Bricked X6 in for repair. Really?.....

Took my wife's X6 in for repair today to my nearest Nokia Service Centre, due to it dying installing an update using USB. (I've owned Nokia for years, and installed updates on all my Nokia's so I know what I'm doing)
Cue my disappointment when the Service Centre say that they cannot repair this due to 'water damage'.
THIS PHONE HAS NEVER BEEN ANYWHERE NEAR ANY WATER, STEAM, OR ANYTHING THAT WOULD DAMAGE IT IN ANY WAY!
I've seen a  thread saying about water damage, and it said that it could be even sweat of your body. WELL WHERE ELSE IS THE PHONE SUPPOSED TO BE KEPT? IN A PLASTIC BAG HELD 6 FEET IN FRONT OF YOU WITH A STICK?!!
And the Service centre had the cheek to say I will have to buy a new phone, even though the X6 is less than a year old.
Forget that. I'm getting rid of my N8 as soon as, and getting a Samsung (with the better OS.)
Sorry Nokia, I've had your phones since the 5110 days, and you've upset a very long-time customer, and I'm not happy. Just to think I was going to get an E7 in a month or so.
Thanks for nothing, Nokia.

The closest thing you'll get to a Nokia build quality outside of Nokia is Sony Ericsson. Samsung does have a reputation of easily damaged phones. But I guess it all depends on what you will buy.
On the Nokia side, Nokia care centers are not actual Nokia employed people. They are local shops who have bought a franchise of the Nokia Care Center logo and will act as the local representative of the Nokia Offices. You can try going to a different care center.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Similar Messages

  • I was given the wrong macbook when I gave mine in for repair.  I want to complain.  Also, they wiped ALL my data off the hard drive.  I want to complain to someone in authority.  How?

    I am extremely disappointed and angry with Apple service.  I am a writer and booked three weeks in Spain so that I could finish my book.  On the second day my laptop cut out on me asI was working on it, so I took it to Goldenmack in Cadiz.  Not only was I given someone else's macbook when I went back to collect it, but then when I returned to the UK, the Apple shop in Brighton managed to delete ALL my data from the hard drive because I was unlucky enough to get a trainee on her first day.  I have since learned she should not have deleted my data without even running a diagnostic.  She told me she was going to 'restore' the drive.  I took this to mean she was going to restore my work.  But no!  She erased the lot.
    I complained and eventually was put in touch with a supervisor, who I was told  had authority to resolve the issue. She said she would get the shop to phone me.  That was ten days ago and I'm still waiting. 
    Ok so there's nothing I can do now to get back the three chapters of my book that I have lost and didn't back up, but the  hard drive on this laptop is still faulty.  I try to back up my work every time I use the machine but as soon as I attach an external drive, the whole thing shuts down. I can't use it any more as I can't risk losing any more work.    This laptop is only just over a year old and this is just not acceptable, especially since I have really looked after it. 
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    Contact Apple Support:
    http://www.apple.com/support/contact/
    Apple - How to Contact Us:
    http://www.apple.com/contact/
    Be sure to refer to the repair ticket number.
    Sounds like a terrible mixup.
    Good luck & happy computing!

  • I sent my iphone for repair. before I sent it I did a backup (on the 7th of august). no i got my phone back but in iTunes I only see a backup from 21st of july. How can I access my latest back up?

    I sent my iPhone to Apple for repair. Before I sent it I did a backup (on the 7th of August). Today I got it back, but my iTunes only shows me a backup from 21st july and from today. How can I access my  backup from 7th of august?

    You should really read the manual.
    "How do you restore from backup? "
    Restore.  When given the choice, choose to use backup.
    "And how can I check to see if the pics and videos are on my computer somewhere first??"
    They would only be where you put them.  What program did you use to import them?  Pics/vids taken with ipod are not part of the sync process at all.  You should be importing them just as you would with any digital camera.
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  • Sent laptop in for repair, the address given was WRONG!

    I sent my laptop in for repair the begining of February. When I recieved the box to ship my laptop off it came with instructions on packaging and shipping procedures. The address I was given to sen my laptop said is it an HP Repair Center and has been recieved at this address and sign for per tracking number, Hp says they have not recieved it, because it is not at the right location. I call every 24-48 hours as directed for a solution to this problem as I am told.
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    I was told over and over not to send it in for repair because there are always issues with something happening to peoples products, but I took the chance anyways. I really wish I didn't now!!!
     WHAT DO I DO??? PLEASE HELP!!!

    @meljohnston ,
    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
    If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
    Thank you for visiting the HP Support Forum.
    I work for HP. However I speak only for myself, not for HP nor anyone else

  • Will I still be able to send my iPhone 5S for repair even if I don't have its proof of purchase?

    Yesterday, I got a problem with my iPhone 5S. When I updated it to iOS 8.1, it restarted along with the BSOD (Blue Screen of Death). When it rebooted, it stuck in recovery mode, and when I want to restore it, it won't. It will display the status bar that it's restoring the firmware and when it reached halfway, it will turn blue screen then reboot and back again to the recovery mode. I contacted apple for this and they suggested to have my device for repair because it's a hardware problem.
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    Thank you!

    Apple doesn't repair iPhones, other than some stores being able to replace the screen for a fee. They replace it with another of the same capacity, color, etc, as the one you have.
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  • Anyone's whine fixed after sending for repair?

    All,
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    -JB

    Mine just got pack this morning. the paperwork says that only the inverter was replaced, anyways its still makes a noise from the hard drive and a very very slight buzzing noise from the area the whine was coming from, but nothing like the whine and it doesn't vary with brightness, but my whine took time to develop and get louder so I am keeping my fingers crossed that I can leave the Macbook running while I sleep again (I have trouble with any noises, my GF's dell drives me insane even the power brick on that thing whines)
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  • Sent iphone 5 3x for repair ( 1 repair and 2 replacement ) in a span of 2 months.. And i just ask apple care to extend the warranty of my replacement iphone 5 for 6 month, i mean how can you trust the 2nd replacement if the 1st replacement didnt last long

    Sent iphone 5 3x for repair ( 1 repair and 2 replacement ) in a span of 2 months.. And i just ask apple care to extend the warranty of my replacement iphone 5 for 6 month and they reject it,  i mean how can you trust the 2nd replacement if the 1st replacement didnt last even for just 1 month? Really dissapointed!!

    No, really just want to voice out my dissapointments with apple care.. Im just really ****** off..

  • Quotation for Repair

    Hello Gurus,
    I am working on Repair Service Order for customer returns.
    Scenario is first creation of a Repair-Return Order (RA) & then creation of a Service Order in the background for repair.
    Service Order allowing me to create a bill using DP90 (Resource related billing) but not the quotation for that.
    Can I create a Service Quotation from Service Order for Chargeable repairs using DP80 transaction ?
    Prompt response will really be appriciable.
    best regards
    Ravi

    Hello Bala,
    I have checked the settings of DIP profile. It allows me to create Quotation for Std with Revenue order type but not for a Repair order.
    Surprisingly, for the repair order it allows me to create bill. My settings for Quotation & for Bill are same.
    Pls suggest, if there is any other control which I should check.
    regards
    Ravi

  • Send back for Repair?  Heat.  Firmware.  RAM.

    Any experienced MacBook Pro users out there who can help me with my situation?
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    7. I'm hearing that a firmware or SMC update may do the trick. I have the following now:
    Boot ROM Version: MBP12.0061.B00
    SMC Version: 1.5f8
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    Thanks, people.
    I'm worried about sending it back not just because I'll be without it but also because I've read horror stories about how they ding it up during repairs.
    Do firmware updates go through Software Update? I've heard they don't, and if there's a new version my Software Update is not finding one. I can't find any info on the Apple site, and Apple Support reps don't know either.
    If the heat is more of an issue with me than it is with the system, I can put up with it. Since the Apple Support reps can't even tell me what the latest firmware version is, perhaps they don't really know how hot the 17" MacBook Pro is supposed to run..?
    When I ran the hardware test before, I didn't notice the fans running at full blast. I usually notice that sort of thing. Maybe my fans are not working. I will run the test again and make sure to pay more attention. Does anyone know if the fans on the 17" run more softly than the others? Also, to notice this, would I need to run the full test or just the quick one? I'll try both...
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  • Don't Know how to send in laptop to HP for repairs.

    I really need to have my laptop sent in for repairs. I cant find a single link that is any help at all as to how i'd go about sending it in.

    Hi, Have you put a case with your local HP Office ? They should tell you how and normally they will send you something to put your laptop in and send to a RIGHT address with your CASE otherwise it may go to a jungle. Please contact them and ask more information from them. Regards.

  • Apple store needs to send my MBP for repair to change an HD?????

    A bit disappointed here, not only my MBP HD just failed after 11months but my local Apple store (seattle) can't change an HD they have to send it for repair (???) and 2 days after dropping the MBP at the store it is awaiting shipment to the repair station????
    It's a good thing I am a Procare member, I wonder how long it would take otherwise...?
    I talked to the store twice about an estimated time for the repair, twice I had to remind them I was a Procare member (they did not know....), .
    Is there anybody aside from the local store I could contact about this? can't find a number for customer service.
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    Sorry, I really don't know what HD I had in the MBP. How can I find out?
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  • How do I send my MBP in for repairs?

    This is probably a really obvious answer, but for some reason I can't figure it out. I'm having the typical logic board errors (random restarts, sometimes won't boot up, and the whining noise). I just enrolled my AppleCare plan, and I'd like to send my MBP in for repairs as soon as possible (I start college in two weeks). How exactly do I do that?

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  • Laptop damaged when sent for repair

    Thought I better warn people about the appalling service I have recieved from Toshiba! I returned my laptop back to them for a repair under warranty. They arranged for UPS to collect my laptop on Monday and I was sent an email on Wednesday from Toshiba to inform me that they had recieved my laptop. On Friday I had a phone call to tell me that my laptop had been damaged. Apparently the hinge is broken and the metal and casing is badly bent and smashed on one corner. The laptop left me in perfect condition, apart from the touchpad not working which is why it was sent for repair.
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    I'm from Es***, UK. It's really disappointing and inconvienient as I need my laptop for when I start law school next month.
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  • Took Macbook in for repair at a family shop. They switched computers on me!

    Hi guys,
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    Jackson Dinh

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  • Full HD backup before sending in for repair-software recommended/how-to?

    Hi all,
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    Look at Mac Backup - Mac Backup Software, Hardware, and Guides for Your Mac
    http://macs.about.com/od/usingyourmac/tp/backuphub.htm
    Mac OS X data backup FAQ http://www.macmaps.com/backup.html
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