Customer return material process

Hi,
I want to know the the process for below 2 cases we have a manufacturing plant
1:For factory sales we follow the process
   VA01 > VL01N > VF01 > J1IIN > VF02 release to accounting
now after some days  if customer dont want the material they send the material back,  thhen wahat is the std. process to take the materila back in stock  also customer balance should also get reduce for that invoice.
2:Some time for exibition we want to send the material out of factory for tempoprary basic  after completion of exibition we want to take that stock back in our own stock is it possible withotu any customer to do this process,  what is the std. process for this.
regards,
zafar

For customer returns, you need to create a return order referencing the parent billing document, do return delivery for the goods received and raise credit note to that extent so that system will take care of necessary adjustments in FI.
With regard to exhibition, check my suggestions in the below threads
[Re: What is the use of the T code VLMOVE|Re: What is the use of the T code VLMOVE]
[Re: Exhibition |Exhibition]
thanks
G. Lakshmipathi

Similar Messages

  • EXCISE in Customer Returned Material

    Had searched, but couldnt find this kind of query
    Hai All,
       Actual sales - OR - DEL- pgi- Invoice - Outgoing Exc.Invoice-
    now, when customer returning goods,
    RE order ( with / without ref) - LR - pgr -  RE - Cr for Returns ( i havent created any exc invoice for  RE billing)
    How to reverse the excise entries, in both cases ( with OR without ref to OR/F2)
    I did - J1I7 to know find the Outgoing Exc.Invocie of original/ref Billing doc-
    ( how can we find, if there is no ref when creating RE-order?)
    Then, I tried to Capture Exc.Invoice- J1IEX ( wrt: Without Purchase ORder -EWPO)-
    I entered the Original Outgoing Excise invoice - system throws mssg as " Material Document can not be processed"-
    am I following wrong path? - or you want me to Make Adjustments directly in J1IH ( all debit entries - Other adj / Credit entries- Addnl Adjust) .
    Please Clarify-

    DOne
    flow:
    VA01-VL01N-VF01-J1IH

  • QM steps for customer return material (mvt 655)

    Hi Qm Guru
    When material return from customer due to some defect (material defect some reason like moisture or rain).then material comes in quality inspection. As for example
    after Return from vendor (movement type 655)  material comes in quality inspection. suppose  50 kg comes in in quality inspectionu2026and I want to send 10 kg in unrestricted and 40 kg for reworku2026what are steps and how I will do this process
    Kindly suggest me pleas
    Regards
    aqueel

    Hi,
      1. Maintain Inspection Type 05 in Material master.
      2. Don t Maintain any Inspection lot Origin in SPRO  > QM > Quality Inspection > Inspection Lot creation > Inspection at shipping > Assign Inspection lot Origin  to Delivery type.
    3. Create Inspection Plan for Customer return with usage 5.
    4. Then create return delivery with respect to sale order no or Document no.
    5. Do PGI.
    6. Now a lot will be generated with stock posting option.
    Regards,
    Muthamil

  • No valuation for customer returns material

    HI,
    when goods receipt is done for the returns and repair process thare should be no valuation done for the material returned by the customer as the material is a returnable material to the customer.
    how to track this in SAP.
    REGARDS,
    RAJESH KUMAR RAJU,
    9986085455

    You cannot use the same material (the material that has been billed) in returns order because if you do not want the material to be valuated then you have the material type as UNBW.
    Hence create a new material with material type UNBW and use this materia in the sale order.
    Regards,
    GSL.

  • Post goods receipt problem of customer returns material

    hi,
    i have a problem while doing customer returns  in VL01N (PGR).system displays error msg.
    E VL 171
    Status of inpection lot xxxxxxx / partial lot 00000 does not allow goods issue.
    Material having inspection set up on material master with inspection type-06
    can u tell me how to solve this.
    thanks in advance.

    Hi prakash
    In MMR i think you must have assigned a quality inspection as 06 . so at the time doing delivery , and before PGI , quality inspection took place. Now when you are doing PGR , i think you just check the goods insepction data at item level in delivery data . and  remove that quality inspection  06 and then  save it . then only PGR will happen .
    Because you have assigned qualtiy inspection in MMR , system is checking , wheather the goods are good or not .that could be one of the reason it is not doing PGR, if u remove that 06 which is goods inspection then PGR will be done , then you can proceed further
    Prakash if you have done in adifferent way plz share with us and if it got solved also plz let us know
    Reward if useful
    Regards
    Srinath
    Edited by: sri nath on Apr 5, 2008 11:44 AM

  • Rework process for Customer returns in process Industry.

    Hi Gurus,
    We are working in a process Industry. The process is here we do
    Sales order
    MRP run
    Process order
    Process order confirmation
    delivery
    billing.
    Now the scenario is, once delivery done, customer returns the goods for rework.
    To complete this process, how can i go ahead and whether this will reflect in the PP module or not & how can we interrelate the SD with PP in this regard.
         Note: we dont have the CS module now
    Thanks.
    Thyagarajan.
    Message was edited by:
            thyagarajan krishnamurthy

    Hi amith,
    for return process you have to follow RE document type and LR for pgr
    while coming to excise you should have to do J1IEX without purchase order the the values of excise will be reversed .
    it should resolve your issue
    bvdv

  • Customer return - automatic processing

    Dear experts,
    At my customer there is a requirement to automatically create a customer return delivery, goods receipt posting and credit posting when saving a customer return order. The process should be as follows:
    1. Create customer return order (VA01) with reference to the original invoice
    2. Create a return delivery (automatic) with reference to the return order
    3. Post goods receipt against return delivery (automatic)
    4. Book credit note (automatic)
    I'm not sure if this is standard SAP and where I should configure the above,
    Your comments are much appreciated,
    Kind regards, M

    Hi,
    This not possible in std SAP although you may have a return delivery created automatically by checking Immediate delivery in VOV8 for RE order type, you will have to do PGI and Credit memo manually or by using function module/BAPI.
    Take the help of your ABAPer to find out how it can be done.
    PGI can be created using BAPI_GOODSMVT_CREATE
    Billing document/Credit memo can be created using BAPI_BILLINGDOC_CREATE
    You may also schedule PGI as a background job through VL06O and Billing through VF06 which would run everyday and check return deliveries pending for PGI and completed deliveires pending for credit memo creation.
    Make sure you dont have any delivery or billing block in your return orders and automatic posting in credit memo so that accounting document also gets created.
    Regards,
    Amit
    Edited by: Amit Iyer on Jun 8, 2011 2:45 PM

  • Customer return Material posting in quality

    Hello Friends,
    I assigned inspection type 06 to FERT material in material master. When material returns from customer, system creates inspection lot. But for this inspection lot, quantity posting is not possible, Because there is no tab "Inspection lot stock" in usage decision.
    How to get that tab so i can post the stock from quality to FG unrestricted stock.
    Waiting for Reply!
    Thanks!

    Hi,
    Inspection lot 06 is non stock relevant, please read SAP online help:
    http://help.sap.com/erp2005_ehp_04/helpdata/EN/2d/3519be448c11d189420000e829fbbd/frameset.htm
    You can process the materials as non-stock-relevant goods.
    If a material is not stock relevant, the system does not valuate and track the quantity of goods. All inspection lots with the following inspection lot origins are not stock relevant:
    06 Return from customer
    Regards,
    Csaba

  • Rework for Customer returned material

    Hi,
    The scenario is follows:
    The material is received from the customer through invoice as rejected and taken into stock. The material is withdrawn and then reworked with addition of components and Placed into stock.
    Pl.let me know the procedure to handle the scenario including capturing the cost.
    Rgds,
    Prasad

    Hello Raghavendra,
    1) You take the customer rejected materials into blocke stock (non valuated materials). MRP will not plan these parts.
    2) You do the rework.
    3) If found OK then transfer this to available stock (form blocked to un-restricted use). Now this will become valuated stock (relevent for costing and MRP).
    For the costong scenario i suggest you to open your query with FI/Co forum.
    Regards
    TAJUDDIN

  • How to Post Customer Return in Materials Management ?

    Dear Experts,
    I want to know the cycle of excisable customer return material.
    How the Goods receipt will be posted with excise duties and further processing in materials management.
    Also please mention the integration points with Sales and destribution.
    Thanks in Advance.

    Hi,
    The returns order can be created with reference to an invoice to ensure traceability of the process. It may be worthwhile ensuring this is mandatory when creating the returns order type. It may also be worthwhile ensuring the returns order reason was entered on the sales document. Thus, it may be necessary to add this in an incompletion procedure. You may want to copy the pricing from the invoice back into the sales order.
    Note: - There is no need to indicate a negative value in the copying control rules, as the system sees the document type as a return. It automatically posts the entries in the finance document as opposite entries on the ledger. By using the same pricing values, you ensure a reversal of the externally created invoice.
    It is advisable to have a billing block assigned to the return order to prevent a credit for returns being created until an authorized person releases the billing block. Go to Sales, Sales documents, Sales document header, Define sales document type in the billing block field in the billing section.
    Once the returns delivery is created, the material is receipted back into our plant. The material should use a goods movement back into stock that inspects the stock, such as blocked stock, before placing it back into available stock to be consumed by the next sales order that places a demand for the material in the plant.
    Tip: - It is advisable to indicate a shipping condition that is specifically used for returns. Thus, all return deliveries or goods receipts can be done by a specific shipping point. This is useful when running the delivery due list. You can select only to process the returns deliveries, as well as offer better visibility of stock movements.
    The standard item category used by returns is REN.
    Process Flow: -
    1. VA01 - Create Return Order (Order Type - RE) w.r.t. original Billing Document
    2. VL01N - Create Delivery w.r.t. Return Order (Here do Picking and Post Goods Receipt i.e. PGR)
    3. VF01 - Create Credit Memo w.r.t. Delivery Document
    4. J1IEX - Capture Excise Invoice --> Without Purchase order and enter all details like; Material, Vendor, Quantity, Assessable Value, Excise Duties like; BED, ECS and SECess, etc... manually and Post.

  • Returnable packaging process-Vendor-Company-Customer

    Dear SAP Gurus,
    I have searched through the internet as well as on this forum but I was not able to find the information I am looking for.
    I have the following issue concerning the Returnable packaging process in SAP:
    I need to gather overall information concerning the returnable packaging. The info concerning returnable packaging in relation 'my company' - 'customer' is quite accessible, however what about the process from vendor's side?
    The process is as follows:
    My vendor provides me with some materials that come with returnable packaging (e.g.Pallet01) -> Assuming I am just a middleman, I sell the goods to my customer and also send them on Pallet01 (one day my customer must return the pallet to me and I must return it to the vendor).
    - What are the settings I must set in customizing and in material master?
    - How would the process look like in the system?
    - In what report I can see how many Pallets I owe to the vendor and how many Pallets each customer should return to me (is there one report that would show everything or do I have to use separate reports)?
    - How do I proceed if the vendor decides to invoice me for the pallets or I decide to invoice my customer (I would like to know the best practices)?
    If there is an existing topic here (I was no able to find one) or any materials on the net I would be also grateful for the links.
    Thank you in advance!

    Dear kevinthai ,
    ex- create a po for 100 material send to vender then vendor send 100 materials to u then u migo finally stock is in ur plant ,
    then u sold that material to customer that is SD come to the  picture  if customer send faulty material to you then u receive that material to send faulty store , that material u will check ur system it will track all movement , then u will get to know which vendor u procured the material then go to migo  return to vendor put that po no which po u procured the materials ,enter it will display all material what ever material u procured at that time  then select the material & quantity and save ,it will goes to vendor
    before u should have customize MM-SD-FI  integration
    hope it will help you
    Regards
    shiv

  • Vendor Consignment - Returned material from customer directly to consignmen

    Hi,
    I'm working with a consignment vendor process. I'd like to know how should I manage the return from my costumer. I'd like to move this returned material directly to my vendor consignment.
    Is it possible? How can I do it? How affects it to the consignment settlement?
    Points will be given
    Thanks in advance

    Hi Roger,
    We have 2 type of consignment process in SAP.
    1. Vendor consignment (MM process) & 2. Consignment with customer.(SD process)
    If the Customer is returning the item (or consignment item). ... it will be process as normal process...like goods receipt in to inspection ... if it is ok... then again we can move to Consignment ( with customer)...in seperate transaction.
    Hope this is clear.
    REgards
    Anand

  • Customer Return the material

    Hi Gurus,
                  Can give me the configration steps of Customer return the material ( Exise Material) to company.
    For which the reference we have to take the material on our (companies) stock. Adance in thanks
    Santosh

    hi,
    Credit note- will be issued to the customer ,if the company charges more than actual.simply company has to pay to the customer-
    eg: Goods might be damanged in transporation,which cant be taken back into plant,but customer already charged for these goods. Sometimes company will deliver the same amount of goods to customer or sometimes issues the credit note for the damaged goods.
    debit note:- whle doing transaction in system,user mistakenly entered less value and there is no min/max value check & its paid by the customer.Client take the notice to the customer & issues debit note,vch means-customer has to pay the balance amount to the company.
    Credit for returns:-
    damaged goods,rejected goods will be placed an order by the customer to take those goods back in plant.
    then the goods will be coming within company,nothing company receive goods frm customer & for these goods which already settles the amount will be issued a credit note for these returned goods.
    2.What is the difference between credit note and credit memo request & Debit note and debit memo request?
    creating sales order to issue the credit note is -Credit memo request & doc cat -K
    lly, for debit note -- debit memo req & doc cat - L
    credit/debit note is billing doc - G2/L2, check in VOFA transaction
    Credit /debit note req - VOV8 trans
    Regards,
    pavan

  • Inspection type for customer return of returnable package material

    Hi Guys,
             I send the returnable package to the customer , while reciving that material to my stock (when the customer return to me ) i want to create outbound delivery with out order refference .
    I want system to create inspection lot after doing PGR of the outbound delivery .
    The inspection lot sould have the option of result recording and stock posting when i do usage decission
    This requirement not met by inspection type 06 , i want to create new inspection type to met above mentioned all requirement .
    please provide the steps to be performed to met the same.
    Thanks and regards
    Thamizhchelvan G

    Hi,
    The 06 - Inspection type is not stock relevant and also it is not possible to change because it is SAP std.
    1. If you want inspection for Customer with stock, active 05 - Inspection type in Material Master, and move the stock from customer return to QI by using MB1B with Movement type 457 Stock transfer returns to QI. After that system will create the Inspection lot in 05 Inspection type.
    2. If don't want stock for inspection and directly post to Unrestricted using MB1B with movement type 453 Transfer posting to returns from customer to Unrest.
    3. Customer return to Blocked stock using MB1B with mvt type 459 Stock transfer returns to blocked
    Case2.
    Inspection type 05 is a stock relevant inspection type.
    To use 05 you must assign the 05 inspection type to the delivery item in configuration.
    Follow this path.
    Tcode vov6 - there will be schedule line category DN.
    go to details of DN.In Business data, check which movement type is assigned here.
    I think in your case it will be 651.
    Change it to 655 and try now.
    hope it will work.
    Thanks
    Vinay

  • Customer returns process

    Hi Gurus,
    Can anybody please explain me the standard customer returns process alongwith tcodes and all  the scenarios whatwe do in each step. I need to give some training to the users.
    Thanks
    Anusha

    Hi
    It is same as sales process i mean to say there is a standard Order type for Returns
    T code - VA01 (Use order type of Returns order)when u enter this order type a POP UP appears and ask for reference sales order means the original sales order agsinst which u had made the sale.
                 VL01N (Delivery with returns delivery standard del. type in this instead of Posts Goods Issue u will see Post Goods Receipt)
                 VF01 (Billing with returns billing type or basically a credit memo)
    Best regards
    Vineet Baweja

Maybe you are looking for