Customer support is worst in the industry
You need to fire every single person that answers the phone and start from scratch with people that know how your system works so far we have been trying a month to get it right and it has only cost me roughly 6 hours of sitting on hold. At least get some decent music to listen to!!!!!
kosk101 wrote:
i just want to know if and/or when i will be able to use the you tube widget via media manager with a Mac. No one at FIOS has been able to give me an answer other than "soon" and I doubt they knew what I was talking about. if you know anything I'd be very greatful to hear it.
thank you
Verizon generally does not announce or post specific rollout dates for anything, because they have a well-earned reputation for missing those dates, and they are simply avoiding the PR hassles that result from missing such dates.
Similar Messages
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I have just tried to created the ISO of the operating system I am using for last 5 years, Windows 7 Ultimate. I remembered that on Microsoft website are quick links dedicated exactly for that purpose. However, when page loaded I've seen this:
The Page or File You Requested Could Not Be Provided
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
HTTP Error 404 - File or directory not found.
If you purchased your Microsoft Windows software from another source, but have the software key provided by Microsoft, you can download the Windows operating
system from the following website:
Windows Downloads
When I have clicked on the download link it took me to the webpage which seemed everything going for it. 3-step guide, including the product code and language. Brilliant! I thought, until after filling all the details I have clicked on 'Next-Verify
Product Key' than I faced a message:
Validating your product key. This may take several minutes. Do not refresh the page or select back, doing so will cancel
the request.
When finished, a message pop up: that the language provided is not compatible with the product key - try different language. Interesting, I am using this product last five years but is not compatible with English? I must have been a fairy then
to be able to make it work for all these years. Then it got better.
I have tried it again with a different message in the end:
System Error
We encountered a problem with the product key you provided. Please visit the Microsoft Support Contact Us page
for assistance. Refer to Message Code 715-123130.
So I have contacted Microsoft. Contacting Microsoft is an experience itself and half.
Being Microsoft certified, I used the link provided for IT Pros. I click the link provided and the page started loading..... and still loading now....
So I have decided to call the customer support as you would normally do with any other organisation. To actually get to the phone number, illogically placed, took me a few loops around MS website. Once called, I got to speak to very efficient lady on reception
who kindly switched me to the Technical Support. That's going well, I thought.
Once the connection has been made, I felt that MS technical support is based in submarine 3 miles under water in Japanese sea. All I could hear was the very familiar sound of water of modern Voice over IP connection dated back in 2003 and a male voice (but
by the sound of it it might have been a whale) asking me my name. Unsurprisingly, the connection was interrupted several times when I tried to describe my issue I am having, and eventually I was disconnected.
Still not put off, I made another attempt to contact MS customer service. This time I have been talking to a woman, seemed a little bit closer, maybe Bristol waters? Still in the submarine but not so deep. Also here I was asked my name AND surname; then
I have described my intentions and the difficulty I am having in succeeding it. The woman on the phone didn't get at all what I was saying. I had to literally spat out word by word what the problem is. (Luckily, I have many years of experience supporting IT
users over 60 years of age so it didn't take so long to explain it to her.) My thought just was, oh my God, how can she help if she didn't even understand the issue. Then the phone went completely dead for 10 mins. When it came back to life, I could hear clear
sound of fishing boat passing by until a voice, I assume the same woman, apologised for the delay. And now - the best is coming:
1) I was informed that the website is being tested, under construction and that doesn't work properly.
Comment: How can Microsoft, one of
leading organisation in technology, do testing of website 'live'? Quite clearly, that is BS.
2) I was advised to obtain the ISO image from 3rd Party website!!!! On question if she can give me the link to any 3rd party website the answer was NO.
Comment: Seriously, so here we are in 21st Century, dealing with almost the GOD in IT and the recommended solution is - to obtain help for the God's product from UNKNOWN 3rd Party. Brilliant! If this is the case, where Microsoft is exactly heading to???
3) She cannot tell me when the issue of non-working website will be sorted and I should go and buy the copy of Windows; than I will be able to do the ISO.
Comment: Well, that's what I call a professional advise from Microsoft representative. The fact that I do have the physical copy was totally ignored, the fact that I have been running the system for several years have been totally ignored the whole point
of this exercise (to cut down the time making ISO using Microsoft website) was totally ignored.
When I started asking questions to clarify what has been said I have been continuously interrupted.
To my question whether MS customer service representative have been trained to interrupt customers I have been told that I am talking over her. I asked her name, which she told me but I didn't catch and therefore I have asked if she could spell it. On that
point she hung up.
Well done Microsoft! And now I want to know just one reason why I should buy your products when the support, in case of problems, is not existent.
Does anyone know where I can get a decent customer service that can resolve my issue better than smudge it ?
Thank you.
Lenka Novakova
Microsoft Certified IT Professional Enterprise Administrator
Microsoft Certified Solutions AssociateJust having the same issue there, which is real not fun, I have not tried to contact them, but looking at your experience I am not sure if I should.
My key comes from the back of a laptop o so I guess that would be a W7
OEM, and that could explain why you can't download a ISO from their website, would that also your case ?
Also could it be because we are attempting to get the ISO after the product became EOL ?
http://windows.microsoft.com/en-us/windows/lifecycle
Maybe I will give a go with the customer care people and maybe I will get a right answer ;)
Will keep you posted -
Worst customer support and website in the world!
I have had bad service from businesses here and there, but Verizon home phone service (which I am forced to use in this location) has amazingly bad customer support and a website from hell!
Any tips or tricks how to get any human at Verizon to respond about a phone line that has been dead for days?...Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.
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This isn't customer support
Why do I have to request proper customer support through a forum? I mistakenly thought proper customer support came from dealing with a proper company.
"If my problem merits the need for phone support it could be offered" - by who and who decides? Are you saying Adobe keep tabs of everything being said here and if no-one can find the solution for them they step in?
And as for having to search for the (phone) contact information, forgive me if I thought that would be forthcoming from a company I've dealt with for over 15 years and paid God knows how much too over that time.
I know what I need and it's a technical / accounts / serial numbers / need to talk to a human being and not sales (for some reason that number is easiy tio find) requirement.
If the phone number was avaialble I could probably sort this out fairly quickly rather than waste everyone's time in the hope Adobe get the answers for free. -
The message I got is "UPDATE FAILED - download error. Press Retry to try again or contact customer support" I have pressed the retry button a few times but the update on continues to fail and I get the same message. What will repair this issue?
update manually:
pre cc updates: http://www.adobe.com/downloads/updates/
cc updates: http://prodesigntools.com/adobe-cc-updates-direct-links-windows.html
cc 2014 updates: win (http://prodesigntools.com/adobe-cc-2014-updates-links-windows.html) / mac (http://prodesigntools.com/adobe-cc-2014-updates-links-mac.html) -
Has the customer support number for Apple Configurator changed?
Hi there,
I'm having problems with Apple Configurator and normally I ring up the customer support number listed on the Apple Website (44) 0844 209 0611
and I go through to an automated system that normally asks "which apple product or service do you need assistance with?"
I say "Apple Configurator" and then it takes me through to that department.
Now when I ring up, you get 6 options, none of which are what I need, it takes me through to another department who say that there is no longer a support department for this area.
If this is the case then I am very very shocked as those guys are extremely helpful and Configurator is a rapidly growing area due to the popularity of iPads in schools.
If anyone could provide me a phone number/other information to contact this department that would be extremely helpful.
p.s. If I have posted this in the wrong discussion area then I do apologise, I couldn't find a location dedicated for Configurator.I am not sure which is the best forum but you could put it on the iPad one:
https://discussions.apple.com/community/ipad/using_ipad?view=discussions -
Help! Received email requesting my Apple ID and Password from Apple Customer Support
I think this is an attempt to steal ID
Dear client,
We inform you that your Apple ID will be expired in less than 48 Hours.
You must perform a verification of your informations the fastest possible, otherwise your ID will be destroyed.
Just click the link below and log in with your Apple ID and password. .
Sincerely,
The Apple Customer Support
Apple Sales International, Hollyhill Industrial Estate, Cork, Ireland.
immatriculation society number : 15719. Number de TVA : IE6554690W.
All Rights Reserved / My Apple ID
<Edited by Host>It amazes me that in so many cases like this there are significant grammatical and spelling errors, such that no business of note would have failed to correct.
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You have to do better with your customer support HP.
I have a Officejet Pro 8600 printer. The printer itself is a good printer. However, it stopped printing in blue. I looked things up online and followed the steps to get it going again. I even bought new printer cartridges for over $100. Didn't work. Called customer support. Followed all the same steps that I did online and guess what? Still didn't work. He was going to transfer me to a hardware manager but I just got another person at the same level. Bonus though... his English was much better. However, he made me go through all the steps I just went through (Third time). Now based on my Internet research I had already diagnosed that the problem was a clogged or faulty print head. I could have just ordered another from ebay or amazon for $50. I should have done that. By the time I finally got to the hardware supervisor my phone conversation what reaching an hour and fifteen minutes in length. Once I got the supervisor she had the worst English yet and had a lot of the same questions I had already answered several times. Serial number, address, e-mail address, etc. Humm, hard to believe all that wasn't already in front of her on the computer screeen. So, new part on the way and it only took an hour and a half of my time. The bad part about this is that my company lost money on my time, HP lost money on the part, and students I work with lost valuable time with their teacher. If this were done correctlly the whole thing should have taken 10 to 15 minutes... You have to do better HP!
This is a peer to peer help forum. The only presence that HP has on it are the Admins and the Mods. Otherwise, none of us works for HP. I did, however, bring your thread to the attention of HP representatives. They are always appreciative when they receive constructive criticism. It is the only way to correct possible problems.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee. -
How to address poor customer support
In January, I ordered a Yoga 2 Pro. The laptop arrived and met my expectations. Approximately 4 weeks later it refused to boot up. I called Technical Support.
Technical Support was less than helpful. They had me try a couple things via phone, then told me the laptop was “dead” and Lenovo would replace. I inquired about the files I had stored on the computer and was told they were impossible to retrieve.
I called Customer Support, armed with this Technical Support Ticket Number and spoke with Nxxx. She was extremely helpful. She processed the Return Order and the Replacement Order. I discussed with her my desire to retrieve personnel files and she provided local Lenovo Support Centers and advised I call them. I did call. All Support Centers advised they could not open up this laptop and it had to go back to the factory.
The next day, I logged the order number and received the below status from Lenovo’s web site:
• Order Date 2014/02/26
• Estimated Ship Date 2014/03/10
• Estimated Delivery Date 2014/03/12
Sometime between March 10th and 12th, I ran the order number again on Lenovo’s web site. To my surprise, the Ship Date had changed to 3/24 and Delivery 3/26. I called Customer Support to inquire. I was advised by the agent there were “parts issues”, thus the delay. I again attempted to discuss my frustration at the lack of Technical Support’s interest in pulling the files from the defective laptop. At the end of this conversation, I went to Lenovo’s web site and wrote a complaint regarding the situation with my lost files. To date, I have never received acknowledgement from Lenovo regarding this web site complaint.
Prior to March 24th, I again called Customer Support to verify the laptop was shipping out as planned. After much frustration with the agent, I requested to speak to a supervisor. I instead received a Lead, named Pxxx. I discussed the situation with Pxxx. He was very apologetic. He promised he would look into this situation and call me back the next day. He never did.
March 27th, I ran the order number again on Lenovo’s web site. To my surprise, the Ship Date had changed to 3/4 and Delivery 3/8. I called Customer Support to inquire. The agent who spoke with me apologized. She did research on your system and advised me the laptop would ship in 24-48 hours. I questioned why Pxxx never called back. She promised to send a note for Pxxx to call me back. He never called.
March 31st, I called Customer Support. The agent advised the Ship Date was 3/4. I requested to speak with a Supervisor. He advised a Supervisor would call me back before 21:00 EST. At 20:30 EST, Lxxx called. We discussed this issue. She apologized. I expressed my frustrations having to wait 6 weeks for a replacement for a defective laptop Lenovo sold in the first place. She promised to take this up with the factory the next day and call me to advise of the results. She did not call back.
April 1st, I sent an e-mail to Lxxx requesting status. I took a screen shot from the Lenovo web site. Ship Date 4/3. Delivery 4/7.
Today I again called Customer Support. I spoke with an agent who advised Ship Date 4/9. I asked to speak with a Supervisor. I was passed to a Lead named Pxxx. I asked him if he was the Pxxx who promised to call me back two weeks ago and never did. He neither confirmed nor denied that was him. He did not apologize for not calling. He did state he was the only Pxxx in the office. I expressed my frustration. I told him I spoke with Lxxx Monday and she never called me back. Pxxx passed me to Lxxx. I asked why she did not call me back as she promised. She apologized and stated she was busy. I asked if she received my e-mail yesterday. She admitted she was behind on her e-mails and did not know if she received it or now.
I am extremely frustrated with Lenovo for 3 reasons.
1. The laptop sold me was defective. After it died, I did some searching on the internet and it appears this is a common problem. I am shocked Lenovo has not addressed this.
2. Technical Support ignored my requests for assistance retrieving the files from the defective computer. The made no attempt to help. I can only assume the computer has been wiped and the files are gone forever.
3. Your Customer Support system is set up to lie to people. I do not think the people at Customer Support deliberately lied to me. They were merely repeating the information available to them. This information is set up to give false shipping data based on a 2 week window. Two weeks does not sound bad. Surely you can wait 2 weeks. On February 26th , I was lead to believe the computer would be in my hands no later than March 12th. If Lenovo truly ships the computer on the 9th (current estimate), I will have waited 7 calendar weeks. I am confident, someone knew back in February this would take longer than 2 weeks. Had Lenovo been transparent from the beginning, I would not be as upset as I am now.
I would like very much a conversation with someone at Lenovo who can address these frustrations. To date, I have spoken with agents, leads and supervisors. It is clear these people are only repeating the information available on their computer screen. They do not have any ability to contact the projection facility or technical support to research the true answers for my questions.Thanks for noting your concerns - I believe we have received your emails and a member of our exec relations team should be working with you to ensure resolution.
If you need additional help on this, please send me a private message.
Thanks
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество -
Installing type 1 font in Windows 7 - AWEFUL customer support
I purchased and installed Helvetica Bold Oblique font this morning and downloaded it to install on my computer. I have @600 fonts on my machine, so this isn't my first attempt at installing fonts, but it's certainly been the most annoying and it's exposed Adobe customer support as one of the most incompetent I've dealt with in decades. Let me preface this by saying I've had every version of Adobe Creative Suite software and use the products extensively, but this painfully simple issue of installing ONE FONT has got on my last nerve.
So, when attempting to install the font, it errors and provides the following feedback: The file is a 'PFB' file for a type 1 font and cannot be installed directly. Please install the associated 'PFM' file. I've downloaded the font files twice, and neither includes a 'PFM' file. There's a 'PFB' file and 'AFM' file, but no PFB file. I even tried installing the 'AFM' file, but no luck. After spending over an hour on the phone with a completely computer illiterate foreign support staffer, I'm at the end of my rope. She didn't know the first thing about Windows 7, and starts telling me to look for options that don't even exist in the operating system. I SIMPLY NEED TO INSTALL ONE FONT.
So, is there anyone that can help make this the simple 5 second operation that it should be? I'll have to ask for some latitude on the anger - I'm just blown away at how stupidly difficult this has become, when it should be as simple as flipping a light switch. Any help is much appreciated.
System:
3.2 Xeon Quad core
2x2 TB drives
2x1 TB drives
32 GB RAM
Nvidia Quadro 5600 display adapter
Windows 7 Ultimate
Adobe CS4 Master CollectionI'm sorry to hear about the frustration. I'm not using Windows 7 yet, but it does sound like its font installation process has changed. I did some searching and came up with a free utility to convert the AFM and INF files that come with Type 1 fonts to the PFM file that is needed (along with the actual PFB font file).
The utility is called AfmToPFM and can be found on this site: http://www.proximasoftware.com/download.htm (direct link at http://www.proximasoftware.com/afmtopfm/)
I have never tried it, but I did see a couple of references to it being the solution for installing Type 1 fonts into Windows 7. -
Customer Support:: it's listed but you can't get it. Where is e-mail support for issue below?
Version:1.0 StartHTML:0000000176 EndHTML:0000003270 StartFragment:0000002398 EndFragment:0000003234 SourceURL:file://localhost/Users/markvega/Desktop/ADOBE%20SUPPORT.doc
I was provided with PDF of contacts but there is no specific contact e-mail for my issue, plus cannot get though to customer support, as usual. The telephone number 0116227746 does not exist. The other links provided on PDF just lead to the same pages I tired before. Still cannot locate e-mail contact address for support issue.
I have a copy of Photoshop CS and Dreamwaver CS3 that I want to sell they are both registered in my name and I want to sell them to allow the buyer to register in his name. I realize that I will have to deactivate the software, however, as I cannot get throght to Adobe (UK) will this prove problematic. It seems there is no e-mail contact for any support in the UK.In the future, please post your topic once. Posting 20 times with identical content was uncalled for.
And the URL you gave is on your local hard drive, so not too useful to the rest of us.
To answer your question:
Adobe does not have email support, only phone and online chat support, plus these user forums.
http://www.adobe.com/uk/support/contact/ -
Does anyone know how to obtain Custom Support from Microsoft on Windows 2003, SP-2 servers, after EOS (7-14-15)? I have a few 2003 servers that I think will cost too much to migrate to another OS, but I need to get Microsoft Custom
Support costs to make the final decision.
1. How can I contact a knowledgeable Microsoft representative?
2. What will Custom Support cost?
3. What's the process?
ThanksDoes anyone know how to obtain Custom Support from Microsoft on Windows 2003, SP-2 servers, after EOS (7-14-15)? I have a few 2003 servers that I think will cost too much to migrate to another OS, but I need to get Microsoft Custom
Support costs to make the final decision.
1. How can I contact a knowledgeable Microsoft representative?
2. What will Custom Support cost?
3. What's the process?
Thanks
If you already have a Premier Support agreement, contact your MSFT Account Manager/Delivery Manager.
If you don't already have Premier Support, contact your local MSFT sales office and ask to speak to the Premier Support sales manager.
You might be interested in a Custom Support Agreement (CSA), or CSA Essentials, but you should ask what options are available to you.
The pricing will vary, depending upon which products and how much of that product you have need to support.
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!) -
Trying to contact customer support "page not found"
HI, I am trying to close my skype account but I can´t get to the customer support in order to do that...it says that page is not found... plz help, what is the customer supports email or how the hell am I supposed to contact them if there isn´t such a page????
Hi, fboy6969, and welcome to the Community, Skype is aware of continuing and sporadic website issues. Temporarily enabling scripts, pop-up dialog boxes, and disabling plug-ins which could prohibit pop-ups may help get past website problems. (For others reading alongg, here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service )
If you still experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine -
Hi, is anyone know the india customer support number for apple. the one 1800 4250 744 is not working
2638616 wrote:
Hello Folks
I am totally frustrated with activity going on Oracle University.
I finished my OCP on Dec 11 It is been more than 48 hours I got my result
but my certification logo is not visible in the certview.
I tried calling this india customer support number that is been listed in the oracle website
1800 010 34 775 - the call is not connecting i have no clue how to contact them
I tired also creating a ticket so far no response
Could anyone let me know is there any other number to contact india Oracle support
Thanks
Guna
It is so frustrating for anyone trying to help you when people give some facts and not others! Specific exams taken and confirming you can see the results in certview might help identify any certification pre-requisite misunderstandings.
I finished my OCP on Dec 11 It is been more than 48 hours I got my result
- I assume this means your exam taken on 11th december is showing result passed in certview
but my certification logo is not visible in the certview.
- I assume this means the certification you expect to achieve is not showing in certview
====>>> From this information the most likely cause is that who have not satisified all the certification pre-requisites and some are missing from the oracle certification database/certview (e.g. a training requirement perhaps).
I tried also creating a ticket so far no response
- I don't have a date for this; but it can be 2-5 working days to get a response. Unfortunately patience is required.
Phone support for certifications does not happen. It is all by support tickets from certification.oracle.com -
Skype has by far the worst customer support I've e...
I must say, I've been confronted with the worst of the worst: Comcast, Valve, AT&T but your customer service is a new peak.
It's the most incompetent and unprofessional customer service I've seen in pretty much my whole lifetime.
I had a rather simple issue of my account being compromised and my password changed. So I contacted Customer Service step by step by your FAQ, filled out the form and provided all necessary information. Since that point, I have received 4 mails from 3 different employees (? I'm not even sure if these are human beings or just automated bots), telling me the same thing over and over again, prompting me to fill out the same form that I've already filled out thrice(!) with no results whatsoever. I keep getting the same copy-pasted default text every time.
Do you people just have a network of bots sending a case around while copypasting the same text in it with the variety of putting one made up name from a long list to give the customer the illusion that his case is actually being worked on?
So, customer service obviously has no intentions of helping me recover my account and drags a usual case in bueracracy without any results while treating their customers like complete morons.
I will be looking for an alternative messanger for me and everyone I know and not going to bother making a new account, knowing how things are handled around here.
I guess this is what the illusion of monopoly does to you. Making you treat your customers like utter garbage because they "have no other choice". Way to go, Microsoft.
Edit: I just saw in related posts that other people had the same problem with the same frustration and never got an answer so I just wasted another 10 minutes on absolutely nothing because Skype doesn't care about their customers. I'm actually not surprised, seeing similar things in the industry every day.I also was talking to Francis F. Who forwarded me to the security team. I also asked if it would make any diffrence instead of being asked the standard 4 questions I got asked many times. She said Yes. Today I saw my mailbox and suddenly saw a skype message from the security team. It had the same 4 questions in it I need to awnser before getting any help...
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