DataMembers.Add(newDataMember());
this.CustomData.DataRowHierarchy.DataMembers[0].Group = newGroup();
this.CustomData.DataRowHierarchy.DataMembers[0].Group.Name = this.Name + "_SingleGrouping";
this.CustomData.DataRowHierarchy.DataMembers[0].Group.GroupExpressions.Add(new ReportExpression());
this.CustomData.DataColumnHierarchy = new DataHierarchy();
this.CustomData.DataColumnHierarchy.DataMembers.Add(new DataMember());
DataRow row = new DataRow();
DataValue value = new DataValue();
value.Name = "Base64";
value.Value = "";
DataCell cell = new DataCell();
cell.Add(value);
row.Add(cell);
this.CustomData.DataRows.Add(row);
The CRI also exposes the CustomData's DataSetName and a Base64 property.
Has anyone else seen something like this happen? Not sure if this could be an issue with our CustomData configuration/usage, the API documentation is pretty much non-existent as usual. Seems more like bug to
me.
Leo Wartinen, Predisys Inc.

Hi WarLe,
If I understand correctly, you are using a list control to contain the subreport in the master report. The dataset of the list contains the field which is passed as the parameter values of the subreport. When you render the report, only the first subreport
gets evaluated correctly, rest of them seem to get their CRI CustomData from the first iteration, right?
If in this scenario, it seems that you haven’t add a group in the list. We can try to add a group grouped on the field which is passed as the parameter values of the subreport to check the issue again. Besides, could you mind post the sample data for the
dataset of the list and tell us the settings for the list control? Then we can make further analysis.
If there are any misunderstanding, please elaborate the issue for further investigation.
Thanks,
Katherine Xiong
Katherine Xiong
TechNet Community Support

Deleted Custom Report

Is there a way to recover a deleted custom report?

Without launching a session to my install I don't believe so. However, and proceed with caution on this. If nothing significant has changed configuration wise you might be able to find your last DB backup point and restore from there. But that comes with it's own set of complications since it's likely your Filestore wasn't backed up at the same time causing them to be out of sync causing your more frustration than simply rebuilding the original report from the beginning..
I believe it may be possible to export the reports in XML after creation, then if needed reimport the file to restore so to speak. But you would need to predefine the XML template and I think this is isolated to ZAM, ZCM 10. I know this is information after the fact, but if it works then you shouldn't encounter this situation again.
Cheers,
Bryant

Custom report table and field mapping

Hi Experts,
i am writing a functional spec for the custom report to be developed by developers and need to know the table and field name for the following items:
Employee Number
Name
Original Hire date
Adjusted Hire date
Salary Class
Rate of Pay
Emp. Status
Classification
Acounting Unit
Activity (WBS)
Accrual Beginning Balance (Hours)
Accrual Beginning Balance (Dollars)
Accrued (Hours)
Accrued (Dollars)
Used (Hours)
Used (Dollars)
Other / Manual Adjustments (+/-) (Hours)
Other / Manual Adjustments (+/-) (Dollars)
Other / Manual Adjustments Description
Accrual Ending Balance (Hours)
Accrual Ending Balance (Dollars)
Vested Status
PlanCode
PlanDescription
Thanks,
Lisa

I can give you a 30,000 foot answer, but to get down to ground level I would have to know your system. There is way to much missing information in your request to give you a definite answer.
Employee Number - if you are using LDB PNP/PNPCE to run your report then it is the field PERNR-PERNR.
Name - IT/PA0002-NACHN -Last Name, IT/PA0002-VORNA-First Name.IT/PA002-MIDNM-Middle Name. Depending on your system configuration these fields are also stored on IT/AP0001-SNAME (Last Name-FirstName) or ENAME(First Name, Middle Name, Last Name)
Original Hire Date-IT/PA0041-This stores multiple date types with a specific code to identify what each one is. You will need to know the code for OHD.
Adjusted Hire Date - same as above
Salary Class- not sure what you are talking about, but salary information is stored on IT/PA008
Empl Status - IT/PA000-Stat2
Classification-not sure what field you are talking about, but IT/PA0001 is where this type of information is stored
Accounting Unit-same as above
Activity(WBS)- now you are getting complicated. This is stored in Cost Distribution HRT1019-POSNR, but you have to know how to connect the dots to get there.
Accrual Beginning Balance(Hours)-I would go to the ABWKONTI table in the Time Cluster for this fields ANZHL & KVERB
Accrual Beginning Balance(Dollars) - this will probably have to be computed
Used(Hours)-You can either compute this balance by computing the difference between the Beginning/Ending balances or read back through the appropriate Time Cluster Tables or total IT/PA2001 and IT/PA2013.
Used(dollars) will probably have to be computed
Other/Manual Adjustments(Hours) - not sure but you may be looking at IT/PA2013
Other/Manual Adjustments(Dollars)- will have to be computed
Accrual Ending Balance(Hours)-I would go to the ABWKONTI table in the Time Cluster for this fields ANZHL & KVERB
Accrual Ending Balance(Dollars) - this will probably have to be computed
Vested Status - I have no idea
Plan Code-Plan Code for what(Health Ins, Life Ins, Retirement Plans, Flexible Spending?)
Plan/Description-see above

Custom reporting for UCCX 7

Hello there,
I am looking for easier ways to generate custom reports for UCCX 7, I am asking incase I go away an spend heaps of time programming stored procedures and crytal reports if there is a report pack out there or some documentation to make it a bit easier.
Our call center team leader is asking for reports to be written for the system or modification of existing reports as the ones included are either too crowded with information or do not display what we actually want.
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
As an example, there is a report called ‘Agent Not Ready Reason Code Summary Report’, this report lists some not ready codes such as 32756 etc.. (i.e. Pre-defined system codes), however we want to list our own not ready codes as well as remove some of the system ones from the report as we don’t really want them there.
Another example is the Agent state details report, one of the columns is 'Reason Code', this is fine, however it would be nice to have a summary at the end of the report for a total count of each not ready code (with the not ready code name not just the code).
Is there anyone out there who has written/customised reports for UCCX or know where I can find some more documentation? I have searched around but not found anything, Cisco TAC have said that they only deal with the connection of Crystal Reports to UCCX, the coding itself and help with regards to that you are basically on your own with.
Thanks

Hi
There are other ways of reporting, but you are still on your own with it unless you find someone who writes a package. I'm not aware of any...
Re your specific queries though:
‘Agent Not Ready Reason Code Summary Report’ - when running the report, you can go to the 'detailed' tab, and on that tab you can select 'Reason Code' as a filter and pick the codes you are interested in.
Also that same report shows the summary (i.e. totals) of the time in those reason codes doesn't it? So that's what you wanted to see on the other report?
Final point (and this is a common one that comes up) is that for some reason the 'reason' codes only appear as numbers in the DB. There are no lookup tables where you can link them to names for reporting. This basically means the best you can do is to edit the Crystal templates so that the static table listing the codes at the top of the report has the codes you have configured. Obviously this isn't dynamic, but it is easy as far as Crystal goes...
Hope this helps
Aaron
Please rate helpful posts...

UCCX 9.0(2) Custom reports with CUIC 9.0 issue

Hello.
I installed in our lab UCCX 9.0(2) and CUIC 9.0(1) with premium licenses. It's necessary for making custom reports used in CUIC.
I found this document:
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/programming/guide/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express_chapter_0100.html and tryed make recomendations from it.
But I had a problem with prerequisites #6. I can't click "Edit" button, because it is inactive. I attach 2 screenshots: from pages "Datasource" and user configuration.
What could be the problem?
Regards,
Anton

Here's a summary so far:
Problem Description:
Unable to edit Data Source "UCCX" in co-resident CUIC.
Also, documentation required on CUIC Custom Reports.
Topology:
UCCX 9.0(2)
Resolution Summary:
Switched back to HRC, and then back to CUIC again. Datasource could be edited.
See the following sections of the CUIC user guide:
http://tools.cisco.com/squish/cddf8
Page 50, "Custom Templates" and "Reports and Report Definitions".
Page 107, "Report Definitions".

Custom Report generation in the Simple UserInterface

Hello,
I've created a workspace, a project and some sequences in TestStand 4.0. I've also created a custom report generation. This all works fine in TestStand.
The custom report file is a txt file. The custom report generation is chosen above the default report generation, because the workspace directory is placed at the top of the "Search Directories".
When I open the main sequence file of this project in the SImple UserInterface, the the default report generation is used. Why doesn't it use my custom report generation? And how can I solve this problem?
Regards,
Niek Laverman
3T bv
Message Edited by Niek L. on 06-23-2008 07:00 AM

Niek L.
Before we address your current problem, let me describe a bit about what is currently happening. First, when working with TestStand, the .tws file that is created when you save a workspace file is something that can only be opened in the Sequence Editor environment. Which explains why, when you try to open this file using the Simple UI you get an error. Since you can't open a workspace file in a Simple UI the search directory that your workspace uses is not valid.
The easiest way to address this situation is to create a custom search directory from TestStand»Sequence Editor»Configure»Search Directories... then select Add. This will allow us to hard code a path that will reference the appropriate directory that the workspace is located in. We can then move this custom search directory to the top of the list. Now, when we use the use the Simple UI we will be able to load that sequence file because it is now part of the available search directories. This should also allow you to be able to load your custom report generation.
A_Ryan
AES
National Instruments

Rights to Inventory Custom Reports

Hi
On our ZCM zone (recently upgraded to ZCM 11.2.1) only the "Administrator" can view Inventory Custom Reports. All other admins (including superadmins) see nothing in the Inventory Custom Reports list. If they create a new report the name is accepted but never shows. If another attempt is made it states "folder already exists".
I have given full access to all custom reports with the following but still they never show in ZCC for superadmins (browsers: ie8, ie9, firefox 10.0.5)
ZCC->Configuration->Click the adminuser -> rights tab -> assign rights through "Inventory Report Rights" in the left pane under "Administrator Tasks"
I have also added the specific "Reporting Rights" for the adminusers to the Reports folder but the result is the same. They should not need the reporting rights anyway as they are superadmins.
Any suggestions on how to make this work?
Thanks
Julian

Originally Posted by danielsjogren
I have the same issue. New users can't see Custom reports.
Even if I give them full rights to all custom reports and standard reports, they won't see them.
The only way for them to see the standard reports is to be a super admin.
/Daniel
I vaguely remember running into this. No, you don't need to give them super admin, but you have to do something odd/funky. It was supposed to have been fixed in 11.2 and it wasn't. I vaguely remember it was TID #7007898
We had 2 issues with that.
1) if you didn't get rid of the .xml file it would generate errors/exceptions (at least if you're using Oracle), so it wouldn't actually run/do what it was supposed to do (that's the bug/defect that was supposedly fixed)
2) Try running it manually with the zman rpfs instead
I think that fixed it for us.
We have non-super admin users who can see custom reports that one of our other non-super admins has created.

Custom Report Configuration

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