Warranty service problem

Dear Sir or MadamI have been a loyal user of Blackberry phones for more than 6 years. On April 17th I decided to change my old Blackberry 9810 for a new Blackberry Classic (which is my fourth Blackberry phone).After two months (June 20th) the camera in my Blackberry Classic stopped working. I brought the phone back to the shop where I was informed that it was going to be send to the authorized warranty center for Blackberry in Poland and I should get my phone back in 2-4 weeks.Right now it has been 5,5 weeks and I am still without my phone (I was using the phone only 2 moths). What is worse, I cannot even get any reliable information; the only information I got (having called the service 7 times) is that my claim ‘is in progress’ so do not even know whether the repair might take the next 2 weeks, 2 months or more.I do not know if the above mentioned situation results from the action (or inaction?) of your warranty center here in Poland but you, as a producer, give your clients warranty for your products.I decided to buy my Blackberry because I was expecting high standard of service (I previously used warranty and the problem was solved fast and in a very professional way).On August 1, I will be going on my business trip to Germany and I have to rent a new mobile phone because I cannot go and work abroad without a mobile phone (I was not offered any complementary mobile phone).Being your loyal customer for many years I must say I am very disappointed; in fact, I do regret having spent more than 400 Euro and waited long to buy a new Blackberry.I you can finally offer some reliable information about the status of my claim the time I might get my phone back. Regards,

Quote from: duyanh on 31-May-11, 17:20:53
Hello everybody ! I'm a Vietnamese.
I bought the VGA card ATI RADEON HD R3650 512MB 128bit on October 5th 2009 with 3 years warranty.It had been working well untill last week, so I brought it to "Viet Son CO., LTD, VIETNAM" to be repaired by warranty service. They admitted I had no broken the card and they took the responsibility to fix the card, but they failed.Then they called me and said that they would pay me 20$ so I can find a new one. This is not a warranty!
As I was known, MSI is a new company in Vietnam, but when I bought this card, I'd heard about your reputation, about produce's quality, 3-year-warranty,...; Because of those responsibilities, I can see your good will. So I trusted you. Now I feel very disappointed about you. I'm sorry, is your company just worth 20$ ?
I have proof about this thing, I will post the picture (such as the bill, warranty certificate,...) if it's necessary.
Please, I'm looking foward to hear from you soon.

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    Therefore, I request to please clear this unacceptable due balance, and contact Experian to removed and clarified the mistake in my credit report. 
    RE:  Cancellation fee charged on internet DSL service charged by mistake. {edited for privacy}
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    New number:{edited for privacy} ; Email:{edited for privacy}
    Also, during the months of January and February 2010, Verizon New York, made other charges mistakes in my account (See details below) that have been resolved with an apologize and a refund.
    Events that prove the lack of training and support Verizon customer and billing service have.
    Chronology of the emails exchanged between Verizon Ecenter and myself after I requested investigation with the charges.
    01/10/10   I have contacted Verizon customer support regarding of a mistake in my internet service statement.Tracking # 430824. Reference: Duplicate charges for Internet Security suites service.
    1/12/10 Verizon eCenter responded. Angela. ' Apologized for the inconvenience. 'The cancellation and credit will appear on the next bill'.
    2/08/10 Verizon eCenter responded. Cheniqua. 'I have issued a credit of $6.52 for a Verizon internet security suite charges'; your internet charges
    2/04/10 I have contacted Verizon customer support in regard of clarification in my Direct TV  statement.
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    2/06/10 Verizon eCenter responded (John) Verizon Bill statement: February 26 = $6,73 paid
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    Tracking # {edited for privacy}
    2/08/10 Verizon eCenter responded. (Linnette) 'I apologize for the error'. 
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    2/08/10 Verizon eCenter responded (Cheniqua) 'The regional essential calling plan does not qualify for a discount during vacation suspension. Which prove that my home phone was in a vacation plan.
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    Tracking # {edited for privacy}
    2/16/10 Verizon eCenter responded (Michael)  I am sorry for the inconvenience you have experienced. 
    Please contact our Consumer Sales and Solutions Center directly at 1-800-Verizon or (800) 837-4966 
    Monday through Friday between 8:00 AM to 6:00 PM Local Time. 
    2/16/10 Verizon eCenter (Sue)  responded : I am sorry for the inconvenience you have experienced. 
    I understand your frustration and concern regarding canceling your internet service in error. In order to provide you with the best customer service, please contact our Consumer DSL Sales and Solutions department directly at (800) 567-6789 and a representative will be happy to assist you.
    I stand on my decision of not pay for someone else mistakes.
    Your actions have damaged my integrity as a good costumer and citizenship.
    Without doubt after this problem get clearly resolved, you will lose this good costumer, get a negative feedback and I am planning to publish this letter at every web forum available.

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