Customer complaints & rejection PPM

How could I record Customer complaints in QM Module,Which T Code to be used for the same,It s to be done manually as & when we recieve a customer compliant.
In order to know the status of rejection Lots of a month i have to use ZQA12 T CODE,How could i get graphical representaion of Rejection PPM from zqa12.

Hi,
Do the following steps for the customer complaint management in QM
a..Assign the inspection type 06 to material master.
b.Movement 651 movement (inwarding of customer returns) occurs, it creates one inspection lot of origin 6.
c. Record the defects against this lot through QA11 / QA32
d. Quality notification will automatically be created for this.
e. You can see summarised reports in MCOV, QM15.
Please check and revert.
Thanks
Hrishi

Similar Messages

Vendor Evaluation - complaints/rejections

Hi friends,
I'm going to implement vendor evaluation without QM. But my customer wants to evaluate the vendors using the number of complaints.
Can I use Quality subcriteria complaints/rejections only creating a notification? If so, where do I change the points/scores determination for that subcriteria?
Thanks in advance.

Hi
http://help.sap.com/saphelp_470/helpdata/en/8d/b97db3414511d188fc0000e8322f96/frameset.htm
plz refer above link
hope it helps

Customer Complaints

Hello Gurus,
I need some advice regarding a customer complaints scenario.
Scenario:
Some goods are sold to the customer. The goods are having a warranty of say 6 months. Customer rejects some goods due to some reason in the warranty period and he is eligible for replacement of the same.
I know we can create a returns order and then create a subsequent order
My Question:
How do we set the warranty period for the goods.
How do we make sure that the goods outside the warranty period do not get the replacement and do not get delivered?
Regards
Mahesh

> I need some advice regarding a customer complaints scenario.
> Scenario:
> Some goods are sold to the customer. The goods are having a warranty of say 6 months. Customer rejects some goods due to some reason in the warranty period and he is eligible for replacement of the same.
> I know we can create a returns order and then create a subsequent order
> My Question:
> How do we set the warranty period for the goods.
> How do we make sure that the goods outside the warranty period do not get the replacement and do not get delivered?
Hi Mahesh,
The following link contains the explanation as well process steps for warranties:
[http://help.sap.com/saphelp_47x200/helpdata/en/94/97c1e99b674d919a063c0654ec6983/frameset.htm]
Hope you find it useful.
Regards,
Swapna

Customer complaint

Dear All,
We want to capture customer complaint in SAP R/3 where following activity should be mapped.
1.Entry of Customer complaint with nature.
2.Action to be taken at client side against complaint enetered (status changed of complaint i.e. person will visit to
customer within xx date & xx time)
3.Name of Person who will attend the complaint.
4.Suggested solution by the person who attended the complaint i.e. return or replacement or extra discount.
5.Auto creation of Credit memo with reference to complaint no once complaint is going to closed.
6.Credit memo should have release procedure i.e. upto 50000 credit memo released by user X1,>50000 <100000 credit memo
released by user X2, and >100000 credit memo released by user X3,
7.Customer wise complaint history information.
We have currently using MM,SD,PP,QM,PM,FI-CO module. Plz suggest can we able to map this scenario in R/3.
I am able to enter the customer complaint through QM01 t code with nature but other activity I am not able to do that.
regards,
sp shukla.

Hai,
This Notification can be used to link with MM to record the material in / out status.
Then, the balance activities cannot be linked with FI for AUTOMATIC CREDIT MEMO, Release strategy for credit memo can be achieved by configuration.
Regards,
Mani

Customer Complaints Processing.

Hi,
I am trying to do cusotmer complaints processing. For this I have defined the Reasons for complaints with the abbrivation RETN for the sales document type RE (Return) and given a tick mark for the changeable and check qty. and the followup document for the return is Subsequent free of charge delivery (SDF) document type.
I hope what I did is enough, or is there any other thing to do to address customer complaint process flow ?
I have created a sales order for the qty-3.for a material M1
then there was a Return of qty-1 of material M1
I have also done the PGR and VF01 and got the credit memo.
Now when I try to do CMP_PROCESSING, I am getting the error message as:
"There is a return that has not been processed for item 000000
Message no. VCMP012"
What exactly I am missing and where ? Could any one have any suggestions please.
Regards,
Venky

Complaints processing in TCode CMP_PROCESSING takes place based on the customer's billing doc or delivery doc which gives rise to the complaint. Not on the bases of return order or delivery.
This is the reason you are faceing error VCMP 012. As already error suggest
System Response
You cannot create a complaint for an item about which there has already been a complaint.
Procedure
Wait until returns processing has been completed.
Thus, kindly provide referenced billing doc or delivery doc, which is used to create Return order.
Regards
JP

How to escalate a claim when being ignored by customer complaint advocate

I have been having significant problems with my Lenovo Y500. While the problem is quite complex, the gist of it is that there is some sort of power issue preventing starting up without AC power. I am also unable to wake my computer from sleep (even when plugged in) without it restarting.
I sent the computer in (which is under warranty) and it was sent back with a re-imaged hard drive, despite the fact that the issue was a power issue. Needless to say, the problem still existed. While arranging a second RMA, I was forwarded to Doris S., a customer complaint advocate. I responded to her initial email request for more information with a detailed email on the same day she sent it. This email was ignored, with no response given for 17 days. I followed up with another response and received nothing back. When I call her office phone, she does not pick up.
I have invested significant time and effort in getting this machine fixed and want nothing more than the working product I paid for. I have been engaged in the RMA process since November...going on 3 months total.
PLEASE - someone tell me how to get this wrapped up and a new/refurbished machine in my hands, preferrably without having to send my laptop in for another month, just to have the repair staff reimage the drive and NOT fix the problem.
I also can't stress enough that Doris S. as well as the repair tech that worked on my machine are two very big reasons I will never buy a Lenovo again. To all potential Lenovo customers....BUYER BEWARE...these guys do not honor warranties in good faith.
Moderator note: full name of Lenovo employee removed per forum rules: Lenovo Community Participation Rules

Bump - I continue to try to contact Doris S., my customer complain advocate and she has yet to answer, pick up my phone calls, or respond to any of my emails. Does anyone have contact information for an alternative customer complaint advocate or a supervisor in the department?

INVOICE NO. & DATE in Customer Complaint

Dear SAPians,
I Want to capture INVOICE NUMBER and INVOICE DATE automatically against the customer complaint type 'Q1' with in the standard fields given in the Standard SAP screens like 'Serial Number', Cus. Materil Number', or 'Device Data' etc.
We are generating the customer complaint against the OBD NUMBER AND LINE ITEM NO.
Please guide me ?
Thanks and Regards.
A.Mittal

following user exit may help you :QQMA0001 QM/PM/SM: User Subscreen for Notification Header

Where is the customer complaint section on the HP site?

So besides my printer NOT coming with a USB cable, this crooked HP company does not have a complaint section or is it just very hard to find? Is this forrum the only thing that HP has that resembles a customer complaint section? It looks like it's meaningless and exists only to make us think we actualy have a say in what goes on with this corporation.

This forum is not a customer complaint forum. It is a peer to peer support forum where people can come to get help from others like themselves.
If you want to contact HP with an issue see the "Contact HP" link on nearly every HP page.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Would someone tell me where the customer complaint is?

I have bought T520 5 months ago for 2000 pounds.
The rescue and recovery never works, the wifi stopped working after 3 weeks, and the computer can not be shutted down.
To fix the problems, I upgraded my warranty from carry-in to on site, the worst part is I spent 2 weeks and 5 phone calls to upgrade my warranty, the first 2 calls provided me wrong e-mail address, which the custome service blamed this fault on me!
I searched the entire website and can not find a place for customer complaint.
So I was wondering if someone has found it or it doesn't exist at all.
Thanks very much for information and advice in advance.
Solved!
Go to Solution.

Hi Cybabyfish,
Having just done a quick search, i have come across this email address...
[email protected]
Doesn't seem much of a direct complaints line, but having searched, it would seem that many people are finding it difficult to get directly to the complaints team.
The site I found though does give a telephone number as well...
http://shop.lenovo.com/SEUILibrary/controller/e/web/LenovoPortal/en_US/special-offers.workflowhowPro...
Hope that helps?
Thanks
Andrew

HP OfficeJet 6600 customer complaint

HP OfficeJet 6600 customer complaint. Since I have had this printer i have been able to print successfully 12 times. The paper feed does not work consistantly. It spits out meaningless error messages that can not be cleared. The cartridges are ridiculously expensive. Now it is spitting out blank copies and using up ink. I assume this is a printhead issue.I would never by any HP product again. I will never shop in the chain again I bought this printer again. I know it is futile to complain since there is no effective customer service.

Hello Tonicc,
Welcome to the HP Forums.
I see that you are having an issue with sharing the printer.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Customer Complaints in qm

Dear sir
pl tell me   what are the custmer complaints , which are able to map in the QM SAP SYSTEM.
thanks and regards
Baswaraj

Hello Baswaraj,
Customer complaints can be maintained in SAP QM module.
1.     You have to assign the inspection type 06 to material master.
2.     The moment 651 movement (inwarding of customer returns) occurs, it creates one inspection lot of origin 6.
3.     Record the defects against this lot through QA11 / QA32
4.     Quality notification will automatically be created for this.
5.     You can see summarised reports in MCOV, QM15.
Best Regards,
Anand Rao

Write a conclusion at notification Q1 - Customer Complaint completion

My user wanted to add a conclusion/Report writing at the completion of Customer complaint notification.
this conclusion will be the assesment based on investigation and corrective actions etc.
Can someone please advise how can we do it in Standard QM notification? is there any fuction that supports this requirement.
what are the good practices followed all over the world in this regard.
thx
M. Daar

Daar,
We have 3 ways for such requirements. See these numbered portions in the picture
1. GOS toolbar
Attach your Conclusion document in the form of a .doc, .xls, .pdf etc to GOS toolbar as an attachment/s.
2. Notification Long Text
Give your Concluding story in the Notification Long Text.
3. Additional Data Tab with DMS links (092 screen area)
Make your Conclusion report as a DMS Document (DIR) and assign in the Additional Data Tab.
(If no such tab is available, have it through configuration)
Jogeswara Rao K

Not responding to Customer Complaints!Hickory Tree Road/ Peters Creek Location Store

Been a Verizon/Alltel Business account holder for 13 years and always been satisfied until recently. It's bad when a store gives you the District Manager's number and she doesn't repsond to your complaints either. My 17 year old daughter went to a "satellite" store and upgraded her phone which we gave verbal permision for her to do by phone. But then she comes home with two new digital data cards that they told her were free and bill us for subsequently. When I go to return them, they give me one hassle after another and even as of today, it still hasn't been accomplished after numerous attempts. They changed our plan and extended our contracts on all our devices when she upgraded and now no one will even attempt to fix the problem. I have assured them this issue is not going away, I will definitely be getting a lawyer involved now due to the fact that they allowed an underage person to make changes to my account. When all it really would have taken was a simple phone call from the District Manager and someone making the location correct what they should have never done in the first place. I have a long list of complaints all stemming from one visit that occurred when my daughter upgraded her phone. Unfortunately, guess sales commission outweighs good judgement and customer satisfaction with Verizon these days. Beware Do not go to the Hickory Tree Road/Winston Salem Location Store- As a matter of fact, JUST AVOID VERIZON ALTOGETHER!

jeverhart wrote:
Been a Verizon/Alltel Business account holder for 13 years and always been satisfied until recently. It's bad when a store gives you the District Manager's number and she doesn't repsond to your complaints either. My 17 year old daughter went to a "satellite" store and upgraded her phone which we gave verbal permision for her to do by phone. But then she comes home with two new digital data cards that they told her were free and bill us for subsequently. When I go to return them, they give me one hassle after another and even as of today, it still hasn't been accomplished after numerous attempts. They changed our plan and extended our contracts on all our devices when she upgraded and now no one will even attempt to fix the problem. I have assured them this issue is not going away, I will definitely be getting a lawyer involved now due to the fact that they allowed an underage person to make changes to my account. Actually, YOU allowed an underage person to do this when you gave them permission over the phone. No one to blame but yourself.
When all it really would have taken was a simple phone call from the District Manager and someone making the location correct what they should have never done in the first place. I have a long list of complaints all stemming from one visit that occurred when my daughter upgraded her phone. Again, after permission was given by you over the phone as you stated earlier in this post.
Unfortunately, guess sales commission outweighs good judgement and customer satisfaction with Verizon these days. Beware Do not go to the Hickory Tree Road/Winston Salem Location Store- As a matter of fact, JUST AVOID VERIZON ALTOGETHER!
Also it seems you should avoid personal responsibility for your own actions.

Opportunity custom field in PPM

Hi,
we have created a custom field for opportunities; the field was included in the corresponding structure (CRMT_PPM_OPP_RESULT_I). Everything fine by now... but the values maintained in the opportunity under this field do not flow to the same field in PPM... it remains empty.
Do we have to implement Getter/Setter methods for this field in the corresponding component/view? Actually, we have tried to do it but without success - we need to connect this method implementation to an extension, what we do, but the system does not accept it... What are we doing wrong?
Thank you,
Horatiu

If this is transaction type :
check this note:
Note 435694 - SBWP: No display for line items (BSEG.DISPLAY)
Let me know the field you are looking for and i can help you with the note #.
Thanks,
N

Blocked Domain causing Customer Complaints

We are a marketing firm providing deployment services as an ESP for our client, a national business trade show and exposition company. We utilize a dedicated transmission domain with associated IP's bound to it for deployment of customer emails. Each IP has been SenderScore certified through Return Path. These emails are specific to shows that recipients are either about to attend or have attended in the past. It is essential to our client's continued business success that they are able to communicate with their customer base with important show information via email.
I have requested whitelisting through your online service with no success. This is becoming an increased issue with their attendees utilizing Verizon’s email service. They are complaining to our customer and are losing business as a result of these emails not being allowed delivery.
We work diligently with our client currently utilizing dedicated IP's to ensure best practices with respect to their list hygiene and maintenance. The IP's are used exclusively for this customer to communicate with their customer base of trade show attendees and publication subscribers. We remove hard bounces and opt-outs in real-time. Every message sent clearly identifies the source relationship and is CAN-SPAM compliant with respect to physical postal address and functioning opt-out link.
We utilize ReturnPath to monitor our reputation scoring, which all average 90 and above. Our complaint rates and unknown user levels are very low.
We completely honor and respect Verizon’s efforts to stem the tide of spam. However, in this case, we feel that having this domain blacklisted is unwarranted. We respectfully ask for a review of the details surrounding this request. Please help us understand if an unknown problem exists so that we may better comply with your acceptable use settings to remove the domain listing from your service.
Thank you.
Solved!
Go to Solution.

Hi ReachMarketing,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Customer complaints & rejection PPM

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