Customer sales return for credit

Hi,
What steps do I need to take to process a return from the customer for credit? Please give me step by step instructions and the transaction codes.
The returned material is a configurable (make to order) material. How can I tear it down, return the salvaged parts to stock and account for the labor hours needed to tear down the material?
Thanks for your help,
Sincerely,
Nicky

After completing the return delivery for the configured material against the return sales order, it will be inventory.
Create a teardown job (CO07). You may need to configure some teardown order types and create some teardown operations.
Enter the plant and the original sales order (not the return sales order).
Enter the Reference Operation Set for the Teardown.
Maintain the Settlement Rule (for example for any variances).
Enter the configured unit to be town down into the first operation.
Select the last operation and click on the the Components button
Enter the salvaged components to be returned to inventory. Do not copy any phantom items.
The quantity will be negative as this is a return to inventory.
Check the back flush indicator if it is not detaulted to be on.
Release the order and save.

Similar Messages

Customer sales return - excise inv creation issue

Dear expert,
        We are testing the "Customer sales Return" scenario for one of our client. Our process is,
1. Create sales return order (VA01) with ref or without reference
2. Create return delivery (VL01N)
3. Perform Post goods Receipt (VL02N)
4. Create Credit Note (VF01) - Here in this case we are differ. We are creating the "Credit Note" with reference to return delivery not with ref to sales return order
               Since we planned to create the credit note with reference to "Return delivery", we have defined the CIN related customizing as "Assign Billing Types to Delivery Types".
           Then we tried to create the excise Invoice using Transaction J1IIN. But we are getting the error message as
                              Billing document 3134000001 does not exist
                              Message no. 8I422
Kindly give your suggestion to overcome this issue.
Warm Regards,
Nag

Dear Experts,
         Thanks for your quick response.
Yes, already we maintained the billing relevance field in item category maintained as "A" & Copy contorl in VTFL also. Due to this we can able to create the "credit Note" in Transaction VF01. But during excise Invoice creation only we are facing the above mentioned issue.
Feedback for the response from SDL:-
                 Yes, we came to know that, for customer sales return process we need to raise a JV only not the excise invoice creation in J1IIN. But we are in the assumption that, this scenario is applicable of we are creating the "Credit Note" with reference to return sales order.
             But in our case, we are creating the "Credit Note" with reference to "Return delivery". Since delivery is involved in the process we are in the assumption that we can able to create the excise invoice using J1IIN after maintaining the configuration in the "Assign Billing Types to Delivery Types" area.
Please give your valuable feedback on this.
Warm Regards,
Nag

Sales Returns for Excisable Finished Stock

Dear All,
I have read a post below with regards to sales returns for finished stock which updates RG1 register, as I understand RG1 register is a quantity register, and the movement types define the sales returns qty wise, However I have the following queries
If I send 10 qty of material to my customer the same is captured through my normal sales scenario where I create an outgoing excise invoice, however if the customer sends 3qtys back then I create Return Sales Order, Return Inbound Delivery and a Credit Memo, however from an excise point of view I need to use the t-code J1IH as suggested in the below post and click on additional excise and give the required details. However at the bottom there is a radio button tab RG23 A and RG23 C where in the system by default it is selected as RG23A.
My question is I will input an outgoing excise invoice where I need to give partial credit for the part qtys which the customer has returned and if I do click on RG23A tab( Since there is Radio Button) does it have any impact on the register RG23A value wise, as per my understanding RG23A is used from a purchase point of view for raw materials and RG23C is for purchase finished product and why is there no Radio Button indicating RG1 and it does have any impact on other register as well.
Customer Returns for Excisable Finished materials RG1 registers update
Kind Regards
Atul Keshav
Edited by: Gojolly99 on Jul 10, 2011 8:21 AM
Edited by: Gojolly99 on Jul 10, 2011 8:38 AM

Dear Siddhartha,
This functionality was available in standard it self, Chose order type RE, Configure Delivery (PGR) and billing documents for the order type. It will reversal automatically the excise and sales etc..
In sales, customer will get debit and sales will get credit, so once you can take return this will get reverse including excise, sales and cst / vat.
if it is use ful reward me
Reg
Eswar

Return for Credit and Free Supply Invoicing

We have received 10 nos of Products back from Customer and We have created the Return Order(RE) and Return Delivery (LR). Now we have to give Credit Note for 7 Nos and Free Supply for 3 nos . When I am trying to raise the Return for Credit based on Return Delivery no , system is copying entire 10 nos of qty. How to raise the invoice for Return for credit and free supply with partial qty?

Hi,
Please manually change the qty to 7 and do the credit note for this. Then again create a normal sales order with ref to the return order for the free supply, modify the qty if required and then do the delivery and PGI. Kindly ensure that zero pricing is involved and the item category is w.r.t. free supply.
Regards,
Vinu

Question about Sales Return and Credit memo

Good Day All B1 experts,
I am a SAP B1 newbie and am taking charge in implementing B1 at my office. I am doing a test today on sales return and credit memo. After I posted both documents, I went to view transaction journals and inventory posting status report to check my work. I saw the journal Debit - Sales Return / Credit - customer A/R account, and items are returned to the inventory. However, I do not see any adjustment journals for debiting Inventory and crediting COGS. Is there something else I have missed in regards to G/L account setup?
Thanks in advance for your time in answering my question.
Sunny

Sunny,
If you process a Item type Credit Memo (NOT SERVICE) directly without copying it from Sales Returns, there will be 4 entries in the posted JE.
Credit Customer
Debit   Sales Revenue (or returns depends on what you have mapped)
Credit COGS
Debit   Inventory
If you do a Return the JE would look like
Credit COGS
Debit   Inventory
Please check if you have selected a NON-dropship warehouse.
Suda

Sales Return for Closed Invoices

Dear All,
I have Created a Sales Order and corresponding DC and Invoice.Since the payment is done the status of the invoice is closed.Now i get a product back and i want to do a Sales Return.How does SAP help me in doing Sales Return for Closed Invoices/ DC.
Thanks,
Merle

Hi Merle,
This depends upon your business process and how you want to handle such cases.
In case where you dont want to cancel the incoming payment, just create a standalone AR credit note and in the reference or remarks field, you can mentioned the invoice number to be used in reporting.
Else, you can always cancel the payment and proceed as mentioned by Imran.
Thanks,
Joseph

Customer sales returns

Dearr Gurus,
A coil with batch no 09xxxx was sold to a particular customer 100002 with order no 21000120. and after somtime there was a sales return for that same batch n0 09xxxx with ref to another customer order 31000134 . This i believe is wrong how do i put this under check so that a batch that was sold to a customer can only come back into the system only through the same customer alone.
Thanks

We have two Options :-
1. We can make Returns Sales Document Type mandatory with reference to Sales Invoice.
2. Secondly , we can make changes in Copy Control settings in VTAF at Header Level.Use Routine 3 Bill.header partner.
I suggest you to go as per the second option because as the Business process , we can't make Sales invoice Type mandatory.
Best Regards,
Ankur

Valuation of item cost in Sales [Return and Credit Memo]

Hi,
Is there any way to get item cost affected in Sales [ Return and Credit Memo(with out copy from)] documents when item qty is Nill in respective warehouse, valuation method is FIFO

Hi,
Item cost is only linking to purchase or production. There is no link between sales and item cost.
Thanks,
Gordon

Return for Credit - Is there a need to Create Project Stock (MIGO) in this

Return for Credit - Is there a need to Create Project Stock (MIGO) in this process? System allows you to use ME21n (Returns PO) and then go straight to Goods Issue to Supplier (MIGO)

For the most part, though the code doesn't give much hint of this, layout managers can not be re-used across multiple containers, and I'm almost certain GridBayLayout must be used with this principle. Most layout managers implementing LayoutManager2 maintain an internal cache of the components they are responsible for laying out in order to map each component to a constraint, and will attempt to layout all components together without verifying that they have the appropriate parent, hence causing errors that are very difficult to find, in my experience causing the jvm to perform and illegal operation without so much as an exception being thrown.

Populate customer reference field for credit memo from RMA order

There is requirement to populate customer reference field for credit memo generated for RMA order..
In RMA order which filed i need to populate which will come as customer reference in credit memo.
Please help me to populate customer reference field from RMA orderes

Hi Javier,
Please check following site:
http://help.sap.com/saphelp_crm60/helpdata/en/2e/b0da18dbe84ed9bdff9a5d6d91f531/frameset.htm
Cheers,
Gun.

Customer Sales Return in Depot

Hii,
There is a scenarion where in materials are sold from a Depot. The process we are following is that we are preparing the sales order, then the delivery document with respect to the sales order. After the delivery document is created we are updating the RG23D register through J1IJ, with reference to the delivery document. Then we are preparing the billing document with reference to the delivery document.
Now during sales return we are preparing the sales return order with reference to the billing document, then the return delivery and finally the credit memo with reference to the return order.
Now can you please let me know how we will update the RG23D register in case of sales return,
Regards
Ritam

Returns from Customer to Depot
1) Create a Depot return sales order in VA01 with reference to original billing document
2) Create Delivery
3) Create Transfer Posting using MB1B with Movement type 453 and dont forget to make a note of the material document number
4) Go to J1IG, click "Capture". There enter material document number and the respective series group. Then click "details". Now select the line and click "More documents". Maintain the excise invoice number created at supplying plant.
Returns from Depot to supplying plant
1) Go to J1IG and click on red icon from the toolbar. Enter material document number created during MIGO, year,series group of Depot and hit Enter button. Now click on "Item" so that you will be taken to next screen where you can see line item for RG23D cancellation. Save so that system prompts you asking whether you want to cancel the entry. Click YES.
2) Verify this by going to tables J_1IEXCHDR & J_1RG23D. Check GRPO entry in both the tables where the status must have changed to "D"
3) The original excise invoice can be cancelled via J1IH and check whether DLFC entry has the status "R" and at this time entry CEIV is also created confirming excise invoice and CENVAT reversal.
thanks
G. Lakshmipathi

Sales Return and credit memo

Dear All
Little confused, kindly tell me correct method.
Sales return:
1. Sales order>Delivery> Billing> Return Order>Return Delivery-Credit Return
Credit memo
1. Sales order>Delivery>Billing>Credit memo request>credit memo
confusion is that when goods are recieved back due to customer rejection, we issue credit memo, which above step should be followed
Please kindly guide me.
Regards
Sandeep Bhowmick

Dear Sandeep,
> If the step no 1 is correct then in which scenario we will be using credit memo request and credit memo
See i will explain you with all scenario :
1. Scenario 1--> When we are selling some material to the customer and that material is scraped or completely lost in transit or any situation where you can not take it back....... So in this case there is no need of creating Return delivery......... Your Process 2 will go here.
2. Scenario 2: --. You sent some material to customer but due to some quality or defect purpose customer wants to return to you, then you have to create return delivery which will insure that you are taking that material back into your stock for quality checking.
I guess it will help...
Thanks,
Raja

Excise duty adjustment in case of customer sales return

Hi Frnds,
While my customer return the finished goods I am making sales return order ,done the PGR & make the credit note.
Now I want to adjust the excise duty through J1IH
In j1ih which option I have to choose <other adjustemnet> or <add. excise>
In Add. Excise tab. the Gl account detremine are :
C   0013113920     115.00               CENVAT clearing
D   0024822000     5.00               CENVAT Input SECess
D   0024820000     100.00               CENVAT Input BED
D   0024821000     10.00               CENVAT Input ECess
Whereas In case of Other adjustment tab GL account determine are
C 0024822000     5.00               CENVAT Input SECess
C 0024820000     100.00               CENVAT Input BED
C 0024821000     10.00               CENVAT Input ECess
D 0013113920     115.00               CENVAT clearing
Please suggest me which option is correct.......Other adj or Add excise tab.
In my opinion it should be Add. Excise where Clearing account is credited.
Please Give me the solution & logic.
Regards
Sunil

Please help me

Reversal of Sales return for exrta stock

Dear Expert
as per scenario,we sold our product to customer but after dispatch, product got damaged before reched to customer due to accident.we took return all product as sale retun in SAP. Now problem is we sold 160 Handling Unit,but while taking sale return user took all 160 Handling Unit instead of 158 Handling unit.
now 2 HU are extra in stock and we want to remove that stock from system,and we cant do 652 for that 2 HU.
which process in sap will solve this problem.
thanks & Regards
Pash@SD

thanks for reply
if we ll use 292 (Consumption for all accnt assigmts from warehouse - reversal) Mov type what will be accounting entries will happen in SAP as this is exrta stock and we dont want to give to cutomer again,we want to remove from stock.
thanks & regards
Pash@ SD

Automatic release of customer order block for credit check

Dear expert,
Please i need your input on this, we have a scenario where third party customer order is automatically block for credit check at sales order. Now i want that after posting customer payment the sales order should be automatically release if the customer balance covers the value of goods required no need to manually release in VKM1. Is this possible is as per SAP? IF yes how can i do the settings
thanks in advance

yes u can do it in vkm1 is right but you can also do in credit management screen if ur fully controlled in credit management then u can go to abaper help
if it is wrong plz suggest

Customer sales return for credit

Similar Messages

Maybe you are looking for