Custom Support Program metadata kb numbers differs

I am using SCCM 2007 R2. We are in the middle of migrating XP to W7 so our company stepped into the Customer Support Program to receive XP updates.From the MS connect site I can download cab files and the executables. I downloaded the wsusimporttool.exe
and using this command I succesfully injected updates in WSUS. SCCM sync is then succesfull but there it goes wrong. The KB exe's I downloaded are mostly different then the Customer Support patches I see in SCCM.
For example: the month May the title of the kb article to download is kb2962482. The executables I downloaded from there are named kb2953522. In SCCM I see only kb2926765 tagged as Custom Support update. Results of the import using wsusimporttool.exe are
no failing to import but I do see a number of updates with missing files. The kb article updates mentioned there are not available in the Custom Support connect site. It drives me crazy. What am I doing wrong?
The search folder criteria in SCCM I use is Program: Windows XP SP3 Custom Support OR Windows XP SP3 Important Update - Custom Support AND Expired: NO AND Superseeded: NO.
Thanks in advance

Who can help me sorting out where it goes wrong?
I'm confused. You have access to these out-of-support Windows XP patches, which tells me you have a Premier Support contract with Microsoft. Why not just open a ticket?
Per the instructions, are the files actually IN the payload directory (e:\WSUS Extended Support\Payload).
Does the payload directory and do those files have the correct ACLs?)
ie7-windowsxp-kb2953522-x86-custom-nld.exe with file digest 197821D533AA3F006F41A53665D6ABAC7D49C627
ie7-windowsxp-kb2953522-x86-custom-enu.exe with file digest 30C1D8A71B424842E3E022AC033B7E46B11CD11B
windowsxp-kb2926765-x86-custom-enu.exe with file digest 8FD292E3EA4DDB1CC644813203FFD1F5DCA00F23
windowsxp-kb2926765-x86-custom-nld.exe with file digest D91F6179B8F0E6A54FA0F445F0A097EB3EBF88C1
        Attempted to import:              4 updates
        Failed to import:                     0 updates
        Updates with missing files:               4
It looks to me like this is the core issue, becuase the fundamental issue here is that the import cannot find those files, and thus the import failed.
Which also begs another question: Are you still running *IE7* on these Windows XP systems???
Step 3 is not necessary for me to do (SCCM 2007)
I'm not sure where Chad got this idea, and anytime I've added a new product category to a SUP in a CM2007 system, I've always had to go back to the SUP Component Properties and enable it for sync. There's no harm in doing so, so I would suggest ignoring
the advice in Chad's article and do it anyway.
Step 4 the wsyncmgr.log looks normal too.
It would. Your failure is with the import to the SUP, not the SCCM sync FROM the SUP.
Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
SolarWinds Head Geek
Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
My MVP Profile:
The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

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    I was told I would need to wait until so and so from the fraud department returned his promised call to me - by then two days overdue.  Sorry.  So, I waited another day and called the fraud department.  Got a new person after all the **.  Only to have this person give me an e-mail address to send the receipt and then they needed to go as they were so busy and I could call back later.  Called back again to see if now that they had the receipt they could tell me what the status was for closing out the investigation and re-activating our iPAD.  Got another new person.  Of course they can never connect you with anyone you've worked with before.  Either they've never heard of all those other people you've talked to or that other person is simply not there.  This time it was the latter and I would have to continue to wait two more days when that other person handling the case was supposed to return.  Supposedly this other person entered into their notes that they tried to call me.  Funny, they had the right contact information for me and I had my cell phone with me the entire time as I was expecting that call.  Yet, it never rang, there were no logged missed calls, and no messages on it.  So, at this point I am totally out of my mind and I'm sure there are lots of notes in the case file about the irate and unreasonable woman customer that keeps calling about this issue.  I ask to speak to a supervisor.  I'm told I can't because the her supervisor has already left for the day due to all the long hours they've all been working.  I asked to speak to another supervisor.   I was told, you can't speak to another supervisor, "you can only speak to my supervisor as I'm not allowed to connect you with anyone but my supervisor.  I'm sorry, you'll have to wait.". 
    So, here it is, now 2 days since that last incredible conversation.  Still no one from Verizon has bothered to contact me.  I can fully understand that people make mistakes.  I can understand that something like this might take time to investigate.  I get it.  But, what I can't accept is this attitude that the customer is wrong and Verizon never makes mistakes.  I can't accept being accused of stealing as the only plausible answer for what has happened. I can't accept that Verizon's Customer Care reps and Fraud Prevention reps make promises to call you back on a specific day and then they never do.  I can't understand why they wouldn't at least touch base to let you know they haven't forgotten you.  I can't understand why you have to explain the situation over and over again to a different individual every single time you call them.  Each and every rep seems to have gone through a very thorough training program where the very first words out of their mouths is "I'm sorry you are having this problem. But, rest assured I am here to fix this for you."  After having heard that at least a couple dozen times now, I know how shallow and meaningless those words really are coming from Verizon.
    Verizon, shame on you.  You've treated us like dirt.  You've fraudulently charged us $80 to date and continue to charge us for a non-existent phone on a non-existent service. You don't return calls as promised and I have had to resort to this discussion in hopes of getting resolution.  Anyone else feel like they've been treated this badly?  I've been a loyal customer for many years.

    As indicated in the original post, I did contact fraud.  Today I contacted them again to get a status.  I was informed they closed the case as "not fraud" on the 22nd, but could explain why I was not contacted back regarding this latest status.  However, the rep then proceeded to tell me they thought I should send a new photocopy of the receipt because the one I sent in was cutoff.  In looking at what I submitted, it was indeed, slightly cutoff at the very bottom.  But what was cutoff was entirely irrelevant as the total cost, applied gift cards and final charge to my credit card were all clearly visible in the middle of the receipt.  The only thing cutoff was the last line of details on the 4th gift card applied to the payment and the line was only cut in half and still decipherable.  Just another stall tactic.  Finally the rep agreed that sending a new receipt wasn't really necessary since the case was already closed.  She said all we needed to do now was go into a Verizon store with the iPad and they could reactivate it.  However, being now very doubtful of anything Verizon has to say, I called Customer Care and that rep said that while the fraud case was indeed closed, nothing has yet been resolved because the other party still has an active device with the same IMEI number.  They could not activate our iPad until the mystery of the duplicate number is resolved.
    The customer care rep offered to call the other party and see if they would be willing to bring in their device and sales receipt as well.  So, he promised to call me back after he tried the other party. Well, Raul at Verizon wins the prize for best customer care so far since he really did call me back!  But, apparently the other party told him to pound sand and hung up on him.  Raul was uncomfortable with simply deactivating the other customer's device - wish the Verizon rep that deactivated our device last July had been as ethical as Raul.  So, we are still in limbo with a device we can't get activated.  Raul did at least agree we should be reimbursed for the last 7 months of charges for a non-existent device and supposedly has submitted a request on our behalf to credit us with $80.  He also promised to call back tomorrow with an updated status.  But, at this point it appears there is no clear path to resolve yet.  I don't know what we're going to do or who to elevate this to next.  If they can't compel the other party to prove ownership, or if the other party can prove ownership and indeed there are two devices with the same IMEI number, it seems the only solution will be for Verizon to issue a new device to one of the parties so we both can use iPads.


    I've been reading many posts that basically have the same problem: namely, quicktime doesn't properly install. In my case it happened both with the itunes + qt download and qt alone. I can't fully install qt, but then it keeps trying to update itself as long as my computer is on. It's very annoying. I have an IPod, so I need some version of qt. Microsoft at least seems to employ people to answer forum questions. I don't see anyone at Apple doing that. DOes anyone know of how to get in touch with customer support?

    We were selling LCCS to enterprise customer under a different licensing program, but have since stopped the sale of that.
    You should check out this thread - for a discussion on this.

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