Deactivated account weird customer service

Hi I deactivated an account and two strange things happened.
- The person sent me two links to save incase I need to chat again and was really incouraging me to click it
- They said I was a good person when I said it was strange that the chat help opens up in a different website not skype.
I was worried I was scammed or hacked. My Skype account is deleted now and I thought that took a couple of weeks.
Thanks

Hi, Juniperberryj, and welcome to the Community,
Definitely contact Skype Customer Service again to determine the status of the account which you planned to remove and/or deactivate. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Skype Account as Customer Service hotline for busi...

Hi Skype Customer Service,
I have previously sent an email, about two weeks ago, regarding the use of Skype as a customer service hotline- however, we have no received any feedback.
If we could get some assistance, it would be greatly apprpecaited.
Our company would like to use Skype as a customer service tool interface and need the assistsance of Skype to do so.
Our questions are:
1. To who should we speak with to set up a business acount
2. Are there any regualtions/precaustionaries that we must first be aware of
3. Is there dedicated support? Such as, will it always be in the formmat of sending an email (such as this) or is there a hotline available for us to speak to a representative for a faster service.
4. Do you have any other companies that are currently using Skype for the same reason that you would be able to share some of the best practices on how to best use this tool.
There are also a couple more specific questions that arise from these four questions, but we would greatly appreciate feedback regarding these questions to begin the process and then look at more specifics later.
If we could please contact as soon as possible, we are extremely interested in getting this up and running as soon as possible.
Thank you, in advance, for your time.
Can somebody share ideas, asnwer the questions above? This would be greatly appreciated.
Sebastian

To set up a Skype based phone line as the customer service, you will need to use 3rd part software PrettyMay Call Center for Skype which is designed for small business.
Check out more at our website: http://www.prettymay.net
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hereandhere

I have tried to connect and purchase on my iTunes Store, but forgot security questions. Not even Customer service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me?

I tried to Purchase on the i Tunes store, but forgot security questions. Not even Customer Service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me? I can't rememeber any answer to any of mu questions and I can't even register my product (iPod Classic) even though I purchased it 6 months ago. Customer Service held me on the line for 30+ minutes asking me all the time if I rememeber one anwer to my questions (to which I repeatedly said no) and there seems to be no way to circumvent that security system, not even with my second email, also registered on My Itunes. Isn't there any way for me to get those 20 dollars back I already have in your store or at least reset my security questions if I don't rememeber?
Thank you very much.

qwerqsr, Please contact 1-800-My-Apple, about this issue. The account security team should be able to assist you. Please have your password and the ability to log into your account via appleid.apple.com.
Thanks,
A2Q

I have bogus charges on my bank account. How can I get help from Itunes customer service? Been in an insane loop here.

There are two charges on my bank account that I did not make. When I look at my ITunes account there are no purchases showing. So why is I tunes charging my account for a total of $17.00. You would think if someone was using my account, there would be a record on my Itunes account. Can't get any service fron Itunes about this problem. HELP!

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: mailto:[email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Account suspended through error- customer service not accessible !

Verizon just sunk to new lows.
I asked to port a number from my VOIP provider I wanted to part from to my Verizon account and replace my existing number
with this new number.
After VW customer "service" took the order, my account was suspended, I cannot log onto the web site, I cannot contact the customer " service" and my balance of $345.- ( it ids a prepaid account ex Alltel ) disappeared !!!.
Whenever I try to reach the customer " service" whenever I put my phone number it disconnects me. I tried for 2 hours( !!!) via New Sales to get hold of somebody but they just transfer you back to the menu or to some not working extension and that's it.
No phone, no voicemail, no account and 345.- $ gone. Is this the wireless flagship of the USA ???
Yes, I can waste my time and talk to those apes in the store but that will be even worse.
Does anyone know what to do here ?
BTW this is the message I got from Verizon. Directly after that everything was dead.
Your Verizon Wireless online account - Account Number ending with ........................
This email is to confirm that you have been de-enrolled from My Account. If you would like online access to your Verizon Wireless account in the future, please visit www.verizonwireless.com and re-register at My Account.
Verizon Wireless

Final update : Yesterday night I was contacted by CS by e-mail ( so they do use e-mail-sometimes) and told that my Alltel account would be reinstated I only needed to send a consent to service interruption which did.
Nothing happened, so I expected the same old, but today, a couple of hours ago, I received an e-mail confirmation with request to activate through certain steps. Something went wrong, so I had to call in again, but during the call things cleared up .
Now my account is restored, balance is back phone is working, for the 3rd time suspended web access reinstated and the only thing left is to set up my voice mail box again.
So, 8 calendar days, 16 net working hours on my side later, this issue has finally been SOLVED

COMPLAINT: Nonexistent customer service for hacked iTunes account!

Since I couldn't find a "Customer Service" forum, and there is no useful email address, support form or phone number to address this issue, I'm posting this here where I hope someone can actually help.
My wife's iTunes account was compromised within the last few days, and whoever took over her account racked up HUNDREDS of dollars in fraudulent charges. She was able to get PayPal to terminate its connection with iTunes so that no more charges could be made, and she was able to reset the password on her account using the web form. But we have been completely unsuccessful in getting ANY help from Apple on this issue.
We tried contacting 1-800-MY-APPLE and tried several support options in that system. The first time we managed to reach a human, he HUNG UP on us. The second time, my wife was told there was nothing he could do, and that she would have to fill out an online form. Said form gives no indication of how long it will take to get a response.
Tonight, my wife got a response from someone at a support center connected to Apple, who apparently CANNOT write in coherent English, and who is saying he cannot find any fraudulent charges on her account. Needless to say, she is not at all pleased, and neither am I.
Apple, please have a COMPETENT customer support representative contact me IMMEDIATELY. (You should be able to see my contact information in my AppleID account.) Or give me a contact phone number or email address to which we can get someone who knows what they're doing.
Thank you.

More's the pity. If nothing else, I want other users to be aware that we've already tried that support form and have gotten no support from Apple. Protect your accounts by changing your passwords if you haven't already, because if someone breaks into your account and makes unauthorized purchases, you won't be able to count on anyone from the company to help you.

Has anyone have the problem to close Verizon wireless account? I have requested via customer service a few times already and still not be able to close it!

We tried to call Verizon customer services a few times requesting to close the wireless account since 05/12, but now we still have the account opening. We talked with the customer services, they first said that they can't close it and we have to wait until the next billing cycle, which is 06/04 to close it. This is ridiculous because we don't use it and have to pay the service until 06/04. The contract has already been passed. Other wireless carrier allows us to close it anytime and date when we want to. So, we don't know if anyone of you have any issue like this before. If yes, how do you resolve the issue? Please advise.

Thank you for the information. I click on the Terms of the agreement linked provided by you, and I see the information saying "Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then" under the following topic.
WHAT HAPPENS IF MY POSTPAY SERVICE IS CANCELED BEFORE THE END OF MY CONTRACT TERM?
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"Account Disabled..." numerous times, 'Customer' service no help!

For a few months,I would occasionally get "Account disabled for security reasons" when I try to purchase from Itunes.
Contacted "customer" service & I must have received the densest employee ever. He wouldn't answer any questions, just gave me the same scripted lines, "reset your password".
Well, I have reset the password at least 7 times in two months, & I still get the Account disabled page.
His response is: Well, sounds like you don't know how to reset the password.
I've had it with this loser, he has not read any of my emails, or he doesn't understand the language. He ignores my repeated requests to put me in touch with his supervisor or someone who can help me.
So can anyone tell me how to get in contact with ANYONE else, my blood pressure is rising at the thought of getting stuck with this idiot again.
Also, since he's obviously not bothering to read any of my questions, I have refused to give him any of my personal financial info so he could reset the password. ( That doesn't work anyway, I tried that with another rep last October)
So any idea who I should contact next? All I know is, I will NEVER use Itunes again.
Thanks for letting me rant, folks.

If you are not going to use iTunes again, why are you asking how to use it?
PS Ranting is not allowed in the forums, you would see that if you read the Terms of Use.
Calling people names also is not acceptable.
Not sure you will get much help here ranting.

OIM 11g - Error Creating Custom 'Service Account' Field

Hi experts,
we would like to create a custom "Service Account" checkbox on a Form Provisioning, in way to enable\disable the 'service account'
status on a target account.
We wanto to control the 'Service Account' status through a checkbox into the account form.
Here our steps:
- Create a new Field on 'UD_ADUSER' Form, we add a 'Service Account' CheckBox as boolean type with default value = 0.
- Create a new Adapter 'Service Account':
---- into 'Variable List' tab we define 2 variables: ProcessInstance -> Long and ServiceAccountCheckBox -> boolean
---- into 'Adapter Task' tab we define an IF(ServiceAccountCheckbox == 1) launch tcUserOperationsIntf.changeToServiceAccount method, with our variable 'ProcessInstance' as Input
- Create a new task into 'Process Definition', we created 'Service Account Updated'.
---- into task tab named 'Integration' we set our custom adapter, mapping Process Data > Process Instance and Process Data > Service Account with adapter variables.
When we assign an 'AD User' resource to a user, the new checkbox 'Service Account' is showed into the form.
If we check/uncheck the checkbox the task 'Service Account Updated' is launched, but the response is "*Specified User Account Not Found*"
I think that the problem is into the adapter..
Any one can help us?
Best Regards
AT

As I said map user key(usr_key) and process instance key(orc_key) form design console
and use below query to get oiu_key
prockey=<PROCESS_INSTANCE_KEY>;
user_key=<USR_KEY>;
String sqlquery="select oiu_key from oiu " +
"where ORC_KEY = prockey " +
"and usr_key = user_key" ;
Connection con=Platform.getOperationalDS().getConnection();
Statement st=con.prepareStatement(query);
ResultSet rs=st.executeQuery();
while(rs.next())
long oiuKey=rs.getLong("oiu_key");
now pass this key in the method

Verizon just drained my bank account! Horrible customer service/ vague responses:(

Due to many circumstances, one of them; having a baby, led me to allow my account to go neglected for a bit too long. I was eventually disconnected. Not good, but no biggie, or so I thought. After at least an hour of back and forth between customer service people who had no idea who I needed to speak to, I was told I could make a payment right then and there and then they would allow me three weeks to pay the balance of $385. That's a lot of money, especially when I'm not working, but it had to be done (plus it saved me an extra $250 early cancellation of contract fee). I called today to make the payment and *again* was bounced from person to person. When finally speaking to someone who kind of knew what they were doing, I paid my balance. Instead of "that being that" like I was told, I was then sent to another person who was going to "give me some important information". That important information was I was going to be charged the $250 early cancellation fee, I was going to be charged $150 as a deposit, and then $50 to have my phones turned back on. WTH??! They took the $50 for the reconnection from the $250 fee and the rest of the $200 was put into my online verizon account. That means they just took $784.84 from my bank account!!! If they were going to just put that 250 into my account, why didn't they use $150 for my deposit? I'm so upset I feel sick. That was almost everything in my account and I haven't even paid any other bills yet, not to mention little things like groceries. I don't know what to do:(

The issue is I was told I would only have to pay $384.84... that's IT. It wasn't until I made the final installment today that I was told of the $150 security deposit, and to top it off they were STILL charging me the $250 fee instead of just getting rid of it like they originally stated. Had I know that, I would have gladly just given them $100 extra dollars to cover the cancellation fee that I could have told Verizon to screw off for good. By they way, the math doesn't add up...they supposedly added $200 to my account (and where would that be, and why only 200 and not 250) and my bill states I OWE $50. So again, how does this add up? They do nothing but screw people over. Almost $200 a month for two lines and one of the lines is stripped down to the bare minimum. They are nothing but con-artists and they need reported.

Dear Customer Service Team, I bought a twelve-month Dreamweaver CC program with monthly payment that I have paid via bank transfer and there would be a question about the activation. How could I get the license key with which I can activate my account? I

Dear Customer Service Team,
I bought a twelve-month Dreamweaver CC program with monthly payment that I have paid via bank transfer and there would be a question about the activation. How could I get the license key with which I can activate my account? I can not find it and now I only have access to the trial version.
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There is no serial number require for Creative Cloud products, you may activate the products using your email address and password which is associated with Adobe. If your Dreamweaver asking for serial number, then make sure you are signing in with correct email address.
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Is there no way to hold the customer service department accountable when give wrong information and charged for it?

We have been loyal Verizon customers for almost a decade and have had nothing but great things to say about our service...until about 2 months ago. Two months ago my daughter moved out of state and decided to remove herself from our family plan, Before doing so, she call Verizon's customer service department to see when her contract was up. She wanted to keep her Verizon service until the end of her contract to avoid the termination fee. The service department assured her that her contract was already up and no termination fee would be charged. You can imagine my surprise when we were charged a $138 termination fee for her line on our next bill. I called customer service again and spoke with another representative (whose name I will not disclose) and was assured that the termination fee was a mistake and that I should simply not pay that portion of the bill and the charge would disappear on the next billing cycle. I did as she said and was shocked a few weeks later when I received a less than civil call from Verizon threatening to terminate my service the next day if I did not immediately pay the $138. My wife received a similar nasty message on her phone. I explained the situation to the rep on the phone, was told that the information my daughter and I received from 2 previous representatives was incorrect, and was told to pay immediately. My daughter and I went through all the proper channels to ensure no charges from termination fees, and both of us were given misinformation on 2 separate occasions. Is there any way to hold this company accountable for its mistake? I have been in sales all my life, and if an incorrect price is quoted, I have to honor the incorrect price,even if it costs me money. This is the worst customer experience I have ever had with any company, and I'm afraid that it will eventually cost Verizon not one but five long-time customers.

I shouldn't have to "chalk it up". This company, like other companies, should be held accountable for wrong information. We went through all the proper channels to ensure this wouldn't happen. I know this fee gets waived on a regular basis for a multitude of reasons. Moving nonwithstanding, I was told by two different people who had no knowledge that my daughter was moving that she owed nothing. If two different company employees tell me there will be no ETF, I will take them at their word. This should be good enough. What's the point of getting it reactivated if she can't use it where she lives now?

WORST CUSTOMER SERVICE!! How am I not the account owner??

Just got off the phone with customer service rep Chris, who was extremely unhelpful and got uppity with me when I would not give my full social.
Anyway, here's what happened. I recently assumed liability for a number from another account. Somehow, after confirming everything was correct with the assume liability customer rep, the person who's account I was assuming the liabilty of became the owner of my account. Huh?
So I get my bill in the mail and there is another persons name in the mailing address. So I promptly get on the phone with Chris, who after asking for the last 4 digits of my social and discussing the account issue with me puts me on hold. After coming back, he informs me he will need my entire social security number to continue. I tell him I am not comfortable with that and he proceeds to tell me that he will no longer be able to discuss the account with me because I am not the owner.
Well, this just enrages me. Somehow a minute before we were discussing the account, but after Chris does some digging he realizes he is not talking with the "owner", he changes his tune. So I then basically tell them they are in error and need to fix it. Chris continues to tell me since I am not the owner of the account he can no longer talk to me. So I then say, if I am not the owner, than I am not responsible to pay and will no longer be doing so. He then puts me on hold and comes back a few minutes later and tells me he fixed it with Credit Department and Fraud Pervention. I ask him how that was possible since I never gave my social and he has no answer for me. I then tell him I would like to speak to a manager and he says I cannot, but someone will call me back with 48 hrs.
So somehow without my permission, verizon changed my account. This violates their side of the terms of service or agreement(whatever). So I ask any verizon employees here and the community at large, what? how? why? Verizon needs to make this right. In their mission statement about customer service they say they are committed to providing the best customer service. What happened to me here is a direct contridiction to that and it is ridiculous that I even had to deal with it.
In the future if Verizon decides to change the owner of my account again, what am I supposed to do when the next boneheaded CS rep tells me I am not the owner? How do these CS reps have access to do these kinds of things without my permission? Why am I still with this company if they will violate their ToS, but somehow will still charge me if I don't want to have an account with them anymore? And how about the other party involved, that unbeknownst to them, they somehow became an account owner of an account they have no knowledge of. How do these things even happen?!
Verizon you messed up big time and I have all the docs and call logs I need to prove it.
I wonder what will happen first, that call from a manager within 48 hrs, or some rep responding here trying to tell me I did something wrong.

ok... call them again, be nice and see if they can confirm any of the information the other rep gave you. It is entirely possible (and seems quite likely) that the other rep was just making stuff up due to being confused and feeling out of their depth. So call in again, see explain the situation and see what the next rep can do for you, if they seem a bit too confused then ask to speak to a supervisor and they should be able to get you connected while you're still on the phone (you may have to hold until one is available).

AT&T Lacking Basic Customer Service and Accountability

This details the worst customer service for a first time customer that I have ever experienced, attempting to use AT&T service. To sum up the details explained below, my first experience with AT&T service consisted of a supervisor in the support department being unwilling and unable to solve and correct an error caused by AT&T. This lack of service and empathy for a first-time customer ruined the opinion and reputation in the eyes of this young-professional who had planned to give years of business and compensation to their company as I have just bought my first home. I ordered AT&T Uverse Max at Best Buy (using their experience to choose the best provider). I received an email with my PIN number and a confirmation with the internet installation date and time. I did not receive any other calls or emails. The day of installation arrives on Sunday July 26, 2015 (the earliest appointment time, a week after placing the order). No AT&T representative showed up for service within the 2 hour time frame. I made a call to AT&T UVERSE customer service to check up on the status of my installation only to find the customer service department is closed on Sundays. I also made a call to Best Buy to try to obtain any information regarding when the service reps would be out to install the internet, only to be informed that AT&T is solely responsible. Even the Best Buy manager attempted to contact AT&T with no luck. Only after contacting AT&T UVERSE technical support did I get to speak to a human person for 30 minutes. After being transferred to the supervisor, I was told that an error was made in the AT&T order through their system and an account was created without placing a service order. I had waited at my home for 4 hours (cancelling plans) expecting the internet to be installed. I told the supervisor I worked remotely and I needed installation that same day. He informed me that the soonest he could install is August 4, 2015. I proceeded to cancel my service as he was unwilling to help correct the mistake or do anything to remedy the situation.

We are listening and want to help you! I am sorry to hear of the issues you're having. Our Customer Support Leadership would like to expedite the resolution of this matter. Please share a little more information by clicking here to send Digital Life a private message. In your message please include:
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Delete my account - contact the customer service?

Hello, I want to completely delete my skype account.
I have followed all the instructions mentioned here and the last step is to contact the customer service through the community and let you know that I want to close my account.
Please tell me what else do I have to do.
Please note that the TEXT AND SUPPORT contact method through your website does not work neither in Google Chrome, neither in Microsoft Internet Explorer, so I tried the SKYPE COMMUNITY methos of contact method
Thank you
Mod edit: [Title to more accurately reflect content]

Hello konkotinas
Please be advised that that this is a peer-to-peer support community; Skype does not provide direct customer support to you via these boards.
If you require immediate assistance directly from Skype, please contact Skype Customer Service

Deactivated account weird customer service

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