Customer unit coming in for repair

Hello All:
I am hoping I am posting this in the right forum So I am posting in a few places....I am in desperate need of help...we are at our year end and have an issue that I need to clear up badly. We are using ECC 6.0
Scenerio
When we perform an inbound delivery on a customer unit coming in for repair, it automatically creates the service order in (IW31). The technician then releases it and repairs the unit. At times he may need material from the stock room for the repair. He adds this to his service order and it creates an automatic reservation. The stockroom issues the material in MIGO to the service order. If the technician decides he does not need the material he will then take it back to the stockroom for them to cancel the goods issue to the service order. We learned that the stockroom when doing the cancellation was cancelling the document to the order and not cancelling to the material document number....
Problem
When cancelling to the order it was putting this in a different GL account.
Goods issue to GL account 5XXXXXX
Cancellation to GL account 6XXXXXXX
So when we were doing the DP90 (billing request) the GL account number 6XXXXXX was popping up saying that the cost element is without combination odf the ZProfile (ODP1). The set up of the ODp1 is not the problem as we are not maintaining any of the cost elements there.
We tried to reverse the cancellation that was done to the order and cancel to the material document number so that it grabbed the correct GL account number...however the service order still shows the account number 6XXXXXXX in the actual costs...and when I try to run the DP90 again I get the same error.....I am not sure how the cost center is being derived in the service order for this as the technicians do not enter a cost center/element at all. They do chnage the account indicator at times but that is it.
Please give me any guidance as where to look so I can get this fixed.
I have tried to get with consultants but they are at a lost.

Hi JP and thanks for your response.
I am understanding what you are saying however when I am looking at the OBYC and OPUU I see different things..
First to start my valuation class is 7901
OPUU does not appear to have the profile set up for the service orders...I am only seeing two:
T&M-Fixd-R&D-Exp NW Profile w/Act. Asgmt
and
Capital NW Profile w/Act. Asgmt
In the OBYC transaction I do see the 5XXXXX with the GBB general modifier VBR only
In the OBYC transaction I do not see the 5XXXXX or the 6XXXXX with the BSX the valuation class 7901 starts with 13XXXX
Any more help? Is this a finance issue?

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Dear Expert,
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Hello Robert
Csaba gave a good suggestion but it won't completely resolve your issue because it won't handle the Delivery Unit part of it. It may take care of the rounding up/down business but won't change the units to Cases when Eaches are ordered.
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How to write custom unit calculator

We are using Coherence 3.4.2 for Java. I am trying to write our own unit calculator. As I played with the example coming with Coherence, I modify the explore-config.xml as following:
<cache-config>
<caching-scheme-mapping>

<cache-mapping>
<cache-name>*</cache-name>
<scheme-name>default-distributed</scheme-name>
</cache-mapping>
<cache-mapping>
<cache-name>VirtualCache</cache-name>
<scheme-name>default-distributed</scheme-name>
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</caching-scheme-mapping>
<caching-schemes>

<replicated-scheme>
<scheme-name>default-replicated</scheme-name>
<service-name>ReplicatedCache</service-name>
<backing-map-scheme>
<class-scheme>
<scheme-ref>default-backing-map</scheme-ref>
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</backing-map-scheme>
</replicated-scheme>

<distributed-scheme>
<scheme-name>default-distributed</scheme-name>
<service-name>DistributedCache</service-name>
<backing-map-scheme>
<local-scheme>
<high-units>272</high-units>
<low-units>50</low-units>
*<unit-calculator><class-scheme><class-name>com.tangosol.examples.explore.TestMemoryCalculator</class-name></class-scheme></unit-calculator>*
</local-scheme>
</backing-map-scheme>
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<class-scheme>
<scheme-name>default-backing-map</scheme-name>
<class-name>com.tangosol.util.SafeHashMap</class-name>
</class-scheme>
</caching-schemes>
</cache-config>
I write the very simple java code:
package com.tangosol.examples.explore;
import com.tangosol.net.cache.OldCache;
class TestMemoryCalculator implements OldCache.UnitCalculator {
public TestMemoryCalculator() {
public int calculateUnits(Object oKey, Object oValue) {
int size = 0;
System.out.println("size = " + size);
return size;
When I try to run the example program, I got the following error:
yzhang@bsdhcp174172:~/work/coherence> java -cp ./lib/coherence.jar:./lib/tangosol.jar:./examples/java -Dtangosol.coherence.cacheconfig=./examples/config/explore-config-dist.xml com.tangosol.examples.explore.SimpleCacheExplorer
2009-05-27 14:57:55.019/0.294 Oracle Coherence 3.4.2/411 <Info> (thread=main, member=n/a): Loaded operational configuration from resource "jar:file:/home/yzhang/work/coherence/lib/coherence.jar!/tangosol-coherence.xml"
2009-05-27 14:57:55.025/0.300 Oracle Coherence 3.4.2/411 <Info> (thread=main, member=n/a): Loaded operational overrides from resource "jar:file:/home/yzhang/work/coherence/lib/coherence.jar!/tangosol-coherence-override-dev.xml"
2009-05-27 14:57:55.025/0.300 Oracle Coherence 3.4.2/411 <D5> (thread=main, member=n/a): Optional configuration override "/tangosol-coherence-override.xml" is not specified
2009-05-27 14:57:55.031/0.306 Oracle Coherence 3.4.2/411 <D5> (thread=main, member=n/a): Optional configuration override "/custom-mbeans.xml" is not specified
Oracle Coherence Version 3.4.2/411
Grid Edition: Development mode
Copyright (c) 2000-2009 Oracle. All rights reserved.
2009-05-27 14:57:55.260/0.535 Oracle Coherence GE 3.4.2/411 <Info> (thread=main, member=n/a): Loaded cache configuration from file "/home/yzhang/work/coherence/examples/config/explore-config-dist.xml"
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2009-05-27 14:57:58.897/4.172 Oracle Coherence GE 3.4.2/411 <Info> (thread=Cluster, member=n/a): Created a new cluster "cluster:0x2FFB" with Member(Id=1, Timestamp=2009-05-27 14:57:55.564, Address=172.19.174.172:8088, MachineId=4524, Location=site:americas.nokia.com,machine:bsdhcp174172,process:16242, Role=TangosolSimpleCacheExplorer, Edition=Grid Edition, Mode=Development, CpuCount=2, SocketCount=1) UID=0xAC13AEAC00000121836F916C11AC1F98
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2009-05-27 14:57:59.118/4.393 Oracle Coherence GE 3.4.2/411 <Error> (thread=DistributedCache, member=1):
java.lang.IllegalArgumentException: Unknown unit calculator:
<class-scheme>
<class-name>com.tangosol.examples.explore.TestMemoryCalculator</class-name>
</class-scheme>
at com.tangosol.net.DefaultConfigurableCacheFactory.instantiateLocalCache(DefaultConfigurableCacheFactory.java:1641)
at com.tangosol.net.DefaultConfigurableCacheFactory.configureBackingMap(DefaultConfigurableCacheFactory.java:1063)
at com.tangosol.net.DefaultConfigurableCacheFactory.configureBackingMap(DefaultConfigurableCacheFactory.java:1059)
at com.tangosol.net.DefaultConfigurableCacheFactory$Manager.instantiateBackingMap(DefaultConfigurableCacheFactory.java:3124)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.DistributedCache$Storage.instantiateResourceMap(DistributedCache.CDB:19)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.DistributedCache$Storage.setCacheName(DistributedCache.CDB:27)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.DistributedCache$ConfigListener.entryInserted(DistributedCache.CDB:15)
at com.tangosol.util.MapEvent.dispatch(MapEvent.java:191)
at com.tangosol.util.MapEvent.dispatch(MapEvent.java:164)
at com.tangosol.util.MapListenerSupport.fireEvent(MapListenerSupport.java:556)
at com.tangosol.util.ObservableHashMap.dispatchEvent(ObservableHashMap.java:229)
at com.tangosol.util.ObservableHashMap$Entry.onAdd(ObservableHashMap.java:270)
at com.tangosol.util.SafeHashMap.put(SafeHashMap.java:244)
at com.tangosol.coherence.component.util.collections.WrapperMap.put(WrapperMap.CDB:1)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.Grid$ServiceConfigMap.put(Grid.CDB:13)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.DistributedCache$StorageIdRequest.onReceived(DistributedCache.CDB:40)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.Grid.onMessage(Grid.CDB:9)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.Grid.onNotify(Grid.CDB:130)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.DistributedCache.onNotify(DistributedCache.CDB:3)
at com.tangosol.coherence.component.util.Daemon.run(Daemon.CDB:37)
at java.lang.Thread.run(Thread.java:619)
Of course, if I replaced my TestMemoryCalculator with the SimpleMemoryCalculator coming with coherence, it works. My question is that why my custom unit calculator in this example DOES NOT work? And what part I did it wrong?
Thanks

Hi java8964,
It probably didn't compile because you didn't implement getName() method:
package com.tangosol.examples.explore;
import com.tangosol.net.cache.OldCache;
class TestMemoryCalculator implements OldCache.UnitCalculator
    public TestMemoryCalculator()
    public int calculateUnits(Object oKey, Object oValue)
        int size = 0;
        System.out.println("size = " + size);
        return size;
    public String getName()
        return "TestMemoryCalculator";
    } Regards,
Dimitri

Can i bring into genius for repairs if i bought it from a reseller?

I am wanting to puchase the iMac 27". I do qualify for education pricing, however, I see B&H photo offers no tax, free shipping, half off AppleCare, free Parallels for way cheaper than my student pricing.
My question is, I worry about if something is wrong with it. I want to be able to bring in into an Apple Store and not have to ship back and forth to a reseller.
I have read others posts that Apple tells the customer to deal directly with the reseller, but that does not make sense if you have Apple Care.
Can anyone help? I need to order it by tomorrow.
Thank you for any help you have.

If you did not buy it from apple they will not replace it with a replacement unit they do make you wait for repair parts to come in
Sorry, but you should read the warranty - it does not state such a thing. Apple - like most manufacturers - allows themselves options and the options are that they will "repair or replace" - it is of no consequence where the unit was purchased. The machine is Apple and the warranty is by Apple. No matter where it was purchased, they will at first attempt to repair the problem; usually a minimum of three same repairs need to have been attempted before they may agree to replace the machine.

I am set to send my top of the line HP pc in for repair

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There are quite a lot of possible things that are going on. Can you let us know
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2. What version of Acrobat or Adobe Reader you have?
3. WHO gets the message about a password (you or the receiver, or both)?
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T400 - Video problems and a long wait for repair...

Hi,
I'd just like to state my experience with Lenovo Customer Support for a video problem with my T400. Bottom line, as of today, it's been around 27 business days that it's been with Lenovo, and 41 days total since it's failed on me, and nobody, including Lenovo Customer Support, seems to know what its status is exactly, except that they're waiting on a part which has no ETA.
In July 2009, I bought a T400, a 2764CTO version with the switchable graphics between the internal intel graphics and the ATI GPU.
All was well until February 1st, 2010, when the LCD sudden wouldn't work. Well, it would work, but the screen was very very dim, even with the display maxed out on brightness. You would have literally bring your nose to the screen in order to even make out any text or images - definitely unusable. However, if you hooked up an external monitor via the video output, the T400 would display video output properly that way. When I did this, I noticed that the switchable graphics option wasn't there any more - couldn't switch to the ATI GPU. Based on this, I figured it must be a video card or LCD issue, or a combination of both.
So, I called Lenovo Customer Support (CS) at 1-800-565-3344, since I'm up here in Canada, and I initially was issued a case number of 41JRFSD, and I agreed to send it to a local Lenovo Repair Centre. Oops, my bad, I made a mistake using the locator tool I was told to use at bplocator.lenovo.com, and thought the Centre was relatively close. Not quite. So, I called Lenovo CS again, and they issued me with a new case number, 40KWSYF, and said they'd send a box for return to depot. And within 2 days, Feb 2nd or 3rd, I got a Purolator courier return box. That's fast service! Pleased, I put my T400 in according to instructions, and I sent it off.
Fast forward to about mid-February. I called Lenovo CS, and apparently there was a delay - the depot needed a part that wasn't in stock. Fine, I know these things can happen - I'll wait.
Fast forward to March 1st. I talk to a Lenovo CS rep, and it appears that the part needed has arrived, and they've put a rush order to get the computer back to me. Great!
Fast forward to March 8th, still no computer. I talk to another Lenovo CS rep... strange, there's no update. The issue gets escalated to the Depot managers.
Fast forward to March 12th. Still no word on my T400's status. An email fron CS has been sent to the depot. Not even the CS reps know what's going on. The rep I talk to figures there should be a response by the end of the day.
Fast forward to today, March 13th, 4:50pm Pacific Time. I just finish talking to Lenovo CS, there's been no response from the depot. Apparently there's a part that they're waiting on for repairs, but there's no ETA on it. Is it the same part that I've waiting on all this time? Is it a new one? I don't know.
At this point, I've been told to send an email explaining my situation, and I've also been told to talk to Scott the next time I call CS on Monday after 3pm Eastern. I have to stress that the Lenovo Customer Support Reps I've talked to have all been very sympathetic and have been courteous, helpful, and professional - something I appreciate from having worked in Customer Support myself. But the bottom line remains: my computer's not back to me.
So, my questions to the community here: is my experience here typical? Is there any hope of my seeing my computer back, or even at least just the hard drive? I've used Lenovo computers for work for the past 7 years, and it was my good work experiences that led me to buying a Lenovo for home use. However, it's been a while since I've been without my T400, and I was hoping to get my taxes done on the computer too, since they're due at the end of March. I'll reserve judgement on Lenovo until I get my computer back, but at this point, all I can say is... I'm disappointed.
If you're reading this, I'll let you judge my experience for youself. I'll update my case as it progresses.
Thanks!
Moderator edit: Removed support contact private information, per the Community Rules.

Hi all,
So, an update with some good news: my computer is finally back!
After a total of over 40 business days (just over 2 months) I finally have my T400 back at home, working again!
According to the spec sheets, the repair depot had to replace: the systemboard/planar, display/LCD panel, LCD cable, PC card, bluetooth, and the inverter. BIOS/Embedded controller was also updated, along with the regular diagnostics to ensure everything was working properly.
I give Lenovo credit though: they got the final parts to repair the computer on Monday, April 5th, and shipped my computer back to me for the next day (today, April 6th). That's fast service, once repaired!
However, my case spans over 4 screens of updates and repair depot orders of parts.
Also, it took me over 10 calls to Lenovo's Customer Service, plus an escalation to a higher-level manager after 1 month had passed, to get progress updates and ETAs for repair.
Lenovo called me only once to give me an update, and that was the manager whom my issue was escalated to: all the other times, I called Lenovo for an update.
The story doesn't end here, however:
In talking to Customer Support, they told me that Sales might be able to sell me an extended warranty at a discount, given the issues I had. And indeed, after talking to Sales, they offered me a 1 year warranty extension at a price of just over $100 CDN, plus tax. This is a sale price, compared to the regular retail of $129. Unfortunately, they can't sell me just one month.
At this point, I refused their offer, and again escalated to a manager to request an extension of exactly 1 month on my existing warranty. I figure 1 month delay in repairs, that's plausible - crap happens, and while most repairs take 5-10 business days, I can understand it can sometimes go higher. Two months though.... My request for a warranty extension is being considered by the manager it was escalated to.
So, one last question for you folks reading this: am I being unreasonable, talking to Lenovo support one more time to request a 1 month extension of my warranty, given the length of time it's taken for repairs? I'll post the response Lenovo will give me tomorrow, as they've said they'll do.
One thing for sure: Lenovo's response will definitely influence my choice of brand from whom to buy a new computer (and it will influence the choice of my friends who've heard my issues, and maybe yours too). My particular repair problem may not come up often, but if it does happen to you, I'd be happy to know of your experience.
Thanks for sticking with me through the drama!

Report for Units of measurement for Material

Hi
Is there any report to extract the alterante unit of measurements for materials in a plant.
Thanks

Hi,
Please use the below table,
Related to Materials:
MARA - Material Master: General data
MAKT - Material Master: Description
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MAPE - Material master: Export control file
MARC - Material master: Plant data
MARD - Material master: Storage location
MAST - Material link to BOM
MBEW - Material valuation
MLGN u2013 Material Master: WM Inventory
MLGT u2013 Material Master: WM Inventory type
MDIP - Material: MRP profiles (field contents)
MKOP - Consignment price segment (old versions of SAP)
EBEW - Valuation of sales order stock
QBEW - Valuation of project stock
MVER u2013 Material Master: Consumption <Plant>
DVER u2013 Material Master: Consumption <MRP Area>
MVKE u2013 Material Master: Sales <Sales Org, Distr Ch>
MLAN - Material Master: Tax indicator
MARC - Material Master: Plant data
MAPR u2013 Material Master: Forecast
MARD u2013 Material Master: Storage Location
MCH1 u2013 Material Master: X Plant Batches
MCHA u2013 Material Master: Batches
MCHB u2013 Material Master: Batch Stock
MDMA - MRP Area data
DBVM - MRP Planning File Entry: MRP Area
MOFF - Outstanding Material Master Records (Maintenance status)
MARCH - Material Master C Segment: History
MARDH - Material Master Storage Location Segment: History
MBEWH - Material Valuation: History
MCHBH - Batch Stocks: History
MKOLH - Special Stocks from Vendor: History
MSCAH - Sales Order Stock at Vendor: History
MSKAH - Sales Order Stock: History
MSKUH - Special Stocks at Customer: History
MSLBH - Special Stocks at Vendor: History
MSPRH - Project Stock: History
MSSAH - Total Sales Order Stocks: History
MSSQH - Total Project Stocks: History
Regards,
Mohd Ali.

How do I send a laptop in to HP for repairs?

I have an HP Pavilion laptop with a cracked screen. This is the second time the screen has cracked. The first time we had an HP tech come to the house to repair it. He seemed somewhat inexperienced and nervous and had difficulty getting the display opened up to pop in a new LCD. Apparently he must have damaged something internal in the process, which went undetected until the second time the screen cracked and had to go in for repairs. So this time I brought it to Staples, where the tech services guy was very helpful and was able to get the screen popped in no trouble, but now the laptop won't turn on. He said it's an internal hardware issue and not a hard drive or battery one, because when the laptop is plugged in, the power-source light is on signaling that the computer is plugged in (and he tested the hard drive for problems; the OS and data are intact and the drive works fine).
What the Staples guy also found was that the plastic display casing had been held together with electrical tape (probably from the first guy who repaired it a few years ago) and that in the process of the first guy prying open the screen, some internal component (he didn't say what) had gotten bent; most likely this was the culprit preventing the laptop from turning on. I left the laptop at Staples for a few weeks while they ordered a new "part" in hopes of getting it up and running again. They just called this morning to say they'd installed the new "part" but that it still wasn't turning on. I'll be going to Staples later this afternoon to pick it up. I am not ready to let it go to the dustbin and want to try sending it to HP in hopes that they can fix it in a factory environment. I don't know if it's still under warranty (got it as a Christmas gift in 2010), but am able and willing to pay extra even if it's not.
I searched online to find out how to mail in a computer for factory repairs and got this page:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00064570
...titled "Preparing Notebook for Mail-In Service at an HP Certified Service Center." On that page is a paragraph with information on how to contact HP for a service request:
How to schedule a service repair
For service in Canada and the United States, contact HP to schedule a repair with a certified HP service center. The HP agent will determine if the HP notebook PC needs to the repaired at a service center. If a repair is needed, they will schedule a pick-up of the notebook PC. The repair generally takes 5-10 business days including shipping.
I'm on the service page now but I don't know firsthand the make and model of the computer. I just know it's an HP Pavilion Ultrabook (obviously I can't run the auto-detect tool because I'm not on that computer). Although I don't know if Ultrabook is the proper term for it; when I got it, I thought it said Ultrabook but maybe is just a "slimline notebook" if there is such a thing. (It has a 14" screen and no internal disc drive or numeric keypad. I figured small-form laptops without disc drives and numeric keypads were called ultrabooks but maybe I'm mistaken.) The search form gives only one result for "Ultrabook" for the U.S., and I know that's not my model. I know it's not a netbook either. Is it just a regular laptop without the extra amenities, then?
TL;DR, I know, but what I'm hoping is that someone can provide me with a phone number or that I can call to get general support and request a mail-in repair service (and maybe inform me of a way to image a hard drive that needs to stay in the machine that can't turn on to run a backup program). If it turns out that the laptop is DOA, I'll just see if I can get an identical model through Amazon (or even if I have to go through eBay -- HP in their "infinite wisdom" doesn't offer affordable Windows 7 models anymore, which sücks just as much as Microsoft's useless replacement does). Right now I just need to get this baby STAT into the ICU.
EDIT: The left hinge on the laptop has also come loose, as another user described in this forum post:
http://h30434.www3.hp.com/t5/Hardware-Upgrades-Replacements/Hinges-problem/td-p/3945328
Presumably this has something to do with it too, as that user also said the screen hinges were wonky and the computer wouldn't turn on. (Possibly that "part" the Staples guy mentioned also has something to do with the hinge, or they're two separate problems just part of a coincidence.)
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Hi
Please find the links given below to call HP technical support.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Let us know how it goes!
"I work for HP."
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Manjunath

Sales Order Stock (For Repair Returns) - Valuated & Non-Valuated

Greetings All,
We are currently using sales order stock as quantity only for customer returns for repair (RMA Sales Order). As long as we do not give a credit to our customer, this is working. My problem is that some of our customers are requesting credit... This requires that the inventory now be valuated. I want to keep the link with the sales order (RMA). Is there a way to do this?
Thanks for reading!

Thanks for your quick response Ajay.
I am aware that I can move it to unrestricted stock but I would lose my link to the RMA sales order. Correct?
We currently are not using split valuation.
Any other suggestions?

I sent my iphone in for repair and the status was canceled repair request.

I sent my iphone 3GS in for repair and when I checked on the status of the repair, it said repair request canceled. Does this mean it has been fixed and on its way back or they are sending a new one back? I am confused.

Ah ,so you are in Europe ( helps to tell upfront as this is a WW forum )
They will not repair your iPhone they will check it and assuming no user induced damage will send back a replacement refurbished unit to you ( reason for no accessories )
There must be a contact number where you arranged the return
It is possibly going to Eire where Apple seems to ship most EU shipments from

ORS parcel carrier? Also, think twice when you wanna send in for repair ! =)

Today, I got an email that my TP is being shipped back by ORS with tracking number. However, I'm trying to look for ORS and have no idea who/where this company is after spending 15mins on google/bing/yahoo . I know of USPS, UPS, DHL, Fedex, OnTrac, etc. .. but shame on me ! Can someone enlighten me ? =p
Post relates to: HP TouchPad (WiFi)
Updated: got my TP fixed now, but they put in worse battery 5500mAH vs the old one 6300mAh, rotation "sometimes" spins nonstop I gotta use the lock feature. So, to whoever got your TP with minor issues and want to send in for repair.. you should think.. a zillion of times !!!

Hi again. Some info to pass on to you. I've called and chatted with the warranty repair people countless times. Your touchpad is basically in "limbo" from what I've gathered. Their tracking system is showing it as "shipped", even though it has not. They will not take initiative to correct their own system so as far as HP is concerned they fufilled thier warranty repair obligation to you. I've tried speaking with them about this issue but their customer support only seems to want to get people off chat, and off the phone. I've been trying to resolve this since Friday evening. I've been promised phone calls, emails, shipments etc since then as well but 5 days later nothing has changed. I'm going to be at them all day until I get info, when I do I'll pass it along to you.

Bricked X6 in for repair. Really?.....

Took my wife's X6 in for repair today to my nearest Nokia Service Centre, due to it dying installing an update using USB. (I've owned Nokia for years, and installed updates on all my Nokia's so I know what I'm doing)
Cue my disappointment when the Service Centre say that they cannot repair this due to 'water damage'.
THIS PHONE HAS NEVER BEEN ANYWHERE NEAR ANY WATER, STEAM, OR ANYTHING THAT WOULD DAMAGE IT IN ANY WAY!
I've seen a thread saying about water damage, and it said that it could be even sweat of your body. WELL WHERE ELSE IS THE PHONE SUPPOSED TO BE KEPT? IN A PLASTIC BAG HELD 6 FEET IN FRONT OF YOU WITH A STICK?!!
And the Service centre had the cheek to say I will have to buy a new phone, even though the X6 is less than a year old.
Forget that. I'm getting rid of my N8 as soon as, and getting a Samsung (with the better OS.)
Sorry Nokia, I've had your phones since the 5110 days, and you've upset a very long-time customer, and I'm not happy. Just to think I was going to get an E7 in a month or so.
Thanks for nothing, Nokia.

The closest thing you'll get to a Nokia build quality outside of Nokia is Sony Ericsson. Samsung does have a reputation of easily damaged phones. But I guess it all depends on what you will buy.
On the Nokia side, Nokia care centers are not actual Nokia employed people. They are local shops who have bought a franchise of the Nokia Care Center logo and will act as the local representative of the Nokia Offices. You can try going to a different care center.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Sending MBP in for repair, $50 reinstall fee if accidental erase...

Hello-- I was going to send my computer in for repair recently and the mac genius asked whether I wanted to pay $50 in case things were accidentally erased/lost.
I was kind of surprised that would be something I would have to pay for. Is this normal, are there other options ... like do most people have their own back-up and reinstall themselves or do you just pay the $50 bucks if it happens that things get erased ? and what is the liklihood of losing data ?
Thanks.

Sad thing is a complete image of your system would take them a few minutes and could be done simply as a customer service. I would come to expect Apple to offer this free service before anyone. Would give great press.
Gone are the days that such issues are even issues. For Apple, it would be as simple as plugging in cable, starting up a backup utility (they could even get a nice one made in house for their purposes), got get a coffee, come back to find it ready for servicing. No fuss, no muss.
The charge I think it very weak of Apple. Not surprising, but very weak, considering just how easy it would be backup the data with the means at their disposal.
Then again, Time Machine should make backups run a little smoother on Mac, which have a surprisingly very poor bundle of backup utilities to choose from.

My imac is in for repair :(

okay before i start i am in not any way shape of form going to bad mouth my macs. infact i love my apple stuff to bits i have a imac late 2009 21.5, mac-book late2009 ipad 32wifi, iphone4 32gb and iphone3 32gb(wifes) and a couple of itouches not to mention all the other stuff from apple, aperture trackpad battery charger etc.
my problem is with the store in victora square in belfast
i left my imac in to get the screen sorted (the was a dusty like mark on the top left corner getting worse every week) so they are gonna replace the screen and glass. they had to wait on the parts thats fine!. i left it in on the 25th august and i still havent got it(the parts arrived a few days later after it was left in. they say they are to busy to get round to fix it.. like come on what is it FFS its been over 2 weeks now and still nothing. every time i ring they tell me parts are there but its not fixed yeat!.
is there any one i can ring except for the store? im pulling my hair out now i miss my beloved imac.

You are out of luck. I am having the same issue with my iMac and the local apple store here in Jacksonville FL. The wired network is broke a while ago. I used it via the wifi card. Two weeks ago, I dropped it at the apple store before leaving for a business trip, thinking it would be done by the time I got back. Sadly, it is still for repair. When I dropped it off, they told me it will take a week to receive a new motherboard and install it. Last time I called the store (couple days ago) they told me they had no idea how long it will take.
Probably just part of apple's growing pains. Quality will probably continue to suffer as they grow and they have to build up the customer service infrastructure to keep up with the inevideble repairs.

Customer unit coming in for repair

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